Understanding Operations, Logistics and Supply Chain Management

Understanding
Operations, Logistics
and Supply Chain
Management

INTRODUCTION
Operations Management is defined as the term with the help of which various business
processes carried over in the association are performed in an effective manner in order to
improve the level of efficiency from the work of their workers. Logistics is the process which is
related to the arranging and implementing the transportation and storage processes of an
organisation. SCM is the process and a wide concept which is related to management of different
people which are counted in the supply chain such as with the help of making good relations
with them. National Health Services (NHS) is the company with the help of which this
assignment will be completed which was founded in the year 1948 and provides health and
social care related services to their customers in order to make improvement in their overall
health and well being. The assignment will make its focus on managing the quality of services of
the organisation along with making better relationships with those who are covered in the supply
chain which will be initiated with the help of application of different tools and techniques
discussed further in this assignment.
Company overview
This assignment will be completed with the help of NHS which was founded in the year
1948 and provides their customers with different health improvement related services in order to
make improvement in the health and well being of their service users. The company provides
their services free of cost to their service users so that they could feel well and their well being
could be made sure. This organisation operates and provides their services to the people of UK
and also operates within UK. The main objective of NHS is to improve the level of their services
on regular basis with the help of which better services could be provided to service users and to
make sure about their efficient working that will make sure about the healthy and prosperous life
of people living in UK.
Managing Quality
The main area of concern of this report will be on the two topics chosen which are
Maintaining Good Relationships with the People Covered in the Supply Chain and Managing
the Quality. The description of both of the topics chosen has been given below:
Managing Quality: The term refers to the procedure which is locked in with making
examination of the considerable number of procedures of an organisation which can affect upon
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the nature of the products and services of an organisation (Christopher, 2016). The improvement
in the idea of products and services of an association could be made with the assistance of
completing incredible approaches for the association that could give the workforce to focus on
the main areas where the deviations related to the quality are found. Association gets portion
from the administration clients for the administrations they are offering to them so it is similarly
required for the association, for instance, NHS is required to outfit the administration clients with
the best idea of the executives. As the association is an administration body so the essential point
of view of this association isn't to pick up profit yet work for the welfare of society. If, the
association isn't focusing on the idea of the things than it will provoke impact earnestly on the
working, arrangements, profit and brand image of the association in the market.
Managing People
Managing Good Relationships with People Covered in Supply Chains: The
accompanying concept discusses about the connections that an organisation is required to have
with individuals canvassed in the inventory network. The production network of an organisation,
individuals secured are service users, providers, legislative body and some others (Heckmann,
Comes and Nickel, 2015). So it is significant for the organisation to keep up good connection
with the individuals in the production network in light of the fact that with the help of these it is
possible to endurance of the organization at marketplace. As the organization offers their
services to the clients so that they could make use of them as they are the wellspring of salary in
the organization. Along these lines, it gets significant for the organization to keep up goo
relationship for long haul with the people shrouded in the inventory network. It tends to be
finished with the help of giving great quality service to service users, contracts with providers,
settling legitimate duties and observing the standards and guideline made by government will
help the organization in overseeing great organisation with those shrouded in the production
network. It will provide a chance to the service users steadfast for the organization, decreases
authorities intervention in the working of organization, forms providers to have confidence in the
organization.
TQM
NHS is focusing on improving the strength of the patient by giving them best therapeutic
consideration. They do look through work on ceaseless premise just as continuous improvement
in the medicinal field with the goal that best restorative offices can be given. TQM is embraced
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