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Operations, Logistics and Supply Chain Management Report

   

Added on  2020-07-23

12 Pages3351 Words57 Views
UNDERSTANDINGOPERATIONS, LOGISTICSAND SUPPLY CHAINMANAGEMENT

TABLE OF CONTENTSINTRODUCTION...........................................................................................................................11) MANAGING QUALITIES.........................................................................................................12) MANAGING PEOPLE IN OPERATION AND SUPPLY CHAINS.........................................5RECOMMENDATIONS.................................................................................................................7CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................8

ILLUSTRATION INDEXIllustration 1: Factors of PDCA model............................................................................................3

INTRODUCTIONManaging all operations and quality of services produced by any entity is considered as achallenging task. In this regard, several issues are occurred related to business operations thatimpacted on production and distribution system and supply chain management of theorganisation. Present report is based on understanding operations, logistics and supply chainmanagement for Ealing hospital of UK. It is district general NHS hospital of London, UK whichprovides treatment services and hospitalisation to care takers in wide range. Likewise, TotalQuality Management (TQM) and related tools can be introduced in this assignment for managingentity's entire operations. However, just-in-time, benchmarking and other tools are to beidentified which influences performance and quality of services of the hospital. Likewise, aspectsfor managing its staff members and motivating them towards better coordination in achievinggoals can be recognised. Therefore, issues occurred in Ealing hospital and methods to controlover will be described in this report. For improving quality of performance in Ealing hospital, it is needed to analyse its actualposition in terms of economy, social and environmental position. It is done through triple linemethod in which three accounts are prepared and maintained of the entity as; profit and lossaccount, people account and planet account (Al-Tarawneh, 2014). Therefore, currentperformance of the hospital is identified same as variety of ideas to create balances andimproving quality services. On analysing these accounts, issues related to inadequacy of fundand accommodation, shortage of consultants and specialists, lack of coordination among workersto build team and working for achieving goals are identified. Thus, triple line method is essentialto analyse actual performance of the hospital and working for improving its performanceeffectively.1) MANAGING QUALITIESTotal Quality Management (TQM) is essential to manage entire operations and servicesof treatment as well as accommodation of Ealing hospital. It is key tool to achieve satisfaction ofpatients with treatment facilities and hospitalisation of the entity. In this regard, all aspects areemphasized in context to patients' satisfaction, technologies used for treatment services and staffmembers' performance etc. Including this, improvement of operations and other factors are doneat every level effectively (El-Wardani and Liyanage, 2015). However, it is considered as1

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