(PDF) Operations Management of Logistics and Supply Chain
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Added on 2020-10-22
(PDF) Operations Management of Logistics and Supply Chain
Added on 2020-10-22
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UNDERSTANDINGOPERATION AND LOGISTICMANAGEMENT
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................3Introduction to company and chosen two topics..........................................................................3MAIN BODY ..................................................................................................................................4Critical review of relevant operation, logistic and supply chain theories....................................4Appropriate solution of Operation management by applying theories to NHS hospital.............7Triple bottom line approach.............................................................................................................9RECOMMENDATION ................................................................................................................10CONCLUSION .............................................................................................................................10REFERENCES..............................................................................................................................11
INTRODUCTIONThe operations and logistic are essential in order to conduct the better working in theenterprise. Thus, the logistic firm works as to plan, supervise and implements the overallactivities. In addition to this, it can be said that the logistic is the management that works as tohave the better flow better the things so that there can be possibilities to meet the requirement ofthe customers (Gutierrez-Gutierrez, Barrales-Molina and Kaynak, 2018). Thus, the Logisticoperation manager must ensure that right goods leave the distribution facilities on the time in theright quantity manner. With help of providing the facilities on the timely manner it can bepossible to lead the business function in the appropriate manner.In addition to this, operation management is that area that concerned with designing andcontrolling the managerial activities in the better mode. The strategic planning must be taken interms to conduct the day to day production of goods. Introduction to company and chosen two topicsNHS is one of the largest single-player healthcare firm engaged in service sector.u It hasaround 14,00,000 and is an UK government department helping people to take control of theirhealth in the best manner possible. The services are provided (mostly) at free of cost andemergency treatment is also imparted. These services are mainly available to residents of UK.However, some of the services are provided to visitors at no cost. The two topics chosen are asfollows-Managing Quality-It is required to manage quality standards in the healthcare so that patients may be treatedin a better manner. For managing quality, TQM model is applied which provides descriptionabout management approach to success by imparting customer satisfaction. The TQM modelincorporates all members of firm having their participation in improving upon services,processes and organisation culture within which they work. Thus, TQM model can beimplemented in NHS with the help of which it may be able to manage standards of quality.Logistics Mix-Logistics is important scenario for firm engaged in service sector. It is required thattimely accomplishment of product should be made available to firm so that no wastage ofresources may be made. For this, better supply chain management should be implemented. JITapproach is being used which provides clarity that products which are needed for fulfilling
demand should be made available in particular time only in order to minimise wastage and fulfilneeds quite effectually. MAIN BODY Critical review of relevant operation, logistic and supply chain theoriesOperation management-Operation management is the practises developed by the administration of theorganisation to achieve the highest level of efficiency of organisation. It is types of process inwhich management tries to convert material and labour into goods and services to achievemaximum level of profit in an organisation. To achieve the highest operating profit inorganisation, management tries to balance cost which with revenue. NHS organisation hasdeveloped an effective operation management to maximise their profit. For its betterunderstandability theories such as total quality management theories is to be explained.Total quality management theoryNHS has applied total quality management theory for improving quality of services inorganisation (Cubas‐Díaz and Martínez Sedano, 2018). This theory has been applied for thelong term success of the company through customer satisfaction. According to this theory all themembers of the organisation participate in providing effective services to achieve needs andgoals of the organisation. All members participant in improving processes, products, services andculture in which the work. There are five main elements of this theory which are as follows-
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