Understanding People Management

Understanding People
Management
Table of Contents

Introduction......................................................................................................................................3
Task 1: Planning and Allocating Workload.....................................................................................3
a. Demonstrate how the workload of the facilities management function can be planned,
organised and allocated. Demonstrate and explain the planning issues involved in developing
and maintaining the human resources that are necessary to deliver the workload efficiently
and effectively........................................................................................................................3
b. how performance objectives were (or could have been) set for facilities staff..................5
c. Describe how effective objective setting and performance measurement contribute to staff
appraisal, distinguishing between formal and informal staff appraisal procedures...............6
d. Appropriate and inappropriate use of different methods of communication in planning and
allocating work. Explain how, and to what extent, these methods met the principles of
effective communication when dealing with people..............................................................8
Task 2 – Recruitment & Retention................................................................................................11
a. Illustrate stages within formal recruiting process.............................................................11
b. Identification of policies as well as practices for encouraging staff retention.................14
Task 3 – Managing Stress..............................................................................................................16
a. Identification of causes for stress within facilities management environment.................16
Task 4 – Employment Legislation.................................................................................................18
a. Illustrate current legislations for protecting employees as well as employers.................18
b. Explicate discrimination legislations and its impact........................................................20
c. Illustrate stages of grievances as well as disciplinary procedures....................................21
Conclusion.....................................................................................................................................23
References......................................................................................................................................25

Introduction
People management refers to set of practices which comprises of end-to-end processes
for talent acquisition, optimisation as well as retention while rendering continuous support for
business along with guidance to their employees. It is a key sub-set for human resource
management which covers all aspects related with ways in which people work, engaged, behave
as well as grow at work (Abebe, 2019). Facility management refers to professional management
discipline in which emphasis is laid on effective and efficient deliverance of services for
organisations they serve. They are liable for making sure comfort, effectiveness, safety of
functionality of work environment through integration of place, technology, process and people.
To understand the concept of People Management, Morrison Supermarket plc is taken into
consideration which is fourth largest chain in United Kingdom. This is a public limited company
that deals within retail market and was founded in 1899 by William Morrison. It is headquartered
in Bradford, England and has near about 500 stores in different locations.
This report comprises of ways in which functions are planned, organised as well as
allocated along with this performance objectives will be illustrated. Furthermore, this will also
provide an insight into performance measurement, methods for communication. In addition to
this, it will furnish details related with recruitment processes, policies for staff retention and
reasons behind stress. At last certain legislations will be presented with respect to facilities
services.
Task 1: Planning and Allocating Workload
a. Demonstrate how the workload of the facilities management function can be planned,
organised and allocated. Demonstrate and explain the planning issues involved in
developing and maintaining the human resources that are necessary to deliver the workload
efficiently and effectively.
Facility management mainly include activities that are related to maintenance of organisation
equipments and buildings. Main motive of this function is to effectively integrate individual
process and place within the built environment with the purpose of making improvement in
quality of life of individual productivity of business (Aggarwal and Kumar, 2020). Facility
manager is having most important responsibility of maintaining wide range of management
functions as their daily basis role. Mentioned below there are some certain manner through

which workload can be effectively planned, organised and allocated. In order to effectively
manage workload there are some certain measures that I have taken into account:
Workload based on service standards
It has been evaluated that Morrison’s operate as a largest chain of supermarkets in the
provinces of United Kingdom and have more than, 110, 0000 employees. Being a leading
organisation company is having set standards and legislation for employees. Thus due to
measurable service standards like, labour hours to perform particular task or time to complete
the work or respond to a request I take assistance of a table that affects relationship among the
item that I measure and the space being cared for. Some of the certain instances of this
relationship include number of facility management staff and number of service request, space
inventory size and number of service requests.
Above mentioned table demonstrated several clear correlations. As the facility management
staff decreased and the number of service requests increased, the average time to complete a job
lengthened, even though the space inventory shrank. A clear lack of correlation between the
inventory size and the number of service calls suggests that some other force (perhaps deferred
maintenance or budget cuts) is at work. Evaluation of time in order to accomplish a service is
useful in connection with consumer satisfaction and call-backs for the same task. Further, it
indicates that the number of call-backs demonstrate that staff is doing their job right in the first
place.
It has been demonstrated that there were different type of planning issues that are mainly
involved in development and maintenance of resources and are important to overcome in order to
effectively deliver workload as to plan issues in order to develop and maintain human resources.
In this organisation is required to invest in development of training of all the level of employees

including lower level (Micheli and Pavlov, 2020). In addition to this frontline employees are
termed as hardest workers who have minimum time period to undertake training course, this
create significant issue in planning process but on the other hand it has been defined that training
to these employees are required to provide in order to deliver workloads in an effective manner.
For this organisation by recruiting manager as well as senior leadership can allow them to guide
subordinate employees in each and every stage. Along with this by offering online training
courses people at their own place can also aid company to manage planning issues in effective
maintenance of work load as to deliver effective results.
b. how performance objectives were (or could have been) set for facilities staff.
Performance objectives are termed as targets that are being set by organisation, leader,
manager, individual on semi-annual, quarterly or yearly basis. It has been evaluated that with the
help of different techniques and strategies standards performance of objectives can be set for
facilities staff. Thus it been demonstrated from above that, frontline workers acts as an most
hardworking workers in an organisation, but somehow they have rarely have time to take
advantage of training courses in order to increase their performance, skills and knowledge in
order to perform their roles in effective manner. Inefficiency of training can impact upon their
daily basis performance in a negative aspect and also further lead them towards being outdated
that automatically decreases overall productivity of entity. It has been identified that technology
is changing at very fast rate in this it is essential for frontline employees to maximize their
knowledge related to different technologically advanced tools and techniques in order to perform
their objectives in a very effective manner (Ozyalvac and Akpinar, 2020).
It has been evaluated that there are different type of objectives that has been set for
facilities staff in order to ensure that frontline workers are provided with efficient training and
development sessions in order to maximize their performance, as to fulfil objectives of
organisation in best effective manner. Main objective of facility staff is to create and arrange
film/ video permission process at different level of organisation for frontline employees and also
take advantage of EMS system in order to offer them training at their own place. With the help
of this frontline employees can undertake advantage of developing and training session at their
own place and as per according to their time. It will help them to improve their performance
without affecting their organisational workplace work. In this facilities staff department have
formative responsibility to ensure that there is competent financial planning developed for each

and every frontline group of employees at all level (Bechon, Lesire and Barbier, 2020.). In
addition with this, most important objective of facilities staff is related to maintenance of
technology, for this different type of programs required to be undertaken and effective utilisation
of resources is required to be done with the help of maintenance management system in order to
provide effective training sessions to frontline employees in order to effectively fulfil
organisation productivity means. It has been evaluated that most important objective that has
been set for facilities staff is to formulate learning, training and development strategies by
identifying factors that are prevailing in external and internal environment that further lead
towards creating dynamic change. For these comprehensive facilities master plan is required to
be formed by facility staff along with the objective of building accurate space database in order
to enhance skills potential and knowledge of frontline employees.
Lastly one of the most important objective data required to be undertaken by facility
staff is to effectively design guidelines and review process as to support training and
development of Frontline workers at their own place thus according to the evaluation it has been
identified that by undertaking different type of objectives into consideration facilities staff can
implement strategies to reduce operating cost with the help of external sources and take
advantage of different strategies in water to fulfil aim of providing effective training in
developing courses to Frontline workers as they do not have much time to maximise their skills
and efficiency bi regular training courses that are provided by Organisation in workplace from
Isis
c. Describe how effective objective setting and performance measurement contribute to staff
appraisal, distinguishing between formal and informal staff appraisal procedures.
In order to ensure growth of business in a continuous manner it is essential for organisation
to carefully and closely manage performance of employees in order to further provide them
necessary courses along with rewards and appraisals (Kamble and Gunasekaran, 2020).
Performance management is mainly defined as a process of collecting, evaluating, reporting and
informing individual or group performance. With this organisation can effectively able to
accomplish their goals and objectives in a well defined manner. It has been identified that by
evaluating performance of employees on continuous places Morrison’s can identify skills,
knowledge that are require by an employee in order to accomplish a task. Tracking performance
of workers allows taking advantage of strategic expert system through which they can maximise