Understanding Patient Requirements and Managing Challenging Behaviors

This assignment delves into the challenges faced by healthcare managers in providing effective services to patients with specific needs. It highlights the importance of understanding individual requirements, managing challenging behaviors, and implementing risk management strategies. The discussion emphasizes the need for a holistic approach that caters to both patient and staff satisfaction.

Understanding Specific
Needs in Health and
Social Care

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Concepts of health, disability, illness and behaviour in relation to users ............................1
1.2 Perceptions of specific needs have changed over time.........................................................2
1.3 Legislation, social policy, society and culture on the ways that services are made available
for individuals.............................................................................................................................3
TASK 2............................................................................................................................................3
2.1 Analysis of care needs of individuals with specific needs....................................................3
2.2 Current system for supporting individuals with specific needs............................................4
2.3 Availability of services for individuals with specific needs.................................................5
TASK 3............................................................................................................................................6
3.1 Explain the approaches and interventions available to support individuals with specific
needs............................................................................................................................................6
3.2 Evaluate the effectiveness of intervention strategies for an individual with specific need(s)
.....................................................................................................................................................6
3.3 Discuss the potential impact of emerging developments on support for individuals with
specific needs..............................................................................................................................7
TASK 4............................................................................................................................................7

4.1 Explain different concepts of challenging behaviour............................................................7
4.2 Potential impact of challenging behaviour on Somerset Partnership NHS Foundation.......8
4.3 Strategies for working with challenging behaviours associated with specific needs. ..........8
CONCLUSION................................................................................................................................9
REFRENCES.................................................................................................................................10
.......................................................................................................................................................11

INTRODUCTION
People are living longer, however it is not necessary they are experiencing good health as
well as well being as they age. Older adults are significant risk of multiple chronic conditions
which is also known as multi-morbidity, and associated functional impairment (De Choudhury
and et.al., 2016). Thus, there is requirement of specific treatment related to health and social
need of individual. This assignment is based on case study in which an individual named as Tom
going through brain injury. It will going to discuss how health and social care services as well as
system support individual with their specific needs. Along with the, approaches and intervention
which will support needs of individual. In the end, strategies will be understand which utilise for
copying with challenging behaviour of individual.
TASK 1
1.1
There are several terms as well as concepts which are related with the health and social
care service. It is important that concept related to health and social care should be clear or must
belongs to the individual who is offering service at a larger denomination. Health, disability,
illness and behaviour are the terms which varies on the basis how individual perceives as well
also vary from diseases through which people is going on. Concepts related to these three terms
must be completely in knowledge of the social service care like NHS foundation care, who are
capture in this case of doing intentional, which were blamed Tom's family. Who was died in
October, 2014 due to car crash injury. It has been analysed that concepts related to health,
illness, disability as well as behaviour have to be in knowledge of both entities. First are those
who providing health care services whereas, second is the person who are availing such
services. Explanation of these terms are as follows :-
Health: In relation of social service care, health simply means mental as well as physical
well being of individual in terms of their health and care (Greene, 2017). World Health
Organisation has define health as when an individual is completely healthy and not suffering
from any physical, mental as well as social well being.
Disability: United nation convention has termed disability as those who have long term
physical, mental, intellectual and any type of sensational deteriorate which results in barriers
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while doing interaction and may hinder in effective participation within society and any other
activity on equal basis.
Illness: It is the term which vary from person to person and based on their perception as
well as any type of emotion (Moss, 2017). Concept related to the illness plays an crucial role to
diagnose disease and sickness. Issue behind illness will be identified after monitoring body of
patient as well as have to do go for diagnostic. So that, proper treatment will be provided to
individual and they can come out with the illness.
1.2
World is becoming advance which result in growth within several sectors such as health
and social care. Within health and social care industry, values, belief as well as requirement of a
patient are getting modify according to the changing world or scenario within respective sector.
In simple term, perception of individual get change over time to time for specific requirement.
In relation of health and social care sector, each and every individual with particular needs may
be more liable to pursue deprivation, suitableness of being harm, abuse or violation, exploitation
than any other community within the nation (Riegel, Dickson and Faulkner, 2016). As per the
given case scenario, Tom was get injured in 2013 due to car crash injury and he was died in
2014, this situation reflect that he was effected with defined needs of the care, because of that he
passed away. If a consequences of its vulnerability have not been recognised or might be
addressed, it may have significant impact on their well being and potential to access their human
rights. In respective health and social care sector, individual with particular needs have required
proper communication channel with the person who know requirement of individual from health
care sector or area. Perception towards specific need of particular person get change over time to
time. There are some major reason behind changing perception such as: modification within
social custom or trends. These are two factors which highly change perception of person towards
needs as well as along with this, it also get change with variation in philosophical change of the
mind for long time period.
1.3
There is wide impact of legislation, social policy, society as well as culture on the
services available for users of health care sector (Garg, Boynton-Jarrett and Dworkin, 2016).
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Such factor make environment of respective sector for human beings with particular
requirement. Impact of these are analysed below in points :- Impacts of legislation - The laws and legislation of an nation as well as environment
design the services which will be provided to individual for fulfilling their specific needs.
Thus, legislation have wide impact on the services provided within respective sector
because these ensure specific need will fulfil in effective manner. Because legislation
given by legal bodies provide guidelines related to way of offering services. Impact of social policy - The social policy of any society is largely increase liability for
making sure that the services are available for each and every people with particular
needs (Groothuis-Oudshoorn and et.al., 2018). Thus, social policy is simply related to the
social norms, values as well as other things which are required for the society and its
peacefulness.
 Impact of society and culture - Society and culture have wide impact on the services
available for the people with specific requirement and it cannot be ignored. The culture of
a society to provide people with specific necessities which develop the expectation to
have services for the people with particular requirement.
As per given case study, Health care act, 1982 is suitable because this legislation has
been introduced with motive of protecting human being with purpose to effectual message to
society. Thus in given case, NHS foundation has been disclosed that TOM was died, due to self
harm, accidental harm or suicide. In the same family member of TOM has disclosed that he was
died improper care and ignorance of care taker. So, as per health care act this was mistake of
NHS foundation health care and trust because they didn't care in effective manner.
TASK 2
2.1
There is need of some particular requirement that is essential for providing helps or
assistance to special human beings. As per the given case of Tom, he was going through brain
injury, which require special treatment to overcome with it. Thus, in this situation there is
requirement of some facilities which result in getting positive outcomes make Tom and their
family satisfy through treatment. Due to unstable mental condition society, relatives, family and
friend don't provide equal treatment to patient which gives negative impact on behaviour of
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person (Yardley and et.al., 2016). So it is important to provide equal treatment and make them
satisfy. In addition to this, there is requirement of full time care from health care taker so that
Tom can perform day to day activity in better manner like dressing sense ability, can go for
outing to nearby areas such as garden and so on.
Along with this, Tom is addicted of alcohol which give negative impact on his physical
and mental health. To come out with this addiction Tom require support of family, friends and
loving people. Their is no requirement of sympathy or Tom should not be treated like special
person as well as have equal rights to take participation in any social activity and can share
feeling also. Although, Tom is not getting proper services as per the requirement, so it is
necessary for health care institutions to improve their performance. There is some social
requirement which is strong in special people and have to be understand by team which are
happening within society. So that, care taker react according to that and offer better services to
Tom.
As per case study, Somerset Partnership NHS Foundation Trust is not doing their
activities in effective manner for providing better services to Tom. This result in dissatisfaction
of Tom's family member and this improper services giving wide impact on mental health of
Tom. Thus, there is need of a care taker who can take care of each and every activity performed
by Tom. It help in understanding the difference within right and wrong practices.
2.2
Their is requirement of proper support or some training sessions through which special
needs can perform their daily basis activities like other people (Singer, Bulled, Ostrach and
Mendenhall, 2017). Although, there are several companies in United Kingdom who are working
for special people and make them living life independently. Such association involves Scientific
and Cultural organisation for Disabled, Development of Educational, Benhavens Residential
Program, Information Centre For person With disability, Community services for Austistic
Adults and children and so on are organisation work for improving living standard of special
needs. According to the given case of Somerset Partnership NHS Foundation Trust is the firm
which help in enhancing living style of special needs. Some system are planned by Somerset
Partnership NHS Foundation Trust that will aids in developing skills and knowledge of Tom so
he can perform daily basis activity in effectual manner.
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 Counselling – it is the best tool through which behaviour of Tom will improve and
provide them guidance that how to behave within group or at social level. With the
assistance of counselling Tom is able to understand ill- effects of alcohol. Thus, it will
give positive impact on conscious level.
 Personal development program- Their is no requirement of sympathy for special person,
all they need is to develop their skills and knowledge for gaining equal right within
society (Bradley And et.al., 2016). Thus, for accomplishing this there is need of
personality development program because it will assist in improving communication
skills as well as way of presenting themselves.
2.3
There are several health care institutions within UK which help in enhancing living of
standards of special people including children also. According to given case, this assignment is
based in Somerset Partnership NHS Foundations. This is large scale company offering better
services to human being going through physical and mental illness. There are several services
offering by Somerset Partnership NHS Foundation to overcoming and reducing hurdles for living
in society. Explanation of these are as follows :- Mental health services- Somerset Partnership NHS Foundation which is working for
offering mental assistance to special person. In given case of Tom, if he behave
aggressively then it is duty of care taker to help him in overcoming with situation. Urgent and emergency care- Special cases require some urgent as well as emerging care
in NHS. For example, emergency services are required mainly for mentally retarded
patients. In any emergency family member can contact to NHS directly (Kendall, 2018).
As well as facility of wheelchair is also available for helping physical impairment people.
 Power to make decisions- There are several decisions which have to be taken by the care
taker of special person on behalf of them. Thus, such organisation have authority or
power to make judgement on behalf of them.
TASK 3
3.1
Social and health care indicates those ways and term that d9irectly related with those
services which are provide to patients by health carer providers. It consist social and care
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workers. Social workers are those persons who lead and support unhealthy and sick people of
medical who are suffering from several different kind of diseases as mental illness, disabilities,
ages issues etc. whereas care workers refers to those people who provide support individuals to
survive their life in a effective manner (Ettelt, Mays and Allen, 2015). These individual only
support people in satisfying their personal and daily basis needs. In context of this mentioned
case study, it can be determined that a person named is Tom and facing metal health issues.
According to the case study, in past days, the brain of Tom was injured badly in an accident so
now these days, the individual facing problem of headache ad insomnia issues. Regarding it,
there are number of intervention approaches which will helpful for health and social care planner
in offering an right and effective treatment to Tom. One of the main approaches is mentioned
below:
Cognitive behavioural therapy- It refer to a program by which the patient takes
treatment for finding out their own behaviours that affect their sleeping. With the help of this
therapy the person can ignore sleeping pills.
Strategies of intervention are mentioned below:
Physical intervention- it is a strategy which majorly compound with the right human
action and different theories that are beneficial for patient. With the help of it, they can recollect
their lost capabilities and get back in their previous lifestyle which they survive in the past.
Physical intervention- It is another strategy in which the problem of mental health issues
are solved by knowing patients views. For this medical practitioners can organise the process of
counselling to analyse the mental state of them (Knott and Scragg, 2016). This treatment
beneficial for overcoming tension, depression and other problems.
3.2
The major purpose of social and health care strategies is to make improvement in the life
of patients. According to present case study, it can be monitored that medical practitioners can
use and apply different intervention strategies which are useful and beneficial for providing
better treatment to those people who are suffering form insomnia. According to this, it can be
analysed that these strategies of interventions will helpful for practitioner to providing better
treatment for these kind of people on regular basis. According to the case, psychological
intervention strategy will be better for making improvement in Tom's health (Mason and et. al.,
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2015). The main advantages for medical practitioners for improving their medical situation are
mentioned below:
 Psychosocial intervention create positive impact on patient and useful for practitioners
for providing right treatment. For this they can use counselling sessions make patients
comfortable so that they can influence and put or use their own efforts in the
improvement of their health.
 With the help of counselling sessions, they can attract various patient and they come
there regular basis and make improvement in their mental health issues.
These kind of sessions are also beneficial for patients because they help in developing
positive atmosphere where they can easily share their problems to counsellors. This feel them
relax and help in improving their mental health.
3.3
There is requirement of development within every type of industry. Same as in health
care sector also because development or advancement within technological factors assist medical
practitioner in offering effectual treatment to patient. Along with this, they can improve health of
human beings as well as can provide any emergency services easily. Moreover, mental unit
patients require more attention as well as care taker have to keep eyes on this which is possible
through CCTV cameras. Thus, there is no requirement to go and watch activity of special needs
it can be done with the help of cameras. It also provide awareness to staff member related to any
type of right or wrong activity. In addition to this, development in technology reduces chances of
misshapenness which may take place in patient room.
TASK 4
4.1
It has been evaluated that a challenging behaviour of an individual is highly impact on
society and on them also. According to the case, Tom who had the issue related to insomnia
which has become paranoid due to the sleeping problems and this outputted unfavourable upon
entire health conditions of Tom.
While treating Tom who got mentally or physically challenged due to the accident, there
are a different number of theories which can be applied so that to analyse the challenging
behaviour or activity among group (Wiley and et.al., 2018). The primal one which can be
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applied and i.e. pre scientific or the irrational belief that was accept by group a long time ago.
Such type of theory mainly says that, group that are incessantly believing that Tom who is
having a difficult behaviour or activity can be origin because of a particular reason like
superstitious, different power and effects.
On the other side, biological belief introduces as an another effective theory which is
mainly related with challenging behaviour of an individual. Along with this, concept of
behaviour was basically based on logical and biological bases. According to the case, it can be
introduced that group are physically challenged. Third belief is social construction concept
which is akin to the social framework of disability. Hence, in this case it can be defined that the
actual case mainly related on biological belief where an individual (Tom) has met with an
occurrence and by which a issue came in front and i.e. Insomnia.
4.2
There are numerous patients within Somerset Partnership NHS Foundation who have
challenging behaviour due to their mental as well as physical disability (Winter and et.al., 2016).
For example, if Tom is aggressive in nature and started behaving abnormally then it will directly
effect environment of Somerset Partnership NHS Foundation. There are few challenges that has
to be manage by manager of respective foundation while dealing with challenging behaviour of
patients. Explanation of these challenges are as follows :- Protection issues- It is the major aspect which have to be manage by manager for
providing safe environment to their patients. Within Somerset Partnership NHS
Foundation, there are various patients like physically handicapped, mentally ill and so on.
Thus, their protection is one of the major issue faced by manager (Jeffreys, 2015). For
example, if any special person with unconscious mind go out from hospital premises then
it give negative impact as well as affect trust and customers loyalty of patience's family
members. Individual risk management and assessment - There is risk of individual's health due to
illness. So, it is challenge to manage such risk and do proper planning of activities by
which they can manage as well as assess risk of getting negative impact on the brand
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image of Somerset Partnership NHS Foundation. Hence there is provision of power of
attorney in which managers of health care association can make judgement in urgency.
 Violent behaviour- In health care association there is an issue in which patient act in
aggressive nature. Although, there are few patients that are mentally ill as well as they
don't have any idea related to right or wrong. Thus, it give negative impact on
environment of Somerset Partnership NHS Foundation as well as possibilities of physical
violence with employees. In the situation when special person acts violently, this is the
major risk that affects satisfaction of staff members.
4.3
The people with specific needs are the leading concern within health and social care
services of United Kingdom. Hence, different strategies and policies should be taken up to make
sure the satisfaction of the requirement related to the individuals with specific needs (Fine and
Beck, 2015). In addition to this, the challenging behaviours of the person with specific needs
may turn up against the health and social workers. Therefore, the above mentioned strategies as
well as approaches for working with challenging behaviours of the patients and users of the
health care has below mention impacts-
 It is important that strategies should be successful in most of the cases.
 Aspects of strategies have to be improved as per the changing need of society as well as
have to be adjusted according to that.
 Along with this, strategies have to be friendly for both patients and health workers.
 Strategies must be focus towards patients and then workers.
CONCLUSION
From the above discussion it has been concluded that, it is important to understand
requirement of individual before providing them services. So that, services can be offered in
effective manner and make satisfy individual and their family members. Although, in providing
services not only care taker play important role but entire association have their big hand behind
it. Thus, it is necessary to identify issue behind human behind illness and then have to provide
treatment.
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