Operations and Service Management: A Case Study of Unilever

Topic-Operations and
Service management

Table of Contents
Introduction......................................................................................................................................3
TASK 1............................................................................................................................................3
1. One operations management practice for Unilever company...........................................3
TASK 2............................................................................................................................................4
2.Analysis of impact operation management make in Unilever operations regarding its
efficiency................................................................................................................................4
TASK 3............................................................................................................................................6
3. Evaluate how technologies apply in functionality of Unilever and how this has already
achieved by management.......................................................................................................6
TASK 4............................................................................................................................................7
4.Different supportive functions which are linked operations management practice of an
organisation............................................................................................................................7
Conclusion.......................................................................................................................................9
References .....................................................................................................................................10

Introduction
Operational management is defined as the functional capability of an organisation for
producing the service and provide them directly to customers(Barnes, 2018). It include planning,
organising and supervising production process and manufacturing. The operations management
is classifies under three categories such as - strategic level, tactical level and operations level.
Under strategic level, top level management of an organisation is responsible for taking long
term decision for welfare of company(Copacino, 2019). In tactical level, an organisation
managers take decision to produce best quality of products at lower cost. This level of operations
is done by focussing of cost control and minimizing risks. Operational level involve day to day
decisions taken by management to keep supply chain working in smooth manner. In this report,
Unilever company is taking into consideration , which was founded on 2 September 1929,
headquartered in London. In this study, will find out the what operations management technique
company uses to do its daily business operations and how it is impacting day to day working of
business. At the end will conclude the report by analysing data(Craighead and et.al 2020).
TASK 1
1. One operations management practice for Unilever company.
Supply chain management is an operation management practice Unilever uses in its
business operations. Supply Chain management is defined a process that manage the entire
supply process of an organisation. It starts from acquisition of raw materials for production to
selling of final product to consumer. This process is done in five stages.
 Planning- Under planning, companies plan all the resources that require for production
of its goods and service. After establishment, organisation ensure that it is effective and
efficient to delver values to customer and meet company's standards(Green and et.al
2019).
 Sourcing- In this stage, companies find supplier who provide raw material for production
of goods and service to production department, then establish process to maintain good