Operations and Quality Management Information of Unilever UK

Individual report

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Operations and quality management information .......................................................................3
Overview of Unilever UK............................................................................................................4
Application of appropriate operations and quality management theory and best practice in
different business contexts...........................................................................................................5
Scope and purpose of operations and quality management theory..............................................7
Recommendations .......................................................................................................................8
CONCLUSION..............................................................................................................................10
REFERENCES................................................................................................................................1

INTRODUCTION
Operations management refers to the administration of the business practices in order to
increase the efficiency of the operations of the company. It is associated with the converting the
raw materials into finished goods and deliver in the market in order to maximize the
productivity of the organisation(Kumar, Mookerjee, and Shubham, 2018). The professional
involved in the operations departments aims at maximising the profits of the company by
balancing the cost and revenue. The operations management of the company utilises the
resources , raw materials and equipments and manufacture the products and deliver the finished
products in the market. The main purpose of the operations management is to utilise the raw
materials and ensure that there is minimum wastage of the resources(Choi, and et.al., 2018).
The present study is based on Unilever UK . The report also covers the operations and quality
management information of the chosen project and various issues faced in context of the
operations and quality management.
MAIN BODY
Operations and quality management information
Operations management refers to the direction of the business practices in order to attain
high level efficiency in the company. It is basically associated with the converting the raw
materials and labour into finished goods and services. The professionals working in the
operations department ensures that there is balance between the cost and revenue that results in
increase in the profits of the organisation and also accomplish the goals of the project. The role
of the operations management is to manage the various strategic issues that arise that includes
determining the size of the project management methods and also implementation of the
structure of information technology networks etc(Tortorella, and et.al., 2021). It also refers to
the set of the process and procedures as well as policies which are require for the planning the
development, production and services within the organization. The operational management of
Unilever UK has the responsibility to keep high quality as it is one of the leading company that
deals with consumer goods. The operational management performance is connected with the
financial performance of the company(Pambreni, and et.al., 2019). The operational managers of
the company develop the process and procedures that supports in achieving the higher

performance and productivity of the company. In addition to this it is necessary for the company
to make various strategic decisions that focus on improving the productivity of the
company(Saville, and McElwee, 2021). In order to stay competitive and productive , the
operations management approaches of the company keep on changing which contributes in the
achieving the objectives of the company.
Furthermore, quality management is considered one of the major aspect in the project. It
is the act of the managing the activities and task in order to maintain the quality of the product.
It includes determination of the quality policy by creating and execution of the quality planning
and assurance and also improvement of the quality. The main purpose of the quality
management is that all the stakeholders together work and contribute in the improvement of the
products and services and also the culture of the company. While taking various strategic
decision the operational managers of the organisation focus on satisfying the customer
expectations and focus on the quality of the product(Kumar, and Mishra, 2019). The operational
process of the Unilever UK includes the process that satisfy the requirements of the consumers.
It has also observed that in order to maintain the high quality of the products, the management
has to comply with the local and corporate standards for their product lines in order to provide
assistance for development strategies of the company.
Overview of Unilever UK
Unilever plc is one the British multinational organisation that deals in the consumer
goods headquartered in London , United Kingdom. The organisation has wide product line that
includes food, condiments , ice-creams , vitamins , minerals , beauty care and personal care
products. It is one of the largest producer of the soap in the world. The company has expanded its
business across the globe in 190 countries. The company was founded on 2 September with the
merger with British soap maker Lever Brothers and the Dutch margarine producer. The
company owns over 400 brands and the products of the company is divided into three divisions
i.e. Home care, beauty and personal care(Hepsomali, and Groeger, 2021) . Recently the
company has diversified its business from manufacturing the products that is made from oil and
fats and has also expanded its operations globally. The company is a holding company which has
Anglo- Dutch structure but in 2018 announced its intentional to change and simplifying the
structure.