Unit 03 - Human Resource Management

Unit 03– Human Resource
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Explain purpose and function of HRM, applicable to workforce planning in an
organisation.................................................................................................................................1
P2 The strength and weakness of different approaches to recruitment and selection.................4
TASK 2............................................................................................................................................5
P3 Benefits of different HRM practise in an organisation..........................................................5
P4 An evaluation of HRM practise in raising organisational profit and productivity................6
TASK 3............................................................................................................................................7
P5 The importance of employee relations influencing HRM decision making..........................7
P6 The key elements of employee legislation and its impact on HRM decision-making...........8
TASK 4............................................................................................................................................9
P7 The application of HRM practise in work culture.................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
The staff handling department is defined as managing, organising, controlling and
monitoring of activities in an organisation(Albrecht and et, al., 2015). It is important that there
should be effective balance between workforce and flow of operations, that help firm to attain
desired objectives. These aims vary from organisation to organisation, depending on their
current position in market. The important factor of production include labour which are core,
for sustaining and growing business in competitive market. The present report is based on
Chocola Fantastica that is situated in South Wales. The product offered by this organisation are
chocolate based greeting cards that are tailormade to customer in local market of UK. Further,
this report consists of purpose and importance of HR function in an organisation. Thereafter,
advantage and disadvantage of recruitment and selection methods have been identified. In
addition, welfare of applications of several HRM practices and its capabilities have been
discussed. Also, significance of employee relationship, as well as application of HRM practice
have been involved in this report.
TASK 1
P1 Explain objectives and function of HRM applicability in planning human resource.
The personnel department are considered to be very important element in handling each
department and operation of business activities in effective manner within an organisation(Chen
and et. al., 2016). Along with managing workforce, aim of HR managers is to hire skilled
applicants in work culture. It has been productive method to manage workforce in right way, so
that maximum opportunities are grabbed by Chocola Fantastica. Also management have to deal
in satisfying employee, by providing various perks and incentives to staff member,to reduce
employment turnover rate to some extent in manufacturing industry. The aim of human resource
department is to increase performance of employee, as well as productivity of firm in any
industry.
Objective of HRM in application to human resource planning-
An structured aim of personnel management are to analyse demand of workforce and
accordingly fulfil need with hiring talented applicant in work culture of Chocola Fantastica.
Apart from hiring, management should also give emphasis on providing training to their existing
staff, so that work are performed in systematic manner.

Function of HRM applicable to workforce-
. The major hrm activities involves planning, job analysis, job design, employee hiring,
employee and executive remunerations, employee motivations, employee maintenance, industrial
relations. The HR department is comprised of managerial and operative functions The talented
human resource management serves tactical headship and assist organisation to serve in
competitive business environment. The important HR functions have been discussed under
beneath:
Planning: The human resource planning is a systematic procedures by which
management ensures that accurate number of employee are been hired at right time in working
environment. Planning is continuous process of every firm. In regards with Chocola Fantastica,
planning is central function that help managers to decrease uncertainty of future and prepare
them to perform while coping with technical, regulatory, environmental change in any
geographical locations. The manager of Chocola Fantastica, shopuld follow systematic
procedures that include determination of business goals, scan environment, conduct a gap
analysis and focusing on prioritising on development goal and measuring progress of
organisation in industry.
Recruitment: The recruitment is considered to be core function of human resource
management through selecting appropriate employee and decides employee suitable professional
to fulfil employment need in working environment. Recently, human resource are facing
challenge of retaining quality workforce in company. In regards with Chocola
Fantastica,managers should use effective techniques for recruiting and selecting skilled candidate
as employee in work culture.
Learning: This main function that include continuous learning of employee and
employer in corporate culture. It has been identified that many firm are generating revenues in
market, through continuous learning of current competition in industry. In regards with Chocola
Fantastica, manager must actively involve themselves in promoting learning of staff through
various sessions and activities.
Training and Development: The learning and development of new candidate and
existing workforce is important in improving performance of individual at work place. The
employee performance are directly connected with productivity and growth of business. The
manager of Chocola Fantastica, have to plan learning sessions in improving performance of

employee and development of organisation at overseas market. For new employee leadership
training implemented by supervisor is beneficial in building string relationship in work culture.
Job Analysis: The job analysis is foundation of other employee's function in human
resource management. The job analysis requires two document such as job description and
specifications. The Chocola Fantastica manager should put more efforts in creating job that
appropriately align with organisational work. The job analysis is done on basis of activities
performed by individual in work culture.
Performance Management: The performance management is an effective functions to
measure job performance maintain productive work group, and identify workforce for meeting
company performance standards. In context with Chocola Fantastica, several method have been
chosen by managers to monitor performance of workforce in an organisations. These methods
include performance reviews, self actualisations, peer evaluations, target setting for group amd
measuring individual or group on baisis of efforts putup by them in performing activities in work
cultures.
From above detailed description it has been analysed that operative and managerial
functions are important in operating business activities in effective manner in work culture of
Chocola Fantastica
P2 The advantage and disadvantage of different recruitment and selection.methods
The selection as well as recruitment methods are found to be tedious as it consume time
as well as cost of firm(Donate and de Pablo., 2015). The recruitment refers to overall process of
attracting, short listing, selecting and appointing suitable candidates for job within an
organisation. In other words, recruitment can also define as choosing individual for unpaid roles
in working environment. On other hand, selection process involves screening of candidates
through various level structure by interviewer in recruitment procedures.The manager of
Chocola Fantastica, are planning tom conduct various test to screen applicants in recruitment
procedures. All these screening methods are as follows:
Selection: The selection is defined as process that differentiate between job applicant to
screen and hire those who can attain success while working on specific job profile. The screening
criteria different in every company, depending in which industry they are serving. The selection
procedures involves systematic procedure such as screening of applications, employment test,
preliminary interviews, receiving applications, interviews, reference checks, medical

examinations and final selection of applicants. While considering Chocola Fantastica,
supervisors decides to develop an assessment test on English and Maths. It is essential for the
candidates to complete these test with passing marks of 50%. This as a result assist them, in
order to select best and suitable candidates for the organisation. Those who fulfil this criteria,
will be asked for interview which generally takes almost 15 minutes. This is the method with the
help of which managers of firm will be capable to select best candidate for the
company(reference). Apart from this, there are some strengths and weakness of these selection
approach :-
English test:
Strength Weakness
 It has been identified that company is
currently using English test as their
selection method with the help of
which company will be able to select
best candidate for the job position of
receptionist.
 This method assist the company in
order to select best candidate for firm.
 The weakness identified in choosing
English test as selection criteria was
applicant fail to pass test, due to lack of
confidence in speaking English in
communication.
Math Test
Strength Weakness
 It has been identified that implementing
math test in selection process is
beneficial in analysing calculative skills
of applicant.
 Apart from testing calculative skill, it is
necessary that management of Chocola-
Fantistica have to set high grades for
passing test.
 Most of candidate who have applied for
the post of receptionist fails to clear
math test.

There should be improvement in selection criteria, by giving training session in
improving English and maths of employee's who have recently be hired in Chocola-
Fantistica(Head and Alford, 2015).
TASK 2
P3 The advantage of several HRM practise at working culture of organisation.
The personnel department are identified to be core of every firm. Several advantages
have been consumed by each individual working as employee in efficient way (Girard and
Girard, 2015). In context with Microsoft, it is important to supervisor retain quality workforce
within an organisation. There are different HRM practises that have been adapted by team leader
in creating effective proportion between employee and activities in working environment. These
HRM practises have been discussed under-beneath:
Organisation Culture: it has been defined as the perceptions , values, beliefs or opinions of the
employee engaged in the organisation. These are important in making decisions , policies and
plans to be implemented on workforce. It can have positive as well as negative impact on
psychology of people working in organisations. Microsoft should understand the expectations
and opinions of its employee so as to provide them rewards accordingly to keep them motivated.
Advantage of organisation culture from view point of employee: As per employee point of view
it has been identified that organisation plays an essential role in increasing or decreasing morale
of staff member when performing in an organisation. While considering Microsoft, manager
should develop strategy in implementing staff engagement activities in work culture.
Advantage of organisation culture from view point of employer: An healthy working culture is
profitable for leaders to manage workforce within work culture. So that management should
improve productivity of business in technological industry.
Training and Development: The learning and overall development session help supervisor for
enhance productivity of workforce at personal and professional level. Mostly, learning programs
are provided via conference meeting, that will be helpful in solving problems of each individual
in organisations. In regards with Microsoft, mentoring programs are beneficial to employer and
employee, in achieving desired objectives.
Training and development advantages from employee views: It will be productive for employee
to improving performance of each individual within an organisation. If it is talked about

Microsoft, training and development helped workforce to adapt new skill and improve their
knowledge, thereby perform activities in a systematic manner in work culture. For instance,
providing training on new programming language would be beneficial in developing codes in
software.
Advantage of training and development from employer point of view: From employer point of
view, training and development is helpful in retaining quality workforce in an organisation. In
regards with Microsoft, management have effectively implemented training and internship
schemes in their strategy, for development of existing employee and giving opportunity through
internship to skilled candidate to pursue their career in organisation. It will help Microsoft, to
increase customer base through quality product and service in IT sector.
P4 An evaluation about application of HRM practise in increasing organisational productivity
and profitability
Most of hrm practise are identified as beneficial in achieving desired objective of an
organisation(Hitt and et. al., 2016). While implementing HRM practises, it has been found that
financial stability are considered to be feasible in operating business activity in systematic
manner within working environment. In context with Microsoft, manager of human resource
department have given emphasis on implementing HRM practise such as flexibility in working
hours, reward management and conflict resolutions are managed in effective manner, in order to
raise productivity and profitability of organisation. Some of these practises are mentioned below:
Flexibility in working hours- It is said that flexibility in working hours considered to be
important practise to grow business in competitive market in any industry. The increment in
satisfaction level of employee have given top most priority by management of Microsoft. The
management have adopted strategies of providing flexible time option to workforce, so that they
can operate business activities in effective manner. This HRM practise will be beneficial for
reducing employment turnover rate and raising profitability by providing secure software to
client.
Rewards management: The rewards should be give to employee's who have effectively utilised
their capabilities and skill to produce each activity in systematic manner. On basis of critical
performance analysis, leaders should motivate each employee that they can effectively work
within an organisation. The manager of Microsoft, should implement reward programs every

week, in order to increase motivation level of employee. As reward management, Microsoft are
provided monetary benefits to their employee on basis of performance. Also, workforce will put
full efforts in performing work assigned to them in work culture. These initiatives will help
management to retain quality workforce for longer terms in an organisations.
Resolving Conflicts: There are several reason of issues that occurs due to different perceptions
from each individual in working environment of any organisation. Sometimes increment of
conflicts have negative impact on relationship between employee and top management in an
organisations. The conflicts could be resolved through different alternative solutions given by
team leaders in work culture. In regards with Microsoft, managers can try these method for
resolving conflicts or issues that are taking place in work cultures. For instance, an annual
engagement meeting is been conducted by managers in order to know problems that have been
faced by employee. After that, employee feedback have given top most priority in order to
improve and change leadership style, while managing and monitoring activities being performed
by workforce in working environment. These initiatives taken will be beneficial in building
strong relationship between employee and organisation. Thereby, results in improving employee
loyalty towards firm.
TASK 3
P5 The significance of relationship between employee having impact in making HRM decision
The personnel engagement is enthusiasm that employee feel in context to worked
assigned to them in organisation(Hornstein, 2015). In other words, involvement are defined as
generations of employee passion towards their work. The employee engagement is very
important as it have dual influence on relationship with workforce in an organisation . The
employee relationship are helpful in developing actions and making decision beneficial for
development of staff and organisation. The relationship is creating with trust, loyalty, high
morale and mutual understanding between individual collaboratively working in an organisation.
When talking about Microsoft, human resource department are concentrated on implementing
employee engagement program, in turn it will be helpful in lowering conflicts from working
environment. The employee relation and engagement are considered to be effective in growing
business in cut throat competition at overseas market. The effectiveness of employee
engagement and relationship are mentioned below:

Employee engagement and relationship-
The workforce are involved by superiors in various tasks that have been introduce in
work culture. The employee engagement and relationship are interconnected, as it is productive
method that deals in motivating each staff member at any grade in an organisation. In regards
with Microsoft, executives are deciding to enhance relationship between staff members and
offering several perks and benefits to their employee. Henceforth it will be beneficial in creating
a positive image about brand in industry.
Effectiveness of chosen approach-
The effective relationship among all employee will help management in engaging of
every employee in effective manner. Thus, increment in engagement and relationship are
productive in reducing employment turnover rate. The workforce should coordinate while
performing any task in an organisation. In regards with Microsoft, executive should have mutual
interactions with individual, so that task are performed in accurate manner in an organisations.
Some key approaches to engaging workforce in organisation-
Some key approaches like SharePoint, Microsoft team, yammer and Microsoft Stream
are important for employee engagement within an organisation. These approaches are discussed
under-beneath:
SharePoint: In this approach, employee are been informed with latest news, dynamic
pages and sites that integrate content and conversation from Microsoft Office. If it is talked
about Microsoft, SharePoint allows employees to get connected through native-mobile intranet .
The team leader do video call to guide employee, about work assigned to them at different
geographical location.
Yammer: This approach include connect and engage individual within an organisation. In
context with Microsoft, management have effectively adopted this approach to create clear
transparency, about information between workforce in working environment. It is considered to
be best practise and crowd source ideas to drive work as well as employee in productive manner.
Microsoft Stream:In this approaches employee are inspired and communicated through
intelligent video in an organisation. Thereby, leader of Microsoft create, discover and share
videos between small team at every phase in organisation. The employee communicate and
engage themselves through video conferencing, that help workforce to improve their work
performance in effective manner in culture of Microsoft.

P6 The essential factors in employee legal structure and influence in making decision in HRM.
The workforce law involves mandatory practise of several employment law that are
helpful for individual giving efforts in task assigned to them by leaders(Jabbour and et. al.,
2016). When talking about Microsoft, top management should be aware about changes made by
government in these laws. Also managers have to take in consideration each law, as it can have
major influence on marketing opportunities being developed to perform task in systematic
manner. These legal practise have been discuss under-beneath:
Health and Safety Act 1974: according to this act, every workplace should have rules
and regulations for maintaining standards of health safety and welfare of its employee . It
provides legislations which should be followed by every individual working in organisation. In
context of Microsoft, it is duty of hr department to protect employees and provide them hygienic
environment. It helps in retaining good performing employee for a long time. Furthermore, its
impact can be seen on h productivity given by workforce in attaining organisational objectives
and goals.
Working Time Regulations, 1998- This law have been enacted for providing the
working hours which an employee has to complete. It protects the workforce against
exploiotations done by employer by making the staff work overtime. Further, any such activity is
illegal. Microsoft should fix working hours suitable to majority of individuals working in the
company. Also, there should be a clause for providing flexibility in contingencies.
Diversity and Equality Act 2010: The main objective behind implementing this act is
tom provide equality to each employee. There should not be any discriminations among the
workforce on basis of age, gender, race, creed etc. the hr manager of Microsoft should emphasis
on formulating strategies that provide equal opportunities to every member for professional
development.
TASK 4
P7 The applicability of HRM in working environment
Some approaches of HRM are productively applicable in working environment of firm.
Many supervisors have changed their leadership style, in order to retain quality workforce within
an organisation, so that business objectives could be attained in short time span(Linnenluecke,

2017). It will be helpful in capturing competitive advantage in target marketplace. The aim of
personnel management is to identify requirement of workforce in an organisation.
Chocola Fantastica- The firm are offering chocolate-based greeting cards that are
innovative tailormade product. It is rapidly expanding firm in South Wales (UK). The business
comprises of chocolate production team, a finance, marketing and packaging, as well provide
products in market through effective distribution channel. Thereafter customised product is also
created on basis of demand of consumer.
Person Specification: This application involve a detailed descriptions of capabilities,
quality and qualification that are required by applicant and should be matched with need of firm.
Job Title Receptionist
Department Administration
Responsible To Administration Manager
Essential Attribute  Should have basic knowledge of
computer.
 The communication skills should be
strong.
Desired Attribute  Good typing speed.
 Should be flexible working in night
shift.
Qualification  Minimum qualification should be
graduate.
 Diploma course holder in hotel
management.
Experience  Both fresher and experience can apply
for receptionist.
The advantage and disadvantage of internal and external method of advertising job in
organisation.
Advantage:

 The biggest advantage of circulating job vacancy is existing employee will try to get
promotion on basis of innovative skill from his/her post in Chocola- Fantistica.
 When taking in consideration noticeboard, there are chances that individual who are
visiting organisation, will read vacancy of job on notice board and try to apply for post.
Disadvantage:
 If management of Chocola- Fantistica promote internal staff, there will be no
innovativeness in design of products.
 When implementing external method, some candidate may not have proper information
and knowledge about job role and they fail to pass screening test.
Recommendations-
It has been recommended that management of Chocola- Fantistica should create official
website and portal on which they should post vacancies, so that maximum number of tallented
applicant could apply for receptionist post(Long and et. al., 2016).
CONCLUSION
From above report, it has been analysed that human resource department plays an
important role in operating business activities in an organisation. The basic purpose of human
resource department is to satisfy employee and thereby attain desired objective. Thereafter,
weakness of recruitment and selections have been identified. Also, some benefits like positive
work culture is found to be productive for both employee and employer in work culture. Thereby
in turn leads to profitability of firm. Also, employee relation has both positive and negative
influence on decision making in work culture. Lastly, some employee legislation and application
of hrm practise is found to be beneficial in creating brand image in industry.
REFERENCES
Books and Journal