Unit 04: Management and Operations

Management and operation

TOC
Introduction
Approaches of Operation management
Importance of operation management in the organisation
Conclusion
References

Introduction
Management plays an important role in
organisation as by effective management
only all the task are successfully carried out
in business
It contains key approaches to operations
management and the roles which managers
and leaders plays

Approaches of Operation management
Total quality management
TQM is the approach of management that works to raise satisfaction level of consumers and
gaining long term success for business unit.
This approach aids in eliminating errors and streamline the SCM (supply chain management)
activities of IKEA.