The Contemporary Hospitality Industry

This report discusses the various types of businesses within the hospitality sector, examines the operational and functional departments, and explores the contribution of the hospitality industry to local, national, and international economies. It also highlights the skills required for roles within the industry and the current skills shortages.

THE
CONTEMPORARY
HOSPITALITY
INDUSTRY
Contents
1

Contents...........................................................................................................................................2
TASK 1............................................................................................................................................3
P1. Various types of business within the hospitality sector.........................................................3
P2. Examination of operational and functional department of hospitality.................................4
P3. Discus the contribution of the hospitality industry to local, national and international
economies....................................................................................................................................5
TASK 2............................................................................................................................................6
P4. A range of diverse operational roles in the hospital industry................................................6
P5. Examine the skills required for roles within the hospitality industry and current skills
shortages......................................................................................................................................7
TASK 3............................................................................................................................................7
Covered in to PPT........................................................................................................................8
TASK 4............................................................................................................................................8
Covered in to PPT........................................................................................................................8
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9
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INTRODUCTION
Hospitality sector define as amalgamation or combination of various service activities, event
planning, banking, food and beverage, hotel and travel and tourisms. It is one of the major
sectors of economy which earn more than trillion revenue per year by providing effect service to
customers. This report is prepared on the basis of Dakota hotel which is situated in Manchester
and successfully run hotel industry within UK. In this report the importance of hospitality sector,
work and role has been define in brief manner it also include the effect of hospitality sector in
international market and skills required for being a part of this sector. This report contains use of
environment scanning technique to analysis the macro and micro factors effect on hospitality
sector in brief manner.
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TASK 1
P1. Various types of business within the hospitality sector
Hospitality sector consider various types of service business activities run by personals as their
business. It includes, travel and tourism, banking, event planning, food and during parks,
transportation, dance entertainment services hospital etc. Following are the types of business
consider in the sector are define below
Accommodation : In this sector of service, travel tourisms, hotels, restaurant campground are
included. Accommodation proved home families to the customer’s ant the present time, in the
people choose to invest in travelling and thus they go everywhere and enjoy the facilities of
hotel, restaurant .This sector is mainly focus on providing best facilities to their customers.
Food and beverage: With the changes of time, personals invest in more providing facilities of
food and beverage to their customers. It includes, restaurant cafe , catering service staff by
personal task their business activities. It is also profitable business, McDonald, Burge King are
some of the famous example of food and beverage sector even customers perfectos hotel where
they get best kind of food and beverage service as it is the most essential thing which satisfied
customers (Jiang, and Alexakis, 2017).
Entertainment- : It defines as the crucial and essential business of hospitality sector. Personals
need to have some entertainment to reduce their workload and stress thus they use entertainment
services, games, dance, films and other event. Many organization invest in entertainment sector
it is profitability an during the time of travelling tourist attract to those hotels which offer
entertainment package also. At the present time, clubs, marines, game parlour business are at
boom stage.
Travel and Tourism: It is one of the most famous sector of business It include, air line, cruise
trains and ships which proved travelling service to tourist. From the past 20 o 30 years this sector
has at their boom and demand of travel and tourisms sectors has been increase as people like to
travel from one location to other to explore the world. Individual use travelling facilities for their
vacation for education or business purpose. This sector also play vital role in the development of
economy and growth of any country thus government focus on developing travelling and
tourism sector to attract foreign and local tourist which help in earning higher rate of revenue
(Lee-Ross, 2014).
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P2. Examination of operational and functional department of hospitality
For running successful business various department has been established which are build
connection with each other to attain the goal of business organization. Dakota Hotels
management department use the operation and function department work in following way
Operational department
Front office- In operation department from office work is essential. It is known as reception
desk. The recreationalist hire for the work of front office they give information to tourist
regarding the hotel they also record each essential detail and tool inquiry of every tourist related
to security purpose. Personal of the department are liable for managing cash and book rooms and
record all the essential information about their customers.
Housekeeping- In hotel organization cleanness and providing facilities the way customers get
served effect the reputation and goodwill of the organization. This division work for managing
and proved facilities and service to customer. The clean the entire hotel. In regard with Dakota
Hotels their operation department focus on hiring best housekeeping staff which
have skills of how to interacts and talk with tourist.
Security-It is also essential work of operation department .Security and safety of hotel staff as
well as customer are the primary responsibility of the Dakota Hotels. Thus they formulate
police and use effect software and technologies to control and track all the record
and maintain high level of security measurement tool so the change of theft, or
other are reduces.
Functional department
Sales & marketing: This division of function department are work on formulaing effective
marketing stratigies through which the promotion and advertiesment in between public of the
Dakota hotel get high. Sale Effective selling technique useful in increasing and attract tourist
towards the hotel.
Accounting: Recording and summerising and maintain all the financial as well as non financial
transaction in systematise way is known as accounting. The department is focus on systematic
organized present each accounting information. It help in banking tractions cash management,
investment purpose, and tax adjustment also. With the use of accounting management
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department of Dakota hotels identify their revenue and value of asst and liabilities in particular
year.
Human resource department: This division useful in managing the human resource. The Dakota
hotels manager hire personals on the basis of their skill and then allocated and past them on the
basis of their capabilities. They also work on maintaining and building strong connection and
relation between the human resource departments so they working effective way (Mazumder,
and Hasan, 2014).
P3. Discus the contribution of the hospitality industry to local, national and international
economies
Hospitality sector play major role in last 2 decade in the world. It change the scenario of
personals to invest in business. The hostility sector helps in earning more than 23 % of revenue
to the world. It include, hotel, ship airline, parlour, clubs, entertainment, restaurant banking
organization all these provided sieve to their customers they also useful in providing
employment to the country as well as attract foreign investor which help in increasing goodwill
as well as enhance revenue to the economy. In UK the hospitality sector play vital role as theses
organization help in providing employment of more than 100000 lack personal. These proved
self and depend business to personals they earn money. The international tourism help in earn 25
% of profit and 7 $% of service tax.UK; s bran get famous for their food and beverage facilities,
they are open many branch and chain in outside UK. McDonald, Burger King, Pizza hut are
some of the famous restaurant and eve hotels also depend their branch in other countries, hotel
Blackpoll, Marriott, Indigo, varies airline their branch and provide service to another countries.
The secure is developed in rapidly manner and use in attract people to in these sector. According
to survey more than 7000 million people choose travelling to reduce their stress and go other
countries for explore the world it will help in increasing foreign income. UK earn their 235 % of
revue from travel and tourism industry as customers’ and turist get attract with the place of UK.
They industry provide more than 50000 people employement and it also useful in increasing the
living standard as well reduce the frigidness and open promote the FDI business in other
countries.
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TASK 2
P4. A range of diverse operational roles in the hospital industry
Management department of Dakota use various division which help in running business activities
ad done all the work of hotel industry following are the roles of departement
Roles of Housekeeping: It is their responsibility to check all the rooms and place of hotels and
supervise cleanness level of the hotel. Customers get attract if they find neat and clean or hygine
environment of the hotel thus housekeeping work once changing cleanses activity.
Role of division manager: They play essential role they are hire for managing all the department
activities and link as mediator between various department they are communicate to the entire
workforce regarding their work and responsibilities. They are supervising all the affront office
workers activities. They are responsible for maintain all the record and preparing budget,
financial statement and represent in front of top management department (Min,Swange and
Gursoy, 2016).
Role of front office: They are work for proved their best information to the guest, the mange all
the role and also responsibilities that no conflict and is understand arise to room management.
They communicate with all the housekeeping and record system information of guest and solve
any query to the guest. And also promote their Dakota hotel and show the tradition and activities
and event schemes they offer to their guest.
Role of security: For the security type purpose guards are hire. Their role is essentials they
secure the entire hotel from any attack and theft problems. They chance every guest and work to
not lack any reliable information of the hotel by using innovate tools of security.
Role of maintenance: There are responsible for administration services provide by the Dakota
hotel They are supervise all the safety and maintain tools which proved facilities the guest as
well as staff also. They check all the furniture, equipment and change it if any part require
maintainer they also supervise the food facilities and entertainment facilities provide by the hotel
take feedback and change on the basis of demand of customers.
P5. Examine the skills required for roles within the hospitality industry and current skills
shortages
It is essential for personals to have some kind on the bias of that organization hire them. For
work within the hospitality sector hotel industry following skills are required in individual
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Problem solving skills: It is the most essential skills required in personal become functional
manager. As whole running hotel industry there will be many issue and conflict arise and it is the
skills and capabilities of the manage that they handle al these problem in effect way.
Communication skill: To deal with client, for expansion of Dakota hotel, tiling with employer,
workers and guest and organising events it is require that mange have great communication skill
to so that they include and attract people trade them (Peters, and Kallmuenzer,2018).
Multitasking skills: Every personal have must be multi taker which has the knowledge
regarding ever work and activities run in hospitality sector. Whatever its housekeeping or
organising event and taking with guest.
Culture awareness: In this hotel, tourist comes from different religion thus it is essential for
manage to have knowledge regarding other countries customer help in providing them their
favourite food and feel their toughest like they are in their own country.
Language skills: Working in hotel industry to hake great knowledge of various language. It use
in attract guest and positivity effect on customer special maintaining staff require these skills as
they deal with tourist. In the Dakota hotel, tourist comes from India, America, Chin and mid Asia
thus it is require that their workforce have knowledge of all these language.
Team management: in hotel industry everyone is link with each other’s thus individual have
grate coordination and management of team skill sit help in completion of task with the given
time period.
TASK 3
Covered in to PPT
TASK 4
Covered in to PPT
CONCLUSION
It has been summarised from the given information that hospitality industry is related with
providing effective sere to customers’. It is one of the biggest sector in the world economy which
include, hotel, hospitality, banking, parlour, food and beverage, and entertainment facilities. For
running business in hospitality sector, operation and functional department play vital role as with
the help of operation department, record and analysis, supervise and maintain every sector of the
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industry and function department help in driving communication and coordination between each
part of the account, HR, financial and marketing functions. Hospitality sector no only useful or
individual although it helps in contribution of GDP by providing employment and for enhancing
foreign trade. These sector help in increasing living standard of personals .For being a part of
hospitality sector an individual need to hake grate communication, team managements language
and problem solving skills that they give their full dedication in offer to attain goals and provide
best facilities to customers. Manager use environment scanning technique, like, PESTLE and
SWOT hug which they recognize their strength weakness, opportunities and threat arrived from
internal and external environment and on the basis of that they formulae their hospitality sector
policies to successfully maintain position in market.
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REFERENCES
Books & Journals
Jiang, L. and Alexakis, G., 2017. Comparing students' and managers' perceptions of essential
entry-level management competencies in the hospitality industry: An empirical
study. Journal of hospitality, leisure, sport & tourism education, 20, pp.32-46.
Lee-Ross, D., 2014. The job satisfaction-labour paradox: A case for cultural intervention in the
hospitality industry. CAUTHE 2014: Tourism and Hospitality in the Contemporary
World: Trends, Changes and Complexity, p.353.
Mazumder, S. and Hasan, A.B.M.R., 2014. Measuring service quality and customer satisfaction
of the hotels in Bangladesh: a study on national and international hotel guest. Journal of
Tourism and Hospitality Management, 2(1), pp.95-111.
Min, H., Swanger, N. and Gursoy, D., 2016. A longitudinal investigation of the importance of
course subjects in the hospitality curriculum: An industry perspective. Journal of
Hospitality & Tourism Education, 28(1), pp.10-20.
Peters, M. and Kallmuenzer, A., 2018. Entrepreneurial orientation in family firms: The case of the
hospitality industry. Current Issues in Tourism, 21(1), pp.21-40.
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