The Contemporary Hospitality Industry

THE CONTEMPORARY
HOSPITALITY INDUSTRY

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Different types of business within hospitality industry...............................................................3
Range of operational and functional departments.......................................................................4
Contribution of local, national and international economies.......................................................5
Different roles and responsibilities of functional specialists.......................................................6
Skill gap within Front office department and back-office management of the Lanesborough
hotel.............................................................................................................................................7
Impact of skills gap on business and suggestions........................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Hospitality industry is the broad category of businesses in which includes lodging, food
and drinks services, event planning, pubs, theme parks, hotels and bars etc. This sector is mainly
focused on customer’s satisfaction and offering specific experience to them. However,
hospitality department is the major source of economy that supports to improve GDP rate of
country. To understand role of hospitality industry has an example of Lanesborough. In this
report will discuss about different types of businesses with hospitality industry and the diverse
products which are offered to the customer. It includes wide range of operational and functional
department with the Lanesborough. It is founded in 1991 and located in London, UK.
TASK 1
Different types of business within hospitality industry
The term hospitality industry is basically referred for the service industry that basically
deals with the accommodation, entertainment and food and drink industry. This collectively
signifies that all those industries where the customer is basically served in a hospitable
environment that is warm and friendly (Torres, van Niekerk and Orlowski, 2017). There are a
variety of hospitality sectors that can be included in this industry and these can be classified as
following:
 Accommodation: The accommodation industry involves those brands or companies that
are offering only the accommodation related services i.e. they give a place solely to live
without any add- ons like food etc. Brands like Air- Bnb, Oyo Rooms, Zostel etc. are
giving services in this area only.
 Restaurants, Pubs and Bars: These are those industry which only provide food and
drinks related services without any accommodation facilities (Boella and Goss-Turner,
2019). Here the customer visits the place for few hours and then leaves. McDonalds for
instance falls under the category of restaurants.
 Event and Membership Clubs: These kinds of industries are usually involved in the
hosting of different events and meetings for the selective set of audience and usually
involves some entertainment related activities or fulfilling cultural motives.
There are many other hospitality sectors such as different brands and businesses who
basically operate in this manner such as tourisms sector. This is a very different concept of
business but s categorised under the hospitality industry only as this industry is also mainly about
3