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Unit 10 Develop a Presentation

   

Added on  2020-07-22

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UNIT 10; 21; 24; 27; 32; 52;54; 73

Table of ContentsINTRODUCTION...........................................................................................................................1Unit: 10 Develop a presentation .....................................................................................................11.1 Explain best practice in developing presentations ...............................................................11.2 Explain who needs to be consulted on the development of a presentation ..........................11.3 Explain the factors to be taken into account in developing a presentation ..........................11.4 Analyse the advantages and limitations of different communication media........................22.1 Identify the purpose, content, style, timing and audience for a presentation........................2Unit 24 Employee responsibilities and rights..................................................................................21.1 Explain the role of their own occupation within an organisation and industry....................21.2 Describe career pathways within their organisation and industry........................................21.3 Identify sources of information and advice on an industry, occupation, training and careerpathway.......................................................................................................................................31.4 Describe an organisation’s principles of conduct and codes of practice ..............................31.5 Explain issues of public concern that affect an organisation and industry ..........................4Unit 27: Store and Retrieve Information.........................................................................................41.1 Describe systems and procedures for storing and retrieving information ............................41.2 Outline legal and organisational requirements for information security and retention ........51.3 Explain how to create filing systems to facilitate information identification and retrieval .51.4 Explain how to use different search techniques to locate and retrieve information ............51.5 Describe what to do when problems arise when storing or retrieving info..........................5Unit 32: Produce Minutes of Meetings............................................................................................61.1 Explain the purpose of different types of minutes and other meeting records......................61.2 Explain the legal requirements of formal minutes................................................................61.3 Describe organisational conventions for producing minutes................................................61.4 Describe the responsibilities of the minute taker in a meeting.............................................71.5 Explain why it is important to maintain confidentiality of meetings, discussions andactions.........................................................................................................................................71.6 Explain why it is necessary to record who proposed and seconded suggestions andchanges........................................................................................................................................7

Unit Title: (unit 52) Using email.....................................................................................................71.2 Explain methods to improve message transmission.............................................................71.4 Explain why and how to stay safe and respect others when using e-mail...........................72.4 Explain why, how and when to archive messages...............................................................82.7 Explain how to minimise e-mail problems..........................................................................8Unit Title: (Unit 54) Resolve customers’ complaints......................................................................91.2 Explain how to identify those complaints that should prompt a review of the service offerand service delivery.....................................................................................................................91.3 Explain negotiating techniques used to resolve customers’ complaints..............................91.4 Explain conflict management techniques used in dealing with upset customers.................91.5 Explain organisational procedures for dealing with customer complaints........................101.6 Explain when to escalate customers’ complaints...............................................................101.7 Explain the cost and regulatory implications of admitting liability on the basis of acustomer complaint...................................................................................................................101.8 Explain the advantages and limitations of offering compensation or replacement productsand/or services...........................................................................................................................102.4 Explain the advantages and limitations of different complaint response options tocustomers...................................................................................................................................112.5 Explain the advantages and limitations of different complaint response options to theorganisation...............................................................................................................................11REFERENCES..............................................................................................................................12

INTRODUCTIONUnit: 10 Develop a presentation 1.1 Explain best practice in developing presentations Step Away from the Computer: Brainstorm on a whiteboard or a sheet of paper all the pointsyou want to make, data you want to cite, etc. Starting by opening a PowerPoint template willgive you a cookie cutter presentation that looks and sounds like something people have seenbefore.Presentation Delivery: Every major presentation software offers a place to capture presenternotes. Use this. Make the effort to distinguish what you say from what you present on the slides. Keep Your Slides Simple and Professional: Scott makes some excellent points above. Alignand distribute objects—it's built into PowerPoint and Keynote. Don't use clip art.1.2 Explain who needs to be consulted on the development of a presentation Preparation is the single most important part of making a successful presentation. This isthe crucial foundation and you should dedicate as much time to it as possible avoiding short-cuts.Not only will good preparation ensure that you have thought carefully about the messages thatyou want (or need) to communicate in you presentation but it will also help boost yourconfidence. Our pages: Boosting Confidence and Time Management may be useful additionalresources as you prepare your talk.1.3 Explain the factors to be taken into account in developing a presentation Purpose. Always identify the purpose of your presentation. Often the real purpose will be to dowith persuasion. It often helps to ask the question, "What's the one thing I want them to takeaway with them?".People. Think about the people at your presentation. What do they know? What can they do?How do they feel? Think about what they want from your presentation, and about what you needto give them. You will probably want to do some homework on this. Problems. Ask yourself what can go wrong with your presentation, and have contingency plansto help you cope and to boost your confidence. It may be that the OHP bulb blows - what willyou do? It may be that numbers are not what were expected - what will you do? Professionalism. One of your main purposes is likely to be to present yourself as a thoroughlycompetent and professional person. Think about how you can do this, and don't restrict yourselfto the presentation itself.1

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