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Business Communication Assignment- Presentation

   

Added on  2020-06-06

21 Pages5882 Words255 Views
UNIT 10; 21; 24; 27; 32; 52;54; 73

TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1.........................................................................................................................................................1Unit 10.............................................................................................................................................11.1 Explain best practice in developing presentations ...........................................................11.2 Explain who needs to be consulted on the development of a presentation .....................11.3 Explain the factors to be taken into account in developing a presentation .....................11.4 Analyse the advantages and limitations of different communication media....................22.1 Identify the purpose, content, style, timing and audience for a presentation...................2Unit 21............................................................................................................................................31.1 Describe the purpose of the meeting and who needs to attend ........................................31.2 Explain why it is important to have a minimum number of attendees for a meeting ......31.3 Explain ways to achieve maximum attendance at meeting..............................................31.4 Explain the access, health, safety and security requirements relating to meetings .........31.5 Describe how to set up the resources needed for a meeting ............................................41.6 Explain the responsibilities of the meeting chair and meeting secretary ........................41.7 Explain the difference between formal and informal meetings .......................................41.8 Explain the legal implications of formal meetings...........................................................5Unit 24.............................................................................................................................................51.1 Explain the role of their own occupation within an organisation and industry ...............51.2 Describe career pathways within their organisation and industry ...................................51.3 Identify sources of information and advice on an industry, occupation, training and careerpathway ..................................................................................................................................51.4 Describe an organisation’s principles of conduct and codes of practice .........................51.5 Explain issues of public concern that affect an organisation and industry ......................51.6 Describe the types, roles and responsibilities of representative bodies and their relevanceto their own role .....................................................................................................................5Unit 27.............................................................................................................................................51.1 Describe systems and procedures for storing and retrieving information .......................51.2 Outline legal and organisational requirements for information security and retention ...61.3 Explain how to create filing systems to facilitate information identification and retrieval .6

1.4 Using different search techniques...................................................................................61.5 What to do at the time of arising problems......................................................................6Unit 32.............................................................................................................................................71.1 Explain the purpose of different typesof minutes and other meeting records..................7Types of minutes....................................................................................................................71.2 Legal requirements of formal minutes.............................................................................71.3 Organisational conventions for producing minutes..........................................................81.4 Responsibilities of the minute taker.................................................................................81.5 Importance of maintaining confidentiality.......................................................................81.6 Requirement of recording.................................................................................................8UNIT 52...........................................................................................................................................91.2 Explain methods to improve message transmission.........................................................91.4 Explain why and how to stay safe and respect others when using e-mail........................92.4 Explain why, how and when to archive messages..........................................................92.7 Explain how to minimise e-mail problems......................................................................9UNIT 54.........................................................................................................................................101.2 Explain how to identify those complaints that should prompt a review of the service offerand service delivery..............................................................................................................101.3 Explain negotiating techniques used to resolve customers’ complaints........................10Listen to the customer..........................................................................................................101.4 Explain conflict management techniques used in dealing with upset customers...........101.5 Explainorganisationalproceduresfordealingwithcustomercomplaints....................111.6 Explain when to escalate customers’ complaints..........................................................111.7 Explain the cost and regulatory implications of admitting liability on the basis of acustomer complaint..............................................................................................................111.8 Explain the advantages and limitations of offering compensation or replacement productsand/or services......................................................................................................................112.4 Explain the advantages and limitations of different complaint response options tocustomers..............................................................................................................................122.5 Explain the advantages and limitations of different complaint response options to theorganisation..........................................................................................................................12

CONCLUSION..............................................................................................................................12

INTRODUCTIONUnit 101.1 Explain best practice in developing presentations Design Hopefully you already have a company slide template, but if not, apply a clean and simple designbased on the colour palette and font of your brand for visual consistency. ContentTwo words:reuse & shorten. If your website is current, effectively designed and includestargeted content throughout, use this as your source material, and then convert it intoslides for optimal reuse.ScriptEveryone in your company has a different way of describing the same diagram or missionstatement, so a script is key to making sure all the presenters deliver the same messageconsistently and coherently (Abdillah, 2017).CustomizationAfter all the work to polish and standardize your message, make sure the presentation iscustomizable for each audience.1.2 Explain who needs to be consulted on the development of a presentation The top management and board of directors must be consulted while developing apresentation. Besides this, the person who is developing the presentation must be consulted aboutthe information and data needed to be included in it.1.3 Explain the factors to be taken into account in developing a presentation Telling a story is always an amazing way to present an idea. If you are a good storyteller,stick to small number of slides to accentuate the story and let your speech do the talking.If you are presenting how-to’s or other structured information it is a good idea to build slides that highlight your key points, steps or statistics (Thill and BOVÉE, 2014).If you are presenting structured information, use bullet points, not sentences or paragraphs to help your viewers’ eyes scan through the slide and catch each point.1

If at all possible steer clear of Clip Art, animations or fancy slide transitions. These serve more as distractions than additions to your presentation.1.4 Analyse the advantages and limitations of different communication mediaTelephone- Advantages- Mobile phones also expand your ability to communicate with distantworkers or offices. The telephone still allows immediate interaction between two partiesin the communication (Meredith, 2012).Disadvantages- The lack of non verbal or facial expressions remove those elements fromthe message. This can inhibit the ability to interpret the context or emotion of a messagesender. The phone is also less personal than a face-to-face meeting.E-mail-Advantages . E-mail allows for more flexible response times. It also allows for theinclusion of files, such as documents or images.Disadvantages- E-mail is less personal than either face-to-face or phone. The missingcontext of the message may lead to misunderstandings or misinterpreted messages.2.1 Identify the purpose, content, style, timing and audience for a presentationPurpose- the main purpose is to share or provide information on any topic. Content- It shows what topic is all about and how it relates to presentationStyle- The style reflects the audience and types of presentation. It describes whatpresentation is all about.Timing- It depends on the organisation or business to deliver the presentationAudience- They can be employees, public, etc. It depends upon for whom thepresentation is been developed. Unit 211.1 Describe the purpose of the meeting and who needs to attend The main purpose of meetings is to share ideas and express different thoughts. Meetingsare used in almost every organization as a way of communicating information to other people2

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