Analysis of IT Systems and Contribution in Achieving Objectives
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This report analyzes the IT systems used in organizations and their contribution in achieving objectives. It also discusses different ways of storing and processing data and how information technology supports value added change. Recommendations for Aviva are provided.
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Business Information Technology Systems
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Contents INTRODUCTION.......................................................................................................................................3 TASK 1.......................................................................................................................................................3 P1: Analysis of IT systems......................................................................................................................3 P2: Contribution of IT systems in achievement of objectives..................................................................4 TASK 2..........................................................................................................................................................5 P3: Analysis of different ways of storing and processing of data............................................................5 TASK 3.......................................................................................................................................................6 P4How information technology is used for supporting value added change...........................................6 TASK 4.......................................................................................................................................................7 P5Recommendations..............................................................................................................................7 CONCLUSION...........................................................................................................................................8 REFERENCES............................................................................................................................................9
INTRODUCTION The major Business Information Technology (BIT) is designed to prepare students with expert knowledge in the advancement of the use of computer networks and probabilistic simulation methods of solving corporate situations and implement management decisions. The goal of business computer technology is to meet the increasing corporate requirementand increasing consumer demand. Job candidates utilize company digital technologies to find a good balance between effective supply chain management and communications systems. This report hasbeenbasedontheAvivaPlc.ItisaBritishmultinationalinsurancecompanythat headquarters situated in London. It is a leading and biggest insurer and life and pension provider organisation. This report contains of roles of IT system that support to organization objectives, flexible and reliable IT system. Moreover, analysis of IT system in regard of value added changes and at the end provide all suitable recommendation as per the business practices. TASK 1 P1: Analysis of IT systems The IT systems can be used in the different functions within an organization. The functions of Aviva in which they are used are as follows- Knowledge Management- Knowledge Management is required within an organization (Aasheim, Li and Williams, 2019). This is to make sure that it can be used effectively and efficiently whenever the need arises. In the context of Aviva, IT systems are used here for facilitating it. Thus this creates an increase in the level of productivity in the organization and helps it in achieving its goals and objectives. Data Management- Data Management is required in an organization so that it is able to manage its data in the right manner. It ensures the safety of data and thus it stays protected. For Aviva, it is highly necessary because the firm has to use it for the purpose of its data management. Using it, the company can make sure that it is able to get the required data as per necessity. Also, safety and security of sensitive data related to the organization’s operations can also be maintained with their usage. Thus its usage should be done by the company.
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ï‚·Customer Service Management- Customer Service Management is necessary for an organization because the customers are required to be given good services which will lead towards their satisfaction. Thus they will be able to give positive reviews about the company helping it in enhancing its image in the long-run period of time. Therefore, for Aviva it becomes highly essential to make sure that it is able to use these services for customer service management because it helps it in maintaining a track record of the customers and taking the right steps for increasing their satisfaction level to obtain positive reviews. P2: Contribution of IT systems in achievement of objectives The IT systems make an important contribution towards the organizations in helping them meet their organizational objectives. Thus the contribution which they make is as follows- ï‚·Functions- IT systems can help a lot in maintaining the functions of the organization (Abbasi, Sarker and Chiang, 2016). In the functions like Production, Marketing, HR, Finance etc. more efficiency as well as effectiveness can be achieved by taking the right approach. Therefore, it is required that the firms like Aviva integrate the IT systems with its functions to continuously assess and monitor the performance and compare it to find out deficiencies and variances so that rectifying actions can be taken for improvement. In this way it can achieve its objectives easily. ï‚·Performance Measurement- IT systems can help the organizations by setting the various types of parameters for measuring the performance. Therefore, in the context of Aviva it is highly important that it is able to measure its performance without facing any kind of issues and problems. If the performance is not found to be satisfactory then the right actions can be taken for ensuring that necessary improvements are made at the right time for ensuring that the performance meets standards. ï‚·Digital Innovation- IT systems can help the organizations to innovate in their products and services and thus facilitate the use of digital innovation. For Aviva, it becomes highly necessary to make sure that it is able to innovate using these systems. It is so because it is required as per the changing dynamics of the business environment. Thus for the company these systems are extremely helpful in the achievement of goals as well as objectives in the future time period.
ï‚·Regulation- IT systems can help the organizations to regulate their performance and optimize it to meet the required standards(Choi, Chan and Yue, 2016). This can be done by ensuring that the right regulation is done using these systems to measure as well as compare the performance. Therefore in the context of the company this is quite crucial as this will help in achievement of short-term and long-term goals as well as objectives. TASK 2 P3: Analysis of different ways of storing and processing of data There are different types of systems which can be used by organizations for the purpose of storing and processing of data. These are explained in the context of Aviva as follows- ï‚·Transaction Processing System- It is widely used by the organizations so that they are able to monitor their daily transactions effectively and efficiently(Luftman, Lyytinen and Zvi, 2017). This system helps Aviva in storing and processing of data as it identifies the different types of transactions. Thus, overall this system is quite helpful for the company to make sure that it is able to effectively store and process the data. ï‚·Customer Relationship System- This system is used by the companies so as to manage their customers and to form a relationship with them. It can help Aviva in keeping a track recordoftheperformanceandthereforethiswillleadtowardsformingofgood relationships with the customers. In this manner, the managers of Aviva can easily store as well as process the data using it. ï‚·Business Intelligence- Business Intelligence refers to the strategies and technologies which are used by the organizations for the purpose of data analysis of business information. It can be very helpful for Aviva for storing as well as processing of the data and thus it can be used by the management of company for this purpose. This will facilitate the safety and security of data also ensuring that it is under high protection. ï‚·Knowledge Management- Knowledge Management is a process which is used for capturing,distributingandeffectivelyusingknowledge(WhatisKM?Knowledge Management Explained, 2018). It should be used by Aviva to make sure that its managers are able to transmit the required knowledge to perform certain tasks to their subordinates. Thus, in this way the workers can get the required work done without any problems and
issues and the efficiency and effectiveness can be increased. Therefore, it has to be seen by the organization how they will use this system in the right manner so as to ensure that data is stored and processed with the required efficiency and effectiveness. TASK 3 P4How information technology is used for supporting value added change. For the changing or improves, every other firm uses IT to guarantee that its performance couldbeimprovedbyobtainingconsistency.Towardsthisend,itiscriticalforAviva management to have detailed understanding connected to technology-driven changes in the economic trends. It is amongst the most dynamic developments that have a crucial role in how they offer services within the business. Therefore it is important for any of them to define special instruments within their stipulated industry(Burrough and et. al, 2015). To support the value added changes they are using of cloud computing. Information system is responsible for supplying the organization with extra features and they need to recognize these so that they might provide long-term advantages from using them. It can be accomplished by formulating plans; as if successful initiatives are presented then achieving targets will become simple. This is essentialto have technology-related knowledge to increasetheir networking channel, which will lead them to increase their sales and recognizetheir customers' real requirement. This represents that both quick-term and lengthy-term goals can be achieved in an imperative fashion by attempting to make use of the technology. For this, it is essential that Aviva to recognise their governance and also management style so that acceptable adjustments can be made through which staff members can be relaxed with regards to technology those who may be about to use. This will result them to gain augmentation as people will be accessible to adjust to a new innovation while trying to deliver their service providers. For the value added changes require to Aviva apply the different software model that are explain such as: SAAS: Software as a Service (SaaS) is a component of software allocation under which a third- party provider celebrity guests devices and tends to make them available to users to clients. SaaS, together with cloud services (IaaS) and service - oriented architecture (PaaS), is one of three components of the national computer technology.
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PAAS: Platform as a Service (PaaS) is a framework of cloud computing during which a third- party provider consistently posts the hardware and software technologies necessary to grow applicationsto customers via the internet. A PaaS company manages its own network for the hardware and applications(Hendriks, 2013). IAAS: Infrastructure as a service (IaaS) is an application server which provides internet-based virtual servers computing power. IaaS, along with software and services (SaaS ) and platform as a service ( PaaS), is one of the three components of the national cloud applications. TASK 4 P5Recommendations It is proposed that Avivashould use digital technologies to operate in a way, as that would help them rehearse their effectiveness. Since individuals produce their service providers in separate retail outlets, it is required to build a good relationship with consumers, but this can be accomplished in an acceptable way by the use of IT. The reasoning behind it all is that it has become simple to transport out interaction using social networks. Avivacan also choose to have its implementation to attract the interest of as many users as possible and make them easy. It is suggested that investors install their method to protect much of any security flaws from entering their system as regards network security. The reason is that when system is updated additional innovations are introduced; this will deliver Avivawith improved aspects(Hitomi, 2017). Accounting consulting compliance frameworks can be used by auditors, authorities, analysts, market analysts and Avivaaccounting professionals for the compilation, storage, monitoring and implementation of financial information. Enterprise investigating language governance may be used. It is a streamlined technology that can be used to improve opportunities to talk the financial information. It is suggested that company must use different channels for the ct with customers like social networking sites. In this include Google, face book, Amazon, EBay and many others. Along with use effective model of the software in order to manage all the activities and these models are SAAS, PAAS, IAAS and many others(Jaques, 2017).
CONCLUSION From the above it can be reached the conclusion that perhaps the way they conduct out their operational processes plays a crucial role in the information systems. In terms of capability, preparation, data protection, working out again to their clients and several other variables, overall IT would have a positive way inside the organisation. This will result them to volume growth productivity, profitability and advance their competition as IT will facilitate their duties and helps them in trying to meet their likely customers' needs. In addition, they can reduce redundant costs involved with extra storage, repairs, or protection mechanisms via cloud infrastructure.
REFERENCES Books and Journals Aasheim, C. L., Li, L. and Williams, S., 2019. Knowledge and skill requirements for entry-level information technology workers: A comparison of industry and academia.Journal of information systems education.20(3). p.10. Abbasi, A., Sarker, S. and Chiang, R. H., 2016. Big data research in information systems: Toward an inclusive research agenda.Journal of the Association for Information Systems.17(2). p.3. Choi, T. M., Chan, H. K. and Yue, X., 2016. Recent development in big data analytics for business operations and risk management.IEEE transactions on cybernetics.47(1). pp.81-92. Luftman, J., Lyytinen, K. and Zvi, T. B., 2017. Enhancing the measurement of information technology (IT) business alignment and its influence on company performance.Journal of Information Technology.32(1). pp.26-46. Burrough,P.A.andet.al,2015.Principlesofgeographicalinformationsystems.Oxford university press. Hendriks, C. J., 2013. Integrated Financial Management Information Systems: Guidelines for effective implementation by the public sector of South Africa.South African Journal of Information Management,15(1), pp.1-9. Hitomi, K., 2017.Manufacturing systems engineering: A unified approach to manufacturing technology, production management and industrial economics. Routledge. Jaques, E., 2017.Requisite organization: A total system for effective managerial organization and managerial leadership for the 21st century. Routledge. Online WhatisKM?KnowledgeManagementExplained.2018.[Online].Availablethrough: <https://www.kmworld.com/About/What_is_Knowledge_Management>