Unit 3 Human Resources Management

HUMAN RESOURCE
MANAGEMENT
(HRM)

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
A. Purpose of various function of the HRM along with there application in planning of the
workforces of respective company. ......................................................................................1
B. Strengths and Weaknesses of selection.............................................................................3
C. Potential Improvements.....................................................................................................4
TASK 2............................................................................................................................................4
A. Training schemes and internships......................................................................................4
B. Flexible working arrangements.........................................................................................5
C. Microsoft motivates its workers........................................................................................6
TASK 3............................................................................................................................................6
A. Importance of employee relations in respect of influencing HRM decision-making.................6
B. Evaluation of key approaches to engage workers and their improvement........................7
C. Identify the key elements of employment legislation and the impact it has upon HRM
decision-making.....................................................................................................................8
TASK 4..........................................................................................................................................10
A. Person Specification........................................................................................................10
B. Advantages and disadvantages of current methods of advertising jobs in organisation 10
C. Recommendations............................................................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
HRM refers to administering functions that increases efficiency and effectiveness of
organisation (human resource management. 2019). It is a huge department which includes
various functions such as recruitment and selection, HR planning, labour relations etc. HRM is
pervasive in nature as it requires in every organisation. HR department manages details of
employees and various functions such as job analysis, orientation, career planning, quality of
work life etc. Every organisation need skilled and well qualified employees and this requirement
can be fulfilled by HR department (Noe and et. al., 2017). They not only hire candidates but also
guide and support them. Chocolate Presence is a craft company in North Yorkshire, England and
expanding its business across UK. Company deals in tailor-made chocolate greeting cards, gifts
and also made specialist gifts. Chocolate Presence creates innovative chocolate flavours and
design their packaging to attract customers. Microsoft is the consideration of the multinational
companies with having the technology which is more in developing, manufacturing along with
supporting and selling the software of computer and more to the related services. The report is
particularly based on the discussion of various function of the HRM along with there application
in planning of the workforces of respective company. On the following basis report will be on
basis of proper identification of strength &weakness n consideration of various approaches of
recruitment and selection. (r&s). There will more discussion on various level of benefits of
employee and employer which will be having the following of allowances in importance of
relationship of employees which will makes the intensification of employment legislation &
respective impacts on decision-making.
TASK 1
A. Purpose of various function of the HRM along with there application in planning of the
workforces of respective company.
HRM functions focuses on HR practices and employees guidelines in a company. It is a
function which is concerned with employees safety, benefits, motivation, training, compensation
etc. Workforce planning is a method used to analyse the need to employees or labour in an
organisation (Cascio, 2015). Through workforce planning, manager make sure that organisation
has right person on the right job with right skills. It identifies current and future organisational
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needs and also helps in recruit and retain the employees in an organisation. Various functions of
HRM: Recruitment and Selection: It is a process in which candidates are hired to achieve the
organisational goals and fulfil their needs. This process is costly as company requires
experts to recruit candidates and also time consuming because it is a lengthy process.
Recruitment and selection both are different as selection means sorting the applications of
candidates, screening and scrutinize them. Whereas recruitment means hiring the best
among them (Difference between Recruitment and Selection. 2019). Chocolate presence
is the providence of the qualified services that is assessment test along with personal
interview. Purpose of this function is to provide well qualified, skilled and suitable
candidates to organisation as they help in achieving organisational objective. This
function is important because it contributes in economic growth as it provide employment
and also helps the organisation to achieve its goal. Training and Development: It refers to give knowledge and guide employees about their
work (Bryson, 2017). This programme can be conducted for both new and existing
employees. Training is of two types (1) On-the-Job training (2) Off-the-Job training. In
on-the-job training employees gets knowledge while doing the job whereas in off-the-job
training employees need to attend classroom lectures to gain knowledge (Shen and
Benson, 2016). Chocolate Presence uses on-the-job training because they think that
learning while doing job is best for employees. Purpose of training and development is to
provide knowledge and guide employees to build skilled labour. It is important because it
improves employees performance, employees can overcome their weaknesses, skilled
employees can increase productivity and also reduce employees turnover. Performance Appraisal: It is the process of evaluating performance of employees
(Abdullah and Zulkifli, 2015). This process helps the manager to identify skills of an
employees, achievements and growth. It is used to give employees feedback on their
work and ensures their pay and bonuses. (Bratton and Gold, 2017). There are various
methods of performance appraisal which are classified under (a) Traditional method (b)
Modern method. Chocolate Presence uses 360 degree appraisal technique, in this 8 to 10
people are involved to appraise an employees. Here, feedback of an employees
performance is come from different people such as managers, peers, subordinates and
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customers. Its purpose is to evaluate the performance an employee and analyse the
strength and weaknesses of an employee and also provide training to overcome their
weaknesses. It is important because it motivates the employee and helps in their
promotion. Overall, it helps in the development of employees performance.
 Compensation and Benefits: It refers to monetary and non- monetary benefits that are
given to employees. It is important in every organisation because it keeps employee
motivated towards their work (DeCenzo, Robbins and Verhulst, 2016). These are based
on the performance of an employee and given according to the company's policy.
Benefits includes the vacations, insurance, retirement plans etc. whereas compensation
includes salaries, incentives, bonus etc. Chocolate Presence uses this method to motivate
and boost their employees performance in order to achieve both individual and
organizational goal. The purpose in order t have the proper attraction to various level of
existing talents in order to have reattained of employees in company. It tends to make the
proper satisfaction of job which helps in increasing the level of productivity in the
respective company.
Recently, Chocolate Presence faces some issues like it is established in an area with high
unemployment rate and lot of vacancies are there in the organisation. Company sees such issues
because it is established in that areas which is very far from the market and local city. People
does not show interest because company is situated in the outskirts of the North Yorkshire and
there is no transport facility provided by the company
B. Strengths and Weaknesses of selection
Selection: the process of hashing the selecting of various level of candidates in company
as per the different level of job specification and skill. The ere is existence of difference better
selection and recruitment in the respective case off hiring the employees. The process has the
major intensification ijn selectional of the candidate's belonging to varsity portfolio with proper
screening and scrutinizing the employee belonging of candidates.
Assessment test- this method has been used by company in order to have major check on the
skill & knowledge. This has the testing of the language command that is English and maths
which is also having the passing criteria which Wil takes the easy recruitment and selectional of
high knowledge employees. On the other hand this method have weakness of which is havisng
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the consideration in interrelation in the perception of few people which is having the attitude that
the skills and knowledge ca be having consideration of pen and paper.
 Personal Interview: After assessment test those candidates who get 50% marks will be
called for interview round. In Chocolate Presence interview round is a kind of informal
chat between employer and employee which continues for around 15 minutes. Strengths
are employer observes the personality of employee and verbal questionnaire will be their.
Weaknesses are the verbal communication among employer and employee is informal
and it continues for 15 minutes which is short period to observe and judge someone's
personality.
C. Potential Improvements
Chocolate Presence can make improvements in its selection procedure as employer
cannot judge a person's knowledge on the basis of a written test. As by this, you cannot observe
employee's personality as well as its verbal communication skills. Second improvement can be
made by company is that, they can exceed the personal interview time as 15 minutes are not
sufficient to observe someone's skills and they conduct informal interview which can be
converted into formal interview as it is more reliable for the company.
TASK 2
Benefits of HRM practices for both employer and employee
HR manager has various duties in an organisation in order to defend interest of both
employer and employee (Brewster, 2017). HRM practices involves hiring, training, payroll,
performance benefits etc. Microsoft is an American multinational company who develops
computer software, personal computers and other related services. Microsoft encourages the
culture of growth and develops opportunities for employees. Microsoft follows various HRM
practices such as graduate training schemes and internships, flexible working arrangements for
staff and work life balance
A. Training schemes and internships
Under this, Microsoft provide training to graduates and internships to students. Training
refers to provide knowledge to employees to inspire their performance (Mura and Horvath,
2015). Internship refers to a program which is offered by an employer to graduates and students
(Brewster and et. al., 2016). Through this practice both employer and employee have benefit.
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Microsoft provides commercial internship program which is widely carried out 12 months in all
its areas. So, interns has an opportunity to develop their skills and explore their knowledge by
side projects. Company conduct instructor-led training program for their employees to sharpen
their skills with classroom and on-demand training offered by learning partners and taught by
Microsoft Certified Trainers.
 Benefit for employer: Training enhances company's image and also reduces
employees turnover. Training increases productivity of an organisation. Hiring interns
in an organisation helps them to achieve their organisational goals.
 Benefit for employee: Training programs provides job satisfaction to employees and
also boost morale. Through training, promotion opportunities will increases. Training
enhances communication skills, human relations and ethics in an employee. Through
internship employee can gain valuable work experience, explore its career path,
develop its skills, gain confidence and shift into a job.
B. Flexible working arrangements
HRM practices ensures that working hours should be flexible because through this
employees feel free and give its best in an organisation (Cascio, 2015). It is essential to retain
their best talent and it includes work locations, assignments, schedules, job sharing etc. Through
this practice both employer and employee have benefits. The working arrangement which is been
considered as the company is relational to there work timing along with schedule and workplace
which helps in proper managing of employees in the time of workload so that they are able to
give time to there personal life.
 Benefit for employer: Employee retention is the most important benefit of flexible
working arrangements. Stressed and tired employees does not work properly. So,
flexible working helps them to reduce their stress and promote happier and loyal
workforce.
 Benefit for employee: HR report shows that employees with flexible work schedules
have great job satisfaction and feeling of being supportive to their managers. Through
this employees work life will be balanced as they get opportunity to spend sometime
with their families. Development options for those employees whose companies offer
employee development opportunities.
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C. Microsoft motivates its workers
Company creates flexible working hours to encourage their employees towards work and
motivated employees give their best and create best products and services. Company uses
employee empowerment and creative incentives to motivate the employees. In Microsoft
training increases personal skills and improved their performance in an organisation and it
improves the profit and productivity. Microsoft know that without their employees they are not
able to stand in the business environment. So, company always try to feel their employees that
they are important for the organisation by giving incentives, bonus, rewards, organising
vacations for them etc. Microsoft design their employees job roles according to their skills. They
observes them and matches their skills with the required job. Positive impact on employees
performance leads to increases employees performance and utilise optimum human resource
planning and strategies in an organisation. Flexible working hours is effective as it increases
freedom in an organisation and by this employees feel that they are important for the
organisation. These are essential in an organisation in order to reduce employees stress and
motivate them in order to achieve organisational objective. Microsoft empowers passionate
workers and this motivate others to work effectively. Microsoft maintains work life balance for
its employees by various policies such as work from home, annual physical check-up, social
areas, family days, year end party, free breakfast and beverages, happy hours for employees and
many more and these will help in motivating the employees. There are various ways to motivate
employees such as training and development, wellness and safety, flexible working hours etc.
TASK 3
A. Importance of employee relations in respect of influencing HRM decision-making
Employee relations and engagement
Maintaining healthy employee relations is the responsibility of HR department. This is
quiet easy as engaging employees at workplace or work activities improves relationship with
their team and managers. Considering human resource of Microsoft, managers try to influence
their employees to participate in business activities so that company can achieve success in
business world. It is consider that higher employee engagement in organisation leads to positivity
among employees and supports employee-employer relationship. Positive employee relations
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boosts organisational growth. Time-to-time rewards should be provided to employees to increase
their motivation and also to encourage them. HR department of Microsoft follows various
employee engagement strategies:
 Employee involvement in management and decision-making
 Provides career planning advices to their employees
 Freedom to speak and share their ideas with top management.
 Concerned for employees health and well-being Management ensures that employees work life should be balanced
Employee relations in an organisation is a base for organisational success. Healthy
employee relations signifies that employees feel positive and motivated in an organisation (Stone
and et. al., 2015). Good relations among employees are necessary to avoid conflicts in an
organisation. Microsoft always maintains good relations among its employees to avoid conflicts
and helps in achieving organisational goals. Employee relations is important in HRM decision-
making:
 With healthy relations employees can easily share their work among them.
 Employee feels motivated as trust issues are not present in healthy workplace.
 Healthy relations discourage conflicts among employees.
Employees were engaged in the job if they feel motivated and passionate about
their job. Engaged employees make extra efforts to achieve their goals and they are more
creative in the organisation (Stone and Deadrick, 2015). By employee engagement in an
organisation, managers have advantage of getting qualified and skilled employees. It is a
continuous process which is undertaken by HR department.
B. Evaluation of key approaches to engage workers and their improvement Leadership and clarity of purpose: Gathering employees to attain goals and clear them
about aim is quality of a good leader. Clarity is necessary to maintain good relations
among employees and for this, HR manager should know the needs of employees
discussed in the employee engagement summit of Microsoft. Leaders are those who
motivates and encourages employees to be successful and their responsibility is to clear
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the purpose like what is expecting to employees (Employee Engagement Practices.
2019). Good relationship also reduces the conflicts at the workplace. Open Communication: Communication is a way to keep people informed and involved
in an organisation (Jabbour and de Sousa Jabbour, 2016). It is a way to keep employees
update about their work or organisation, important announcements and various policies.
Internal communication is a kind of informal communication in an organisation as it does
not involves top level management. Open communication is essential as it helps
employees to share their ideas among them. Involve them in big moments: Involving employees in decision-making make them feel
that they are important in an organisation (Mazur, 2015). As involving employees in
decision-making empowers their morale and encourages them to work more efficiently
and effectively. Decision-making promotes employee engagement in an organisation.
 Appropriate relations among employees: If employee relations in Microsoft is trying to
have the major implication in employee which will helps in foretriangle the varistor
activated in the different business which will turn out manager to be more level of
efficient. The company tends to take the decision in introduction of various types of
programmes which have inclusion of varistor level of training so theta the employee can
have the increase in level of performances in improvisation in future.
Microsoft uses open communication to keep in touch with its employees and build up a
healthy relation with them. Company assign good leaders to its employees who can motivate and
encourage them in achieving their objective and do their work in an efficient and effective
manner. Microsoft involves its employees in decision making process so employees feel
important and worth it for the organisation. All these above discussed approaches helps both the
employer and employee in their communication at the workplace in order to maintain healthy
work environment.
C. Identify the key elements of employment legislation and the impact it has upon HRM
decision-making
There are number of employment legislation which are essential in order to operate in a
legally accepted manner. Employment legislation refers to law which regulate employees who
are working in an organisation (Hecklau and et. al., 2016). In law, it is already pre-defined that
how a company should treat their employees at the workplace. These laws put major impact on
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decision-making of HR department as it is responsible for enforcing laws within the
organisation. In this regard, various laws are implemented in Microsoft to develop an atmosphere
of coordination and cooperation between employers and employees. These are discussed below:
Sexual Harassment Act, 2013: It is a legislative act which looks for to prevent women
from sexual harassment at workplace. HR department of the company actively involved in the
complaint of harassment and also responsible for the internal complaints committee. If the HR
manager is not a part of harassment committee then the harassed employee should have
knowledge of law and procedure of filing complaints. HR manger of Microsoft should actively
participate in complaint procedure if this happen. Therefore, company should take strict action in
such cases. It is duty of the HR manager to recruit that person who does not have any negative
record on the basis of this act and also guide and provide awareness to them about this act like
how to report and whom should they report.
Equal Pay Act, 1970: as per this ststes there , the company tends to have the providence
of employees in equal manners. This has the major implication that men and women should be
treated in equal manner with having now level of discrimination on the basis of castes sex and
gender. The HR manager of company tends to make that the essential planning to employees in
order to have provenance of equal employees' justification.
Workmen's Compensation Act, 1923: As per this act, company should provide some
relief in case of injury and accident to the workmen or their dependents. The amount of
compensation is depends on the nature of injury, monthly wage and age of workmen. It is the
important social security legislation provided by company to their employees. Compensation can
be provided in case of accidents arising out in working hours and resulting into death, permanent
total disablement, partial disablement or temporary disablement. It is the responsibility of HR
manger of Microsoft to provide compensation to employees or their dependents after their injury
or accident. Thus, the company will take decisions regarding the compensation of employees and
how much amount is to be provided to the employee or their dependents.
Maternity Benefit Act, 1961: This act regulates employment of women and as per this
act, women can claim leave before the expected delivery date and employee should provide
information about leave in a written format and also attach related documents. These leaves are
paid and the employer is obliged to make payment for this period. According to this act, duration
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of this leave is from 12 weeks to 26 weeks. It is the duty of HR manager of Microsoft to provide
full and fair wages to employees who are at maternity leave.
TASK 4
A. Person Specification
There are different organizational practices which are essentially required to be followed
by HR department of the company. Such practices must be adopted in order to maintain the
proper organisation structure and operations.
Person Specification: It includes the skills, qualifications, experience and objectives of
candidate who possess to perform job duties.
Person Specification
Job Title: Receptionist
Reference Number: 812368
Reporting to: Administration Manger
Essential Attributes:
 Masters and Bachelor's degree from any recognised university
 Communication and managerial skills
Desired Attributes:
 Good understanding of computers and good handwriting
 Additional diploma in related course (if any)
Qualifications:
 Bachelor's degree in any stream
 Post Graduation Qualification desirable
 Additional Qualification in Communication or computer (if any)
Job description
Company Microsoft
Designation Receptionist
Location England
Experience Minimum 2 year
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Qualification Graduation in any stream
CV
Documentary notes
 Selection must be done on the bases of qualification and experience of candidate
 Communication and technical skills will be considered while selecting candidate on this
post
 Salaries will be provided on the bases on capabilities of workers and their working
experiences
Job offer
To,
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Mr. ABC
Subject: Job offer letter
Dated: 12 Feb 2020
We are pleased to inform you that you have been selected on the post of Receptionist in
Microsoft. Our salary would be 200000 annually. Please sign required documents and submit to
the authority.
Thanks & Regards
HR head
Microsoft
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Interview question
Describe your management style. ...
How do you define success? ...
How do you manage stress among your team members? ...
How do you handle conflict between team members? …
evaluation
It will be done on the knowledge and understanding over different concepts?
Communication skill rating
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Critical analysis
Recruitment process
Microsoft first give advertisement in newspaper and gather attention of suitable
candidates. After that resumes are look upon and CV are shortlisted. Once CVs are shortlisted
then interview is arranged and recruitment board members ask questions with candidates. On the
bases on interview final applicant is selected in business.
B. Advantages and disadvantages of current methods of advertising jobs in organisation Circulated internally in the organisation: Under this method, company fill its vacant
positions from its existing workforce. HR manager announces about vacancy in the
organisation by circulating a notice within the organisation. Under this company hire
candidates from existing staff and their friends and family.
Advantages Disadvantages
 Hiring within the organisation will
reduces extra time as it is time saving.
As existing candidates are already part
of the organisation so they are familiar
to company and managers.
 Hiring within the organisation reduces
extra cost as this is the cost saving
approach. Internal candidates know
about the job openings via email or
internal news.
 Internal hiring causes conflicts and can
break employees relations. It can put
negative impact on the morale and
performance of employees and
interested candidates feels demotivated.
 Hire candidates within the organisation
can limit your options. As it
discourages the capable persons from
outside to join the organisation. .
 Physical vacancy on noticeboards at main entrance:
Advantages Disadvantages
 Hiring candidates with this method
increases the chances of getting more
 This method is time consuming as
organisation hire unskilled employees
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suited candidates according to their
needs. .
 It is the cheapest method of hiring
candidates as it is cost saving. In this
method organisation does not spend lot
of money in advertising.
and then train them and this training
process takes time and objective gets
delayed.
 In this the job vacancy announces at the
noticeboard and can be visible to few
people who passes the gate. So, it is not
visible to everyone and many people
gets unaware about the vacancy.
C. Recommendations
Organisation needs to advertise their vacancies by various methods: Company need to make advertisements for the vacant job position either on newspaper
or on various employment sites as by this they get skilled and knowledgeable employees
in their organisation. Company can advertise through social media as above 90% population uses social media
so it is the best way to advertise. By this method company hire young candidates , fresh
mind and skilled labour in their organisation.
CONCLUSION
By the above information, it is concluded that HRM plays an important role in effective
working of an organisation. This report has summarised the purpose and function of HRM and
also the role of HRM in context to the company. Many approaches of selection are used by
company in appointing suitable candidates at workplace. This report summarises the Microsoft's
training and internships schemes and also flexible working arrangements for their staff and the
evaluation of Microsoft's motivation practices. Employee relations and engagement plays an
important role and helps in smooth functioning of an organisation and also evaluates the
approaches to engage workers which are discussed in Microsoft's summit. It is important for the
HR manger to follow employment legislation in the organisation. It also provides
recommendations for receptionist vacancy and the benefits and drawbacks of using selecting
methods in Chocolate Presence.
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