This document discusses the benefits of ongoing professional development for different stakeholders and explores the skills and competencies expected by employers in a specific organizational context. It also covers different learning theories and approaches used for personal and professional development processes.
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PROFESSIONAL IDENTITY AND PRACTICE
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Contents INTRODUCTION...........................................................................................................................................3 TASK 1..........................................................................................................................................................3 Benefits of on-going and constant professional development for different stakeholders...................3 Investigation of professional skills and competencies expected by employer within a specific organisational context............................................................................................................................4 TASK 2..........................................................................................................................................................6 Assessment of own abilities, skills and competencies for a specific job role........................................6 Different learning theories and approaches used for personal and professional development processes.................................................................................................................................................8 TASK 3..........................................................................................................................................................9 Construct a development plan to enhance skills and competencies within a specific work context...9 TASK 4........................................................................................................................................................11 Undertake a job interview for a suitable service industry role............................................................11 Review key strengths and weaknesses of an applied interview process............................................12 CONCLUSION.............................................................................................................................................13 REFERENCES..............................................................................................................................................14
INTRODUCTION Reflective practice refers to the sustained importance of training and gaining experience in order to work properly effectively or flawlessly through officialskill development whether by analyzingthe consequencesof severalother professionals. MarriottInternationalInc., an American - sponsored multinational corporation, is the supporter of this single form. This corporation was formed in 1927 and therefore is based in Maryland, United States. This report will analyze the advantages of continuous quality improvement as well as the abilities and traits required for a given job function. This report will however discuss the relevance of individual training course as well as the various ways that can be used. TASK 1 Benefits of on-going and constant professional development for different stakeholders Continuous organizational creation is the practice of recording every capability that an employee has acquired in order to develop better desirability and provide benefits to all stakeholders. Learning and development at Marriott Hotel should provide a wealth of advantages towards the business's diverse participants, which are listed below: - At Marriott, expanding and improving staff experience and competencies is amongst the most important ways to gain competitive advantages and effectively use or execute all of the company's resources. In Marriott, continuous skill development necessitates the execution of coaching and mentoring programs, that also efficiently improves their personnel' involvement inside the company, which again is beneficial to either the management. Any corporation can undertake a variety of initiatives to improve the capabilities of its personnel, which can help to motivate employees as well as creates a sense of connection. For example, instructional strategies for sales managers at Marriott can result in a positive improvement of employee attitude that helps them give efficiency and higher offerings towards its potential customers or customers. Development in competencies and knowledge is critical for achieving task objectives in terms of increased performance and productivity, which leads to increased job satisfaction for Marriott restaurant staff including sales managers. This also promotes a positive workplace environment.
Education and training as well as knowledge building empower a sales representative at a Marriott hotel aim of providing adequate customer service to tourists because the client knows the specifications of customers and seems to have required expertise such as information exchange and trading strategies to aid in meeting their needs. For part of employee growth, the marketing manager and every other member of the company receive business support education, which optimizes and increases the productivity of support rendered to influence audience. Investigation of professional skills and competencies expected by employer within a specific organisational context Marriott Inc. Company expects a range of professional abilities and competences for something like the employment which is mentioned below: Among the most important talents necessary again for chosen profession of Sales Manager at Marriott Resorts administration is excellent personal qualities and exceptional verbal ability. Time management is crucial for a sales director to urge workers to work at their maximum impactandaddresssituationsinordertoachievetheorganizationalvision.Personal characteristics also assist the sales representative in training and developing personnel as well as preparing an excellent sales pitch that can assist Marriott administration in maximising profit. The Marriott Resorts selling leader is required to oversee as well as build a team of individuals who are responsible for supervising their corporation's selling including making profits. Like a result, professional sales director ought to have a fundamental understanding of the many phases ofaprojectandconstruction,includingsuchassembling,surging,groupdevelopment, performance, and ratifying, as well as his duties and responsibilities at each point of the project. The usage of application algorithms, including such MS Office, would be a necessary skill and expertise again for employment of Sales Manager, as desired by Marriott Hotels administration. Every business's new management is supposed to generate multiple reports and deliver critical guidance to management that necessitates extensive usage of certain programmes. Monitoring as well as communication gets simpler to marketing professionals when they have an advanced level of technological skills. The marketing manager should really be able to understand but other in order to come to a decision for measuring and managing a company's revenue throughout period. As instance, the
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marketing management's reasoning skills is critical in looking further than the usual data shown in a revenue diagram and considering changes in organizational ecosystem as well as the current price condition. Among the most important responsibilities of a sales director is to do comprehensive data collection in order to uncover and assess the consumer's unmet wants as well as expectations. Like a result, it's indeed critical for even a Marriott Hotel Worldwide sales director to possess analytical skills that would be used to suggest ways of marketing technique that require performance and makes major improvements to the strategies adopted. Technologies, including the usage of Google Forms, serve the significant part in the development of market analysis abilities. Having learning to understand creatively and innovatively in order to produce goods and services that separate an organization's competitiveness is a valuable trait demanded by Marriott Hotels administration also for position of sales manager. Possessing character traits aids the sales representative in determining answers to problems and innovating the organization's corporate sales strategy in order to gain profit and profitability. TASK 2 Assessment of own abilities, skills and competencies for a specific job role Individual needs assessment describes the process of evaluating current talents and strengths in relationship to just the abilities and appropriate to perform a certain function more effectively. The following is my personal development audit, that aids in determining personal strengths and capabilities for fulfilling the job description of sales manager at Marriott Hotel: SkillsPersonal audit questionnaire12345 Interpersonal Skills Assistininspiringpersonnelinsidethe organisation * Team development Skills It really is critical to assemble a party in order to carry out duties efficiently. *
Technical SkillsWhen utilising a variety of abilities* Analysis SkillsIncontrollingandtrackingacompany's business over a length of time. * MarketResearch Skills Attempt to determine the client's wants and criteria that haven't been satisfied. * Creative-thinkingThepowertothinkcreativelyand innovatively. * 1-Bad, 2- Not bad, 3- Average, 4- Good, 5-Excellent Based according to the above personal development audit, I feel there is a lot of room for talent success and advancement that would aid me towards learning critical or critical abilities again for job position of sales manager only at Marriott. The above-mentioned personal development audit would be used by me to undertake the SWOT analysis, which would aid me in determining and clarifying areas because I need to improve for the position of That front supervisor of Hotel Chains. StrengthWeakness My expertise is mine personal ability, that aids me in encouraging staff and enhancingoperationalefficiency. Through the use of this expertise, I will indeed be able to determine healthier communities. At moreover, I have a great strength in realistic perspective, which could aid meinevaluatingthecompany's business. Additionally, it aids in the My disadvantage is teamwork building, thatcausesmeproblemswhenever working at the company. I won't be able to create a strong group or meet daily goal if I have this problem. My technological skills are indeed a problem, because I'm not excellent at workingwithcomputersaswellas other applications. Market analysis has become one of my
accurate management of a profitability of the company. weaknesses, and it really is critical for me to improve this talent in order to operateasasalesfunctioninthe company,asitwouldassistmein evaluatingconsumers'needsand wishes. OpportunityThreats With the help of my analytic skills, I will be able to obtain different options as I will being able to properly track the purchase of its organization. Inadequate data analysis abilities would poseathreattomesinceaselling manager in a company, since I would be unable to evaluate the need for such a product. Within my usual squad, I take an individual’s position that involves organizing and ensuring cooperation among coworkers, based on Belbin's leadership styles. Taking on the role of Group Member and Coordinator has aided me in developing considerable regarding completion talents and behavior. This position is also an important element of the anticipated sequence of requirements with a front customizable options, since his primary responsibility is to supervise and motivate the team to provide the highest quality of service to just the customers. Different learning theories and approaches used for personal and professional development processes Such method is used to comprehend an applicant's educational process, which differs from one individual to another. Individuals might employ one of three kinds of learning methodologies for their career development. The following is a description of some of these: Behaviourist method: This technique is based on the premise that students collect intelligence by responding to something like a kind of progress. It is commonly used during professional developmentthroughout the Marriottenvironment,in which the mentorprovidestedious assignment conditions and constructive feedback to encourage the teaching methods.
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The above method focuses on cognitive processing to understand as well as store concepts & facts in order to obtain additional knowledge, and it could be effectively implemented to the hospitality business by explaining the concept behind customer retention. Humanism perspective: It is based on the clarity of interpersonal communication, that is essential for the path to education as well as progress. As example, a particular engagement with either a disappointed customer could build that foundation of meaningful courses and educating as to how to respond appropriately in such situations with consumers. Formal training - Again for development of characteristics and attributes again for transforms information of project manager at Marriott Hotels, professional training packages including techniques are also one of the greatest constructive options available to the organization ’s management. This will be useful in providing fundamental data about customer assistance as well as key practises that are critical for a sales director. On-the-job education – This is amongst the most excellent training methods for improving individuals' experience and competencies once they're on the job. Like a result, whilst operating like a sales manager in the market, I will be allowed to further enhance my talents. TASK 3 Construct a development plan to enhance skills and competencies within a specific work context The career development standard is a series of thorough practices that should be developed in terms of improving predefined abilities and traits in order to accomplish an individual’s professional vision and mission. The Marriot Hotels has been chosen to work on projects. The performance appraisal for the acquisition of knowledge and skills needed for a particular function of Sale manager is described in the appropriate study. The individual's personal development plan should describe and monitor individual personal development progression. That's because it would assist individuals in achieving mission and vision in a more organized manner connected to their profession. CurrentSkillsand Competenciesusedin Goals Personal / Professional Monitoring theEvaluating the effectiveness ofPersonalDevelopment
personalandprofessional plan Development Plan ACTIVITY ProgressPlan Team development skillShort-term ability Fornextthree months, I aim to improve my team workskillsso whereIcan actively facilitate andwork togetherasa teamin company. Because of this, I willattenda corporate workshopsuch thatIcould watch and know how to deal well in a group. I am responsible fortracking mine development through soliciting commentsfrom both my seniors and members of theteam. Furthermore particular, I can buildeffective andsuitable management approachesfor skill development skillsbasedon it. Iamcapableofimproving my leadership skill by using mycareeradvancement strategy.Inaddition,Iwill able to function effectively in the group, and this also assists measwellasmygroup membersinachievingour desiredvisionandmission efficiently. Technical skillMid-term ability Inthenextsix months, I wish to improvemy relevanttalent Icantakethe testdigitally eitherinclass andkeeptrack of progress. That Iamabletoutilize technologicalinstruments successfullyduring presentationsacrossfrom consumersorbuyersasa
eventhoughit willenableme utilizemodern technologies.I couldattend courses underneaththe supervision of an expertto improve skills. becauseit allowsmeto judge whether or not I am able to improvemy talent. resultofimprovingrelated skills. It would also assist me in evaluating or assisting my membersoftheteam includingcolleaguesin properlyutilizingmodern resources. Market research skillLong-term ability Throughoutthe followingnine months, I aim to improvemine marketing analyticalskills enoughhowI canperform successfuldata analysis. For it as well,Icould enrol in working classes during 9 months,which willassistme withhoningmy skills. Fororderto ensure continuityof this talent, I can take a consumer research assessment. Throughdevelopingthis ability,Iwillbeableto conductefficientconsumer research that will aid me in determiningcustomer requirements and inclinations. Furthermore,Icanstart buildingdecision-making skills as a result of that too.
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TASK 4 Undertake a job interview for a suitable service industry role INTERVIEW Interviewee: “Good Morning, Sir.” Interviewer: “Good afternoon, and please sit down!” Interviewee: “Thank You, Sir!” Interviewer: “Can we move forward with recruitment process?” Interviewee: “Definitely, Sir!” Interviewer: “All right, so explain what about several of your existing improving talents that would assist you become a more efficient leader at Marriott International, and how much they can assist you remain in the organization for a greater duration of time?” Interviewee: “I suppose the conversation and task performance are perhaps the most important skills to have. As Chief Manager of Marriott also has influence over the board members and authorities! Interviewer: “What does your strategy for dealing with a small number of disgruntled and dissatisfied customers?” Interviewee: “The very first thing I should do is chat with them rather than listen to their problem properly, that will allow me to conduct a viable investigation through into situation. Moreover, I should ensure customers all these requirements would indeed be met immediately! As for me, I will research all issues and give them better exactly everything people anticipate as well as desire off us.” Interviewer: “Would then you manage larger but doable demand from a number of businesses in a small window of time?” Interviewee: “Allocation of both the job among competent group member and management are important basic essential and foundation techniques that are used as well as applied in the
specific situation. I should contact and speak the managers of separate groups swiftly and confidently, however I would consider distributing specific tasks and tasks to them as indicated by the purpose, regulations, and occurrences. Furthermore, and for the sake of executive, I might use periodic comments to ensure uniformity in operations!” Interviewer:“All right, thank you once again for attending! The human resources department shall contact you.” Interviewee: “All good, thank you once again for your time!” Review key strengths and weaknesses of an applied interview process Whenever a direct interview takes place, it is critical for Marriott International's HR Department should identify the important characteristics and flaws of both the entire interviewing skills and analyze it regarding future implementation. As a result, the strengths and flaws discussed in the earlier table of interviewing skills were listed below. StrengthsWeakness All issues asked either by committee in panelsduringthediscussionofthe applicantwaspreciseand straightforward,requiringunambiguous responsesfromeithertheapplicantas well. It really is regarded among the most important aspects of both the recruitment process since it clarified the magnitude of just about any erroneous information that ledtotheselectionofthemost appropriate candidate for such transforms information. Other advantage that stood out would be the unrestricted portion of inquiries and Anotherofthesignificantflawsthat emergedinthetotalcourseofthe discussion, that were particularly lengthy, has been the illuminating concept of both the questions that have been presented either by conference in boards from either the rivals. Additionaldisadvantageincludingits conference approach is its duration, since thepropercommentsmademostlyby conference became exceedingly lengthy aswellastiresomeduetotheir fascinating character. This may have an adverseinfluenceonMarriott
replies,whichhelpedinbecoming acceptablefaroutfromeitherthe interviewers' restrictions, so assisting in selecting the right person for the job with Marriott. International's general performance when it comes to attracting personnel to engage over technology. CONCLUSION Conclusions concerning personal competence and practices can indeed be drawn according to the above report, allowing for better organized growth. This person experiences his or her abilities to grow. Additionally covered in the reportis individual and career growth that aids in the efficient progress of the organization. The individual’s personal SWOT analysis has been performed, that leads to increased effectiveness in self improvement. Finally, the screening procedure including competence requirements were completed in a more efficient way. REFERENCES BOOKS AND JOURNALS
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