Professional Identity and Practice in The Ned Hotel

Professional Identity
and Practice

Table of Contents
INTRODUCTION...........................................................................................................................2
TASK 1............................................................................................................................................2
Overview of organisation.......................................................................................................2
Key benefits and importance of on – going professional development in enhancing the career
prospects.................................................................................................................................2
Skills and competences expected by employer in The Ned for specific job role...................4
Assessment of my current abilities, skills, and competencies for a general manger job role in
Ned Hotel................................................................................................................................5
Evaluation of my abilities, skills and competences to meet the expectation of employer for
general manger job role in The Ned hotel..............................................................................6
The range of different learning theories and approaches used for personal and professional
development...........................................................................................................................7
Recommendation of appropriate developmental approach to enhance my own professional
and personal skills for a general manger................................................................................8
TASK 2............................................................................................................................................8
SWOT analysis for the general manager job role..................................................................8
SMART objective strategy.....................................................................................................9
Personal Development Plan (PDP).........................................................................................9
TASK 3..........................................................................................................................................10
Characteristics and role of the general manager...................................................................10
Job description......................................................................................................................11
Curriculum vitae...................................................................................................................12
Job interview script...............................................................................................................12
Strengths and weaknesses of interview process...................................................................13
Critical reflection of job interview process..........................................................................13
CONCLUSION..............................................................................................................................14
References:.....................................................................................................................................15
Books and Journals...............................................................................................................15
1

INTRODUCTION
Professional development is the process of improvement and excellence by performing the
actions that increases the capabilities of an individual. Professional development is gained
through the opportunity to access the education and training within the workplace or by watching
and learning from others while performing their jobs (Osman and Warner, 2020). In hospitality
industry the professional development is continuous process as it assists in building the
employee’s morale and also increases their performance at the organisation. Personal identity is
an another term in a nutshell which is a combination of education, work, skills, knowledge,
ethics, goals behaviour and values that leads an individual towards purposeful and meaningful
work life. Person who is comfortable and aware about its personal identity is highly confident
and enthusiastic in its career development. The present report is the study of “The Ned Hotel”
with a job role of general manager. The report will discuss the importance of on- going
professional development to enhance personal identity and career opportunity. Further the report
will evaluate the skills and competences using the different learning theories. Personal
development plan is developed in work context and transferable skills for the job application.
TASK 1
Overview of organisation
The Ned is the 5 star hotels that operate in the hospitality industry of UK. The company has it’s
headquarter in the city of London and contains members club and the collection of restaurants. In
1924, the hotel was developed and designed by Sir Edwin Ned Lutyens. The structure of
buildings is heritage and includes the restaurants like Cecconi's city of London, Millie's Lounge,
Kaia, cafe Sou, Lutyens Grill and Roof bar. The hotel has 252 rooms and some number of suites.
The company has a wide range of men's and women's grooming service and also has a Ned’s
club. The hotel guests and the members of the club also have an excess to late night, lounge bar,
rooftop pool, hamam and spa.
Key benefits and importance of on – going professional development in enhancing the career
prospects
Professional development is a process of documenting and keeping track of skills, capabilities
and knowledge that individual gain during its work life apart from its initial training (Pekerşen
and Tugay, 2020). The Ned hotel has concept of ongoing professional development in order to
2

keep their employees updated with the current customer trends also to help them develop new
skills for the advancement.
The importance of on - going professional development in Ned hotel are:
 The ongoing professional development helps Ned hotel ensure they are competent with
their competitors in terms of profession.
 It is important because it enables the hotel to get one step ahead and to stay ahead in
order to develop a career and income.
 Ongoing professional development is also important to ensure that there is the
maintenance and enhancement of skills and knowledge that it organisation is required to
deliver in the professional service to their consumers, community and client.
Benefit of on - going professional development to Employee
The professional development keeps the employees up to date with the changing dynamics of
Ned hotel and helps those learning relevant skills for the job role (Lo, 2020).
 The professional development helps the employees to adapt the fast moving world of
hospitality industry.
 It also aims in improving the productivity of an employee at work thereby increasing the
ability to learn and improve.
 The professional development benefits the employee to focus on their career progression
and their by leading to achieve promotions at work and job security.
Benefit of on - going professional development to Employer
 The ongoing professional development helps the employers in ensuring high standards
are maintained within the Ned hotel.
 It also so help the employers to increase the learning culture and promote healthy
working relationship between employees.
 It benefits the employers to boost their employee’s productivity and build talented and
motivated workforce.
The key benefit of ongoing professional development for employers is improving employee’s
retention by making them feel valuable and loyal to the hotel (Shelton and Archambault, 2020).
3