Developing Individuals, Teams and Organisations

Unit 35 - Developing
Individuals, Teams and
Organisations
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INTRODUCTION...........................................................................................................................3
Scenario TASK 1.............................................................................................................................4
LO1..................................................................................................................................................4
P1 Determine appropriate and professional knowledge, skills and behaviours that are required
by HR professionals...............................................................................................................4
P2 Analyse a completed personal skills audit to identify appropriate knowledge, skills and
behaviours and develop a professional development plan for a given job role......................6
P3 Differences between organisational and individual learning, training and development. 8
LO3..................................................................................................................................................9
P5 High performance working to employee engagement......................................................9
L04...................................................................................................................................................9
P6 Different approaches to performance management..........................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11
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INTRODUCTION
A team is defined as a group of individuals those who work together for a common purpose
in order to accomplish specific or common objective. Development is most important element
for an organisation irrespective of its size and scope, as it allows company to ensure long term
sustainability and more competitive advancements with an industry (Hines, Taylor and Walsh,
2020). Employees are most important elements for a company those who possess different skills,
talent, experience and contribute their hard work in organisational objectives. Thus, it is essential
for organisation to develop individuals with the help of training and development on continuous
basis in order to enhance their overall skills, knowledge and align their performance with the
objectives of organisation.
This report is based on Marks and Spencer which is operating its business operations in
retail industrial sector (Szymanski and Ipek, 2020). Being a multinational organisation company
has number of employees, that makes this organisation is essential to invest in the development
of individuals in order to assure competitive positioning in market segment. Present report is
based upon appropriate skills, professional knowledge and behaviour that an HR professional
requires to perform their operations. Along with this personal development plan, personal skill
audit, difference between individual and organisational training and development and need for
continuous development is being included in this report. In addition to this high-performance
working importance and different approaches to performance management is also included in
this present report.
Scenario TASK 1
LO1
P1 Determine appropriate and professional knowledge, skills and behaviours that are required by
HR professionals.
Human Resource Department is an integral segment within an organisation as this
department is having responsibility to provide proper training to employees by managing their
behaviour, skills and knowledge. To fulfil these objectives it is important for HR professional to
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posse’s professional skills, behaviour and knowledge in order to align individual performance
with company objectives. These skills will allow HR professional to maintain strong relationship
with employees and further motivate and encourage them to accomplish organisational
objectives with more effectiveness (Groeger and Schweitzer, 2020). It has been identified that
Marks and Spencer is multinational organisation and conduct their services in different
geographical segments and offer different type of products and services to customers. Thus, it is
essential for company to maintain its leading positioning in retail Industry. For this company is
required to analyse trends that is prevailing in market segment and implement the same in
organisation in order to ensure more competitiveness as compared to other competitors. To fulfil
this objectives company is required to have high talented or skilled employees. In this HR
professional is responsible to hire, recruit and manage performance of employees and provide
different training sessions to them. Along with this continuous development process will also be
undertaken through which employee’s capability can be enhanced. To accomplish this objective
HR professional is required to have proper understanding of various skills, knowledge and
behaviour which is further being underlined below:
Skills which is essential for HR Professionals
Communication skills:
Communication play most important role especially in HR profession. With the help of this HR
can maintain strong and positive relationship with employees. It will also allow them to identify
and understand there issues and communicate the same to top management in order to resolve
the issues in proper time frame (Turner, 2020). This is the most important skill in HR
professional which is essential for Marks and Spencer HR to have, as it allows them effectively
motivate and encourage individuals towards organisational objectives. With the help of this skill
HR can also reduce number of conflicts by understanding perspectives of employees.
Leadership and management skills:
The skill plays most important role for an HR professional as it allows them to properly
lead and manage individuals within an organisation in order to accomplish company vision and
objectives. This skill will allow HR professional within Marks and Spencer to enhance
performance of employees. In addition to this it has been identified that with the help of
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