Introduction of CafePod Coffee

This report covers individual and organizational learning, training needs, learning process and barriers, types of learning and training, and CPD for improving employee efficiency at CafePod Coffee.

INTRODUCTION OF ORGANISATION

TASK 1
INTRODUCTION
Tesco is an British groceries and general retailer which have headquarter in Welwyn
Garden City, Hertfordshtire, England UK. The brand is the third largest retailer in the globe
measured by gross revenues (Wilton, 2016). HR is makes continuous monitoring over its
employees, HR is giving complex task to the employees and analyzing that they what types of
skills they have and what are the practices which could be made for developing the skill of the
employee.
Job Role Personal
qualities
Skills developed
through study
Skills developed at
work
(Professional files)
Skills developed
outside work
(behavior)
1 IT
(technician)
My personal
quality is that i
have very
sharp thinning
and it takes
very less time
for me to
understand
new tasks.
I have developed
many skills through
the study as like i
gain lot of
knowledge about the
new software and
application,
available in the
market how to
operate them.
There are various
skills which i
developed in myself
as i learn time
management skill. I
gain problem solving
skills which helped
me in dealing with
the difficult task at
my job role.
There are various
skills which i have
developed outside
the work is self
motivation and
adaptability skills.
2Finanace
(accounting)
My personal
quality is that i
can take good
decisions for
myself. I don't
need any
advice of
anyone for
taking
The things i learned
from the study is
that i gain
knowledge about
different accounting
principles and
various taxation
policies.
The skills i
developed by
working as
accountant is
problem solving
skills. I learns many
ways of problem
solving and handle's
the problem on my
In organization all
the work is done
on systems but
outside i learned
that how to
manually do
accounting anf
maintenance of
proper records.

decisions. own.
3 Marketing
(Sales)
My personal
strength is that
i have great
communication
skills, through
this skill
myself can
deal with the
customers in
an effective
manner.
By studying i gain
the knowledge about
the different
marketing
techniques .
Different types of
promotional
activities by which
the products and
services can be
promoted.
The skills developed
by working in
Organization
thinking skills and
decision making
skill. I gain
knowledge about
different ways of
doing marketing.
Myself learned
different skills
outside the work i
gain experience
about the new
ways of selling the
products. It assist
in building
confidence in
myself.
PERSONAL SWOT
Strengths
 By biggest strength is that i have good
communication skills which assist me
in dealing with the clients (Rangkuti,
2015).
 My decision making skill is good
which helps me in taking best
decision.
Weaknesses
 My weakness is that i don't have
critical thinking skills. I take some
times to understand new task.
 More emotional
Opportunities
 As being an HR I have great
opportunity to enhance my technical
skills.
 I can learn to use different types of
software programs and use them in
my job role.
Threats
 I don't have sharp critical thinking
skills which I think can become a
threat to me in future.
 Conflicts and clashes in organization
can also be an biggest treat to me.

PROFESSIONAL SWOT-
Strengths
 Good attitude
 Highly dedicated and committed
towards work
 Diversity of experience
 Fast learner
Weaknesses
 Lack of clarity regarding the roles
 Less patience
 Inefficient supervision and direction
 Lack of critical thinking

Opportunities
 Learn new ways of working
 Develop critical thinking skills
 Learning problem solving skills
Threats
 Increased competition for
employees
 less experience
 Decision making skills
Personal development plan
Skills
descriptio
n
Current
skill level
Desired
skill level
Action
plan
Start date End date Priority Completen
ess
Communi
cation
skills
Basic Excellent By taking
classes
from
tutors.
11/12/19 11/06/20 High Yes
Problem
solving
skills
intermedia
te
Expert By
watching
the seniors
12/11/19 12/06/20 Medium Yes

and taking
help from
internet
Technical
skills
Basic Intermedia
te
Will take
the help of
internet
and start
using
different
software's
14/11/19 14/06/20 High No
Decision
making
skills
Basic Excellent Will take
help from
supervisor
s and
subordinat
es
20/11/19 20/06/20 Medium Yes
Leadershi
p skills
Intermedia
te
Good Will take
classes
from
tutors and
take
advice
from my
seniors
25/11/19 30/06/20 Average Yes
SMART goals
Date Short/
medium/
long term
goal
What do i
want to
learn
What do i
have to do
for
learning
Benefit to
the role
and
What
resource
and
support i
How i
measure
my
Target
date for
review

this skill outcome will need success
27/11/19 Marketing
strategy
(Short
term)
I want to
learn
about new
practices
which can
be used
for
effective
marketing
(Kroll and
Dussias,
2017).
I have to
take
advice
from my
seniors
and i will
take the
help of
internet
also
The
benefit of
learning
new
marketing
practices
is that i
can make
better
plans for
doing
marketing
activities.
The
resource i
will need
for
learning
this skill is
the
computer
and
internet.
I will
measure
my
progress
by making
comparing
the current
performan
ce with the
past.
01/01/20
27/11/19 Promotion
al
activities
(Short
term)
I need to
learn
about
various
types of
promotion
al
activities.
I will go
through
various
promotion
al
activities
of
different
organisati
ons.
I will help
in
developin
g the
strategies
for
different
promotion
al
activities.
I need
resources
like
computer,
support
from
various
marketers.
Success
can be
measured
if in an
organisati
on develop
a
successful
promotion
al
campaign.
1/03/20
1/01/2020 Sales
target
(Long
Term)
I want to
learn
about how
to achieve
sales
I need to
work as a
salesmen.
This can
help me in
generating
the sale
for the
I need a
support
form
salesmen
and take
It can be
measured
if I am
able to
achieve
1/01/2022

target. company. guidance
from
them.
sales
targets on
time
2/2/2020 Market
plan
I want to
learn how
to develop
a
marketing
plan
It can be
learned if
by
developin
g a
hypothetic
al
marketing
plan for a
product.
In future I
will be
able to
develop a
marketing
plan.
I need a
support
from
market
planners
and
resources I
need are
the
customer
data.
It can be
measured
if I am
able to
develop a
successful
marketing
plan in the
future.
15/9/2020
3/3/2020 Online
marketing
campaign
(Medium
Term)
I need to
learn
about
online
marketing
I need to
work with
it
departmen
t of
organisati
on which
can help
me in
developin
g this skill.
This skill
can help
me in
achieving
the
knowledge
about
online
marketing
campaigns
.
I need a
support
from
online
marketers.
If I am
able
develop a
proper
online
marketing
campaign
21/12/202
0
Personal
Goals
27/11/201
9
Customer
retention
I need to
grow
knowledge
I can learn
this skills
by
It can help
in
developin
I need to
gather data
from
It can be
measured
if I able to
04/04/202
0

(Short
Term)
about
customer
retention.
studying
the books
on
customer
retention
and
consumer
behaviour
g a
strategies
for
customer
retention.
books and
journals
and online
informatio
n.
developin
g various
strategies
for
customer
retention.
30/11/19 Customer
awareness
(Sort
Term)
I want to
develop a
skill of
customer
awareness.
To
develop
this skill I
will learn
research
about
various
organisati
ons which
has high
customer
retention
rate.
In future
this skill
can help in
generating
high
customer
aware for
the
company I
work for.
I need a
support
form
marketers.
It can be
measured
if I will
be able to
generate
awareness
among the
customer
which will
help in
increasing
the sale.
19/05/202
0
06/04/202
0
Market
analysis
(Long
term)
I need
learn how
to analyse
the market
In order to
learn this
skill I will
try to
work with
various
market
analysts
and gain
It help me
to become
a good
analyst in
the future.
I need a
support
from
various
market
analysts
and online
researches.
This skills
can be
measure if
I am able
to
understand
the proper
market
conditions.
8/01/2022

knowledge
from
them.
15/05/202
0
Increasing
customer
satisfactio
n
(Sort
Terem)
I want to
learn
about
ways for
increasing
customer
satisfactio
n.
In order to
develop
this skill I
need learn
about the
various
strategies
for
increasing
customer
satisfactio
n.
This skill
can help
me in
satisfying
the
customer
by
developin
g a proper
products
and
services
for
customers.
I need to
conduct a
research
for gaining
informatio
n.
It can be
measure if
am able to
develop a
product
which will
help in
increasing
the
customer
satisfactio
n.
20/10/202
0
22/04/202
0
New
product
launch
(Medium)
I want to
learn
about how
and why
new
product is
launched
by the
company.
I need to
learn
about
recent
product
launches
in the
market.
It can help
me
creating
and
developin
g a new
product.
I need to
make
research
about
various
successful
product
launches
in the
market.
Success
can be
measure if
I am able
launch a
new
product in
a market.
6/12/2020
Short and medium term goals will be achieved by using informal learning like attending
different certification programs. As this learning style will help me to gain the basic knowledge

about these skills. Besides various training programs will be attended and during the learn Kolb's
learning cycle will be applied like concrete experience (Daudkhane, 2017). There may arise
some barriers like lack of time.
Long-term goals will be achieved by formal learning like from tutors or internship
programs as these are the main skills which are needed to be developed as a marketers. A
learning cycle which will be applied is active experimentation. Barriers to long term goals can be
lack resources, lack of time, lack of budget.
TASK 2
Introduction to CafePod Coffee
Cafe pod Coffee is a south London based Coffee company with a target to provide exciting
coffee drinking experience to coffee lovers. The roasting and originality of this coffee is unique
in its own way.
Company focuses on Continuous professional development through proper training programmes
and interactive sessions with their employees. It conducts the formal CPD programme for its
employees with the help of offline and online programmes, professional lectures, Workshops and
events. These lectures and training are taken by highly skilled and professional trainers.
The below report will cover about the individual and organizational learning. Training needs,
learning process and its barriers in learning, Types of learning and training ,Formal and informal
learning and overall training for CPD for the improving the efficiency level of its employees.
2.2 Analysis of CPD
The difference in organizational learning and individual learning is that organization learns only
when individual learns.
Training and development is different on the grounds that training is usually conducted for new
employees and for new processes while development takes place for already enrolled employees.
Thus, in training new employees came to know skills to do the work and development uses new
techniques top do work for better results.
Analysing CPD for short term, long term and medium term goals.
The Goals can be achieved by proper training programmes and continuous development
programmes for the employees (Lin and Sanders, 2017). There has to be proper and skilled
professional trainer.

Formal training is structured training while informal is direct training. Always formal training
like online certification and test has to be adopted for better results.
2.3 High performance working organization
It is a general approach to manage company and main aim of this organization is to
encourage effective employees participation and dedication to give higher level performance at
workplace (Lin and Sanders, 2017). It is beneficial to employer as it increases the productivity of
the employees in an organisation. Also, it can benefit to employees by increasing their skills and
knowledge at work. Besides it can increase the employee engagement at work place for example
if the employee Cafepod Coffee are performing well in the organisation, it generate their interest
in the job and will also result in less failure. This can also help in gaining the competitive
advantage in the market.
2.4 Approaches of High Performing Workforce
Collaborative Working- It means a system of working where two or more than two teams
or organisation work together to achieve common goals. This can be in form of informal
alliances to formal workplace set up (Pirie and et.al., 2016). For instance finance team and
marketing team working collaboratively (jointly) to make budget for upcoming year.
This type of working saves energy, time and efforts.
When objectives of two team or organisation are conflicting or different from each other,
collaborative working can not work.
This type of working often limit individual growth as main focus remains on team performance.
Effective Communication- communication without any barrier whether technical,
personal or situational, where receiver of the message is able to understand exactly what sender
of the message want to convey (Baker, 2017). For instance, flat organisational structure is very
helpful for effective communication because unnecessary barrier in form of structure doe not
exist in this type of organisation.
When communication is effective mistakes and problems in performance occurred due to
misunderstanding will not exist.
Only when two parties are concerned with communication then only chances of its being
successful are high but when more than two parties are involved then different understanding of
different party will affect effectiveness of communication.

Effective communication also include transparency that require to share too much information
with other party that can have potential downfall of losing control or being misused.
Support of HR in HPW- HR of Cafepod Coffee should look after that work related
requirements of workforce is completed and unnecessary troubles does not affect performance of
people in the organisation. HR should ensure climate and environment of workplace is adequate
that this does not disturb their performance. HR should ensure following of rules and regulation
regarding health and safety of workforce and should organise events that keep workforce
motivated.
CONCLUSION
This report discuss about employees of organisation and how they can improve their
skills and abilities related to their work and how HR and management can help them to perform
their work and improve their performance. For this they are required to set SMART goals for
employees and provide them timely feedback through doing their SWOT analysis this will help
them to know their strength and weakness and also gives then idea where should they improve
and after this report also discuss about high performing workforce and how they can continue
professional development and role of organisation in developing profession of its employees.
RECOMMENDATION
Cafepod Coffee company should encourage their workforce to work collaboratively.
Instead of its few limitation effective communication is the key for successful
organisation so organisation should always maintain effectiveness of communication in their
organisation.
HR is a key contributor in an organisation of high performing workforce so HR should
play their role effectively to maintain that performance level and even improve that performance.

REFERENCES
Books and Journals:
Armstrong, M. B. and Landers, R. N., 2018. Gamification of employee training and development.
International Journal of Training and Development. 22(2), pp.162-169.
Baker, T., 2017. Management Myth# 7—A Technically Superior Workforce is a Pathway to a
High-Performing Business. In Performance Management for Agile Organizations. (pp.
159-173). Palgrave Macmillan, Cham.
Daudkhane, Y., 2017. Why SMART Goals are not ‘Smart’enough. Imperial Journal of
Interdisciplinary Research.
Kroll, J. F. and Dussias, P. E., 2017. The benefits of multilingualism to the personal and
professional development of residents of the US. Foreign language annals. 50(2),
pp.248-259.
Lin, C. H. and Sanders, K., 2017. HRM and innovation: a multi‐level organisational learning
perspective. Human Resource Management Journal. 27(2). pp.300-317.
Pirie, J and et.al., 2016. Simulation curriculum development, competency-based education, and
continuing professional development. In Comprehensive healthcare simulation:
Pediatrics. (pp. 181-193). Springer, Cham.
Rangkuti, F., 2015. Personal SWOT analysis. Gramedia Pustaka Utama.
Wilton, N., 2016. An introduction to human resource management. Sage.
2.4