Roles and Characteristics of a Leader and Manager in Operations Management

UNIT 4 – MANAGEMENT
AND OPERATIONS

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
P1 Roles and characteristics of a leader and manager.................................................................3
P2 The role of a leader and function of manager apply in different situational context.............5
P3 Different theories and models of approach............................................................................6
P4 Approaches to operations management..................................................................................7
P5 Importance of operations management in achieving objectives of business..........................9
P6 Impact of business environment factors...............................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Management of operations is the process of business practices in creating the efficiency
within the organisation. Further it includes the conversion of labour and raw materials into
products and services in order to increase the profit of the organisation. Uber is the company
which provide cab facility, offer vehicles on rent, give food delivery services like uber eats,
courier services, transportation and have partnership with lime company also give on rent electric
bicycle. This study will discuss different characteristics of a leader and manager and examine
how the role of a leader and the function of a manager apply in situational contexts. Applying
theories and models. Further explaining the key approaches to operations management and role
of manager and leader play in that. This study will also explain the importance of operations
management in reaching towards business objectives. Assessing the factors within business
environment that impact on operations management and decision making by managers and
leaders.
MAIN BODY
P1 Roles and characteristics of a leader and manager
Roles of leader:
Leader is a person who leads a team so that particular task can be achieved. Some of the
roles are:
Ability to delegate: one of the responsibilities of the leader is to delegate effectively. Delegate do
not mean that leader should free from all the responsibility but they should access the teamwork,
providing autonomy and helping in decision making. Uber believe that leaders should have trust
over team then only effective delegation will happen (Thompson and Valentinov, 2017).
Communication: good leadership is dependent on effective communication. Leader should
communicate to their team members regarding their role in the task and how to effectively finish
the task and also providing guidance if needed. Quality communication will help the organisation
in reaching towards the business goals or objectives.

Self-awareness: it is important aspect of leadership. Leaders should self-aware about themselves
so that they can work more effectively and efficiently. They should know that what their team
members think about him and where he can improve.
Gratitude:
Leader should always be thankful to the help they get from members. Gratitude help to come out
from depression, increase self-esteem, decrease anxiety. Practicing thank you at the work place
lead to effective leader.
Influence: influence should be done transparently. It needs intelligence and building trust. It
includes convincing people by logical and cooperative approach. Inspiring leader is the effective
leader.
Roles of manager:
Manager is the person who is responsible for the controlling and decision making of the
organisation.
Setting goals: manager is responsible in making the long term as well as short term goal for the
company’s long term survival. Goals are very important to be set because it tells that where
company want to reach in the future.
Liaising: manager handle group of employees in the organisation and they also communicate
with their top level seniors and tell the important information related to the company.
Motivate: motivation is the important role of a manger. Manager motivate their employees by
appreciating them and giving rewards for their performance which help in increasing the
productivity of the employees and they efficiently work to achieve the objective of the
organisation.
Staffing: managers also help in the staffing process. Final interview is often taken by the
managers to check the knowledge and skills of the candidate and also to check the chances of
how long he or she will retain in the company (Otley, 2016).