Approaches to Operations Management and the Role of Leaders and Managers

Management and
Operations

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Define and compare the different roles and characteristics of a leader and a manager....3
TASK 2............................................................................................................................................5
P2 Examine examples of how the role of a leader and the function of a manager apply in
different situational contexts..................................................................................................5
P3 Apply different theories and models of approach, including situational leadership, systems
leadership and contingency....................................................................................................7
TASK 3............................................................................................................................................8
P4 Explain the key approaches to operations management and the role that leaders and
managers play.........................................................................................................................8
P5 Explain the importance and value of operations management in achieving business
objectives..............................................................................................................................10
TASK 4..........................................................................................................................................11
P6 Assess the factors within the business environment that impact upon operational
management and decision making by leaders and managers...............................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Management is a process of smooth functioning of the organisation with the help of
implementing and implicating number of practices and performing different functions suitable
and necessary for the organisation. The operations of the company are those fundamental
processes which leads the company towards success by completing their assigned duties and
roles (Adebanjo, and et. al., 2016). The report is developed on Uber Technologies Inc. which is
known as Uber and offers services like vehicle for hire, food delivery, package deliveries and
many other. Uber was founded in 2009 and headquartered in San Francisco and California,
United States. The project will be covering different management and operations concepts
holding evaluation and critical discussion on strategies and theories adopted by managers and
leaders for smooth functioning of business and their teams. The management functions and
leaders role in different practices are examined and lastly factors are assessed who influence
business decision making and impact upon the operational management of Uber.
TASK 1
P1 Define and compare the different roles and characteristics of a leader and a manager.
Operations and Management are two connected processes as the actions and initiatives
taken by the management of the organisations and different managers or leaders of teams are for
smooth functioning of the operations and completing their tasks in time and contribute to the
major objective of the organisation. Uber of is an American organisation which has its presence
in international potential markets (Ahmad and Hossain, 2019). The company has number of
departments and holding the responsibilities on manager and leaders.
MANAGEMENT:
Management is a process which is concern with harnessing physical, financial, human
and all the other resources of the company in the most efficient and effective manner to attain
organisational goals. The management of the company involves number of fundamental
principles like Planning, Organising, Directing and Controlling. In recent years another principle
added to the list is Monitoring.
MANAGERS:
A manager is an individual who is responsible for effective control and administration of
the organisation and its functions present on separate structures and levels of company. A

manager is responsible for certain results which are required to be attained by their teams and the
group of staff member for whom they are accountable (Blanding, 2020).
LEADERSHIP:
A leadership is a phenomena or an act which is focused on leading people and teams in a
manner which keeps people motivated and encourage them to work with their maximum
potentials and abilities. Leadership practice is an approach which is adopted by leaders by which
they create a inspiring vision and guide people in the right path.
LEADERS:
A leader is an individual who manages the team, lead them the right direction, make
appropriate commands and focus on making people work with their utmost potentials willingly
and for supporting the teams objectives and ultimately organisational objectives.
DIFFERENCE BETWEEN THE ROLE OF A MANAGERS AND LEADERS:
BASIS ROLE OF MANAGES ROLE OF LEADERS
Setting mission and
objectives of the company/
Setting team goals
A key role of a manager is to
establish overall organisational
mission and objectives by
engaging with top
management of Uber.
On the contrary the role of
leader is to engage with their
team and set team objectives
for accomplishing given tasks
and adding value to overall
goals of Uber.
Training employees/ Guiding
employees
The management role is of
keeping staff and engaged
employees updated with the
knowledge and skill sets
according to the changes
taking place in the industry in
which Uber is dealing.
On the other hand, the role of
leader at the same time is to
guide staff to work
innovatively and to bring
changes in the work practices
by increasing their
performance and creativity
standards.
DIFFERENCE BETWEEN THE CHARACTERISTICS OF MANAGERS AND
LEADERS: