Roles of Managers and Leaders in Pret A Manger

MANAGEMENT AND
OPERATIONS
Table of Contents

INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Characteristic and Roles of Managers and Leaders..........................................................3
M1 Evaluation of role or managers and functions of managers by effective applications of
theories and concepts..............................................................................................................5
TASK 2............................................................................................................................................5
P2 Implementation of Role and Functions of Leaders and Managers....................................5
P3 Application of leadership theories in Pret A Manger........................................................6
M2 Analysis of strengths and weaknesses of different approaches for leadership................7
TASK 3............................................................................................................................................9
P4 Key Approaches of Operation Management ....................................................................9
P5 Advantages of Operation Management...........................................................................11
M3 Improvements in operations management for increasing efficiency of business and
successful achievement of aims and objectives of company................................................13
TASK 4..........................................................................................................................................13
P6 PESTLE analysis of Pret A Manger................................................................................13
M4 Evaluation of impacts of PESTLE factors, ethical and unethical practices of Pert A
Manger .................................................................................................................................15
CONCLUSION..............................................................................................................................15
REFERENCES .............................................................................................................................16

INTRODUCTION
Management is process of managing affairs of an organisation irrespective of their size,
nature, type or structure (Operations Management Theory, 2019). It is guide for workforce of
company to coordinate their actions according to predetermined attainable goals (Heizer, Render
and Munson, 2017). Operations are ways through which inner mechanisms of business is
maintained for smooth functioning of company. Operations are present on every strategic level
or ground. Operation management is establishment created to increase and bring highest level of
efficiency in company. It concentrate on converting raw material into goods as fast as possible to
earn more and more profits.
Pret A Manger was founded in 1980's in London, now it has 130 shops around UK and
other places in world. Pret A Manger is a food company one of best of its kind, it believes in
providing fresh and best quality food to its customers without using any chemicals or
preservatives. This report cover characteristic, roles of managers and leaders, application of
different leadership\management styles, key approaches of operation management its importance
and brief evaluation on how managers and leaders increases efficiency in operations of business.
TASK 1
P1 Characteristic and Roles of Managers and Leaders
Managers and leaders plays vital role in managing and smooth running of operations of
Pret A Manger. Both are different from each other having unique roles:
Managers- Individuals who are responsible for certain tasks in organisation or who manages the
company. Every manager has some staff reporting to them as they allot work to employees
according to their skills in order to accomplish goals of organisation (Reid and Sanders, 2015).
They can be managing different department or whole business depending upon company's
structure and size.
Characteristic:
Good communication skills- Manager have good communication skill, they listen to
employees working under them and communication needed information for effective operations.
Problem Solving ability- Every manager has this ability to identify problems faced by
employees, accordingly bring out some temporary or permanent solutions to those problems.
Roles:

Resource allocator- All managers are responsible for allocating resources to staff or
employees working under them for effective functioning of business.
Negotiator- Manager also plays a role of negotiator for representing its company in
different market situation or for employees working under them in organisation (Gibson and
Parkman, 2018).
Leader:
A person who hold a dominant or superior position in business is leader. They have high
levels of controls in their hands to and influences staff in direction of goals or organisation.
Characteristic:
Honesty- Leader are honest towards work and follow some core values to be successful
and to be called a great leader.
Inspire Others- Leader has followers and that's only possible when a leader is inspiring
others by there actions and principles followed for work.
Roles:
Coach- Most important role leaders perform is coaching others so that they perform
given jobs with full potential to obtain organisational objectives.
Strategist- This is not just a role of higher level leader, all leaders on every level should
think strategically to keep bigger picture in their mind for benefiting company's operations
(Slack and Brandon-Jones, 2018).
Comparison between Manager and Leader:
Basis Managers Leaders
Definition One basic difference between
Managers and leaders is, Managers
have staff who works for them.
On the other hand, Leaders have
people who follow them.
Duties Managers create business goals to be
fulfilled.
Leaders see bigger picture and create
vision of organisation.
Risk Managers are one's who control risk
existing or approaching organisation.
In other words, they are risk avoiders.
Whereas, Leaders always try new
things and ready to take risks.
Leaders are risk seekers.
Objective Managers direct employees by Leaders know capabilities of there