Management and Operation

UNIT 4 - MANAGEMENT AND
OPERATION

The presentation will include the Following:
• Management concept and meaning
– Defining and comparing the different role and characteristics of
leader and manager
– Discussing the significant approaches to operations management
and role of leader and manager
– Explaining the significance and value of operation management
in achieving Marks and Spencer business objectives
– Assessing the factors within the business environment that
impact upon operational management and decision making by
leaders and managers

Management meaning and concept
Management refers to the process of dealing with and controlling various
activities in an organisation. Management includes various functions
such as planning, organising, directing and controlling various
resources and actions in order to achieve goals and objectives for
organisations. Operation management is the field of administration
which includes designing and controlling the process of production
and redesigning business procedure for producing goods and services.
Management is the act of getting done through others. It includes
various activities such as planning, organising , directing and
controlling.

Approaches to operational management
The various approaches of operational management are-
Six sigma approach-This concept has focus on improving quality of
product and services. The word six reference's defines the
controlling limit which are arranged in six sigma deviations from the
method of normal distribution mean. This theory consists of
financial target such as generating profit or minimising costs. The
six sigma approach includes various tools such as graphs , charts,
ratios and other calculation methods.
Business process redesign approach-This theory aims at examining and
designing workflow and business procedures within a Marks &
Spencer organisation. The purpose of this approach is to assist
Marks and Spencer firm in restructuring their business by creating
various business operation.