This document discusses the roles and characteristics of leaders and managers in operations management, including their responsibilities and skills. It explores different leadership theories and key approaches to operations management, such as just-in-time, six sigma, and total quality management. The importance and value of operations management in meeting customer demands, reducing wastage, raising employee motivation, and increasing sales are also highlighted. The document concludes by discussing key factors influencing the business, including organizational culture, ethics, and corporate social responsibilities.