Roles and Characteristics of Leaders and Managers in Operations Management

MANAGEMENT AND
OPERATIONS
Table of Contents

INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................4
P1 Define various roles and characteristics of leader and manger..............................................4
TASK 2............................................................................................................................................5
P2 Role of Leader and Function of manager in different situations...........................................5
P3 Different theories and models of leadership..........................................................................6
TASK 3............................................................................................................................................8
P4 Main approaches of Operational Management.....................................................................8
P5 Importance and value of Operations Management................................................................9
TASK 4............................................................................................................................................9
P6 Assessment of factors within Business environment.............................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Operations management encompasses process or system which contains various
functions like planning, organising, directing, coordinating efforts of employees and teams in
case of production or manufacturing of goods (Operations Management, 2020). This concept is
highly concern with effective conversion of raw materials into finished products and also
emphasize on delivery in an efficient manner. This area of management helps in modifying day-
to-day operational activities for continuous improvements in order to attain strategic goals.
Nestle corporation is one of largest food manufacturing organisation and has its headquarters in
Vaud, Switzerland. Company is a global marketer of eatable and drink items as it produce
comprehensive range of food portfolio. Nestle's products involve baby food items, medical food,
confectionery, beverages, dairy products, breakfasts cereals so on. It serves its products across
worldwide and it has approx 400+ factories in 189 countries. This report depicts brief detail
regarding role and functions of leader as well as manager. Along with this, it exhibits how leader
and managers handle its workforce in different business situations. Lastly, it justify various
approaches associated with operation management carried out by organisation with purpose of
minimum wastage and maximum profits.
TASK 1
P1 Define various roles and characteristics of leader and manger.
Leader is an individual who act as in-charge or head in order to encourage, motivate,
direct unified attempts of subordinates or teams towards attainment of common organisational
goals. Leader is that person in team who implement combination of interpersonal and leadership
skills so that other members follow their directions (Gibson, and Parkman, 2018).
Role of leader in Nestle
 Setting clear vision: main role of Nestle leader is to establish effective future vision so
that each employee has clear understanding of where organisation is heading itself. This
enable management to make employees understand future position of company.
 Motivating employees: another important role of Nestle leader is prompt and motivate
its workforce so that they put their fine contribution in achievement of mission objective.
In order to motivate employees, leader require to identify needs and desires of

subordinates so that they can fulfil same on time. Also, they can provide timely appraisal
for their job performance.
Characteristics of Nestle leader
 Delegation: Nestle leader required to have ability to effectively delegate or distribute
responsibilities, roles, powers to subordinates according to their positions or skills. This
keep healthy environment at workplace free from conflicts and disputes.
 Decisiveness: Nestle leader must have a capability to take correct decisions for
accomplishment of different tasks quickly and effectively. Leader required to exhibits
proper consistency with decisions without fluctuations.
Manager is an individual who is accountable for planning, organising, controlling as well
as managing entire functions of organisation and staff of employees with sole purpose of
accomplishing visionary and missionary objectives (Reid, and Sanders, 2015).
Role of Nestle Manager
 Planning: Nestle manager prime role is to build master plan or blue print which include
various strategies, policies, guidelines, roles and responsibilities of employees so on. This
enables employees to perform each task and activities systematically.
 Organising: After planning, another role of Nestle manager is to arrange and manage
proper inventory of raw materials, equipments and tools for production process. In
addition to this, manager can conduct learning programs for employees so that it can
enhance their skills and abilities to perform difficult tasks.
Characteristics of Nestle Manager
 Time Management: Nestle manager required to have an effective ability to manage time
efficiently in terms of each task or work must be finished on given time or deadline. They
required to ensure that there is no delay in fulfilment of assignments.
 Communication Skills: Nestle manager must cultivate effective interaction as well as
interpersonal skill in order to effectively communicate regarding policies, upcoming
projects, strategies so that employees have clear understanding regarding tasks and
activities (Heizer, 2016).
Basis Leader Manager
Focal Point Leader focuses on encouraging its
team or subordinates so that they
Manager emphasis on how will
ultimate objectives can be fulfil. It