Importance of Operational Management in Achieving Business Objectives
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This article discusses the role and characteristics of leaders and managers in an organization, as well as the importance of operational management in achieving business objectives. It also explores different approaches of operational management and the role of leaders and managers in those approaches.
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Unit 4 - Management and Operations
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Table of Contents INTRODUCTION...........................................................................................................................3 LO1..................................................................................................................................................3 P1- compression of role and characteristics of leaders and managers.........................................3 LO2..................................................................................................................................................5 P2- Role and function of leaders and managers in various situation within business.................5 P3- apply theories and models of the leadership........................................................................6 LO3..................................................................................................................................................7 P4 Key approaches of the operational management and leaders and managers role in those approaches....................................................................................................................................7 P5- Explain the Importance and the value of operational management in achieving business objectives.....................................................................................................................................8 LO4................................................................................................................................................10 P6- Business environment factors that affect Operational Management and decision making of the company...............................................................................................................................10 CONCLUSION..............................................................................................................................11 REFERENCESS............................................................................................................................12
INTRODUCTION Operational management is the administration of the company practices that helps to develop the high level of the efficiency for the organization. It refers to converting the material and lobar into the goods and services as efficiently as possible to company can increase their profitability, and they can success within their business. This report will cover case study of Unilever Plc which is an British multinational company and having huge reputation in all over the world. They sell varieties of the products that coves Food, Soft and energy drinks, beauty products and many more other. And they own more than 400 brands with the turnover of 50 billion euros. This report will define functions and role of leaders and managers and it will apply the role and function of leader and managers within behaviour organizational situation. This report will demonstrate approaches of the operation management. In the end of this report will Demonstratetherelationshipbetweenleadershipandmanagementinthecontemporary environment. LO1 P1- compression of role and characteristics of leaders and managers Leaderandmanagersaremostimportantpartoftheorganization,andtheyare responsible to proper successfully outcomes for the Unilever Plc. But other leader and managers of the company have different characteristics and roles. Here are roles and characteristics of both leaders and manager. Role of the leaderRole of manager Leader employees LeaderoftheUnileverPlcare responsible to lead the employee toward the gaolsandobjective(Burns.,2018).A effectuallyleaderstakeeachandevery member of the team with them and create daily objectives so they can achieve their gaols and objectives within the daily activities. Motivate other Guide employees MangersoftheUnileverPlcis responsible to guide employees and listen to their problems, if they are facing any. They provideproperguidancesoemployeescan overcome from the problems and perform their task effectively and helpsUnilever Plc to achieve success with their business. Decision making
Leaders role is to motivate other by using their skills and experiences, a effective leader always an inspiration for their team, and theymotivatethembycommunicatingand making them members their straights. Create vision Leaders of the company create vision for the company so employee’s can understand what they need to achieve and leaders provide guidance, so they can achieve. ManagersTakedecisionsforthe companyandhelpscompanytoovercome from the risk within their operation. This is how a managers give their contribution to the UnileverPlc.Theyusetheirmanagement strategies to provide competitive advantages to thecompany,sotheycanachievesuccess within the company where they are operating their business. Characteristics of leaderCharacteristics of manager Communicate with the employees Leaderscharacteristicinclude communication,theyareexportinthe communication, and they provide information totheotherbyusingtheircommunication skills and also motivate their employees. Influence others Leaders have the ability to influence other to work effectively and this characteristic they use to influence employees to achieve their goals and objectives of theUnilever Plc and helps them to achieve success. Management skills Mangersofthecompanyhave knowledgeandexperienceofthemarket because they work within the industry from a longtimesandthoroughthattheyuse managementskillstomanagewhole organizationandhelpstoachievesuccess (Cachon, Girotra and Netessine., 2020). Build culture and trust Managers have characteristic to build a goodculturewithintheorganizationwhere employeescanworkeffectivelyandhelps company to gain competitive advantages and this is how they also build trust among the employees who are working.
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Characteristics of manager LO2 P2- Role and function of leaders and managers in various situation within business Leaders and manager of theUnilever Plc plays various functions and role for the company and lead the employees to achieve goals and objectives. Organization can face different different situation at their workplace and companies top superiors are responsible to control those situations with the helps of their skills and knowledge. Here are some examples of the situation and role of the leaders an manager in those situations. Conflict situation In a situations like conflict within theUnilever Plc can have negative impact on the companies performance (Calais., and et.al., 2017). In this situation leaders role and function is to communicate with the employees and identify the reason behind the conflicts and leaders role is to solve the conflicts by compromising both the parties. Both together solve the problem because it affect the company and other employees who are working. Task failure Task can be fails best its not possible that employees will always get the success in their task sometimes it can be failed as well. As a company superior leaders motivate them to realize their mistake a more on for the next task and give their best in the other task. Leader play function as the motivator while managers identify the reason behind the task failure and communicate with the employee about the reason and give them a feedback, so they will not repeat the same mistake they have done, and they can give their best to perform task and achieve success for the Unilever Plc. Sales decline Duringthesalesdeclineleadersbringsomechangesinthestrategiesforthe improvement, and they take decision and make the strategies that can be helpful for the company to improve their sales. They communicate with their marketing team about the problems and what promotions strategies they can use to promote and improve the product quality thorough collecting the information from the market with the help of marketing team. On the other side
managers are responsible to give report a about the sales declining with the reason, and they also provide Training and development to the employees, so they can improve their performance and make their employees more better so they can provide better services rt customers and convince customers to buy the product an services. Change Management Change within theUnilever Plc is important and leaders play most important role ion the change. During the change employees can be demotivated, if they are not aware of the changes, and they can have fear of loosing their jobs. In this situation leaders have to communicate with the employees and give them assurance that they will remain the part of the company and what change is important for the company (Choi, Wallace and Wang., 2018). On the other side managers are responsible to implement the change, and they also provide training and development to the employees, so they can develop new task skills, so they can perform new tasks effectively. P3- apply theories and models of the leadership There are various theories and model of the leaders and management that can be used by the leaders and mangers of the company and some of them and situational lectureship, system leadership and contingency. Leader of theUnilever Plc can use those theories and models to lead their team members effectively, and they can help company to achieve success within the business, and they can take competitive advantages within the market here they are operating their business. Situational leadership style Situational leadership style is one of the most effective that can be useful for the leaders in each and every situation (Clemm, Zhani and Boutaba., 2020). It consists of various leaderships according to the situations within the organization. Leaders adopt the Leadership that can be suitable in the situation at the workplace of Unilever Plc. Situational leadership is defiled to develop for the leaders because they should have knowledge of the other leadership, so they can changetheirleadershipandleadersalsohavetodevelopskillslikedecision-making, communication and all the other will helps them to adopt situation leadership style effectively. System leadership Systems leadership is a set of skills and capacities that any individual or organization can usetocatalyse,enableandsupporttheprocessofsystems-levelchange.Itcombines
collaborative leadership, coalition-building and systems insight to mobilize innovation and action across a large, decentralized network. In this leadership two leaders operate the workplace in very different spheres, but they also use some similarities in the Tactics: they combine the deep understanding of the issues within the system they wanted to address. Leaders of the Unilever Plc can also adopt this lectureship style to maintaining their company system, and they can helpUnilever Plc to achieve goals ad objective to be successful within the market where they are operating their business. Contingency Theory The Contingency Theory puts a idea of the effective leadership hinges not only the types of leadership but its is also helpful to control the situation at the workplace of the company. To be successful within the business, it is necessary for theUnilever Plc leaders to have strong relationship with their team members (Dekker., and et.al., 2018). Leader of the company should also present with their team during the task and take the participation in the task clearly and with the goals and procedures outlines. They need to process their ability to hand out the rewards to the performer and punishment for the poor performance. By using the Contingency Theory leaders of the Unilever Plc can develop the skill and create trust amount the employees who are working within their team. It will not affect the company but it will also enable the flow of the communication and Unilever Plc will bale to take competitive advantages. LO3 P4 Key approaches of the operational management and leaders and managers role in those approaches. Their are various approaches of the operational management that can be used by the Unilever Plc to improve their operation and impose their performance within the market. Here are key approaches of the Operational management that are mostly used and can also be used by the Unilever Plc to improve their productivity and profitability (Gölzer and Fritzsche., 2017). Lean manufacturing leanmanufacturingistheoperationalmanagementapproachesthatusebythe organization to make their product more affective and reduce the cost for the customers without compromising the product. The method of lean manufacturing identify the waste things from the products and eliminate them so the product prices can be reduced without affecting the quality of
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the product.Unilever Plc can use the lean manufacturing technique to Improvetheir product quality, and they will able p to provide their product in lower prices and satisfy their needs. Role of leaders and mangers Leaderand managers plays most important role in the lean manufacturing. Leaders motivate the employees and coordinate the team members to identify the defaults within the productsandremovethemonitoringanyissues,andensuringproductiontargets,Key Performance Indicators (KPIs), and quality standards are met in order to meet the requirements of the customer. On the other side manager are responsible to provide clear guidance to the employees that how the lean manufacturing will work, and they will monitor and control process with the leaders, so they can produce best possible result. Six Sigma Six Sigma is the method that helps to provide tools for the improvement to theUnilever Plc andincrease their productivity as well (Guo, Li Zhong and Huang., 2020). The method increases the company in performance and decrease the process variations helps lead to defect reduction and improvement in the companies profits, boost the employees confidence and provide bets possible quality within the product sell by theUnilever Plc. It will help the Unilever Plc to remove their errors from the outputs and make the product and services of the company with more quality and company will able to again loyalty of the customer. Role of leaders and managers leaders and managers are the superiors of theUnilever Plc, and they take the decision about the implement the new process and approaches so the leaders in the Six sigma helps to lead the employees and motivate them to put their overall efforts to element the errors from the manufacturing process. Leaders also play the finance offer in the Six Sigma approaches, so they control the funding and mangers the funds in whole process. On the other side Manger's role ion the Six Sigma is to managers is responsible to record the team activity by suing the measurable tools like Key performance indicator, and they also provide training for the Six Sigma to the employees.
P5- Explain the Importance and the value of operational management in achieving business objectives Operational Management is most important part of the company because it directly concerns with the plaining, supervising the product manufacturing and the provision of the services (Nallamothu., and et.al., 2020). He effective operational Management also helps to the employees of theUnilever Plc to create trust and engage them with each other and employees engagement is necessary for the companies to be successful within their industry. It helps to define the roles and responsibilities of of the employees within the company and no matter what obstaclesUnilever Plc faces a strategic operations management plan made by the companies leaders and managers in place helps to ensure that the companies employees workflow and their productivity remain unaffected. There are some benefits of the operational management here- Benefits of Op rational Management Product quality Operational Management can help Unilever Plc to improve their product and services. Operational manger can implement the key approaches of the operational management like learn manufacturing and Six sigma and some other approaches (Pinedo, and Xu., 2017). It will help the Unilever Plc to provide the best possible quality in their product and it will also reduce the prices of the product by removing the waste from the product and services of the Unilever Plc. Customers satisfaction Unilever Plc can satisfy their customers need if their product and services are improved and the customers review can make or the break and if the negative word spreads within the market then it could be challenging for the Unilever Plc to retail the clients. So the operational mangers ensure that company provide the best possible quality in their product so the customers can be stultified by using the product made by the Unilever Plc and company can take competitive advantages within the market where they are operating their business. Review increase Operational Management can also help the Unilever Plc to increase their revenue within the business. A company will have the good reputation if their products and services will be good and their customers are satisfy with their products and services. This can lead the Unilever Plc to increase their review from the new customhouses base. The revenue growth and the
innovative product or increase in the resources an technology which h is an part of the operational management. LO4 P6- Business environment factors that affect Operational Management and decision making of the company. There are some factors within the business environment that has huge impact on the Unilever Plc and it directly has impact on the operational Management of the company and their decision-making. Herearebusiness environment factors- Culture Culture factored effect the decision-making and companies operational management because employees who are working within the Unilever Plc are from the different background, culture and speak different language and together they make Diverse workplace (Rutherford., 2021). Companies superiors have to take create strategies and take decisions accordingly and employees from the different culture also come up with the new idea that directly affect companies operational practices and company can take competitive advantages within the market where they are operating their business. Ethics Ethics are most important part of the company and business environmental factors that affect the companies operation and decision-making. It is necessary for the Unilever Plc to work ethically within their business to create goodwill within the market so leaders and mangers of the company take decisions related to the ethical practices. Operational management also get effect the ethics because having ethics within the business create trust among the employees, and they give their best and improve the companies productivity and make company take competitive advantages within the market where they are operating their business. CRS Corporative social responsibility plays important role for theUnilever Plc because companies most of the goodwill generate from the CSR activities. this kind of activities can include charity, donation etc. leader and manger of the company should take decision related to their CSR activities, so they can create good image in the customers mind, and they can also link their sales with the CRS activities so each and every purchase done by customers ill be come understand the CRS and some part of the products will go for the charity work (Schnepp, Vidal
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and Hawley., 2017). It will help to caret good image in the customer ofUnilever Plc and motivate them to buy product and services from the Unilever Plc. CSR also affect the companies operational management because, it also makes employees motivate and make them give their best. IT create message in the employees m in that company is doing good work, and they should support company in their good work. CONCLUSION As per the report has been coved case study of Unilever Plc on the basis their Operational Management practices. This report has been compare the roles and characteristics of the leaders and managers and examined the role and function of both leaders and managers in the different different situations like conflicts, sales decline etc. It has been apply the leadership theories like situational leadership, systems and contingent so leaders of theUnilever Plc can use it and leaders can improve the performance of the employees and overcomes from the various situation at their workplace. This report also has been covered key approaches of the Operational Management like lean manufacturing and six sigma for the improvement in product and service of theUnilever Plc. In the end of this report has been identify the factors within the business environment that affect the Operational Management and decision making of the Unilever Plc.
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