Unit 4 Management and Operations

Unit 4 Management and
Operations
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Table of Contents
INTRODUCTION...........................................................................................................................3
SECOTION- 1.................................................................................................................................3
1 Introduction to chosen company and its management structure.........................................3
2 Definition of a leader and manager, differences in manager functions & leader roles with
reference to varied situations within selected organization....................................................5
3 Several models and theories of approach in leadership.......................................................6
4 Critical evaluation of different contemporary theories on leadership and management.....7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9
SECTION- 2..................................................................................................................................10
1 Introduction to key operation functions of company........................................................10
2 Key operational management approaches leaders and manager can use..........................11
3. Evaluating the role of leaders and managers with the help of different operation
management approaches.......................................................................................................12
4. Factors affecting business environment...........................................................................13
5. Improving the efficiency of the operation management for effectively meeting organization
objectives..............................................................................................................................14
6. Critically evaluating Application of OM..........................................................................15
CONCLUSION..............................................................................................................................16
REFERENCES..............................................................................................................................17
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INTRODUCTION
Management is defining as set of principles relating to functions of planning, directing,
managing and controlling operations of a company and application of these norms in harnessing
financial, physical and informational and human resources effectively. The current assignment
will base on Kensington supermarket, which falls under list of small to medium size
supermarkets in London, UK (Regan-Lefebvre, 2019). It will distinguish into two different
sections. In section one; this study will describe company overview, its management structure
and definition of a manager & a leader. It will explain differences in functions of managers and
roles of a leader within different situations and also justify different concepts of approach in
leadership and its strength & weakness. It will critically examine several contemporary theories
on leadership and management.
Furthermore, in context of section two, the present assignment will introduce key
operation functions of supermarket, operational management approaches leaders and managers
can utilize and role of both players through varied approaches to achieve organization objectives.
It will indentify internal and external elements within business environment that affect decision
making process for leader or manager in operations management. In this part, how operational
efficiencies can be achieve to meet objectives using appropriate leadership and management
approaches and application of OM theory and factors that impact on huge business environment
will be evaluate.
SECOTION- 1
1 Introduction to chosen company and its management structure
Kensington Supermarket is one of the best groceries stores in UK; they typically have
cheaper prices and a wide range of products. In order to make consumer happy and satisfied,
company provide home delivery services, which allow them to retain potential buyers for long
period of time (Chatzopoulou and et.al., 2017). They offer delicious coffee, custom cakes, hot
drinks, beer, spirits, wine, bespoke hampers, floristry and other services to target market. Lots of
pasta, paper towels, rice, and hand sanitizers are accessible in store. Management maintain
hygienic environment at workplace, at every one hour workers clean and disinfect whole work
areas and inventory place where products have been stored. Organization manage their business
operations in effective manner with the help of skilled manager in management department, who
is able to monitor day to day activities of staff and measure risks which may be affect in negative
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manner on profit margin of firm. Within supermarket, Irish goods are also available especially
for people who need to buy these for so long.
Figure 1Kensington Supermarket Management Structure
(Source: Management Structure, 2014)
Management structure is how supermarket organizes and manages their flat structure
(Langley and et.al., 2019). Kensington supermarket has flat structure which makes manager able
to measure and monitor each activity of staff in effective manner. Within this structure, firm
have store manager, night operations manager, assistant store manager, consumer’s service,
operations and grocery manager. They all are capable to handle overall activities of outlets and
let employees feel stress free by dividing accountabilities equally. Grocery manager oversee day
to day operations in supermarket selling everyday use products. In additional to this, store or
supermarket manager is in charge of handling and managing different operational aspects such as
enforcing safety policies, managing inventories, analysing sales performance and ordering items
in supermarket according to the demands & requirements of customers. Moreover, it can be said
that within management structure, night operation manager oversee restocking shelves in
supermarket and take care of inventory or stock, which is really very important for them to do
(Mkansi and Nsakanda, 2019).
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