Leadership and Management for Service Industries
Added on 2020-10-05
10 Pages2760 Words238 Views
Leadership and Management forService Industries
Table of ContentsINTRODUCTION...........................................................................................................................4TASK 1............................................................................................................................................4P1 Review classical management theories and apply in service industry context......................4P2 Explain the role of the leader and their leadership styles in service industry........................5P3 Review the management and leadership styles in a service industry....................................5TASK 2............................................................................................................................................6P4 Investigate internal and external factors that influence management styles and structures...6TASK 3............................................................................................................................................7P5 Assess current management and leadership hard and soft skills by providing evidence.......7P6 Discuss future management and leadership skills that required for service sector................8TASK 4............................................................................................................................................9P7 Compare and contrast different service industry organisations change management stylesand leadership..............................................................................................................................9CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................11
INTRODUCTIONLeadership and management is an important management tool that helps in coordinateand cooperate to achieve goals and objectives. Leadership is an art or science that helps inmotivating others to attain goals and objectives. On other hand management is an importantapproach to create or build an environment that helps in developing and achieving excel in set ofskills and knowledge. Both these terms are very important for organisational development andenhancement to reach at desirable outcomes (Birasnav, 2014). This report is based on Hotelholiday inn which is a British owned American chain of hotels and subsidiary of intercontinentalgroup of hotels. Its headquarter is in UK and have 1173 hotel chains. This report emphasis ondifferent classical management and leadership styles and factors that helps or influence indifferent management styles and structures in services industries. TASK 1P1 Review classical management theories and apply in service industry context.Management and leadership:Types of theories of management-There are different theories of management thatcontributes in organisational development which are described below: Classical management theory of management-Classical management theory of managementrely on that workers have only physical and economic needs but not account for social needs orjob satisfaction (Birasnav, 2014). It focus on specialisation of work and activities to give bestinsights and knowledge about needs and wants of employees so that they can give their best inorganisational growth and enhancement. In case Hotel Holiday inn they use management theoryand practices to lead and manage work with activities to coordinate their procedures in effectivemanner. To get desirable outcomes organisation use situational leadership style which denoteabout to choose style of leadership according to situation.Administrative management theory:Administrative is an one kind of classical management theory that helps in organize in asystematic manner. In systematic way includes tasks, division of labour and hierarchicalstructures of tasks and duties. It focus on improvement in performance and functioning of hotelholiday inn.Scientific management theory:
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