Leadership and Management for Service Industries

Leadership and Management for
Service Industries

Introduction
 22Soft skills define as a personal attributes that are mainly possessed by
an individual, this differs from person to person
 Apart from this hard skills are really linked with professional job skills.
There are number of soft and hard skills that are duly been undertaken by
individual in Four Season London.

Soft Skills
 Communication: Communication is one of the most important aspects for
Four Season London manager, as this organisation of conduct their
functions in hospitality industry thus employees have direct contact to
customer.
 Leadership: Leadership play key essential role in Four Season London as
in this and leaders have responsibilities to effectively direct behaviour of
employees towards organisational objectives.