Leadership and Management for Service Industry

This presentation discusses the importance of leadership and management in the service industry, with a focus on HSBC. It explores the hard and soft skills required for effective leadership and management, as well as the need for futuristic skills and methods to achieve them. The presentation also covers the change management system and its impact on leadership skills. Overall, it emphasizes the crucial role of leadership and management in the service industry.

LEADERSHIP AND
MANAGEMENT FOR
SERVICE INDUSTRY

Table of Content
• Introduction
• Hard and soft skills
• futuristic management and leadership skill needed by a business organisation and a method to
achieve them.
• change management system
• Conclusion
• References

Leadership and management is considered as a process in which manager and leader execute their business activities and
function in an effective manner. This report is in context of HSBC which is leading bank in UK. Bank provides ample
number of services such as loans, credit and debit card, overdraft facility etc.
Introduction

There are two kinds of skill such as soft as well as hard skill for executing their business activities and
function in appropriate manner. It is very essential for manager and leader of business organisation to have a
hard and soft skill that helps them in performing their business functions in appropriate manner. The leader
and manager of HSBC uses hard and soft leadership and management skill which is going to be mentioned
below;
Hard and Soft skills

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Current management soft and hard skill at HSBC
Management skills is described as a process in which manager must have ability and competence for operating its business
activities in an effective manner. The effective skill of supervisor helps subordinates in resolving their issues and problems
in effective manner. Hard and soft skill of manager in HSBC which is going to be discussed below:
Hard Skills
Cloud computing: In present context, it is important for business organisation to execute advanced technology in order to
achieve competitive benefits in the marketplace. In reference of HSBC, the manager must possess appropriate skill and
knowledge for executing cloud computing in which all information is recorded in better way (Wei, 2020).

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Soft skills
Team Building: The manager must have team building skill in order to execute its business activities and function
in effective manner. The manager of HSBC focuses on making effective team of members to perform their work
well in order to achieve goal and objective within targeted period of time.
Creativity: This is very important skill that helps company in attracting customer towards their products and
services. The top management of HSBC emphasised on executing innovative concepts continuously for attracting
larger number of customer in order to satisfy them.

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Current leadership hard and soft skills
In discourse to HSBC, the leaders must have hard and soft skill which helps them in executing their work in effective
manner which is going to be discussed below;
Hard skills
Project management: It is compulsory to have a knowledge of project management skill by which leader perform different
projects of company in appropriate manner. In assistance of this, the leader provides guidance to the subordinates for
completing their projects within stipulated period of time (Cameron, 2019).

Soft skills
Motivation: It is necessary for manager to have motivational skill that helps in them in encouraging
employees to perform well in the business firm. In context of HSBC, the manager influence employees to
execute their difficult work in simplified manner.
Positivity: This skill create positive environment within workplace. It is important for leader of HSBC to
maintain friendly environment within marketplace for boosting morale and satisfaction level of employees in
the organisation. Also, they provide confidence to its subordinate to execute their work in effective way (Tang,
2019).
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•There are various leadership as well as management skill which are adopted by the leader and manager of HSBC but
in some circumstances it is not possible for business firm to satisfy the need and demands of its user. Therefore, it is
difficult for business organisation to achieve goal and objective within given time period. The leader and manager of
HSBC used some skill which is going to be described below:
Machine operating: It is important to implement latest technology as well as machine in order to perform work in
effective manner. In addition to this, the manager and manager must possess this skill and knowledge for operating
various machine in appropriate manner. They provide training to its subordinates for effectively to machine for
executing their work within organisation.
•futuristic management and leadership skill needed by a
business organisation and a method to achieve them.

Strategic Planning: Herein, the manager and leader make effective strategies, policy and procedure to identify the need and
requirement of its customer in suitable manner. It assists business firm in accelerating future success and growth of
company. In addition to this, it helps company in boosting revenue as well as profitability level. (rdley, 2019).
Persuasion: This skill adopted by manager and leader to persuade customer towards their products and manager. The
manager of HSBC focuses on influencing customer to buy their goods and services. It helps in boosting future sales and
growth of business organisation in suitable manner.
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Change management system
Managmemt perform various types of functions and roles. A firm cannot operate or achieve their goals and
objectives without help of managment. In organisation, change is important because it assists firm to analyse their
progress level as well make them flexible to overcome with risks and challenges in the future. Change managment
system refers to mangment which is reponsible for handling as well as manging the change in the organisataion.
Every firm need change so that functions and operations get new approaches and ideas. In relation with HSBC, bank
adopts the change managment in relevance with policies, employees guidlines etc. This method of adopting change
assists them to survive in this competitive market in appropriate manner

Leadership skills are also affected by change management system because adopting new style
continously is difficult and implementing those skills took time and effort. Ion relation with HSBC,
leaders in the firm does not change their skills and style until there is urgent need or requirement
amongst the team mebers or in the bank. Change managments system has a deep impact on
management process and leaders and mangers of the firm are responsible for managing change in the
organisation. HSBC does not change their managment process until and unlesss external factors
affects the mangment process of HSBC bank
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After analysing the above matter it is stated that firm as well as managment need change at every
phase of business. Decision making in this context should be effective so that it does not affect the
firm productivity and leaders motivation. Change is necessary but a proper market research and
methodology should be used while deciding about the change. It is important to analyse the weather
the change is necessary in leadership skills or not.
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After a brief analysis of above report it is concluded that leadership and management for service industry is
broader as well as wider concept. Leadership play important role in maintaining and managing the business
activities. In service industary, classical mangement is crucial to adopt because they help in achieveing stability
and objectives in proper manner. Leaders as well as leadership are essential for the coninuity of business
functions and operations.
Conclusion

• Kitana, A., 2016. Overview of the managerial thoughts and theories from the history:
classical management theory to modern management theory.Indian Journal of Management
Science,6(1), p.16.
• Webb, K.E., 2019.The coach model for Christian leaders: Powerful leadership skills for
solving problems, reaching goals, and developing others. Morgan James Publishing.
• Zeike, S., Bradbury, K., Lindert, L. and Pfaff, H., 2019. Digital leadership skills and
associations with psychological well-being.International journal of environmental research
and public health,16(14), p.2628.
References

Thank you