Leadership and Management for Service Industries

LEADERSHIP AND
MANAGEMENT FOR
SERVICE
INDUSTRIES

TABLE OF CONTENT
 INTRODUCTION
 CURRENT MANAGEMENT AND LEADERSHIP ‘HARD’
AND ‘SOFT’ SKILLS
 FUTURE MANAGEMENT AND LEADERSHIP SKILLS
REQUIRED
 COMPARE AND CONTRAST DIFFERENT SERVICE
INDUSTRY
 CONCLUSION

INTRODUCTION
 There has to be a proper talent management in any organization so that
there is a strong internal working of the organization.
 Hiring the suitable person, developing skills, vacant position and
achieving the goals and objectives of the organization are a very
essential element.
 HSBC bank is having its headquarters in London, United Kingdom and
has more than 235,351 employees working in the organization.

CURRENT MANAGEMENT AND LEADERSHIP
‘HARD’ AND ‘SOFT’ SKILLS
Hard Skills
 There has to be a basic knowledge of the production level by the
management and the leaders of the organization so that the decisions
in the organization can be made easily.
 It is very important to understand the employees before any decision
is taken in the organization so that there is a better functioning.
 The management and the leaders need to know marketing only then
they will be able to get more clients in HSBC bank which is very
important as for the bank to grow in the market.