Leadership and Management for Service Industry

LEADERSHIP AND
MANAGEMENT FOR
SERVICE INDUSTRY

Table of Content
• Introduction
• Hard and soft skills
• futuristic management and leadership skill needed by a business organisation and a method to
achieve them.
• change management system
• Conclusion
• References

Leadership and management is considered as a process in which manager and leader execute their business activities and
function in an effective manner. This report is in context of HSBC which is leading bank in UK. Bank provides ample
number of services such as loans, credit and debit card, overdraft facility etc.
Introduction

There are two kinds of skill such as soft as well as hard skill for executing their business activities and
function in appropriate manner. It is very essential for manager and leader of business organisation to have a
hard and soft skill that helps them in performing their business functions in appropriate manner. The leader
and manager of HSBC uses hard and soft leadership and management skill which is going to be mentioned
below;
Hard and Soft skills