Unit 514 Managing Change

Unit 514 Managing Change

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1 ...........................................................................................................................................4
Analyse the environmental factors which influence change in organisation .............................4
PESTLE analysis of Marks and Spencer....................................................................................5
Internal factors that drive need for change in organisation ........................................................6
Examine the potential change in organisations...........................................................................7
TASK 2 ...........................................................................................................................................8
Theoretical models for managing change ..................................................................................8
Analyse the role of leadership in gaining commitment of others to change ..............................9
Reason for engaging with stakeholders throughout the change management process ............10
TASK 3 .........................................................................................................................................11
Rationale for initiating the change within an organisation ......................................................11
Develop a plan for change within an organisation ...................................................................11
Tools for implementing and monitoring change ......................................................................12
Approaches to overcome risks and barriers to change .............................................................12
Develop strategies for communicating planned change to stakeholders ..................................13
Assess practical methods to support individuals throughout the change management process
...................................................................................................................................................13
Methods for monitoring and measuring the impact of planned change ...................................14
Approaches to embed and sustain planned change .................................................................14
CONCLUSION .............................................................................................................................14
REFERENCES .............................................................................................................................15
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INTRODUCTION
Organisational change is inevitable and it is important for any company to bring new
changes in it's products and services so that customers will not get bored and they are happy with
new product. The main objective for change in any organisation is to provide something different
and new to people. This is helpful in attracting more number of customers towards products of

the company. Organisational change requires to have effective and strong leadership and
management so that all tasks and operations of change are done properly. The company which is
chosen for change process is Marks and Spencer. This is an organisation of UK dealing in
clothing, apparels and accessories. This company is undergoing change due to reduce in profits
of the company. This company has decided to open more retail stores and putting sale on
products that are bought through online service. There are three tasks in this report. There is
discussion on various environmental factors that influence this organisational change. Task two
will tell about various theoretical models of change. At last, the third task will include
Approaches to overcome risks while implementing change and strategies used for
communicating planned change to stakeholders.
TASK 1
Analyse the environmental factors which influence change in organisation
Any organisational change is affected by various factors within the business. It is
essential for a company to analyse all consequences of bringing change in the company. The
main thing that is to be focused on is external factors like political, social, economical,
technological, legal and environment factors. The making of new retail shops of Marks and
Spencer in different countries requires analysing of all these factors before implementing the
change.
Change in Marks and Spencer and its impact
Change
Marks and Spencer is facing problem of decreased sales and profits and
due to this there is increase in employee and customer retention. To
survive in market, it is important to have competitive advantage. The top
level managers of M&S have decided to open retail stores of this
company for increasing sales of products. This is helpful in increasing
employment opportunities for various people.
Impact on
Strategies
The M&S managers have developed strategies that focus on providing
effective services and products to customers. The stores opened in
various countries will provide products at best sale price. New products
are provided to people at lower price. By providing quality products at
comparatively lower price than other competitors, it is easy to attract