Table of Contents INTRODUCTION...........................................................................................................................4 LO 1.................................................................................................................................................4 P1) Aim and objectives..........................................................................................................4 P2) Project management plan.................................................................................................6 P3)Work breakdown structure and Gantt chart.....................................................................7 M1) Project schedule for monitoring and completing the aims and objectives of the project8 LO2..................................................................................................................................................8 P4) Small-scale research applying primary and secondary methods.....................................8 M2) Accuracy and reliability of primary and secondary methods applied..........................11 D1) Project management process and methods applied for gathering information and data collection..............................................................................................................................11 LO 3...............................................................................................................................................11 P5) Analysis of data and findings.........................................................................................11 Quantitative data...................................................................................................................11 Qualitative data.....................................................................................................................19 P6 Recommendations as a result of findings and data analysis...........................................20 M3 Evaluate the selection of appropriate tools and techniques for accuracy and authenticity to support and justify recommendations...................................................................................20 P7 Reflect on the value of undertaking the project to meet stated objectives and own learning and performance...................................................................................................................21 M4 Evaluate the value of the project management process to meet stated objectives and support own learning and performance................................................................................21 D2 Critical evaluation and reflection on the project outcomes............................................21 CONCLUSION..............................................................................................................................22 REFERENCES..............................................................................................................................23 APPENDIX I.................................................................................................................................25 APPENDIX II................................................................................................................................27 2
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INTRODUCTION Equality at workplace is mainly associated with ensuring that everybody and employees have equal growth and participation opportunity at workplace should not be treated differently where as Diversify is associated with taking account and resolving all difference among people to place a positive value and bonding among staff (Armstrong, Landers, and Collmus, 2016). This assignment is based on Nike Company which is a well known American Multinational Corporation having specialisation in manufacturing and marketing of footwear, equipment apparel and other accessories. This report includes a discussion about the aim objectives of project together with a project management plan. Further, a Gantt chart and WBS is also form a part of this project along with a small scale research. Finally suitable recommendation with proper justification along with reflection and conclusion is also included in this assignment. LO 1 P1) Aim and objectives Nike is a multinational company that operates in various location of world and having its main headquarter in Oregon, US. Being a multinational organisation it become essential for Nike company to employs candidate from diversified culture and background thus, issue of proper management of equality and diversity is faced by this organisation (Basak, and Khanna, 2017). Thus, following research is conducted that is having below stated aim and objectives: Aim The main aim of conducting this research work on Nike company is, “To evaluate the types of Strategies and Initiatives companies put in place in order to build a diverse and inclusive workforce.” Objective To get better understanding about the phenomena of equality and diversity. To evaluate the importance and advantages lead by management of equality and diversity within Nike Company. To identify the Strategies and Initiatives that could be put in place by Nike company in order to build a diverse and inclusive workforce. Research questions What do you understand by the phenomena of equality and diversity? 4
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What importance and advantages lead by management of equality and diversity within Nike Company? Which are the Strategies and Initiatives that could be put in place by Nike company in order to build a diverse and inclusive workforce? Literature Review Concept of equality and diversity along its advantages. According to the view point ofLouise Petty, 2016, Equality is mainly associated with ensuring that everybody has an equal chance to take up opportunities regardless of their age, race, gender, class, sexual orientation and should have equal freedom to make use of its skills and learn new things. On the other side of coin diversity is strongly linked with promoting human rights and freedoms that must be based on some principles of dignity and respect in order to recognise and value people coming from different backgrounds, knowledge and skills (Clinton and Whisnant, 2019). Thus, it can be evaluated that many advantages are lead by equality and diversity that includes enhancement in productivity through offering a more positive workplace environment. Further, diversity brings people from different backgrounds thus, enhance the creativity and decision making power of an organisation through offering assess to different viewpoints that lead to better competitive strength for a company. Strategies and Initiatives to build a diverse and inclusive workforce As per the opinion of Cristian Grossmann, 2020, the main strategies and initiatives that could be taken by an organisation to build a diverse and inclusive workforce are: Educate Managers- The first and foremost step of building a diverse and incuse workforces starts from educating mangers and leaders about benefits of diversity at workplace. It would Empower these managers with the skills that are necessary to grow and nurture a diverse team. Create Inclusive policies- To build a diverse workforce an organisation need to create more inclusive and fair policies from recruitment to performance appraisal, evaluations and promotion of staff to ensures selection and growth of all employees at a fair level (Drews. and Van den Bergh, 2016). Effective communication- It is an initiative that ensures better binding and interaction among staff and managers thus, ensures better guidance and direction together with effective coordination to develop diverse and incuse workforce. 5
P2) Project management plan It is written detailed plan that is made by a researcher to have better planning and organisation of all aspects of a project. Following crucial aspects and element are included in project management plan: Cost: The estimated cost and expenses fir this project is provided below in following table: ParticularsAmount Travelling expenses£50 Cost incurred in collection of data£100 Other Expenses£60 Total Cost£210 Quality:It is associated with authenticity and reliability of data collected for this research thus, use of both primary and secondary sources of data collection are made to maintain the high quality and viability of current research (Durlak, 2015). Time: It provide information about the actual time need to accomplish a research work. The estimated time required for current research is around 3 months. Risk: This aspect is related with the main objectives and issues that can hamper the flow of a research project. For current risk work the main risk are associated with insufficient time and lack of resources. Communication: Timely communication of research findings is essential to meet the objectives of effective decision making on the basis of recommendation made through a research thus, use of online and digital firm of communication would be made to ensure transfer of research findings with all associated stakeholders. Resource: The main assets and resources use for accomplishment of current research work includes skilled manpower, financial resources and other statistical and technical resources and method for data collection and presentation (Flick, 2015). Scope: The scope of current research work is quite wide as it ensures better understanding about equality and diversity and also lead to development of managerial skills and other competencies in researcher and also useful for other organisation and scholars. 6
P3)Work breakdown structure and Gantt chart Work breakdown structure– Use of following WBS are made to properly bifurcate and distribute research work in different teams and group to bring clarity and transparency in work and task (Glukhov, Ilin, and Levina, 2015). Gantt chart- It is a time management tool use of which is made for current research work to have better understanding about the timelines of various activities so that objectives can be achieved in time and also eliminates the risk of overlapping of any crucial task of research (Harland, 2014). . 7
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M1) Project schedule for monitoring and completing the aims and objectives of the project Use of project management plan has ensured effective planning about expected cost, resources, risk and other factors that ensures better organisation and timely completion of various task in an effective manner thus, ensures better accomplishment of aims and objective. Beside this, use of Gantt chart and WBS provide an effective project management tool to keep a check and monitor various activities of research thus, ensures timely completion of work and achievement of objectives through facilitating clarity and transparency in research work (Huntington, 2018). LO2 P4) Small-scale research applying primary and secondary methods The two most commonly used research method are described below use of which are made by researcher to conduct current research work : 8
Qualitative research method- It has been used for current research work as it lead to collection of in-depth data that provides better information about view point and perspective of customers. The only drawback of using this research method for current work is that it is a more time consuming and complex method as presentation of theoretical data is quite difficulty and time consuming (Israel and et. al., 2017). Quantitative research method- The main reason behind using this research method is that it lead to better presentation of research findings and also it also quite easy and less complex to collect information in numeric terms. Thus,useofbothQualitativeandquantitativeresearchmethodensurein-depth information together with effective presentation to reach a better conclusion and effective decision making. Sources of data collection Use of both primary as well as secondary data is made for current research a justification of which is provided below: Primary sources- It lead to collection of most up to date and authentic data directly from the participants thus, helpful in maintaining overall viability of resrch. Use of Questionnaire is made to collect primary data for current research work (Jeske and Shultz, 2016). Secondary sources- It provide a framework and better understanding about research topic and its objective with the help of some past records and facts. Secondary data is collected from evaluation of various online articles and journals a discussion of which is provided as Literature review. Sample Size- It is a process of selecting a limited number of units and components from a large population to conduct resrch in a cost effective and easy manner. A sample size of 20 respondents is selected from employees of Nike Company to accomplish objective of current objectives (Konrad, Yang and Maurer, 2016). Use of following questionnaire is made to collect information from selected 20 respondents on the topic of Equality and diversity. Questionnaire Q1) Is managing equality and diversity is becoming essential for Nike company to achieve success and better growth? a) Yes 9
b) No Q2) What advantages are facilitated by equality and diversity for Nike company? a) Better expansion opportunity b) Enchased productivity and creativity Q3) Is it possible to achieve higher competitive strength by Nike through building a diverse and inclusive workforce? a) Possible b) Not possible Q4) Which is the main factor that exerted pressure on Nike to build diverse and inclusive workplace? a) Emergence at global level b) Advancement in technology Q5) Are your agreed with the fact that employees engagement is the first step that lead to creation of inclusive and diverse workforce? a) Agreed b) Disagreed Q6) What issues could be faced by Nike in absence of proper management of equality and diversity? a)De-motivation in employees b) Increased conflicts Q7) Which are the Strategies and Initiatives that could be put in place by Nike company in order to build a diverse and inclusive workforce? a) Educate manager b) Effective communication c) Compliance with equality law Q8) What overall impact is lead by diverse and inclusive workforce on performance of Nike company? a) Positive b) Negative Q9) What role is lead by managers of Nike in building a diverse workforce? Q10) What possible issues can be faced by leaders while managing diversified employees to 10
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facilitates equality at workplace? Q11)AnyfurthersuggestionforNikecompanytocreateaninclusiveanddiverse workforce? M2) Accuracy and reliability of primary and secondary methods applied The use of primary and secondary method of research for current project is reliable as it facilitates collection of primary or firsthand data directly from respondent’s together with support and guidance from past records and documents to maintain the authenticity and accuracy of research. To main accuracy of secondary data it is collected from authorised online articles and journal and to maintain the reliability of primary data use of random sampling method is made to remove chances of biasness and favouritism from research work that ensures fair selection of observations for investigation (Long, 2016). D1) Project management process and methods applied for gathering information and data collection Use of project management plan and tool is effective to meet the objectives of research on time through facilitating effective planning and brining clarity in research work and also enhance viability and efficiency of research through reducing chances of overlapping of work. Further, use of questionnaire is made to collect quantitative data that facilitates most easy and simplest way to collect information directly from responders in minimum time with the help of a written document that consists a set of question to gather relevant information associated with the research topic (Nasurdin, Ahmad and Tan, 2015). . LO 3 P5) Analysis of data and findings Quantitative data Theme 1:Managing equality and diversity is essential Q1) Is managing equality and diversity is becoming essential for Nike company to achieve success and better growth? Frequency a) Yes18 b) No2 11
Interpretation It has been observed that management of equality and diversity is becoming essential for organisation to achieve success and better growth as 18 respondents out of 20 are in support of this fact while only 2 participants are against this statement. Theme 2:Advantages facilitated by equality and diversity Q2) What advantages are facilitated by equality and diversity for Nike company? Frequency a) Better expansion opportunity12 b) Enchased productivity and creativity8 12
Interpretation This research has helped in evaluating that many advantages are lead by equality and diversity as 12 participants has supported that better expansion opportunity are facilitated by equality and diversity for Nike company where as 8 respondents are in favour of enhanced productivity and creativity. Theme 3:Higher competitive strength through building a diverse and inclusive workforce Q3) Is it possible to achieve higher competitive strength by Nike through building a diverse and inclusive workforce? Frequency a) Possible16 b) Not possible4 Interpretation In accordance with above pie chart and stated frequency table it has been find out that 16 respondents believes that it is possible to achieve higher competitive strength by Nike through building a diverse and inclusive workforce where as only 4 participants are there who are having a thinking that achievement of higher competition is not possible through diverse and inclusive workforce. Theme 4: Main factor that exerted pressure on Nike to build diverse and inclusive workplace Q4) Which is the main factor that exerted pressure on Nike to build diverse and inclusive workplace? Frequency 13
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a) Emergence at global level11 b) advancement in technology9 Interpretation Various factors are there that has lead pressure on organisation to build a diverse and inclusive workforce as it is depicted from above pie chart that 11 respondents has supported emergence at global level where as 9 participants are in favour of advancement in technology as the main factor that exerted pressure on Nike to build diverse and inclusive workplace. Theme 5:Employees engagement is the first step that leads to creation of inclusive and diverse workforce Q5) Are you agreed with the fact that employees engagement is the first step that lead to creation of inclusive and diverse workforce? Frequency a) Agreed15 b) Disagreed5 14
Interpretation It has been found out from above pie chart and frequency table that 15 respondents are agreed with the fact that employees engagement is the first step that lead to creation of inclusive and diverse workforce where as 5 respondents are also there who are disagreed with above stated statement. Theme 6:Issues faced in absence of proper management of equality and diversity Q6)WhatissuescouldbefacedbyNikeinabsenceofproper management of equality and diversity? Frequency a)De-motivation in employees14 b) Increased conflicts6 15
Interpretation Manyissuesanddifficultiesarefacedbyanorganisationinabsenceofproper management of equality and diversity as it has been evaluated from this research work that 11 respondents are having a thinking that de-motivation in employees is created in absence of equality while 6 have supported increased in conflicts could be faced by Nike in absence of proper management of equality and diversity. Theme 7:Strategies and Initiatives that could be put in placeto build a diverse and inclusive workforce Q7) Which are the Strategies and Initiatives that could be put in place by Nike company in order to build a diverse and inclusive workforce? Frequency a) Educate manager6 b) Effective communication9 c) Compliance with equality law5 16
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Interpretation Various strategies and initiatives are there that can be adopted by an organisation to create inclusive workforce as 6 participants believes that educating managers is suitable strategy while 9 are in favour of effective communication. Apart from this, 5 individuals are also having thinking that compliance with equality law could also be put in place by Nike company in order to build a diverse and inclusive workforce. Theme 8:Overall impact leads by diverse and inclusive workforce on performance Q8) What overall impact is lead by diverse and inclusive workforce on performance of Nike company? Frequency a) Positive17 b) Negative3 17
Interpretation It has been observed and evaluated from above diagram that 17 respondents are having an implicationthatoverallpositiveimpactisleadbydiverseandinclusiveworkforceon performance of Nike Company where as 3 participants are also there who are in favour of negative impact of diverse and inclusive workforce on performance. Qualitative data Theme 9:Role leads by managers of Nike in building a diverse workforce Interpretation Maximum number of respondents are having a view point that managers of Nike plays a crucial role in building diverse workforce through providing prier guidance and direction to employees to comply with equality. Further, participative approach is also adopted by managers of Nike to enure better implication and creation of inclusive and diverse workforce through involvement of all staff without any discrimination. Theme 10:Possible issues faced by leaders while managing diversified employees to facilitate equality at workplace Interpretation According to the view point of maximum number of participants it has been observed that diversified language and culture is the biggest issues faced by leaders while managing diversified employees to facilitate equality at workplace as it is difficult to communicate with employees 18
whobelongstodiversifiedculturewhichleadtodifficultyinsatisfyingtheirneedand expectation thus, lead barrier in creation of equality at workplace. P6 Recommendations as a result of findings and data analysis Equality and diversity are very crucial concept of an organisation and it is very necessary for the manager of a company to maintain equality and diversity at workplace so that are healthy culture will be maintained and firm is enable to gain competitive advantage in market. By taking into consideration the above analysis and discussion, it is recommended to company that it should hire diverse workforce at workplace in order to ensure availability of skilled and competent employees within the organisation. Hiring workforce from different cultures will help company in attaining competitive advantage in market over the rivals. Apart from this, the manager of company should also provide diversity training to its employees in order to create awareness among them regarding the benefits of having equality and diversityatworkplace.Thiswill alsohelp employeesinunderstandingtheconcept appropriately and maintaining a healthy and discrimination free work environment. In addition to this, manager should encourage collaborative working in organisation and encourage employees to work in a team in order to attain task more effectively and accomplish organisational goals and objectives in an appropriate way. M3 Evaluate the selection of appropriate tools and techniques for accuracy and authenticity to support and justify recommendations In order to ensure accuracy and authenticity of data and information, various toolsand techniques are used by researcher. Selection of appropriate tools enable researcher in drawing valid conclusion of the research and provide organisation with appropriate recommendations so that it enable to maintain equality and diversity at workplace effectively. Both the qualitative and quantitative research methods are utilised in this project in order to gather adequate information and reach to better decision making (Polonsky and Waller, 2018). Apart from this, both primary and secondary sources are used to collect data so that valid conclusion of research can be drawn. 19
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P7 Reflect on the value of undertaking the project to meet stated objectives and own learning and performance After conducting project on evaluation of types of strategies and initiatives that company takes to develop diverse and inclusive workforce, I learnt so many things. It helps me in enhancing my knowledge and improving my skills that will further help me in my career growth and development. If I get a chance to conduct research on another topic, the experience that I get from conducting this research will help me performing research in future more appropriately and eliminating the mistakes that I commit in performing this particular research. I am enabled to gain in-depth knowledge on the topic as well as other areas also. However, there are some issues also that I faced while performing the research. Lack of time and cost was the major issue that I faced as due this, some of the activities was not completed on time. But, with the help and guidance of other group members, I am enable to complete this research on time and accomplish aim of project. the overall experience that I get by performing this research is excellent. So many new things I have learnt by this which will help me in future. M4 Evaluate the value of the project management process to meet stated objectives and support own learning and performance In order to meet stated objectives as well as support own performance and learning, project management process please very crucial role. It ensures inperforming all the activities of research project in systematic way and completing them within specified time. It also helps project manager in ensuring that it a proper project process is followed throughout the life cycle of a project. It also supports manager in ensuring that right activity is done by right people at right time. All this helps project manager in mitigate the stated objectives of project and supporting own learning and process (Russell and Brannan, 2016). Project management process highly contributes and successful completion of all the activities within a specified time frame and accomplishing aim of the project. D2 Critical evaluation and reflection on the project outcomes By undertaking the project, it has been identified that it is very necessary for organisation to develop diverse and inclusive workforce at workplace. It positively impacts the productivity and performance of an organisation and lead it towards high growth and success. By analysis and interpretation of primary and secondary data, it has been found that maintaining inclusive and diverse workforce at workplace will help organisation in increasing engagement of employees 20
andmaintaininghealthyenvironmentatworkplace.Thiswillfurtherhelpinimproving productivity and performance of not only the employees, but firm also. By collection of primary and secondary information, researcher enable to draw valid conclusion of research (Scott, Ditroilo and Marshall, 2017). The project management plan supports in better planning of overall project by considering all the aspects that are necessary to ensure success of research. So, it can be said that organisation should maintain diverse and inclusive workforce at workplace order to gain competitive advantage. CONCLUSION As per the above mentioned report, it has been concluded thatan organisation required to maintainequalityanddiversityatworkplace.Thiswillprovidevariousadvantagesto organisationintermsofimprovingperformance,increaseengagementofemployeesand maintaining adequate talent at workplace. There are various strategies and initiatives that an organisation can use to develop inclusive and diverse workforce in organisation. These strategies include educate managers, ensure effective communication, and creation of inclusive policies. All this will help company in maintaining inclusive workforce at workplace. 21
REFERENCES Books and journal Armstrong, M. B., Landers, R. N. and Collmus, A. B., 2016. Gamifying recruitment, selection, training, and performance management: Game-thinking in human resource management. InEmerging research and trends in gamification(pp. 140-165). IGI Global. Basak, A. and Khanna, K., 2017. A Study on the Selection Criteria of Different Hotels of Delhi NCR in Accordance to the HR Policies and Market Trends.International journal of social sciences and humanities.1(1). pp.27-38. Clinton, L. and Whisnant, R., 2019. Business Model Innovations for Sustainability. InManaging Sustainable Business.(pp. 467-507). Springer, Dordrecht. Drews, S. and Van den Bergh, J. C., 2016. What explains public support for climate policies? A review of empirical and experimental studies.Climate Policy.16(7). pp.855-876. Durlak, J. A. ed., 2015.Handbook of social and emotional learning: Research and practice. Guilford Publications. Flick, U., 2015.Introducing research methodology: A beginner's guide to doing a research project. Sage. Glukhov, V. V., Ilin, I. V. and Levina, A. I., 2015, August. Project management team structure forinternetprovidingcompanies.InConferenceonSmartSpaces.(pp.543-553). Springer, Cham. Harland, T., 2014. Learning about case study methodology to research higher education.Higher Education Research & Development.33(6). pp.1113-1122. Huntington, J., 2018.Managing the Practice: Whose Business?. CRC Press. Israel,B.A.,andet.al.,2017.CriticalissuesindevelopingandfollowingCBPR principles.Community-based participatory research for health: Advancing social and health equity.pp.31-46 Jeske, D. and Shultz, K. S., 2016. Using social media content for screening in recruitment and selection: pros and cons.Work, employment and society.30(3). pp.535-546. Konrad, A. M., Yang, Y. and Maurer, C. C., 2016. Antecedents and outcomes of diversity and equality management systems: An integrated institutional agency and strategic human resource management approach.Human Resource Management.55(1). pp.83-107. Long,Q.,2016.Anovelresearchmethodologyforsupplynetworkcollaboration management.Information Sciences.331.pp.67-85. Nasurdin, A. M., Ahmad, N. H. and Tan, C. L., 2015. Cultivating service-oriented citizenship behavior among hotel employees: the instrumental roles of training and compensation.Service Business.9(2). pp.343-360. Polonsky, M. J. and Waller, D. S., 2018.Designing and managing a research project: A business student's guide. Sage publications. Russell, S. and Brannan, M. J., 2016. “Getting the Right People on the Bus”: Recruitment, selection and integration for the branded organization.European Management Journal. 34(2). pp.114-124. Scott, D. J., Ditroilo, M. and Marshall, P. A., 2017. Complex training: the effect of exercise selection and training status on postactivation potentiation in rugby league players.The 22
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Journal of Strength & Conditioning Research.31(10). pp.2694-2703. Online Grossmann. C., 2020. 5 Ways to Promote Diversity in the Workplace Through Employee Engagement.[Online].Availablethrough<https://www.beekeeper.io/blog/5-ways- promote-workplace-diversity/>. Petty. L., 2016.How Equality & Diversity Improves Your Workplace: Examining the Benefits. [Online].Availablethrough</https://www.highspeedtraining.co.uk/hub/equality- diversity-benefits-workplace//>. 23
APPENDIX I Template for evidence collection to be attached with the report by the learner: Project Logbook for the chosen organisation: Name of the learner:Name of the Supervisor: Project Title:Date: Update of weekly research/ tasks achieved (Account for a minimum of six weeks with dates) What have you completed? Did you fulfil Task requirements? Are you on track and within deadlines set? Did you need to make any changes to your project management plan? Comments I have completed project on“To evaluate the types of Strategies and Initiatives companies put in place in order to build a diverse and inclusive workforce.” A case study on Nike company. Yes Yes No Any risks and / or issues identified? Did you identify risks/issues with a lack of skillsrequiredforundertakingresearch tasks? Did you identify any additional risks/issues Yes lack of time management skills were found No 24
thathaveanimpactontheproject management plan? Problems encountered What barriers did you face? How did you overcome them? Lack of adequate amount of resources and time were the main barrier. UseofWBSandGanttchartweremadeto overcome these issues. New Ideas and change of project directionNeeded 1 more week to achieve project targets in more better way. What Have I learnt about myself this week? How did I feel when I had to deal with tasks/problems? Did I find it useful to complete the tasks? How well have I performed? What did I contribute? What can I improve on next week? How might this learning apply in the future? I Feel disgruntled. Yes I contributed 100% of my strength and performed well. I can make effort to improve my communication and time management skill. Theknowledgeaboutequalityanddiversity gained from this research together with improved managerial skills would applied by me in future. 25
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Tasks planned for next week Which tasks are priority? Haveyousetasidesufficienttimefor completion? Collection of reliable and authentic information. yes Project plan status to date (on, ahead, behind) Supervisor comments to address Signature of the Supervisor and date: APPENDIX II Template for Performance Review to be attached with the report by the learner: What was the Project supposed to accomplish? The project accomplished“To evaluate the types of Strategies and Initiatives companies put in place in order to build a diverse and inclusive workforce.” A case study on Nike Company. Did the project succeed in its aims/ how do you know? Specifically, please outline any evaluation and assessment undertaken. Yes, project succeed in its aim as it is completed on time. What things do you think worked well and why? Evaluate all aspects of the project (e.g initial inception, project activities and project outcomes) from a range of perspectives. My communication skill worked well as it include use of online platform. Use of project management plan, Gantt chart, WBS and a small scale research is made. What problems emerged during the project and how were they tackled? Was there timely identification of issues and resolution during the project process? Lackoftimemanagementisfacedwhichweretimelyidentifiedandresolved through using Gantt chart. What did you learn from undertaking the project? 26
Better communication and managerial skills were learnt through project. How would you rate your performance as a management consultant leading the project? 9 out of 10. What strengths and weakness of your performance did you identify? It had been identified that my communication skills were my strength where as time management is my weak point. How will this inform and support your continuous professional development? Thiscurrentresearchwillinformandsupportmycontinuousprofessional development through yielding better understanding about equality and diversity together with generating better managerial and professional skills. 27