Analyzing Issues and Challenges in Implementing Equality and Diversity Practices at Workplace
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This case study analyzes the issues and challenges that arise while implementing equality and diversity practices at the workplace, using Marks & Spencer as a case study. It explores the concept and importance of equality and diversity, identifies the challenges associated with it, and suggests ways to overcome them.
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Unit 6 - Managing a Successful Business Project
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Table of Contents TITLE: To analyse several issues and challenges that arises while implementing equality and diversity practices at workplace. A case study on Marks & Spencer..............................................3 INTRODUCTION...........................................................................................................................3 TASK 1............................................................................................................................................3 P1 Project aims and objectives....................................................................................................3 Research aim:..............................................................................................................................4 Research Objectives:...................................................................................................................4 Research Questions:....................................................................................................................4 LITERATURE REVIEW................................................................................................................4 Concept and importance of equality and diversity......................................................................4 Various issues and challenges associated with equality and diversity practices at workplace...5 Ways to overcome issues related with equality and diversity.....................................................5 P2 Project Management Plan......................................................................................................5 P3 Work breakdown structure and Gantt chart...........................................................................7 ..........................................................................................................................................................8 TASK 2............................................................................................................................................8 P4 Small-scale research by applying qualitative and quantitative research................................8 TASK 3..........................................................................................................................................10 P5 Examine research and data by using appropriate tools........................................................10 P6 Communicate appropriate recommendations......................................................................13 TASK 4..........................................................................................................................................14 P7 Reflection.............................................................................................................................14 CONCLUSION..............................................................................................................................15 REFERENCES..............................................................................................................................16
TITLE:Toanalyseseveralissuesandchallengesthatariseswhile implementing equality and diversity practices at workplace. A case study on Marks & Spencer. INTRODUCTION Equality as well as diversity within the organisation means providing equal opportunities to the individuals at both society and workplace. Along with this, it also assist in attaining various opportunities & benefits which enhance the development of staff members in a positive manner. While adopting practices which is related with equality & diversity, various issues and challenges have been faced by the management team of the company. In the present research report, M&S is chosen as the base company so that researcher will be able to conduct the investigation in an effective manner (Glatthorn and et. al., 2018). It is the organisation which is a multinational retailer company based in United Kingdom and is established in the year 1884. in the present research, initially aim along with objectives is being developed by the researcher so that investigation can be done effectively. Along with this, the report includes detail description about PMP, WBS and Gantt Chart. Furthermore, discussion is conducted on what type of research approach is best and most suitable for the researcher. At last, recommendations is give by the investigator after conducting the whole research effectively. TASK 1 P1 Project aims and objectives Equality & Diversity is define as the terminology which comprehends fair and equal opportunities to each individuals working within the workplace without focusing on any kind of factor which might generate discrimination. From past few years, it has been said that one of the most crucial function of an organisation is to protect their employees from any kind of discrimination. Generally, discrimination is something against anything such as race, gender, religion, sex, belief, sexual orientation and many more. It has been analysed that equality & diversity within the organisation plays very important role in order to satisfy the requirements of employees.Apartfromthis,largenumberoforganisationdealswiththeproblemof discrimination which affect the overall performance of the company.
Generally, it is important for a business organisation such as Marks & Spencer that they need to focus on such elements as they directly impact the profitability as well as performance of the company. There are various kinds of laws and regulations implemented by the government of UK so that equal and fair opportunities will be given to both male and female. Research aim: “To analyse several issues and challenges that arises while implementing equality and diversity practices at workplace.” A case study on Marks & Spencer. Research Objectives: To understand the concept and importance of equality and diversity. To determine various issues and challenges associated with equality and diversity practices at workplace. To identify several ways to overcome issues related with equality and diversity Research Questions: What do you understand by the concept and importance of equality and diversity. How to determine various issues and challenges associated with equality and diversity practices at workplace. What are the ways to overcome issues related with equality and diversity. LITERATURE REVIEW Concept and importance of equality and diversity As per the thought of (Barnham, 2015)it has been said that equality & diversity within an organisation plays very essential role as it provide each and every employee equal and fair opportunities to the staff members. By implementing effective equality and diversity practices, employees feel motivated and encouraged because of no discrimination factor. Furthermore, it is said that diversity is a concept which consist of age, gender, religion, colour, race and many more. Apart from this, equality helps the current employees in order to gain various opportunities and fair treatment within the workplace. This as a result, provide assistance to the organisation as there performance will be increased on a continuous basis. Importance of implementing equality anddiversity practices among the organisation is that efficiency of staff members will be increased which helps in gaining positive results.
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Various issues and challenges associated with equality and diversity practices at workplace According to the thought of (Boekhorst, 2015)it has been said that there are ample number of issues and challenges which is linked with both equality as well as diversity within the workplace. Some of these issues might arise within the organisation which affect the whole result in a negative manner. Therefore, it is essential to reduce such kind of negative issues from the working environment so that positive result will be developed within limited time frame. These issues might be generation gap, cultural as well as language barrier, physical and mental disabilities and many more. Hence it is required by the management team to examine their working environment on a regular basis so that if any kind of situation arise at the workplace might be resolved within the time period. It has also been analysed that all these issues as well as challengeshighlyaffecttheoverallperformanceofthestaffmembersalongwiththe performance of organisation at the competitive marketplace. Along with this, employees feel satisfied as they get fair and equal opportunities within the organisation. Ways to overcome issues related with equality and diversity As per the thought of (Cacchione, 2016)it is said that there are various methods which help in reducing the issues and challenges arise within the organisation which is associated with equality and diversity. It has been said that managers need to communicate each and every information with their staff members in an effective manner so that their might not be any kind of confusion arise among the employees. Along with this, every individual will be able to share their thoughts and views freely and have equal opportunities for the development. This will help in increasing the overall efficiency of staff members, which provide positive result by developing high quality products and services. P2 Project Management Plan Project management plan refers to an essential written document also known as blueprint which provide positive assistance to the company in order to perform the investigation in an effective and appropriate manner. This is the plan which includes various policies, plans and strategies mainly aid in conducting all the business functionality within given time frame and in an effective manner. Some of the most essential factors are going to be discussed as follows: Cost:It refers to the total number of amount used by a company so that they will be able to produce high quality products and services in order to satisfy the needs and wants to customers. In references to the current research, it is said that researcher
needs adequate amount of funds so that they can conduct their investigation in a positive manner and produce required outcomes effectively. Furthermore, there are mainly three types of costing techniques which are budgeting, cost breakdown structure, cash fellow statement and many more. In the context of present research, researcher require total amount of£90 in order to conduct the investigation in an appropriate manner. Scope:It is the another important factor which includes the actualscope of present investigation in context of both real life and business. In reference to the current investigation, the scope of this research is quite wide in context of M&S as well as to all those MNC's who mainly perform their functions within the same sector (Cottrill, Denise Lopez and Hoffman, 2014). At the end of this research, investigator will be able to gain ample number of opportunities at the marketplace which is accomplished by M&S. Time:Another factor is time which is required to complete the whole research in an appropriate manner. It has been analysed that time of the research is decided by the team before starting the research so that all the task will be attained within given time frame.Inthecontextofpresentresearch,inordertocompletethewhole investigation total time is taken by researcher is 6 months. This will help in producing positive result within given time frame. Quality:It is very essential to maintain the quality of all the collected information and data so that they can produce positive outcomes. These data and information is gathered from different authentic sources. It is essential for the researcher to keep all the information confidential so that no one get harmed by any kind of outcomes. Communication:Along with this, it is very important to communicate each and every information with the team members so that the research will be conducted in an appropriate manner. In reference to the current research it is required by the researcher to use specific tools and techniques so that necessary information will be communicated effectively (Drews and Van den Bergh, 2016). For this, mobile phones, emails, regular meetings and many more need to be conducted by the researcher on a continuous basis.With the help of this, researcher will be able to communicate all the strategies with their team members in an effective manner.
Risk:One of the main risk which is associated with the research is that all the information which is gathered by the researcher is not authentic and affect the whole research. This will impact the gross working & reputation of organisation at the marketplace. Hence, it is required for the researcher in order to conduct the whole investigation in an appropriate manner. Resources:The current investigation is done for M&S on a wide topic of equality & diversity at the organisation which needs various resources to complete the research. It consist of some resources such as land, labour, capital and so on. All these available resources helps in conducting the whole work effectively and appropriately. P3 Work breakdown structure and Gantt chart Work-breakdown structure-This tool is being used for dividing the larger activities into smaller part so that work can be easily finished according to the requirement. This is beneficial in order to organise team work in managed ways. As the activities are subdivided so members of the team can easily be executing their working according to their set targets. This tool is useful in order to manage all the assigned task in given time so that detailed information about the project can be easily achieved (Durlak, 2015). The breaking of task into small components results in enhancing overall business productivity thus enhancing business growth. This is a beneficial tool as employees work according to the set time and they can easily achieve their target by completing their allotted task.
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Gantt chart-This tool is used for graphical presentation of different activities which had to be completed at the allotted time this is also known by the name of the visual presentation. The activities are divided according to work for limited period of time. In relation with the research project the investigator uses this tool in order to delegate their overall working to the member of the team according to their desired capacity. The project can be planned and executed in systematic manner thus achieving success in their operation. The project which are of small size are being planned and executed so that they can be completed ion desired time. This chart helps in identifying the starting and ending date of the given project. The other name of this chart is bar graph on which reflects relationship of activities with their plan status. TASK 2 P4 Small-scale research by applying qualitative and quantitative research The research methods are valuable in order to collecting data from different sources which are valid and generate effective results. This results in ensuring valid outcomes for the investigation. The two different method which are used by the researcher are quantitative and qualitative form which are evaluated below as: Qualitative method-The data which is being collected is being measured with the concept of theories. The various methods used for qualitative research are evaluated below as:
Interactive methods:This factor is useful in order to formulate theory andprocedures which are being useful for designing of research, interpretation of data and analysis purpose. Interviewing-This is form of qualitative research which is focused on executing intensive type of interview for the individuals and the respondents are very small in number in order to know their perception on a particular idea. The major benefit of conducting the interview method is linked with knowing the opinion of different persons with regards to their opinion and suggestion On the other side the disadvantage is that is very time consuming method and also include huge cost. Quantitative method- This is the systematic method in which data is collected, analysed and performance is done by using tools & techniques related to maths. The different type of method included inqualitative form are described below: Structured observation-In this method the data is being collected by the investigator without any direct contribution of applicants (Flick, 2015) Questionnaire survey-Thisfactor consists of variousresearch questionsso that information can be easily gathered from the respondent. For collection of data from the participant’s questionnaire tool is being utilized as the major benefit of using this method is that it is not very expensive and large population sample size is used. On the other way the disadvantage is that opinion of respondent while filling questionnaire can be biased thus making the process complex. Questionnaire Q1) Do you understand the concept of equality & diversity at the workplace?Frequency a) Yes25 b) No5 Q2) According to your point of view, do you think implementing equality & diversity practices creates issues and challenges within the organisation? Frequency a) Yes20 b) No10 Q3) What are the main issues faced by executing equality and diversity withinFrequency
the organisation? a) Generation gap10 b) Mental and physical disabilities8 c) Gender equality12 Q4) What benefit will be gained by managers of M&S with the assistance of implementing equality and diversity at the company? Frequency a) Attract & retain potential employees8 b) Enhanced performance12 c) Create positive working relationships10 Q5) Which one is the best strategy adopted by the management team of M&S in order to execute equality & diversity at the workplace? Frequency a) Treating everyone fairly10 b) Providing training to current staff members on diversity issues10 c) Review organization equal and fair employment policy10 Q6) In what manner, equality & diversity practices affect the performance of staff members? Frequency a) Positive manner20 b) Negative manner10 Q7) Which one is the main responsibility of the management team of M&S in order to equality & diversity within the organisation? Frequency a) Legal Mandate10 b) Employer Commitment10 c) Training10
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TASK 3 P5 Examine research and data by using appropriate tools Theme 1: Understanding about the equality & diversity concepts Q1) Do you understand the concept of equality & diversity at the workplace?Frequency a) Yes25 b) No5 Interpretation:It can be understood from above diagram that when it was asked to 30 respondents regarding the concept of equality and diversity in organisation. It was seen that there was a positive response of 25 respondents and other remaining 5 had a negative view because disagreed that they are not having an understanding of concept of equality and diversity. Theme 2: Issues & challenges about implementing equality & diversity at workplace Q2) According to your point of view, do you think implementing equality & diversity practices creates issues and challenges within the organisation? Frequency a) Yes20 b) No10 Interpretation:From above represented graph it is analysed that when it was questioned to respondentregardingvariousissuesandchallengeswhichareemergingbecauseof implementation of equality and diversity practises it was seen that 20 of themhad a yes to this question on the other hand remaining 10 respondents had a negative view point. Theme 3: Issues faced by management team while managing diversity and equality Q3) What are the main issues faced by executing equality and diversity within the organisation? Frequency a) Generation gap10
b) Mental and physical disabilities8 c) Gender equality12 Interpretation:From above graph it can be said that when it was asked to respondents regarding various issues which organisation will face when they will be executing equality and diversity practises there were different view points such as 10 respondents felt that generation gap will be a issue, 12 of them had a view that gender equality is also a issue which organisation can face and reaming 8 felt that physical and mental disabilities is also a issue which can act as a barrier. Theme 4: Benefits gain by m&s with the assistance of equality & diversity Q4) What benefit will be gained by managers of M&S with the assistance of implementing equality and diversity at the company? Frequency a) Attract & retain potential employees8 b) Enhanced performance12 c) Create positive working relationships10 Interpretation:From above graphit canbe concludedthatresearcherasked to allthe respondents about what will be overall benefit which will be gained by mangers in M & S when there will be equality and diversity practises implemented. Majority that is 12 respondent had a feeling that it will lead to enhanced performance. 8 respondents felt that it will be very helpful in attracting and retaining of employee shaving required potential. This leads to a conclusion that overall performance can also be improved because of such practises which are related to equality and diversity in organisation. Theme 5: Strategies adopted by management team in order to implement equality and diversity at the workplace Q5) Which one is the best strategy adopted by the management team of M&SFrequency
in order to execute equality & diversity at the workplace? a) Treating everyone fairly10 b) Providing training to current staff members on diversity issues10 c) Review organization equal and fair employment policy10 Interpretation:It can be interpreted from the above graph that when it was asked to respondents about the best strategy which can be adopted by the organisation there was a responses which was a equal manner such as 10 respondents felt treating everyone fairly is a strategy, other 10 felt that providing training to the present staff members on various diversity issues and remaining 10 had a view that there must be review of fair and equal employment policies in organisation. This means that there has been a equal response on part of all the respondents and there is no one factor on which majority has agreed. Theme 6: Impact on the performance of employees Q6) In what manner, equality & diversity practices affect the performance of staff members? Frequency a) Positive manner20 b) Negative manner10 Interpretation:From above mentioned graph it can be said that when it was asked to respondents that in what way the practises of equability and diversity will be affecting the organisation than there was a positive response of majority of respondents such as 20 employees responded in a positive manner and said yes tothis questions and remaining 10 had a negative response as they had a negative response to this question. Theme 7: Major responsibilities of management team for executing equality & diversity at workplace
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Q7) Which one is the main responsibility of the management team of M&S in order to equality & diversity within the organisation? Frequency a) Legal Mandate10 b) Employer Commitment10 c) Training10 Interpretation:when it was asked to 30 respondents about what will be the major responsibility of the legal team in M & S then there was a mixed response as 10 respondent views that legal mandate will be responsibility. Other 10 felt that employer commitment is a responsibility and reaming 10 felt that adequate training should be given to employees which will help them in fulfilment of their responsibilities. This is major reason that management team of M & S have to compulsorily fulfil all their responsibilities. P6 Communicate appropriate recommendations From the above analysis it has been observed that diversity and equality are two different factor but they are having positive implication on enhancement and development of firm. In relation with the above. There is various recommendation in context to diversity and equality factor which should be taken into concern by Marks & Spencer and these are evaluated below as: Marks & Spencer should formulate plans and strategies at work area in relation with the Equality Act of 2010. On the basis of the above act the employees who are having feeling of discernment on the basis of race, sax and gender should be treated equally in order to avoid feeling of being discriminated (Galpin, 2014). Marks & Spencer should treat all their news and old workers equally in order to motivate them to achieve their set business goals and target in desired time frame. There should be initiative’s taken by Marks & Spencer to indulge all the employees in the decisionmakingprocesssothatfirmcanretainthemforlongtimeatbusiness organisation. The managing team of Marks & Spencer should plan strategies and tactics according to their code of conduct so that management team which is working at the top most level should achieve positive outcomes in relation to equality and diversity.
The firm should focus on conducting training and development activities in order to implement equality and diversity at work place. This is beneficial in order to enhance skill of employees so that business productivity can be enhanced. TASK 4 P7Reflection While conducting the whole research, it has been observed by me that there are lot of issues and difficulties. All these issues might affect the whole result in negative manner as they directly linked with my capabilities and skills. It has been said that in the present context ofequality and diversity within the organisation which provide me range of bad as well as good experience. While doing my functions it has been identified by me that my communication as well as team management skills is not good which need to be improved by me within stipulated time frame (Konrad, Yang and Maurer, 2016). One of the biggest risky part of this research is to gather information and data from respondents. As my communication skill is not so good I was not been able to talk with respondents effectively. But at the end of this investigation, I have observed that my team management along with communication skill has been improved by each passing time. CONCLUSION From the above discussion it can be concluded that equality and diversity are two most important principles which must be present in every organisation. They are a key to achieve success for all organisation. It can also be concluded that equality is a factor which leads to a development of positive mind set of all the workforce in a company. Also, diversity is also a key which helps in achievement of success as new and creative ideas help in innovation to the creative department of every company. This research has been conducted using various primary and secondary sources of collecting data which in turn is very helpful for the researcher in achievement of their set objectives. Also, it has been understood with the help of various aspects being discussed in this research report is that when employees are satisfied then it becomes very easy for top management in managing the teams in a more effective way and achievement of objectives and mission which has been set by them in the specified time frame. Hence, it becomes very important for all organisation that they are adapting with the changing policies as compared to their various
competitors. This leads to survival of company for a longer period of time and achievement of effectiveness on their functions and cost.
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REFERENCES Books and Journals Barnham, C., 2015. Quantitative and qualitative research: Perceptual foundations.International Journal of Market Research.57(6). pp.837-854. Boekhorst, J. A., 2015. The role of authentic leadership in fostering workplace inclusion: A social information processing perspective.Human Resource Management.54(2). pp.241- 264. Cacchione, P. Z., 2016. The evolving methodology of scoping reviews. Cottrill, K., Denise Lopez, P. and C. Hoffman, C., 2014. How authentic leadership and inclusion benefit organizations.Equality, Diversity and Inclusion: An International Journal.33(3). pp.275-292. Drews, S. and Van den Bergh, J. C., 2016. What explains public support for climate policies? A review of empirical and experimental studies.Climate Policy.16(7). pp.855-876. Durlak, J. A. ed., 2015.Handbook of social and emotional learning: Research and practice. Guilford Publications. Flick, U., 2015.Introducing research methodology: A beginner's guide to doing a research project. Sage. Galpin, T. J., 2014.The complete guide to mergers and acquisitions: Process tools to support M&A integration at every level. John Wiley & Sons. Glatthorn, A. A., and et. al., 2018.Curriculum leadership: Strategies for development and implementation. SAGE publications. Harland, T., 2014. Learning about case study methodology to research higher education.Higher Education Research & Development.33(6). pp.1113-1122. Israel,B.A.,andet.al.,2017.CriticalissuesindevelopingandfollowingCBPR principles.Community-based participatory research for health: Advancing social and health equity.pp.31-46. Kirton, G. and Greene, A. M., 2015.The dynamics of managing diversity: A critical approach. Routledge. Konrad, A. M., Yang, Y. and Maurer, C. C., 2016. Antecedents and outcomes of diversity and equality management systems: An integrated institutional agency and strategic human resource management approach.Human Resource Management.55(1). pp.83-107. Kumar, R., 2019.Research methodology: A step-by-step guide for beginners. Sage Publications Limited. Long,Q.,2016.Anovelresearchmethodologyforsupplynetworkcollaboration management.Information Sciences.331.pp.67-85. Mukhopadhyay, S. and Gupta, R. K., 2014. Survey of qualitative research methodology in strategy research and implication for Indian researchers.Vision.18(2). pp.109-123. Quinlan, C., and et. al., 2019.Business research methods. South Western Cengage. Rees, G. and Smith, P. eds., 2017.Strategic human resource management: An international perspective. Sage.
APPENDIX I Name of the learner:Name of the Supervisor: Project Title:Date: Updateofweeklyresearch/tasksachieved (Accountforaminimumofsixweekswith dates) What have you completed? Did you fulfil Task requirements? Are you on track and within deadlines set? Did you need to make any changes to your project management plan? Comments I have conducted a project on“To analyse several issues and challenges that arises whileimplementingequalityand diversity practices at workplace.” A case study on Marks & Spencer. Yes Yes 02.08.19 I am on track 06.08.19 I am on track 15.08.19 I am on track 20.08.19 I am on track 05.09.19 I am on track 11.09.19 I am on track 25.09.19 I am on track No Any risks and / or issues identified? Didyouidentifyrisks/issueswitha lack of skills required for undertaking research tasks? Didyouidentifyanyadditional risks/issues that have an impact on the Ihaveobservedamplenumberofissues and problems which is associated with cost andtime.Butallthesehavebeen enhancedbymewhileperformingthe whole research. No
project management plan? Problems encountered What barriers did you face? How did you overcome them? I have observed different barriers which is accompanyingwithteamaswellastime management and communication skill. In order to overcome from such situation, I havetakenpartinvariouskindsof sessionsandactivitieswhichhelpmein myoveralldevelopmentinbothpersonal and professional level. New Ideas & change of project directionInordertoperformtheinvestigation effectively I want 3 weeks more. What Have I learnt about myself this week? How did I feel when I had to deal with tasks/problems? DidIfinditusefultocompletethe tasks? How well have I performed? What did I contribute? What can I improve on next week? How might thislearning applyinthe future? According to me it is quite useful as well aseffectivewhichhelpmeinmynear futureatbothprofessionalandpersonal level. Yes according to me I have performed well and provide my 100% which in return assist me inoveralldevelopmentofmyskillsand knowledge. Icanmodifymyteammanagementand communication skills in next few weeks. These are the skills and knowledge which assistmeinmynearfutureinthemy whole growth. Tasks planned for next week Which tasks are priority?Data collection & interpretation
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Have you set aside sufficient time for completion? Yes Projectplanstatustodate(on,ahead, behind) Supervisor comments to address Signature of the Supervisor and date: Template for Performance Review to be attached with the report by the learner: 1.What was the Project supposed to accomplish? Main aim of this project is to“To analyse several issues and challenges that arises while implementing equality and diversity practices at workplace.” A case study on Marks & Spencer. 2.Did the project succeed in its aims/ how do you know? Specifically, please outline any evaluation and assessment undertaken. Yes, as per my opinion I have succeed in my aim and this is because the management team of M&S who provide me positive result while doing business research. In addition to this, according to them, this research assist me developing policies and strategies so that there must be equality among the staff members. 3.What things do you think worked well and why? Evaluate all aspects of the project (e.ginitialinception,projectactivitiesandprojectoutcomes)fromarangeof perspectives. With the assistance of effective and proper communication skill,I was capable enough to conduct the investigation in an appropriate way. Main reason behind this is that I have to convince ample number of individuals for gathering authentic and reliable information. 4.What problems emerged during the project and how were they tackled? Was there timely identification of issues and resolution during the project process? Whileperformingthewholeinvestigation,researcherhavefacedamplenumberof problems which is related to anxiety, depression and dissatisfaction which is quite negative andaffectthewholeresult.Inordertohandlesuchsituation,managersneedto
communicate with their staff members in an effective manner. 5.What did you learn from undertaking the project? Ihaveformulatedeffectiveteambuildingaswellascommunicationskillinorderto conduct the whole research in an appropriate manner. 6.How would you rate your performance as a management consultant leading the project? I will provide 9 out of 10 number to me. I have provide my 100% effort for conducting the whole investigation in an effective manner. 7.What strengths and weakness of your performance did you identify? My majorstrengthismy effectivecommunication skillwhichassistme inperforming effectively.Butontheotherhandmybiggestweaknessistimeaswellasteam management which negatively impacted my result. 8.How will this inform and support your continuous professional development? With the assistance of team skills I can grab large number of opportunities which increases mywholedevelopmentandgrowthatthemarketplace.Withtheassistanceofthis investigation, I have formulated effective communication skill along with problem solving skill.