Challenges in Talent Management at Amazon West Office

This research focuses on the challenges faced by Amazon West Office in talent management and the impact of recruitment and selection techniques on customer satisfaction. The aim is to identify the influence of recruitment and selection techniques on overall customer satisfaction and to determine how these techniques can be used to mitigate issues related to customer satisfaction. The research also discusses the scope and limitations of the study, resources and cost considerations, and includes a project plan and risk register plan.

Managing a Successful
Business Project

Contents
1. A brief explanation of your proposed research topic and why you have chosen it.....................3
2. An aim and some objectives for your proposed research............................................................3
3. A brief discussion of the scope and limitations of your proposed research................................4
4. Resources and cost considerations relating to your proposed research.......................................4
Cost is likewise expected to build up a successful arrangement for the project. To direct this
venture it is assessed the undertaking supervisor will require roughly 100 pounds and this sum
will take care of the various expenses of the task, for example, information assortment,
voyaging cost, correspondence cost and other undertaking relating cost. Under a cost chart is
indicated that shows the expense for the distinctive need of the undertaking.............................4
5. A project plan, Gantt chart or work breakdown structure in order to provide time frames and
stages for completion of your research............................................................................................4
6. A risk Register plan.....................................................................................................................6
7. Ethical issues approval form – complete the form at Annex 1....................................................7
REFERENCES..............................................................................................................................10

1. A brief explanation of your proposed research topic and why you have
chosen it.
The major topic of the research is to conduct or analyse the challenges faced by the
organisation in terms of Talent management. The organisation faces various types of challenges
in acquiring the talents, retaining the talented employees, providing them with the necessary
training and development programs and much more. This research has been performed with
respect to a company, Amazon West office of Seattle, Washington. Amazon is an online retailing
business in which the goods or merchandise gets sold through the company's website. It is one of
the 5 biggest company runny in this world. The company sell clothes, electronics, personal care,
toys, furniture’s and much more. This research includes an investigation upon the challenges
which the company faced with respect to the concept of talent management.
2. An aim and some objectives for your proposed research.
Aim of the project
"To identify the influence of recruitment and selection techniques of talent management
and its impact on overall customer satisfaction.". An examination on Amazon West office of
Seattle, Washington.
Research objectives
 To develop an understanding of impact of recruitment and selection on final deliverables
of an organization.
 To determine the influence of recruitment and selection techniques on customer
acquisition and retention for an organization.
 To enlist the issues that Amazon West office Seattle, Washington faces associated with
recruitment and selection.
 To determine how recruitment and selection can be used in order to subdue the issues that
an organization faces associated with customer satisfaction.
Research Question’s
 How recruitment and selection within an organization can impact the overall quality of
final deliverables?
 What is the influence of recruitment and selection techniques on customer acquisition and
retention within an organisation?

 What are the issues that an organization faces regarding recruitment and selection
techniques with an organization?
 What are the different ways in which recruitment and selection can be used to mitigate
the threats that an organization faces associated with customer satisfaction?
3. A brief discussion of the scope and limitations of your proposed research.
Methodology: The report has used the primary data in gathering the information.
Primary data is the method in which the data or the information is collected first hand through
observation, questionnaire, survey and the so on. The data is gathered through conducting the
interview of customers of Amazon West office Seattle, Washington and ask them about the
theories and practices that the organization undertakes in order to enhance the customer
acquisition and retention along with the impact of efficient recruitment and selection on the
same.
Scope: Present examination has expansive extension since it helps in expanding information
about the ability the board techniques. This examination additionally has greatest degree since it
utilizes quantitative exploration that gives mathematical data.
Limitations: The limitation which can be identified with this project is the lack of
appropriate resources which need in the performance of this investigation. The time period which
has been allotted to for the completion of project is also very short through which the research
process can be performed in a short but not comprehensive way. Apart from this there is a lot of
risk for the manipulation of the data which has been collected. The data or information which the
investigator has collected may not be very true to consider. This factor also plays as a limitation
for the research.
4. Resources and cost considerations relating to your proposed research.
Cost is likewise expected to build up a successful arrangement for the project. To direct
this venture it is assessed the undertaking supervisor will require roughly 100 pounds and this
sum will take care of the various expenses of the task, for example, information assortment,
voyaging cost, correspondence cost and other undertaking relating cost. Under a cost chart is
indicated that shows the expense for the distinctive need of the undertaking.
Resources: There are various assets of gathering data about the theme. These sources are
books, diaries, articles, magazines, distribution research and so on. All these are powerful

sources that helps agent in gathering of auxiliary data with respect to the subject. Task asset is
the general important need to direct a venture, for example, capital, individuals, devices and
gear. Undertaking asset depends dependent on the venture.
5. A project plan, Gantt chart or work breakdown structure in order to
provide time frames and stages for completion of your research.
Project plan: The plan for the project is to conduct an investigation stating the challenges face
in the talent management by the company Amazon West office of Seattle, Washington. In
addition to that the goal is to analyse hoe effective recruitment and selection methodologies can
be used in order to enhance overall customer satisfaction in the organization.
Gantt Chart:

6. A risk Register plan
The following risks can be get register with this particular project and the risk
register table can be as:
Risk
description
Size of risk
(Out of 5)
Impact Corrective measures
Time frame This is biggest
one in nature.
This has the
mark of 5.
The short time
frame may hamper
the quality of the
research project
A proper time table needs to get develop
which covers all the required activities
that needs to undertake
Lack of
resources
This has
presence in
substantive
nature. The
mark of this
risk is 3.
Lack of resources
may fail the
project purpose.
The resources must get collect properly
before the commencement of project.
Effective
interview
questions
This has
presence at
very less level.
This may not fulfil
the major purpose
of project as the
The interview questions needs to get
formed with proper evaluation.

The mark of
this risk is only
1.
data collected
would not be
relevant
Cost This is medium
nature risk.
This has the
mark of 3.
This may hamper
the quality of the
investigation as
actual cost is not
available with the
investigator.
The budget needs to get formed before
the project commencement and then it
must first get collected.
Data
security
This risk has
the mark of 1.
The data must get
secure from
getting stolen by
any other person
who later use that
data for
performing the
wrong activities
The data collected must get stored and
secured with the help of secure software
which locks the information with some
user id and password.
7. Ethical issues approval form – complete the form at Annex 1.
Yes No N/A
The research
participants
The research will not involve children under 18 or
adults with known health, mental or social
yes

problems
The research will not cause physical or
psychological harm to any participant or other
person
yes
The research will not involve any payment, gift or
inducement being given to anyone
yes
The research will not involve any actual or
potential conflict of interest
yes
The research will not involve withholding relevant
information or misleading participants
yes
The research will not give rise to any potential risk
of harm or distress to myself
yes
The research
process
I have already obtained permission from a
responsible individual in the chosen organisation in
order to carry out my primary research there
and/or to use other data and facilities in
connection with my research.
yes
I will seek and obtain written informed consent
from all participants before conducting interviews
or focus groups
yes
I will provide adequate information for participants
in a questionnaire survey so that they can make an
informed decision whether or not to participate
yes
I will ensure participant data, including recordings,
is treated confidentially and stored securely during
the research project and is destroyed once my final
module result has been confirmed
yes
I will preserve the anonymity of, and information
about, informants unless they give their express
permission in advance
yes
I will not name any individuals in my project(s)
where this may potentially cause them harm or
problems
yes

I will respect the right of participants to withdraw
their co-operation without notice or reason at any
stage
yes
Use and
publication
The findings from my research will be used solely
for the purposes of the project(s) on this module
and will not be used for any other purpose without
the written approval of DGHE and the organisation
which is the subject of the research
yes
I will not publish my final research or use data
collected during the research project without first
gaining the written consent of DGHE and the
organisation where the primary research was
conducted
yes
Honesty and
integrity
I will act at all times honestly and in such a way as
not to reflect discredit on the college, its staff or
students; and not to cause distress,
embarrassment or unpleasantness to any party
whether before, during or following contact with
them
yes
I will not make up my results: all my data will be
collected by me and be presented honestly
yes
I will cite sources correctly and not plagiarise other
authors’ work
yes

REFERENCES
Books and journals
Arnold, J., Coombs, C. R. and Gubler, M., 2019. Career anchors and preferences for
organizational career management: a study of information technology professionals in
three European countries. The International Journal of Human Resource Management.
30(22). pp.3190-3222.
Callanan, G. A., Perri, D. F. and Tomkowicz, S. M., 2017. Career management in uncertain
times: Challenges and opportunities. The Career Development Quarterly. 65(4).
pp.353-365.
Chetana, N. and Mohapatra, A. K., 2017. Career planning and career management as antecedents
of career development: A study. Asian Journal of Management. 8(3). pp.614-618.