Investigation of Digital Technology Importance

The investigation aims to improve interpersonal, interaction, research, and communication skills through a project management process that meets objectives and assists learning. It helps data investigators improve knowledge and skill sets by considering books and journals such as Crane and Matten's Business Ethics and Dutta and Bose's Managing a Big Data Project.

Unit 6: Managing a Successful
Business Project (L4)

Table of Contents
INTRODUCTION...........................................................................................................................1
Background study...................................................................................................................1
P1. Aim and objectives of project..........................................................................................1
P2. Project management plan for Marks and Spencer............................................................2
P3 Work break down structure and Gantt diagram................................................................3
M1...........................................................................................................................................6
................................................................................................................................................6
D1...........................................................................................................................................7
P4 Applying qualitative and quantitative research methods..................................................7
M2...........................................................................................................................................9
P5 Analyse research data or design by using appropriate tools and techniques..................10
P6 Conclusion and recommendation....................................................................................20
M3.........................................................................................................................................21
D2.........................................................................................................................................22
P7 Reflection on the research activities................................................................................22
M4.........................................................................................................................................22
REFERENCES..............................................................................................................................23

INTRODUCTION
Title
“How business have coped with major challenges of digital disruption and transformation.”
Background study
The digital technologies have impacted operations of a business enterprise in a very
significant manner. The use of digital technology have laid a deep and crucial impact on business
activities that will be followed by a business enterprise. It helps in good rise in effectiveness and
rectification of different sort of trade related issues that arise in a firm. The business enterprise
will see through effective handling of these operations. The effectively used digital technologies
will help in development of a positive and supportive environment for customer to interact and
work with business entity. Besides this, a good use of digital technologies will support the firm
to gain a good competitive advantage (Ward, 2016.). Other than this, it has helped in making
services and products that are been offered by an organisation to be more innovative and
interactive. Other than this, issues related to digital disruption and transformation are to be well
handled by organisation that will impact overall functionality and thus help in increase in
meeting of targeted aims and objectives that will impact overall functions and thus will facilitate
rise in effectiveness of firm to perform business activities.
P1. Aim and objectives of project
Aim:
“To analyse measures taken by an organisation to cope with disruptions and transformation in
technologies - A case study of Marks and Spencer”
Objectives:
 To have a good knowledge of various digital technologies
 To identify different disruption and transformation related to digital technologies (Turner,
2016).
 To analyse impact of this disruption and transformation on different business activities.
 Providing effective recommendations and conclusion based on research and give out a
reflective account to meet targeted aim and objectives
1

P2. Project management plan for Marks and Spencer
A good project management plan will support effective rise in customer satisfaction level
that helps in effective planning of business project that helps in effective management of trade
operations and thus facilitate a good management of functions of a retail enterprise in a better
way (Kaiser, El Arbi and Ahlemann, 2015.). The project management plan for Marks and
Spencer etc
Various elements are been taken in consideration that lay a very deep and crucial impact
on different business objectivities that are been taken in consideration and thus helps in good
facilitation of activities that are been followed (Turner, 2016). Some major factors that are been
taken in consideration are:
Cost: Cost has to be managed in a very effective way. A good planning of financial
resources will support in better rise in effectiveness of project. The disruption and transformation
process impact it in a better way. For carry out several activities such as internet, transportation,
printing and stationary, researcher requires effective fund. It is very difficult in facilitating
various activities and processes in a systematic manner due to insufficient fund. Present project
will be taken approximately $400.00 cost in order to accomplish project aims and objectives
which will be used to carry out the research and analysis process related to the project.
Scope: Planning and effective management of business plan will be impacted by
transformation in digital technologies that will help in improving scope of a retail organisation in
a better way (Ward, 2016).The current research study have huge scope in the future as it main
aim is to analyse measures taken by an organisation to cope with disruptions and transformation
in technologies. With help of this investigation, researcher can understand that how business
organisation can improve its performance by implement digital technology. Study will cover the
importance of new transformation technologies in order to increase the efficiency level of the
company. Along with this, the study also reduce the negative factors which influence the overall
business operations as well. However it will not include the negative impact of failure of usage
of technological transformation.
Time: Effective management plan for project will help in effective management of
functions and thus help in good rise in efficiency of retail activities that are been followed by
firm. Well planning of time and schedules to carry out the business operations and activities will
help the firm to carry out the project related activities effectively.
2

Quality: Project planning will help retail enterprise to maintain and improve quality of
product and services that will help in rise in customer's satisfaction level. Effective and different
approaches will be undertaken in the consideration to get more precise data.
Communication: project plan also support effective rise in improvement of
communication process that help in better execution of various business activities in a very
effective way (Kerzner and Kerzner, 2017). In order to collect information regarding the digital
technology implementation within organisation, scholar has taken personal email address of 40
respondents as the line of communication. Thus, for conducting the survey, scholar have
prepared a systematic questionnaire along with questions of digital technology and sent this
questionnaire to 40 respondents with the help of mail. This is the best strategy for
communication through which respondents can freely provide answer all questions.
Risk and resources: planning also helps in mitigating risk factors and effective
management of risks that will help in increasing the effectiveness of cited retail enterprise. The
major risk is associated related to plagiarism. As in the investigation study, secondary data has
been included so it is major reason related to plagiarism. Besides, risk of failure is always been
present in the project management task due to the factors such as insufficient of resources, funds
or opportunities.
P3 Work break down structure and Gantt diagram
Task
Mode Task Name Duration Start Finish Predecessors Resource
Names Cost
Auto
Schedule
d
Identification of
Project Title 19 days Thu
8/30/18
Tue
9/25/18 human $5.00
Auto
Schedule
d
Making of Problem
Statements 10 days Wed
9/26/18
Tue
10/9/18 1 technical $10.00
Auto
Schedule
d
Setting Deadlines and
Resource Allocation 4 days Wed
10/10/18
Mon
10/15/18 1,2 $0.00
Auto
Schedule
d
Literature Review 5 days Tue
10/16/18
Mon
10/22/18 3 $0.00
Auto
Schedule
d
Choosing Various
Techniques for
Investigation
6 days Tue
10/23/18
Tue
10/30/18 4 physical
resources $10.00
3

Auto
Schedule
d
Calculation of Cost 6 days Wed
10/31/18
Wed
11/7/18 5 financial
resources $0.00
Auto
Schedule
d
Data Interpretation and
Data Analysis 7 days Thu
11/8/18
Fri
11/16/18 6 $0.00
Auto
Schedule
d
Evaluation of Results 5 days Mon
11/19/18
Fri
11/23/18 7 Software’s $25.00
Auto
Schedule
d
Giving Out
Conclusion and
Recommendations
3 days Mon
11/26/18
Wed
11/28/18 8,6 $0.00
Auto
Schedule
d
Documentation of
Results 2 days Thu
11/29/18
Fri
11/30/18 9 $0.00
Auto
Schedule
d
Report Submission 2 days Mon
12/3/18
Tue
12/4/18 10 $0.00
Illustration 1: Network Diagram
4

Illustration 2: Gantt chart
5

Illustration 3: Work Break down Structure
6

M1
The effective project management plan will help in good increase in the effective
planning and execution of the research process that will help in gaining the suitable outputs from
the business process and achieve the targeted aims and objectives.
Task Mode Task Name Duration Start Finish Predecessors Resource
Names Cost
Auto
Scheduled
Identification of
Project Title 19 days Thu
8/30/18
Tue
9/25/18 human $5.00
Auto
Scheduled
Making of Problem
Statements 10 days Wed
9/26/18
Tue
10/9/18 1 technical $10.00
Auto
Scheduled
Setting Deadlines and
Resource Allocation 4 days Wed
10/10/18
Mon
10/15/18 1,2 $0.00
Auto
Scheduled Literature Review 5 days Tue
10/16/18
Mon
10/22/18 3 $0.00
Auto
Scheduled
Choosing Various
Techniques for
Investigation
6 days Tue
10/23/18
Tue
10/30/18 4 physical
resources $10.00
Auto
Scheduled Calculation of Cost 6 days Wed
10/31/18
Wed
11/7/18 5 financial
resources $0.00
Auto
Scheduled
Data Interpretation and
Data Analysis 7 days Thu
11/8/18
Fri
11/16/18 6 $0.00
Auto
Scheduled Evaluation of Results 5 days Mon
11/19/18
Fri
11/23/18 7 softwares $25.00
Auto
Scheduled
Giving Out Conclusion
and Recommendations 3 days Mon
11/26/18
Wed
11/28/18 8,6 $0.00
Auto
Scheduled
Documentation of
Results 2 days Thu
11/29/18
Fri
11/30/18 9 $0.00
Auto
Scheduled Report Submission 2 days Mon
12/3/18
Tue
12/4/18 10 $0.00
The above project management plan aids to scholar in meet all aims and objective of the project.
The main purpose of this research is to analyse measures taken by an organisation to cope with
7

disruptions and transformation in technologies. For addressing this objective, scholar have
developed systematic project management plan along with various aspects and activities of
investigation such as cost, scope, time, quality, communication, risk and resources.
D1
The effective research project management plan and appropriate research methodologies
will help in good rise in the operations that will support a good rise in achieving of the targeted
aims and objectives through the better assessment of the output data received from the research
process. Project management procedure is an administration process of planning and controlling
the services and implementation of the project. In the current study, researcher have applied
various kinds of research methods and techniques such as deductive research approach,
positivism research philosophies, qualitative research technique, primary data collection method
etc. With help of qualitative research technique, researcher can conduct the study in more deep
and effective manner and represent information with help of graphs, table, charts etc. On the
other hand, with help of primary data collection, scholar can collect fresh information about the
subject. Deductive research approach focuses on relation and lead the exploration from general
to particular way. The proper implementation of deductive research approach and primary data
collection methods along with qualitative research techniques which will help the firm to carry
out the business operations and activities in a proper manner. This can be critically evaluated that
utilising this measures will help the firm to enhance the project management.
P4 Applying qualitative and quantitative research methods.
An effective analysis of data gained from a research process is very important as it helps
in gaining suitable output and meet targeted operation's and actions that are been taken in
consideration by business organisation (Dutta and Bose, 2015). The effective following of
research methodologies help in good rise in customer satisfaction level will help in good rise in
effectiveness of firm that will help in good rise in operations and thus will support a god
handling of business operations in a better way (Serra and Kunc, 2015). Besides this, the
efficient assessment of different sort of methodologies are:
Research design: Better designing of research process will help in effective planning and
thus facilitate a good rise in operations that help in good rise in meeting of research and project
requirements and come up with innovative ideas and actions to obtain appropriate outcomes
8

from research. It also helps in better rise in customer satisfaction level. For current research
project, exploratory form of research design is been taken in thought process by data
investigator.
Research philosophy: It involves ideology that involves better planning of operations
and actions that are been followed by retail business entity like Marks and Spencer. It helps in
carrying out of effective research process in order to gain knowledge about a particular project or
aim and objective related to functionality of firm this will also help in suitable rise in
effectiveness of business operations to handle business activities within firm. The research
philosophy will also support better management of outputs received from research process
(Kendrick, T., 2015). There are basically two types of philosophies that are been followed within
firm, named interpretivism and positivism. For current research process, positivism approach is
been utilized that will help in good rise in knowledge and insight by utilization of a good
questionnaire on impact of digital technologies.
Research approach: For the effective and better assessment of the different sort of
assumptions that are been taken in consideration by the firm. It will help a researcher to take
suitable and appropriate measures to increase the effectiveness of the research process that is
been carried by the business organisation (Gangotra and Shankar, 2016). The research approach
will involve the utilization of effective analysis and hypothesis that will support a good rise in
the customer satisfaction level that will help in effective planning of the business activities that
support a good management of the research and analysis process that will help in good rise in the
businesses that will support a good handling of the operations that will help in suitable
management of data investigation process. For the current research project, the deductive form of
research approach is been taken in consideration that will help in good rise in the customer
satisfaction level. It will involve various hypothesis that will help in good rise in achieving of
outputs from a business activity.
Research strategy: The adoption of a good research strategy will help in acquiring
various measures that will help in good rise in the operations that support a good rise in the
operations that will support a good planning of the data investigation process (Hillson and
Murray-Webster, 2017.). It will also help in effectively collecting the necessary data or
information that will support a good rise in customer satisfaction level. The data investigator will
look after the better planning of the operations which will support a good rise in planning and
9

executing of the research process. There are basically two forms of data investigation and
strategies named qualitative and quantitative. For the current research process,
Data collection: For analysing the measures used by the cited enterprise to identify the
measures to cope the digital disruption and transformation, appropriate data collection methods
will be imbibed and followed by the data investigator at the cited firm. The effective data
collection will help in good rise in the knowledge and gaining of the data and information about
the impact of digital disruption and transformation on the business activities that are been
followed by the business operations that are been followed by the cited retail enterprise (Crane
and Matten, 2016). The proper data collection that is been adopted by the firm will help the
business enterprise to grow and develop in a better way. Collecting of appropriate data and
information will support a good increase in the data collection and meeting of targeted
operations. For the current research project, primary data collection process is been undertaken
that will help in good rise in customer satisfaction level and meeting of the targeted aims and
objectives set by the firm. This will involve the better use of questionnaire for the assessment
process by the firm (Henson and Sandberg, 2017).
Sampling: For having a better idea of the data and information that is been used within
the organisation, sampling of the data is very necessary that will help in good management of the
business operations that will help in good rise in the operations that will help in good planning of
the trade operations. The sampling is the major factor that decides the extent and amount of data
that is been collected within the firm. Besides this, it will help the data investigator to plan the
business operations and activities. For the current research process, random sampling is been
used that will involve the assessment of 20 employee's as respondent for the research process
that will followed at the cited business enterprise (Nicholas and Steyn, 2017.).
Data analysis: The proper data analysis will help in good planning and management of
the data that will help in good rise in the business operations that will support in good rise in
development of proper insight and knowledge. It involves the effective assessment of the
collected data in order to provide a good planning of the business operations and thus help in
effectively meeting of targeted goals and activities. For the current research project, data
investigator has used the thematic analysis which is a useful technique to gain the idea from the
collected data in a very systematic manner.
10

M2
The different research methodologies, that are been implemented within the research
process will help in effective rise in the operational capability and thus facilitate a good rise in
the operations and measures that will be taken by the data investigator to gain the suitable rise in
the effectiveness of the firm from research process. All methods that is used in the research study
is reliable and accurate. Various kinds of method included in the research methodology such as
research approach, research technique, research design, data collection, data analysis, etc. These
all method helps scholar in collecting information and finding out appropriate solution of
research issue. For example, research philosophy and aids in developing knowledge and nature
of the study and also assists obtain the results regarding the study. On the other hand Research
approach provides a clear path and criteria to researcher that helps in conducting study. In
addition to this, research techniques allows researcher to collect, analyse and interpret
information regarding subject and find out appropriate solution. The research measures that are
been taken in the consideration by the scholar will help the fir to enhance their work process and
thus support proper meeting of the objectives that are been set to get the proper outcome.
P5 Analyse research data or design by using appropriate tools and techniques.
Questionnaire
Name:
Gender:
Contact Number:
Is the firm well aware about the various sort of digital technologies?
 Yes
 No
 Not Sure
Do the digital technologies that are been implemented by the firm possess any sort of challenges
like disruption or transformation?
 Yes
 No
 Not Sure
Have this disruption and transformation in digital technologies have affected the business
11

operations of the cited retail enterprise?
 Yes
 No
 Not Sure
What sort of disruption and transformation that have been occurred within the organisation that
impacts the performance of the firm?
 Failure of system
 inability to use the digital technologies
 change in functionality
 other technological glitches
Is the cited retail enterprise able to handle these changes and disruption in digital technologies?
 Yes
 No
 Not Sure
Do you agree that the digital disruption and transformation has impacted the business
performance of the organisation in a very effective manner?
 Highly agree
 Agree
 Neutral
 Disagree
 Highly Disagree
Do the effective management of the disruption and transformation in digital technologies have
impacted the business performance of the organisation in future context?
 Yes
 No
 Not Sure
Is coping up with the disruption and transformation in digital technologies has proved a good
future opportunity for the firm?
 Yes
 No
 Not Sure
12

What measures are been followed by the retail entity to cope up with disruption and
transformation and change management in Marks and Spencer?
 Implying the latest technologies
 providing proper training to employee's
 Regular assessment of the digital system
 All the above
Any recommendation
-----------------------------------------------------------------------------------------------------------
Theme 1: Awareness about the digital technologies
Is the firm well aware about the various sort of digital technologies? Frequency
Yes 15
No 2
Not Sure 3
Total 20
13
Yes No Not Sure
0
2
4
6
8
10
12
14
16
frequency

Interpretation: According the research performed at the Marks and Spencer to identify the
impact of the disruption and transformation of digital technologies by the firm. In the research
process, out of 20 respondents, 15 candidates said that the firm is well aware about the digital
technologies. However, 2 respondents denied the firm and 3 candidates were not sure about it.
Hence, in can be interpreted that the firm is well aware about digital technologies.
Theme 2: Challenges to digital technologies
Do the digital technologies that are been implemented by the firm possess any
sort of challenges like disruption or transformation? Frequency
Yes 17
No 2
Not Sure 1
Total 20
14

Interpretation: Based on the data investigation at cited retail firm, this can be said that out of 20
candidates involved in the data analysis process, 17 respondents feel that the digital technology
possess a challenge for the firm while, 2 candidates denied the fact. However, 1 respondent was
not sure about it. Thus, based on the outcome this can be interpreted that digital technologies
possess a big threat for an organisation.
Theme 3: impact of disruption and transformation activities on the business activities of
the firm.
Have this disruption and transformation in digital technologies have affected the
business operations of the cited retail enterprise? Frequency
Yes 14
No 3
Not Sure 3
Total 20
15
Yes No Not Sure
0
2
4
6
8
10
12
14
16
18
frequency

Interpretation: Based on the data collected from the 20 respondent, 14 have said that the
disruption and transformation in the digital technologies have impacted the business operations
of the cited business firm. On the other hand, 3-3 candidates respectively reacted to No and Not
sure, respectively. Dependent on this data, it can be said that the operations of the retail firm are
deeply impacted by the disruption and transformation.
Theme 4: types of disruption and transformation occurred at the firm.
What sort of disruption and transformation that have been occurred within the
organisation that impacts the performance of the firm? Frequency
Failure of system 10
inability to use the digital technologies 5
change in functionality 3
other technological glitches 2
16
Yes No Not Sure
0
2
4
6
8
10
12
14
16
frequency

Interpretation: After the data investigation that is been performed by the researcher at the cited
retail enterprise, various reasons of the disruption in the organisation are been identified. Out of
20 respondents, 10 candidates had agreed that the disruption caused failure of the system. While,
5 candidates said that it is caused due to inability to use digital technologies at the firm. 3
candidates said that it has lead to the change in functionality while 2 respondents said that the
reason behind the disruption is other sort of technical glitches.
Theme 5: Ability of the firm to handle this changes
Is the cited retail enterprise able to handle these changes and disruption in digital
technologies? Frequency
Yes 12
No 6
Not Sure 2
17
Failure of system
inability to use the digital
technologies
change in functionality
other technological glitches

Interpretation: According to the data analysis, that is been followed by the firm, out of 20
respondents at the cited retail enterprise, 12 candidates reacted that the firm was able to handle
the disruptions caused at firm while 6 respondents denied the fact. On the other hand, 4
employees were not sure about it. Thus, based on the output gained, it can be said that Marks and
Spencer was able to manage the disruptions that are been caused by the digital technologies.
Theme 6: effectiveness of the impact of disruption and transformation activities on retail
enterprise
Do you agree that the digital disruption and transformation has impacted the
business performance of the organisation in a very effective manner? Frequency
Highly agree 10
Agree 4
Neutral 2
Disagree 2
Highly Disagree 2
18
Yes No Not Sure
0
2
4
6
8
10
12
14
frequency

Interpretation: As per the analysis and the data investigation at the cited retail enterprise, this is
been found that out of 20 respondents of the research process, 10 respondents highly agreed to
the fact that the disruption have impacted the performance of the firm while 4 people agreed to
the firm. On the other hand, 2 candidates were neutral over this. Besides this, 2-2 employees
were disagreed and highly disagreed respectively. Based on this evaluation, it can be said that the
firm is affected by the disruption and transformation.
Theme 7: Impact of the changes on future context.
Do the effective management of the disruption and transformation in digital
technologies have impacted the business performance of the organisation in
future context? Frequency
Yes 16
No 2
Not Sure 2
19
Highly agree
Agree
Neutral
Disagree
Highly Disagree

Interpretation: Dependent on the analysis of data at Marks and Spencer, it is been found that
out of 20 respondents, 16 feels that the disruption has impacted the business operations of the
firm in future context while 2- 2 candidates responded to No and not sure, respectively. Thus, it
can be interpreted that the future of the firm is also impacted due to disruption.
Theme 8: disruption and transformational activities to be opportunity for retail firm.
Is coping up with the disruption and transformation in digital technologies has
proved a good future opportunity for the firm? Frequency
Yes 15
No 2
Not Sure 3
20
Yes No Not Sure
0
2
4
6
8
10
12
14
16
18
frequency

Interpretation: Based on the data investigation process that is been followed by the firm, this is
been found that Among the 20 respondents, 15 candidates feel that the effective handling of
disruption an and transformation have proved as the big opportunity for the organisation. On the
other hand, 2 candidates denied the fact while 3 respondents were not sure about it. Hence, it can
be said that the change management is been beneficial for the firm.
Theme 9: Steps taken for the effective change management
What measures are been followed by the retail entity to cope up with disruption
and transformation and change management in Marks and Spencer? Frequency
Implying the latest technologies 10
providing proper training to employee's 4
Regular assessment of the digital system 4
All the above 2
21
Yes No Not Sure
0
2
4
6
8
10
12
14
16
frequency

Interpretation: As per the analysis of the data at Marks and Spencer, it is been said that out of
20 respondents, 10 favoured the use of the latest technologies to cope the disruption and
transformation issues. 4-4 candidates agreed to the proper work force training and regular
assessment of the digital technologies used in firm respectively. While, 2 candidates supported
the use of all the improvement measures. Thus, this can be said that different sort of measures
can be taken by the firm to scope up and handle the disruption and transformation in digital
technologies.
P6 Conclusion and recommendation
Based on the research process and the data analysis that is been performed at the cited
retail enterprise, Marks and Spencer, it can be said that the better management of the disruption
and transformation i.e. the changes in digital technologies will influence its business
performance in an effective and significant manner (Jeston, 2014). The disruption and
transformation process can impact the business activities and thus is required to be handle with
effective care and knowledge. It also helps in the accessing of different factors that are been
required to handle in the business operations and thus will support an effective rise in business
operations and activities. Besides this, the proper handling of the change management at the cited
22
Implying the latest
technologies
providing proper training to
employee's
Regular assessment of the
digital system
All the above

retail enterprise will help in good rise in the business operations that are been followed by the
firm.
Besides this, various recommendations can be taken in effective thought process and can
be followed by the firm that will help in good rise in the management of the disruption and
transformation process that is been followed by the firm. It will also help in improving the
effectiveness and efficiency of the business organisation that helps in good rise in the operations
of the organisation (Polonsky and Waller, 2014). Some major recommendations that can be
followed by the firm are:
 The regular assessment and effective planning of digital strategies for the firm will help
in effective planning of the better management of the disruption and transformation
process that are been taken in consideration by the organisation that help in good
handling of the various sort of digital and business activities.
 Employees are required to be effectively trained and provided with the suitable
knowledge in order to cope up with the change in technologies and handle the various
disruptive situations in a very effective manner.
M3
The selection of the various research tools and techniques like questionnaire and thematic
analysis will be accurate and effective in order to gain the suitable rise in the effective analysis of
the research aims and objectives and gaining a good output by the researcher. Besides this, the
provided recommendations will help the cited firm to manage the disruption process and gain a
good sustainability. In the current study, researcher have applied qualitative research technique
through which researcher have able to collected reliable and valid solution of research problem.
Primary data collection have supported to scholar in gathering fresh information regarding digital
technology and its implementation within organisation. The researcher have effectively used the
qualitative research strategy that has used the well-developed questionnaire and surveys with
close ended queries to gain a better insight about the particular aim or objective set by the data
investigator for cited retail enterprise. On the basis of collected information in the survey It has
been found that organisation should provide training and development to employees so as they
can effectively implement technology and some software in the process of business. In addition
to this, organisation should maintain regular updates of technology for effective outcome. The
23

tools and techniques that are been used will help the scholar to have a precise and accurate data
about the technological transformation, hence, helping to improve his knowledge and skills.
D2
From the outcomes it can be said that the proper management of the disruption and
transformation process, which will help in good handling of the operations and thus will support
a good handling of the operations that will support a better rise in the effectiveness of the
organisation to handle the research operations and activities and functions. From this entire
report I have analysed that in order to collect effective information, research methodology is very
important aspect. With help of various techniques such as research strategy, data collection,
research philosophy, research approach, scholar can find out appropriate solution. By use of data
collection and investigation, my communication, and research skill has been improved.
P7 Reflection on the research activities
Based on the effective research process that is been followed by the firm, this can be
reflected that the better management of the different business process is been very necessary and
effective for the handling of the disruption and transformation process i.e. the change
management will help in good rise in effectiveness and efficiency business organisation that will
help in better management of trade activities of Marks and Spencer (Hillson, 2017).
Other than this, it will help in good rise in the meeting of the targeted operations and thus
facilitate a good rise in the customer satisfaction level. Regular changes or up gradation are been
required in a digital system within a firm that will help in significant rise in efficiency of the
firm.
M4
The Project management process possess the significant value in the meeting and
achieving of the set aims and objectives that will help in good rise in the understanding of the
disruptive process. Besides this, it will help in good growth of the learning and performance that
will support a good rise in effectiveness of the firm. From this entire study, I have learnt about
various strategies to implement digital technology within organisation. I have also learnt that
importance of digital technology within organisation for make fast and effective business
process. From this investigation, my interpersonal, interaction, research and communication skill
has been improved. The project management process that will be taken in consideration by the
24

scholar to meet the objectives and assist their learning. It will help the data investigator to
improve his knowledge and skill set.
25

REFERENCES
Books and journals
Crane, A. and Matten, D., 2016. Business ethics: Managing corporate citizenship and
sustainability in the age of globalization. Oxford University Press.
Dutta, D. and Bose, I., 2015. Managing a big data project: the case of ramco cements
limited. International Journal of Production Economics, 165, pp.293-306.
Gangotra, A. and Shankar, R., 2016. Strategies in managing risks in the adoption of business
analytics practices: A case study of a telecom service provider. Journal of Enterprise
Information Management, 29(3), pp.374-399.
Henson, E. and Sandberg, W., 2017. Mergers & Acquisitions: Managing GxP Compliance
Through Integration and Organizational Change. A ROADMAP TO GMP COMPLIANCE
PART 3, p.12.
Hillson, D. and Murray-Webster, R., 2017. Understanding and managing risk attitude.
Routledge.
Hillson, D., 2017. Managing risk in projects. Routledge.
Jeston, J., 2014. Business process management. Routledge.
Kaiser, M.G., El Arbi, F. and Ahlemann, F., 2015. Successful project portfolio management
beyond project selection techniques: Understanding the role of structural
alignment. International Journal of Project Management, 33(1), pp.126-139.
Kendrick, T., 2015. Identifying and managing project risk: essential tools for failure-proofing
your project. AMACOM Div American Mgmt Assn.
Kerzner, H. and Kerzner, H.R., 2017. Project management: a systems approach to planning,
scheduling, and controlling. John Wiley & Sons.
Nicholas, J.M. and Steyn, H., 2017. Project management for engineering, business and
technology. Taylor & Francis.
Polonsky, M.J. and Waller, D.S., 2014. Designing and managing a research project: A business
student's guide. Sage publications.
Serra, C.E.M. and Kunc, M., 2015. Benefits realisation management and its influence on project
success and on the execution of business strategies. International Journal of Project
Management, 33(1), pp.53-66.
Turner, R., 2016. Gower handbook of project management. Routledge.
26