Unit 6 - Managing a Successful Business Project

Managing a Successful
Business Project
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Table of Contents
Table of Contents.............................................................................................................................2
INTRODUCTION...........................................................................................................................3
Topic............................................................................................................................................3
Background..................................................................................................................................3
Overview of the Organisation......................................................................................................3
LO 1.................................................................................................................................................4
P1 Project aims and objectives...................................................................................................4
P2 Project management plan which cover various aspects in it.................................................5
P3 WBS and ghantt chart............................................................................................................6
LO 2.................................................................................................................................................7
P4 Small scale research with proper methods............................................................................7
RESEARCH METHODOLOGY....................................................................................................7
LO 3.................................................................................................................................................9
P5 Analyse data by using tools and techniques...........................................................................9
P6 Recommendations and conclusion.......................................................................................19
LO 4...............................................................................................................................................20
P7 Reflection on individual performance..................................................................................20
CONCLUSION..............................................................................................................................21
REFERENCES..............................................................................................................................23
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INTRODUCTION
Topic
“Understanding the impact of inequality and diversity within organisation and identifying ways
to address inequality and diversity issues”
Background
Gender and racial inequality, these are two biggest and most important element that
create diversity in the organisation and its workforce. Gender inequality is the one in which
discrimination among employees is based on the idea that man and women are not equal and this
is why women in organisation are not given equal opportunities. In this racial inequality involves
that employees are discriminated on the basis of their race. In this particular race either is
discriminated or a particular race is given priority than others (Davis, 2016). Diversity can be
defined as a state in which organisation employs and create a workforce that includes people
having different characteristics on the basis of which people can be differentiated. It is important
that when organisation have diversity it is also practice effective practices for equality because
only when organisation practices equality it will be able to get the benefit of diversity within
organisation on its performance and productivity (Panova. and Hilletofth, 2018).
Overview of the Organisation
Tommies Childcare provides early years education for children aged from 0-5 years in
UK. There are 8 sites of this organisation in UK and this was opened in 1998. The
organisation brought a change in management team in which employees of the
organisation were put at its heart. The organisation employs around 82 members in staff
in which ratio is of 6% male and 94% female (HamaAttar, 2018)
Topic - to examine issues of diversity and inequality at work place and how it can be improved
through recruitment. A case study on Captify.
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LO 1
P1 Project aims and objectives
Aim and objectives:
Aim - to examine issues of diversity and inequality at work place and how it can be improved
through recruitment. A case study on Captify.
Objectives:
 To examine significance of diversity at work place
 To identify issues of diversity and inequality
 To recommend measure of recruitment in solving inequality issues
 Research question
 What is significance of diversity at work place?
 What are the issues of diversity and inequality ?
 What measure of recruitment can be taken to solve inequality issues?
Rationale
The main reason for conducting this research is to find out what types of issues occurs
in work place in diversity and inequality. Also, why those issues occurs and how it impact on
workplace diversity. In addition, it is necessary to overcome those issues so that positive
environment is created. Moreover, to get an understanding about cultural diversity and its
impact over the company and its workers as well. This is the reason that investigator carry out
this research as it provides vast and detailed information that help in improving researcher skills
and knowledge. This study is also undertaking by investigator because of their personal and
professional interest that support in making them able to successfully completing the study and
also develop innovative ways to accomplishing future research activities.
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P2 Project management plan which cover various aspects in it
 Project management plan
 Scope of the project
Enhancing competition within industry is needed that all aspects of the firms are given equal
attention as here the aspect of the staff members is vital. Scope of the project also extends to
almost all areas regarding firms due to its concerned that are recognized diversity as well as
inequality problems within entity at various levels. It can also make the influence of the entity as
well as competitive postion within the marketplace (Mikhieieva. and Waidmann, 2017).
Timescale as well as time management
Major focuses in the project will given to the areas where the issues as well as influence is
recognised. It occurs due to correct recognition of the problem. It focuses means a problem will
understand is a problem will be solved.
Cost - It is vital aspect that impact the success of the project due to this is a resource that is vital
in order to finish project. The cost will also needed to finish such project to be $ 900.
Quality management
It is vital to assures that quality regarding project is also high. In order to manage quality regards
consistent monitoring can be undertaken. It is noticed that in order to maintain quality regarding
products to achieve the objectives that are needed for the change that can be made while doing
planning.
Communication
It includes receiving as well as sharing data or information. To maintain free flow regarding
communication particular channel is being prepared on the medium called digital medium. It will
also enable all the people that are concerned alongside project so that it can share as well as
receive the information (LaLande, 2018) .
Risk
The risk within such project is also focused on the research and information collected regarding
process. It also focuses on data collected as well as information regarding research is not
accurate and right. It will also impacts the overall success regarding project.
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P3 WBS and ghantt chart
Activity 2 days 5. days 3 days 2 days 2 days 3 days 3 days 8 days 7 days 2
days
Identify
research topic
Review of
Literature
Drafting
Methodologies
Complete
Proposal
Designing
questionnaire
Collection of
data
Analyzing data
and
interpretation
Discussion and
Conclusion
Submission
LO 2
P4 Small scale research with proper methods
RESEARCH METHODOLOGY
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Research Type
 Research is a process that is carried out to identify and understand new information
regarding particular topic. The topic is known as research problem and to identify and
collect the information there are two types (Benavente, 2016). Qualitative research and
quantitative research, qualitative research relies on unstructured and non numerical data.
This means that the data collected under qualitative research isbased on understanding of
concept opinion and experience. Data in qualitative research is collected through open
ended and conversation in communication. Qualitative research along with focusing on
what aspect of research also consider why aspect of research. Quantitative research on the
other hand is based on numerical data and focuses on what aspect of research. The
conclusion is drone by application of statistics and mathematical formulas. This research
is based on quantitative research type in which data is being collected numerical form.
Research Philosophy
 Research police officer is concerned with source nature and development of knowledge.
This means that research philosophy is a belief about how the data should be collected
analysed and used. Positivism research philosophy includes highly structured research in
which pimples are large and measurement is undertaken quantitatively. Interpretivism
research philosophy on the other hand includes small samples and research is best an in-
depth investigation and it is also qualitative in nature (Dougherty, Slevc and Grand,
2019). For the purpose of this research philosophy applied is interpretivism in which size
of sample is small and investigation will be carried out.
Research Approach
 Research approach can be defined as a concept through which research is plant and this
involved all the steps being undertaken for the research. This means that details method
of Data Collection analysis and interpretation is included in research approach. Research
approach is of three types that is deduction approach induction approach and abduction
approach. Deductive research approach involves hypothesis which is letter either
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confirmed or rejected by research and data collect. Inductive research approach on the
basis of observation and data collected involved developing theories. Abductive research
approach involves explanation of incomplete observation and surprising facts that are
specified while beginning the studies (Tuffour, 2017). For the purpose of this research
inductive research approach is being utilised to understand issues of inequality and
diversity in the organisation and developed theory about that.
Data Collection
 Data Collection involves collection of information data and fact concerned with research’
being undertaken. Data collection can be done through primary data collection method
and secondary data collection method. Primary data collection is the way through which
data is collected and information is gathered from the the first source of data. This means
Collection of data for the first time regarding which earlier no research and information
has been gathered. Secondary data collection includes Collection of data through
published and unpublished papers and report (Basias and Pollalis, 2018). For the purpose
of this research primary data collection approach is being utilised and data will be
collected from employees of organisation.
Sampling
 Sampling is a process of selecting people from a large population for the purpose of
collecting information and fact by way of observing or other methods of data collection.
The sampling includes members of population who can represent the complete
population for the purpose of research. There are several ways in which sampling can be
done this means that people to represent complete population can be selected by different
methods. For the purpose of this research simple random sampling will be adopted in
order to reduce the chances of bias.
Data Analysis
 Consult with research’ is one of the most important elements (Dougherty, Slevc and
Grand, 2019). Data analysis can be defined as a practice or process which is undertaken
to identify and understand the meaning of information gathered. Analysis of data
contributes in developing conclusion and in case of this search developing theory based
on the information collected. Data analysis can be done in two forms that is thematic data
analysis and statistical data analysis. Thematic data analysis method is utilised when
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research is qualitative in nature and statistical data analysis is the one in which is of
quantitative nature (Mikhieieva. and Waidmann, 2017).
Ethical Consideration
 In relation with this research’ it can be considered that research has been undertaken in
complete ethical manner. The data collected does not include any data of personal nature
and privacy of respondent has been effectively maintained (Basias and Pollalis, 2018).
Along with this neither of the elements concerned with research in world any activity
which is ethically offensive . Concerned with ethics questions also has been developed
that does not include any offensive element that is unethical (Viardot, 2017).
LO 3
P5 Analyse data by using tools and techniques
Questionnaire
Q-1 Do you think that diversity is important to create positive culture?
Yes
No
Q-2 Have you faced any issues related to diversity and inequality within Captify?
Yes
No
sometimes
Q-3 Are in recruitment people of different background, caste culture, hired or not?
Yes
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No
Not sure
Q-4 do you think that improving recruitment will benefit in solving inequality issues?
Yes
No
Not sure
Q-5 does it require effective recruitment policy or procedure to be followed in Captify?
Yes
No
Not sure
Q-6 is it possible to maintain diversity only through recruitment?
Yes
No
Not always
Q-7 is there positive impact on culture if diversity is maintained?
Yes
No
Sometimes
Q.8 What do you think is more important for maintaining equality and bring diversity in
organisation?
 Recruitment
 Promotion
 Training and development
Q-9
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Theme 1 diversity is important to create positive culture
Q-1 Do you think that diversity is important to create positive
culture?
Frequency
Yes 21
No 9
Total 30
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Interpretation – in order to attain aims and objectives, a study was done in Captify to find out
issues in inequality and diversity and how it can be solved through recruitment. For that
primary data was gathered of 30 participants. In that it was analysed that 21 said yes diversity is
important in creating positive culture and 9 said no. So, it is stated that without diversity
positive culture can not be developed. It is because in diversity people from different caste,
creed, color, etc, work together. They share views with one another and also respect ethics and
values of other. So, in this way a diversified culture is developed at work place.
Theme 2 faced any issues related to diversity and inequality within Captify
Q-2 Have you faced any issues related to diversity and inequality
within Captify?
Frequency
Yes 17
No 5
Sometimes 8
Total 30
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Interpretation - here, a research was conducted in Captify to find out answer of research
question. Thus, for that questionnaire was used to gather primary data from 30 respondents. So,
by interpreting questionnaire it is analysed that out of 30, 17 said that they have faced issues
related to inequality at workplace, 5 said no and 8 said sometimes they have faced the issue.
Therefore, in company there occurs various issues of it such as gender inequality, racism, etc.
due to which employee performance is highly impacted. Moreover, the issue has also lead to
affecting on culture in negative way. They are not treated in fair and equal manner.
Theme 3 recruitment people of different background, caste culture, hired
Q-3 Are in recruitment people of different background, caste culture,
hired or not?
Frequency
Yes 9
No 19
Not sure 2
Total 30
Interpretation - the researcher conduct a study on issues of inequality and diversity in Captify
and for that primary data was collected. Here, sample size taken was 30 staff. So, by evaluating
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data it is analysed that 9 said yes in recruitment different people from caste, creed, etc are
hired, 19 said no and 2 said not sure. Therefore, in Captify the recruitment process is not
followed in effective way. People belonging to different caste are not hired so due to it diversity
is not maintained within culture. along with that, it is found that there are several issues which is
being faced. The staff of similar caste work together in it.
Theme 4 improving recruitment will benefit in solving inequality issues
Q-4 do you think that improving recruitment will benefit in solving
inequality issues?
Frequency
Yes 10
No 13
Not sure 7
Total 30
Interpretation - in order to attain aims and objectives, a study was done in Captify to find out
issues in inequality and diversity and how it can be solved through recruitment. For that primary
data was gathered of 30 participants. By interpreting data it is stated that 10 people said yes
improving recruitment will benefit in solving inequality issues, 13 said no and 7 was not sure
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about it. so, recruitment will only enable in hiring diversified people but it also requires efforts
by management that there is effective performance appraisal system followed. Furthermore, it
must be ensure that all employees are treated in fair and equal manner. Besides that, each one is
given equal growth opportunities and proper training. The promotion done should not be biased
one.
Theme 5 effective recruitment policy or procedure to be followed in Captify
Q-5 does it require effective recruitment policy or procedure to be
followed in Captify?
Frequency
Yes 20
No 7
Not sure 3
Total 30
Interpretation - here, a research was conducted in Captify to find out answer of research
question. Thus, for that questionnaire was used to gather primary data from 30 respondents. By
analysing data it is identified that 20 participants said yes recruitment measure can be used to
solve issue of diversity. While 7 said no and 3 was not sure. thus, by following effective
procedure in Captify HR manager can hire people without any discrimination. Alongside, there
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may need to ensure that as per policy hiring is done so that a diversified work force is developed
and culture is created. It will set criteria and provide framework that how recruitment has to be
done and on what basis.
Theme 6 possible to maintain diversity only through recruitment
Q-6 is it possible to maintain diversity only through recruitment? Frequency
Yes 8
No 10
Not always 12
Total 30
Interpretation – the researcher did a study in Captify where aim was to determine issues of
diversity. This for that questionnaire was used to collect primary data from 30 sample. So, it is
stated that 8 said diversity is maintained through recruitment, 10 said no and 12 said not always.
This means that only through recruitment diversity can not be maintained but sometimes it is
crucial in it. there are many other ways as well which needs to be considered such as promotion,
T&D, policy, procedure, practices, etc. it all depends on what is need of organisation. Here, it
also required teamwork to allow staff to engage with one another.
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Theme 7 positive impact on culture when diversity is maintained
Q-7 is there positive impact on culture if diversity is maintained? Frequency
Yes 23
No 3
Sometimes 4
Total 30
Interpretation – the researcher conduct a study on issues of inequality and diversity in
Captify and for that primary data was collected. Here, sample size taken was 30 staff. Here, 23
said yes that positive impact is on culture if diversity is maintained, 3 said no and 4 said
sometimes. So, when there are diversified people working in it then they are able to respect
each other dignity and values. It enables in sharing of opinions and ideas as well. However,
positive culture is developed all are treated equally and fair manner.
Theme 8 important for maintaining equality and bring diversity in Captify
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Q-8 What do you think is more important for maintaining equality
and bring diversity in Captify?
Frequency
Recruitment 10
Promotion 10
T&D 10
Total 30
s
Interpretation – from above table it is identified that there are some crucial components which
is required in solving issues related of inequality. So, from study it is found that out of 30
respondents 10 said recruitment, 10 said promotion and 10 said T&D. Hence, these all are
important in solving issues as diversity can not be maintained only through one component.
However, here each one plays their own role in it and this leads to change in things as well.
P6 Recommendations and conclusion
Recommendations
In order to enhance the usability of such quality as well as technique regarding gathering of
information that consider as vital along with so many options provided within questionnaire as
they are also gives opportunity to express their views within details. It will also improves the
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quality of the outcomes that are provided through respondents. It must includes some type of the
activities by which respondents can be interacted the meaning regarding questions. It will also
decreases possibility that respondents have not understood that has been asked.
Project
The above research was relied on the understanding as well as recognising problems of
inequality as well as diversity within entity. Concerned with such research was also carried
through staff members of abc was provided questionnaire to focuses their view regarding
diversity as well as equality within entity (McManus, 2016)
Recommendations
Several recommendations to enhance the situations in abc firm so that there should be equality
as well as diversity that ensures maximum advantages rather than drawbacks.
The efforts of abc firm now reuires ot focuses on oncresing before as well as after issues that are
associated with equality within firm. It means firm must educate all the workers realted to the
equal rights within firm ,So that the new staff members also understands all the rights and
regulations regarding employees . This can also increases the behaviour as well as attitudes of
present staff members as well as old staff members towards new member. A culture of teamwork
also increases values regarding equality as well as diversity in a firm. It will also decrease
possibilities regarding inequality among the employees or within their treatment as well as
behaviour alongside staff members (Smita, 2018).
It also focuses on the positive side of diversity as well as equality within firm that will also
brings harmony.
It decreases conflicts as well as manages these conflicts properly that will aids in assuring all
staff members take diversity as a kind of the favour instead of negative as well as unfavourable.
It must be adequately focused through the senior management as due to such conflicts within
firms have been seen as one of the biggest disadvantages of the diversity. This can also be
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reduced by equality in the organization. This means giving equal opportunity to all will reduce
chances of conflicts
(Bartlett, 2017)
LO 4
P7 Reflection on individual performance
I did the research project with help of my senior. This is because i was not having any
experience of doing it and also i was doing it for first time as well. So, here i gained knowledge
and learned many things in it. Here, i learned that how certain diversity issues can led to impact
on entire culture. Besides what type of measured are taken to solve issues in it. I gained
knowledge about various measures and how it is applied. Moreover, i found that i communicated
in effective way with my senior as i was comfortable with him. But sometimes i hesitate as i
though that he will not support me. In addition, i was not able to collect data in effective way
from staff as i lack confidence. So , I was very nervous in it but company manager helped me in
this. He guided me to collect data. Along with it, i realize that i was having no idea in analysis
data. Thus, my senior supported me and I made graphs in it. So i learned that how to interpret
data and make tables and graphs. This will help me in doing future studies.
Besides that, i got to know about techniques of gathering data and how it is used in research.
Alongside, i faced some problems as well in it as I was not able to take decision. It was difficult
for me to do so as any wrong decision could affect on entire project. Thus, I was confused and
nervous. In this i also learned about various types of research methods and how they are used in
doing study. Moreover what type is applied as it depends on nature of study and researcher
willingness. I am aware about how research methods can bring change in outcomes.
Reflective observation
This is considered as one of the experience where completing as well as undertaking the projects
that I can bale to acknowledges that all the workers of the firm are not feeling happy
with diversity as well as equality practices of the firm. Thus most the staff members also
focuses on the practices regarding equality as well as diversity practices that are
favorable for the entity (Denicol, 2020)
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.
CONCLUSION
On the basis of above discussion and analysis of the project it can be concluded that
Equality as well as diversity in entity plays a vital role within recruitment focuses on managing
as well as maintaining diversity within firm. It occurs because recruitments focuses within nature
of workforce as well as what type of the people they are appointed with several charactertics will
be involved within workforce. The research also resulted within mixed response associated with
diversity and equality within firm. Several answers were in favour of diversity as well as equality
within firm. Alongside with the importance of equality as well as diversity in entity answers all
the respondents within a different way to favour increased amount of creativity which is called
the biggest advantage of diversity as well as equality. It focuses on the consumer satisfaction is
known as one of the advantage that can easily recognised within the firm. Associated to the
importance of equality as well as diversity data can reflect that recruitments is consider one of
the vital practice that brings more equality within abc firm. It is because as equal opportunity
gives to workers that assures that they can be recruited as well as selected relied on their
competency as well as selection that brings diversity within an entity (Smita, 2018).
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REFERENCES
Books and journals
Bartlett, J., 2017. The Essentials of Managing Risk for Projects and Programmes. Taylor &
Francis.
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Benavente, S.B.T., 2016. Are there Some Types Scientific Researches More Important than
Others. J Perioper Crit Intensive Care Nurs. 2. p.e111.
Davis, K.M., 2016. Hard work is not enough: Gender and racial inequality in an urban
workspace. UNC Press Books.
Denicol, J., 2020. Managing megaproject supply chains: Life after Heathrow terminal
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Dougherty, M.R., Slevc, L.R. and Grand, J.A., 2019. Making research evaluation more
transparent: Aligning research philosophy, institutional values, and reporting. Perspectives on
Psychological Science. 14(3). pp.361-375.
HamaAttar, K.N.K., 2018. THE EFFECT OF MANAGING RISK PROCESS IN
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LaLande, A.C., 2018. The Complexity of Virtual Team Communications: The Lived
Experiences of Project Leaders Managing Virtual Environments and Communication
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McManus, T., 2016. Managing big projects: The lessons of experience. McKinsey and
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Mikhieieva, O. and Waidmann, M., 2017. Communication management tools for managing
projects in an intercultural environment. PM World Journal, 6(8), pp.1-15.
Panova, Y. and Hilletofth, P., 2018. Managing supply chain risks and delays in construction
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Smith, A.R., 2018. Managing the Team Project Process: Helpful Hints and Tools to Ease the
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Tuffour, I., 2017. A critical overview of interpretative phenomenological analysis: a
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Viardot, E., 2017. Managing change and transformation for corporate sustainability. In The
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