Regulatory Information in Hospitality Industry

This document discusses the importance of regulatory information in the hospitality industry and its role in ensuring compliance. It explores the sources of regulatory information and the consequences of non-compliance. The document also highlights the need for establishing a system of business compliances and reviews and modifies policies to meet regulatory requirements. It covers topics such as anti-discrimination, employer superannuation contributions, environmental protections, and workplace relations. The document provides insights into the licensing and legal requirements needed for compliance and the consequences of not complying with them. It also discusses the establishment of a compliance system and the review and modification of policies. The document is relevant for students studying hospitality management or anyone interested in understanding regulatory compliance in the hospitality industry.

<University>
<Research on regulatory information>
by
<Your Name>
<Date>
<Lecturer’s Name and Course Number>
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Table of Contents
Task 1:.............................................................................................................................................5
Task 2: establishment of the system of business compliances:.......................................................7
Task 3:.............................................................................................................................................9
Task 4:...........................................................................................................................................11
References:....................................................................................................................................14
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Part 1
The selected business for this assignment is an organisation that operates under the hospitality
industry. The business provides high quality facilities to its consumers, which include authentic
food experience at an affordable price. This hospitality business also follows the regulatory
guidelines, introduced by the Government of Australia. Hence, the operational roles of managers
in this industry have been discussed below:
A restaurant manager is responsible for developing the revenue of the restaurant. Besides this, it
is observed that a restaurant manager is liable to ensure profitability and quality goals of a
restaurant, along with the high production and a better customer service.
Hence, to compose a compliance system, following terms and conditions should be considered
for the food and beverage staff for the restaurant:
1. Under the NES, staffs are liable to work 38 hours and some reasonable hours per weeks
2. The criteria for identifying the reasonable hours are
a. Workplace health and safety
b. Responsibilities of families
c. Workplace needs
d. Notice of the additional hours and
e. Responsibility level of employees
3. An employee can seek a change in the working arrangements if :
a. He/she has a child of school age
b. Disable
c. Older than the age of 55
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4. A full time employee should be entitled to receive 10 paid leaves per year
Hence, following regulatory requirements will be required for this hospitality business
 Anti-discrimination
 Employer superannuation contributions
 Environmental protections
 Fair Work Act 2009
 Local community protection
 Workplace relations
Licensing and legal requirements needed for compliance and consequences of not complying
with them
The insurance firms, solicitors and the organisational accountants provide the expert
advice about legal information. The expert advice of legal information is necessary to make
contracts (Altmann, 2015). Based on the written document any commitments and the process of
employment are done. It also helps in making the organisational insurance policies which are
needed for providing compensation guarantee. The bankruptcy can be solved by this legal
advice, and the performances level can be improved. The devices are as follows:
 A lawyer must be assisted to develop the contract so that the appropriate structure can be
written.
 Some other lawyers must be appointed who are specialist in various sectors and have
sufficient knowledge for helping the clients.
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 A builder must be consulted for doing innovation as the builder helps in making proper
timeframe and budget.
 The payment plans must be consulted with the accountants of the organisations
Therefore, a breach in the regulatory compliance that might trigger legal issues for the restaurant
business. According to the updated legislation it is essential for business enterprises to follow the
guidelines strictly.
Task 1:
1.1 Informational Source:
In the business of hospitality industry, the compliances refer to the endurance of the methods so
that the company's employees and management can be ensured to follow the laws, regulations,
standards, and ethical consideration which have been applied in the hospitality organisation. The
effective compliances can cover the companies’ internal policies and governmental laws. The
rules of the Australian Business Laws are known as the compliances of the hospitality industry,
and the hospitality organisations must meet these standards.
Q1. Accessed sources and authorities of regulatory information:
Several sources have been obtained for gathering the data which is needed for the business of
hospitality industry. Internet and professional networks have been accessed for gathering
regulatory information for hospitality business purposes. In the internet, several governmental
websites have been accessed which apply to the business of hospitality industry. The experienced
experts of the sector develop the professional networks, business associates, associations of
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industry and professionals, suppliers, colleagues and contractors (Gatt and Schranz, 2015).
Reference books have been used for gathering regulatory information. These references books
have been obtained from government departments, industry associations, experts and libraries.
The updated versions of the reference books have been used for gathering the regulatory
information. Magazines, newspaper, radio, and televisions have been used as .media for
achieving the regulatory information. In the associations of the industry and the organisations the
AHA, EEAA, HMCA, AHRI, and R&CA have been used for acquiring the regulatory
information.
On the other side, some regulatory authorities have been contacted for gathering the regulatory
information. In the regulatory authorities the local offices of government, commonwealth
government departments, and the departments of the territory and state government are included.
Apart from these resources, several website links of the Australian government have been
accessed for gathering regulatory information for the hospitality business purposes.
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Task 2: establishment of the system of business compliances:
Following changes have been made in the policies and procedures:
Both parties must create the legal relations for proposing he updated information of the licensing
and regulations requirements, and the organisational communication can establish this
relationship. The updated information of the licensing requirements and laws can be intended by
the corporate communicational process (Lencucha and de Lima Pontes, 2018). This
organisational communication process can be written communication and verbal communication.
Both parties can intend the agreement. The agreement can be created successfully if another
party can accept this agreement.
After making the proper policies and procedures, it is essential to distribute these procedures
among the staff of the organisation. The systems and policies are distributed through an intranet.
On the intranet, the methods and strategies can be read by the employees of the organisation
(Kellner et al. 2016). The induction manual can also help the employees of the organisation for
having the procedures and policies. Several critical regulatory procedures and policies are
included in the manual induction of the organisation. By the manual installation, the employees
of the organisation can know the maintenance of the version-controlled registers. By these two
elements, the regulatory procedures and policies can be distributed.
The manager needs to check the staff that they know the duties and functions very clearly and for
this reason, the manager must develop a meaningful communication with the personnel of the
organisation. The manager must set a deadline for communicating the changes and compliance
information. The briefings must be conducted before allocating the services to the personnel of
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the company. Communication must be created so that the staff can inform the compliance
information. Email and intranet need to be used for identifying the compliance issue and can
reduce these issues. The compliance issues must be discussed to the employees of the
organisation. Information sheets and compliance handbooks must be distributed among the
employees of the organisation. A training session must be conducted so that the employees can
communicate with the compliance information.
The assistance is provided from the compliance policy for managing the deceptive activities and
violation. This policy can ensure the process of adherence of the regulatory requirements. This
policy also helps in the management of the people by the provision of the proper guidelines to
the employees of the organisations. The statutory procedures and policies must be developed for
caretaking the compliance policies (Mazzarol and Clark, 2016). The employee comprehension of
the advanced systems must be tracked for managing the regulatory compliances. As per the
compliance policy it is mentioned that the strong criminal action and litigation must be avoided
for managing the regulatory agreements. Detail reporting must be delivered at the proper time.
The subsequent cots and operational inefficiencies need to be reduced for maintaining the
regulatory approvals. The audit needs to be prepared for handling the regulatory approval.
The manager of the organisation must purchase the insurance of public liability as the
organisation can be sued for any unpredictable negligence. This insurance covers the negligence.
The negligence is such as injury or death of the organisational personnel, damage to anyone's
property and any economic loss (Zawawi . and Raml, 2017). This insurance can cover these
types of negligence. Thus, the manager of the organisation must purchase this insurance for
minimising the risks of the organisational business.
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Task 3:
Review and modification of two of the policies
Several systems are used for maintaining the occupational as well as business license, and these
systems are such as software as services, quick delivery, flexible design, automated workflows,
reporting and many more. However, in this sector of hospitality business, the software as
services system has been chosen by the manager of the organization as the hospitality business is
benefited by the advanced technology thus the software as services system has been chosen for
maintaining the business as well as occupational license (Manoharan et al. 2014). The
government can be agile and can afford the agencies due to the system of software as services.
The staff of the organisation can easily use this tool for maintaining the business as well as
occupational licensing.
In the contractor compliance, the compliance must be checked by both parties on a regular basis.
This checking is done by conducting the financial audits and by inspecting the services and
products of the organisation (Crews, 2016). The other processes of checking the contractor
compliance are such as research conducting, accounting the KPIs and information gathering.
Apart from these, there are some other processes by which the contractor compliance can be
checked which are such as following the pricing structures, meeting the deadlines, reaching the
targets and achieving the customer satisfaction.
The business operation area must be evaluated by following five several methods. The meeting
must be conducted with the organisational employees by the organisation. By increasing the
level of staff-appraisal, the area of business operation can be evaluated. If the employees of the
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organisation get proper training from the organisation then also the area of the business can be
assessed. The non-compliance which has been identified in this sector is such as that the
alcoholic beverages are served under-age customers and this is illegal in the business of
hospitality industry (Frenţ et al. 2016). For mitigating this non-compliance, the RSA law must
be implemented by the organisation of hospitality business. As per this law, the organisation
must modify their business structure. The alcoholic beverages must be provided within the
licensed premises, and the only adult can purchase the alcoholic beverages. If the alcoholic
beverages are sold to the under-aged person, then the legal charges should be asked to the
organisation.
Highlighted changes
Several possibilities are identified for managing the organisational culture, and these
opportunities are such as outcome opportunities, learning opportunities, and training
opportunities. However, if the current understanding of the organisation can be identified, then
the chance of networking must be determined. In the possibilities of networking both
professional and personal networking are included. If the current knowledge is defined, then the
professional networking opportunities must be implemented. The professional networking is held
by the business associates, colleagues, industry associations and professional clubs. By this
professional networking, the knowledge of currency can be easily identified.
The signs and posters of the compliance must be displayed so that the other can have the
regulatory information. The issues of the agreement must be discussed with the others so that
they can have the organizational knowledge of the organisation. Both verbal and written
communication can be developed properly for having regulatory information.
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Task 4:
Q1.
Compliance area Relevant legislative Relevant informational
source
Procedures and
policies
Human rights Racial
Discrimination Act
(1975), the Human
rights act,
Workplace gender-
equality act (2012).
www.humanrights.gov.au,
Workplace Gender
Equality Agency
www.wgea.gov.au,
accessed June 2016
Anti-discrimination.
Superannuation Superannuation
Guarantee Act
(1992)
www.legislation.gov.au Contributing proper
funds for marinating
the organisational
business.
Food safety Food Act (2001) and
Food Regulation
(2009)
www.sahealth.sa.gov.au Maintaining food
standards and
security
Consumer act Competition and
Consumer Act
(2010)
www.legislation.gov.au Keeping the
consumers of the
organisation.
Service of alcoholic Liquor Act in ablis.business.gov.au For selling alcoholic
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beverages Queensland (1992) drinks
Table 1: Legislations of laws
(Source: created by author)
The organisation must adequately train the employees of the organisation for developing as well
as implementing any plan. The before implementing the program the employees must consult
with the experts of the organisation.
As per the laws of food standards and safety the selling of low quality food must be prohibited
(Sahealth.sa.gov.au. 2018). As per the requirement of alcoholic beverages service, alcoholic
beverages must not be sold to the under-age people (Legislation.gov.au. 2018). The
discrimination within the workplace must be prohibited. Improper compensation to the
employees must be banned (Accela 2018).
The regimes of inspection and auditing are such as increasing the surveillance of the health
departments and also increase the grading system. The act of Food Safety Protection must be
implemented in the organisation. Regular inspection needs to be required for maintaining the
hospitality business of the organisation. The jobs need to be made easier. The regulatory changes
must be updated on a regular basis. The checklist of food safety must be created by the
organisation so that the control logs can be monitored. The advanced technology must be used
for providing the updates of the regulatory changes as well as information of the organisation.
Training of the employees is essential it helps in enhancing the knowledge of the organisation
(Datta. and Jha, 2015). If the employees are appropriately certified, then they can be enthusiasm
for doing more work, and it is beneficial for the organisational business. The regular updates of
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the employees' performance are required for having proper training and certificates as per the
performance level (Dattaand Jain, 2017).
The computer and the handbook of the regulatory information are required for keeping the
regulatory information in safe. The company's website is also applicable to keeping the
company's regulatory information.
In the statutory reporting, the financial information of the organisation is kept. By this reporting,
the regulatory information of the organisation can be identified.
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References:
Accela, 2018. Five Critical Components to Any Business and Occupational Licensing Solution -
Accela. [Online] Available at https://www.accela.com/accela-insights-blog/five-critical-
components-to-any-business-and-occupational-licensing-solution/ [Accessed 26 Dec. 2018].
Altmann, E., 2015. Industry professionalisation of strata title managers: what are the implications
for governance? Property management, 33(2), pp.187-204.
Crews, J., 2016. The Management of Ethical Dilemmas by Australian Executives: Is what’s said
and what’s done aligned?.
Datta, A. and Jain, A., 2017. Millennials' Perception of Work Environment: A Climate Study
Amongst Employees of Hotel Industry. Yogesh C. Joshi and Mukesh Pal 3. Social Media and E-
Tail-A Theoretical Perspective 15-22 Akshat Aditya Rao and Rajesh Kothari 4. Millennials'
Perception of Work Environment: A Climate Study Amongst Employees of Hotel Industry 23-30,
p.23.
Datta, A. and Jha, B., 2015. Industrial training and its consequences on the career perception-A
study in the context of the hotel management students' of Jaipur. EPRA International Journal of
Economic and Business Review, 3(2), pp.146-152.
Frenţ, C., Niculescu, A. and Trifănescu, R., 2016. Risk And Risk Management: Theoretical
Considerations And Some Applications In Tourism. Romanian Economic and Business Review.
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Gatt, K. and Schranz, C., 2015. Retrofitting a 3-star hotel as a basis for piloting water
minimisation interventions in the hospitality sector. International Journal of Hospitality
Management, 50, pp.115-121.
Kellner, A., Peetz, D., Townsend, K., and Wilkinson, A., 2016. ‘We are very focused on the
muffins': Regulation of and compliance with industrial relations in franchises. Journal of
Industrial Relations, 58(1), pp.25-45.
Legislation.gov.au. (2018). Federal Register of Legislation. [Online] Available at
https://www.legislation.gov.au/ [Accessed 26 Dec. 2018].
Lencucha, R. and de Lima Pontes, C., 2018. The context and quality of evidence used by tobacco
interests to oppose ANVISA’s 2012 regulations in Brazil. Global public health, 13(9), pp.1204-
1215.
Manoharan, A., Gross, M.J. and Sardeshmukh, S.R., 2014. Identity-conscious vs identity-blind:
Hotel managers’ use of formal and informal diversity management practices. International
Journal of Hospitality Management, 41, pp.1-9.
Mazzarol, T. and Clark, D., 2016. The evolution of small business policy in Australia and New
Zealand. Small Enterprise Research, 23(3), pp.239-261.
Sahealth.sa.gov.au. (2018). Home: SA Health. [online] Available at:
https://www.sahealth.sa.gov.au/wps/wcm/connect/public+content/sa+health+internet [Accessed
26 Dec. 2018].
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Zawawi, M. and Raml, N., 2017. Shariah-compliant hospitality services or Muslim friendly
hospitality services: searching for a balance. Malaysian Journal of Consumer and Family
Economics, 20(S1), pp.28-37.
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