TABLE OF CONTENTS TASK 1............................................................................................................................................1 1.1) As a manager needs of groups and individuals communication.........................................1 1.2) Support of effective communication on job-.......................................................................1 1.3) Barriers and challenges being a manager in communication -............................................1 2.2) Effectiveness of existing communication system and practices-.........................................2 3.2) Comparison of effectiveness of different communication system for partnership working- .....................................................................................................................................................2 4.1) Legal and ethical tensions between maintaining confidentiality or information sharing-...2 4.2) Features of information sharing agreements within and between organization-.................2 TASK 2............................................................................................................................................3 Changes-......................................................................................................................................3 REFERENCES................................................................................................................................4
TASK 1 1.1) Review of group and individual communication need- As a senior manager in NHS it is the part of my job to communicate with a range of groups and individuals. I continuously change the use of my language according to target audience. I meet daily with different people who respond effectively (Kadanoff, 2018). I am accountable for sharing information among the professional and family members across a wide range, so I need more effective communication skill to deliver my ideas and message. On the daily basis I have to meet with team, leaders, staff members etc. It is quite difficult for me when other business partner belongs to different countries or culture. 1.2) Use of effective communication for manager- As a senior manager, it is important for me that I have to communicate with older employees to develop strong and positive relationship and share meaningful message with individuals using services. Good or effective communication attracts people towards me. It makes my job easy and smooth. I am able to express my views and opinions with colleagues, customers, business partner etc. As a manger it is my responsibility that I speak politely with my employees which is more essential to accomplish organization goal. I communicate with clients and employees directly, which is an effective way to deliver relative information. NHS is a health care organization, so as a manager effective communication support me to do my job properly. 1.3) Barriers and challenges in communication for manager- Some barriers and challenges are below Time-As a manager time is more important factor to complete goals. Sometime due to limited time I can't communicate with staff properly. Tools-Communication tool can be barriers for me if I don't know how to use it effectively. If I use wrong medium to communicate with others, then it creates a wrong meaning and I can't deliver clear message. Biases-Myinternalbiasescangenerallyinterferewithcommunication(Barriersto Communication for Managers, 2017). It is important that I have to get myself aware about problems in my communication with internal or external audiences. 1
Distractions-There are multiple distractions at my workplace. People – employees and clients- phone calls. As a manager I pulled in many directions which may be a challenge to effective communication. 2.2) Effectiveness of existing communication system and practices- Communication is an important part of my job. As a manager it is my aim to exchange information effectively and make strong relationship with individuals, clients or staff members. It has different types oral, formal and informal. Formal occurs through the official channels and show respect for others (Orna, 2017). Meetings, letters are the examples of this. Informal communication may be productive or negative. It improves working relationships and create ideas for goal achievement. It occurs when individuals know each other’s like family, friends or peers. 3.2) Comparison of effectiveness of different communication system for partnership working- According to my job as a senior manager in NHS, I believe that my communication system and practices are more effective. I have to deal with different clients, colleagues, employees at regular basis. I speak with them informally like face to face. I communicate on the phones urgently when I am not in office. Formal discussion occurs through emails, meetings, at supervision time etc. Direct communication makes clear meaning of my object. If business partner living in other city or country, then all communication happens on telephones. They can discuss issues and receive new referrals. Communication through the different medium is less effective. 4.1) Legal and ethical tensions between maintaining confidentiality or information sharing- As a senior manager I need to deliver clear instructions to subordinates and motivate them to complete work on time with minimum wastages. I seek to write in a legal way if sharing information with other organization (Popoola, 2017). The methods I employ are verbal, pictorial, meaningful, signing. I have to follow business ethics during dealing with customers or other professionals. It is the first condition of an agreement that it should be confidential. If this not follow by anyone it creates stressful atmosphere at workplace. 4.2) Features of information sharing agreements within and between organization- Within organization-As a manager I understand that certain information will need to be share between staff. I like to discuss important subject with colleagues and management and share information according to priority with relevant person. 2
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BetweenOrganization-Informationshareoutsidewhencompanyworkingwithbusiness partners. Being a manager I share important information with partners through meetings or on phones. TASK 2 Changes- As a senior manager of NHS I change my communication process not only inside but also outside the organization (Stronge and Tucker, 2017). Before I used to share information on phone which don't create clear message between me or clients. Now I deal with them directly to share views or get effective results. It is a time or cost saving process. 3
REFERENCES Books and Journals Kadanoff, L.P., 2018.Quantum statistical mechanics. CRC Press. Orna, E., 2017.Information strategy in practice. Routledge. Popoola, S.O., 2017. Faculty awareness and use of library information products and services in Nigerian Universities.Malaysian Journal of Library & Information Science.13(1), pp.91- 102. Stronge, J. and Tucker, P., 2017.Handbook on Teacher Evaluation with CD-ROM. Routledge. Online Barriers to Communication for Managers.2017. [Online]..Assessed through;: <https://smallbusiness.chron.com/barriers-communication-managers-3050.htmlhttps:// www.impactfactory.com/library/communication-skills/seven-barriers-great- communications>. 4