(PDF) Use Case Modeling in Software Development

Added on - 24 Apr 2021

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Running head:USE CASE MODELINGUse Case ModelingName of the StudentName of the University
USE CASE MODELING1Executive SummaryThe report includes the designing and description of Helpdesk Support System. The system hasthree end users such as user, first line supporter and second line supporter. The first linesupporter receives a request from user through mail or phone. The first line supporter assignpriority to request. These requests are processed as per assigned priority.
USE CASE MODELING2Table of ContentsIntroduction:....................................................................................................................................3System Overview:............................................................................................................................3Answer to Question 1 - Use Case Diagram:....................................................................................4Answer to Question 2 - Use Case Description:...............................................................................5Conclusion:....................................................................................................................................11Memorandum:................................................................................................................................12Approval from Helpdesk Manager:...............................................................................................13Bibliography:.................................................................................................................................14
USE CASE MODELING3Introduction:The use case modeling is used for identifying the interaction among the user and thesystem. The use case diagram represents the end users as actors (Wolters, Gerth & Engels,2016). The functions of the system that the users access are represented through the use cases.Within this report, the use case diagram of a Helpdesk Support System has beendesigned. The diagram has three actors, users, first line supporters and second line supporters.There are total eight use cases. The report includes full description of seven use cases. Theestimated time use case has been neglected as it is completely system associated.System Overview:The proposed system a Helpdesk Support System. This system will store each of the userrequests and share it with authorized end users. The user can access only those requests thathe/she has filled. The system will have different user interface features for internal and externalusers. The system will allow first line supporters to assign priority to the requites. The systemwill store the results of each request evaluation.
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