Warehouse Optimization for E-Commerce Success

This assignment examines the critical role of warehouse management in the success of e-commerce businesses. It requires an analysis of key challenges faced by warehouses in the e-commerce sector, understanding the diverse perspectives of stakeholders involved, and proposing a Warehouse Management System (WMS) solution to optimize warehouse operations. The proposed WMS should address inefficiencies, enhance automation, and improve overall productivity.

ORGANISATION
OF E-PORTFOLIO
[Name]
Hewlett-Packard | [Company Address]

Organisation of e-portfolio
Contents
1. An introduction..................................................................................................................................3
2. Business case.....................................................................................................................................3
3. Stakeholder analysis..........................................................................................................................4
4. Business context..............................................................................................................................16
5. Business processes...........................................................................................................................20
6. Conclusion.......................................................................................................................................23
References...........................................................................................................................................24
2

Organisation of e-portfolio
1. An introduction
Great Korea is a manufacturer and distributor of Korean Groceries that specializes in canned
foods and bottled drinks that are produced in Australia. The company carries out most of its
administrative and business operations like sales, marketing, warehousing, purchasing, staff
payroll and customer service with very little use of information and communication
technology (ICT). However, the management thinks that for the company to be competitive
in the market, supply chain costs have to be reduced with improvements in management
using ICT.
This project involves a business analysis of the company including exploration of the
functional units, job profiles and roles within the organization. The current scenario of the
company operations have been analyzed to come up with a problem statement and a business
case. The report also includes stakeholder analysis done for understanding the business
requirements and business process modelling to understand the functional and business
processes used in the organization.
2. Business case
In the current situation, the grocery store has a large number of warehouses from where it is
operating that are operated manually. However, to gain competence in the growing market by
improving their services, it needed that the business starts to innovate through the use of ICT
and bring up the efficiencies of its operations and performance of its employees (Nielsen ,
2013).
The Company has multiple business operations that include sales, marketing, warehousing,
purchasing, staff payroll and customer service. These processes are managed manually by the
staff of the grocery retailer with very little use of technology. The organization operates
through its warehouses across Australia located in the capital cities of various states and
territories. Products sold by the company are located in numbered isles on large shelves
inside these warehouses. Whenever a customer needs a product, customer service staff assists
the customer with locating the products in these shelves. Sold products are recorded on
journal rolls and sales receipts are printed for customers at the sales terminal. The purchasing
staffs checks the stocks manually for the reordering. The availability of any product can be
discovered by the customer by visiting the store or calling the customer care (Bplan, 2016).
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Organisation of e-portfolio
3. Stakeholder analysis
A stakeholder analysis of the company would help identify the resource that is required by
the organization to achieve the goal of performance improvement. It would also help in
identification of all the important stakeholders as knowledge sources, their influences on the
improvement factors, their interest in bring improvements through ICT, their expectations,
communication needs, and the knowledge that can be obtained from them including
documentation for bring improvement in the organization (Chetcuti, 2008). The table below
identifies various key stakeholders along with all the analysis information:
Stake
holde
r
group
Stake
holder
Influe
nce
Int
ere
st
Expectatio
ns
Communica
tion Needs
Mode Knowledge Documentati
on
Intern
al
Comp
any
owner
High Hi
gh
Project
should get
good
returns on
investment
s
The
implement
ation of
ICT must
bring
performan
ce benefits
The owner
of the
company
has to be
communicat
ed about the
project
before
approving it
such that an
approval is
taken from
the owner to
go ahead
with it
Meetin
g
Physica
l
docume
nt
submiss
ion
Strategic
goals of the
organization
Functional
Objectives of
the
Organization
Current
challenges of
the
organization
Project
charter would
be approved
by owner
A business
requirement
document
would be
prepared
based on the
feedback
Intern
al
Suppl
y
Chain
Mana
ger
Mode
rate
Mo
der
ate
Simplifica
tion of
processes
through
the use of
ICT
Supply
chain
manager
would be
approached
at the time
Meetin
g for
gatheri
ng
require
ments
The
challenges
faced by
supply chain
used by the
organization
Inputs for the
business
requirement
document
Documentati
on of the
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Organisation of e-portfolio
Training
on using
ICT
systems
for supply
chain
manageme
nt
of the
requirement
gathering
such that
the
objectives
and needs
of the ICT
developmen
t project can
be
understood
and the
challenges
faced by the
company
can be
explored to
identify ICT
solutions
that can
solve
overcome
them
Email
for
updates
and the needs
for
automation of
the system
would be
understood
testing
criteria
(Brodar, et
al., 2009)
Intern
al
Ware
house
Mana
ger
Mode
rate
Hi
gh
Simplifica
tion of
warehouse
manageme
nt
processes
through
the use of
ICT
Warehouse
manager
has to be
closely
coordinated
with for
understandi
ng
requirement
s, ensuring
Meetin
g with
the
project
manage
r and
the
team
Emails
and
Understandin
g the
structure of
the
warehouse,
processes
used for
managing
inventory and
other
Inputs for
Business
Requirement
Document
Project
planning
Project
Scheduling
Resource
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Organisation of e-portfolio
Training
on using
ICT
systems
for
warehouse
manageme
nt
provision of
resources,
and testing
calls
for
regular
commu
nication
warehouse
processes,
and need for
automation in
the
warehouse.
Allocation
Software
testing
(Reinartz, et
al., 2011)
Intern
al
Custo
mer
Servic
e Staff
Low Mo
der
ate
Availabilit
y of the
inventory
data to
serve
customers
Training
on the ICT
systems to
be able to
operate
Customer
service staff
has to be
closely
coordinated
with for
understandi
ng
requirement
s, allocation
of tasks to
resources,
and testing
Meetin
g with
the
project
manage
r and
the
team
Emails
and
calls
for
regular
commu
nication
Understandin
g the
structure of
the
warehouse,
processes
used for
managing
inventory and
other
warehouse
processes,
and need for
automation in
the
warehouse.
Inputs for
Business
Requirement
Document
Project
Scheduling
Resource
Allocation
Software
testing
(Chetcuti,
2008)
Exter
nal
Custo
mers
Mode
rate
Hi
gh
Availabilit
y of the
informatio
n on the
products
in the
grocery
Ease of
shopping
at the
Customer
would be
connected
tom at the
time of the
requirement
gathering to
understand
their needs,
challenges
Intervie
w at the
store
with
the
staff or
the
project
manage
r for
Understandin
g the needs,
challenges,
and activities
they have at
the
warehouse.
Understand
what
expectations
Inputs to the
business
requirement
document
Interview
response
document
Invitation to
visit the store
with
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Organisation of e-portfolio
grocery
store
Good
customer
service
staff that
can help
customers
appropriat
ely and
serve fast
Customer
service
staff must
have all
the
informatio
n on
where the
products
are kept
within the
warehouse
and
expectations
at once at
the end of
the
developmen
t of the ICT
system
when it is
getting
launched to
communicat
e the
changes that
happened in
the
warehouse
operations
require
ment
gatheri
ng
Emails
to
provide
updates
on the
changes
in
wareho
use
organiz
ation
Face to
face
commu
nication
betwee
n
custom
er and
staff to
commu
nicate
changes
and
provide
guidanc
e on
how to
use
new
do they have
with the
warehouse
services in
terms of
improvement
in services
Understand
how they
assess the
operations of
the company
in terms of
quality of the
service
Understand
what would
improve the
satisfaction
of customers
if
implemented
as a solution
information
on changes
provided
7

Organisation of e-portfolio
services
at the
wareho
use
Exter
nal
Vend
ors
and
suppli
ers
Mode
rate
Mo
der
ate
Availabilit
y of all the
informatio
n on
business
and
operationa
l needs as
well as the
needed
products
and ICT
services
needed for
the
execution
of the
project
A clear
communic
ation on
the
requireme
nt of the
warehouse
and the
company
in general
related to
ICT
Information
on the
available
ICT
solutions to
assess
suitability
for the
current
organization
Provision of
the
information
on the
contractual
offers they
have for
ICT project
developmen
t
Communica
tion on
pricing,
terms and
conditions,
deliveries
and
timelines
Face to
face
meeting
to
explain
require
ments
Physica
l or e-
docume
nt
sharing
for
seeking
proposa
ls and
commu
nicating
contract
s if
services
taken
Calls
and
emails
for
updates
on the
progres
s of the
High level
and low level
business
requirements
Needs for the
ICT
components
including
hardware and
software
components
Contractual
terms and
conditions
Delivery
schedules
Deliverables
quality and
quantity
Testing
procedures
for assurance
of quality of
product and
services.
Inputs to
business
requirement
document
Request for
proposal
Proposal
documents
Contractual
agreements
Product
testing
procedures
Customer
acceptance
criteria
Delivery
receipt
Project
Schedule
(Atkinson &
Languiller,
2015)
8

Organisation of e-portfolio
The
contractua
l
arrangeme
nt between
the
company
and the
vendor
must be
fair and
beneficial
to the
vendor
The
requireme
nts
submitted
to the
vendor
must be
clear and
accurate
product
ion and
deliver
y of the
ICT
compon
ents
needed
for the
project
Intern
al
Finan
ce
Mana
ger
High Mo
der
ate
Project
must be
completed
within the
allotted
budget
Finance
manager
must know
all the
componen
Communica
te the
budget
requirement
of the
project as
well as cost
allocation to
the
resources
and
Docum
ent
submiss
ion for
the
approva
l of
budget
release
Submis
sion of
Approved
budget
Allocation of
the budget to
individual
resources
Limitations
in terms of
financial
resources
Availability
Project
Budget
Resource
Allocation
Project
Schedule
9

Organisation of e-portfolio
ts and
their cost
requireme
nts for the
developme
nt of the
ICT
system for
warehouse
manageme
nt
individual
resource
requirement
s with
associated
costs.
the
project
plan
and
schedul
e for
cost
require
ments
Face to
face
discussi
on
betwee
n the
project
manage
r and
finance
manage
r to
decide
on the
timely
release
of the
funds
(John,
2007)
approve
d.
Email
reportin
g on the
of funds
Procedure for
obtaining
funds on time
as per the
development
requirement
10

Organisation of e-portfolio
progres
s of the
project
and
need
for
funds
Exter
nal
IT
Soluti
on
provid
er
Mode
rate
Hi
gh
Availabilit
y of all the
informatio
n on
business
and
operationa
l needs as
well as the
needed
products
and ICT
services
needed for
the
execution
of the
project
A clear
communic
ation on
the
requireme
nt of the
warehouse
and the
company
Information
on the
available
ICT
solutions to
assess
suitability
for the
current
organization
Provision of
the
information
on the
contractual
offers they
have for
ICT project
developmen
t
Communica
tion on
pricing,
terms and
conditions,
deliveries
and
Face to
face
meeting
to
explain
require
ments
Physica
l or e-
docume
nt
sharing
for
seeking
proposa
ls and
commu
nicating
contract
s if
services
taken
Calls
and
emails
for
updates
High level
and low level
business
requirements
Needs for the
ICT
components
including
hardware and
software
components
Contractual
terms and
conditions
Delivery
schedules
Deliverables
quality and
quantity
Testing
procedures
for assurance
of quality of
product and
services.
Inputs to
business
requirement
document
Request for
proposal
Proposal
documents
Contractual
agreements
Product
testing
procedures
Customer
acceptance
criteria
Delivery
receipt
Project
Schedule
(Ambernathy,
et al., 2000)
11

Organisation of e-portfolio
in general
related to
ICT
The
contractua
l
arrangeme
nt between
the
company
and the
vendor
must be
fair and
beneficial
to the
vendor
The
requireme
nts
submitted
to the
vendor
must be
clear and
accurate
timelines on the
progres
s of the
product
ion and
deliver
y of the
ICT
compon
ents
needed
for the
project
Intern
al
Projec
t
Mana
ger
High Hi
gh
Availabilit
y of all the
informatio
n needed
to plan
and
execute
Business
requirement
s including
functions
and
objectives
of the ICT
implementat
Face to
face
meeting
with
stakeho
lders
for
require
Project
management
methodologie
s and
practices
Expertise and
experience of
the execution
Project
management
plan
Project
Communicati
on Plan
Project Risk
management
12

Organisation of e-portfolio
the project
Provision
of needed
resources
for project
execution
including
finance
and human
resources
Support
from top
manageme
nt for
developme
nt and
implement
ation of
ICT
systems
Support
and
assistance
from the
customer
service
staff for
project
execution
ion
Challenges,
needs and
processes of
the
warehouse
and the
company as
a whole to
be able to
develop a
solution for
implementat
ion of the
ICT system
in the
company
Information
about the
stakeholders
as well as
their needs
and
expectations
to be
fulfilled by
the ICT
implementat
ion project
ment
gatheri
ng
Emails
for
reportin
g
progres
s by the
project
team
Calls
for
commu
nicating
immedi
ate
challen
ges for
seeking
resoluti
on by
the
project
team
of ICT
projects
Development
of the
technical
project
requirements
from the
business
goals
Plan
Project
stakeholder
analysis
Risk register
Project Scope
Documents
Project
charter
Project
schedule
Work Break
Down
Structure
Quality
Management
Plan
Exter
nal
IT
Consu
ltant
Low hig
h
Receive
all the
informatio
n about
the
Communica
te the
business
goals and
service
Face to
face
meeting
with
the
Information
on possible
ICT solutions
and their
associated
Inputs to
business
requirement
document
Contract
13

Organisation of e-portfolio
business
and
functional
requireme
nts of the
company
as well as
the need
for
automatio
n of the
current
warehousi
ng
componen
ts.
Access to
the
company
resources
including
staff and
business
documents
to be able
to assess
the
processes,
their
current
structure,
and come
up with
scope for
requirement
s
Conversion
of business
and
managemen
t
requirement
s into
technical
requirement
s
Exploration
of possible
ICT
solutions
for
developmen
t
Need for
resources
for the ICT
implementat
ion
including
human
resources
and
financial
resources
busines
s
analyst,
project
manage
r and
the
compan
y
owner
along
with
the
wareho
use
manage
r
Emails
for
commu
nicating
require
ments
and
exchan
ging
process
docume
nts
costs as well
as human
resource
requirements
Understandin
g the
capability of
ICT systems
in helping
company
achieve its
business
goals
Development
of the
business
requirements
document at
the high level
Agreement
14

Organisation of e-portfolio
improvem
ent
Exter
nal
Busin
ess
Analy
st
Mode
rate
mo
der
ate
Receive
all the
informatio
n of the
business
goals,
functional
goals,
current
business
resources,
structure
and
processes.
Access to
business
process
documents
as well as
to the
physical
systems
that can be
assessed
by the
analyst to
understand
the needs
of the
system
such that
he can
Project
objectives
Business
objectives
Business
requirement
s
Resource
requirement
s
Business
and
operational
challenges
of the
organization
Face to
face
meeting
with
the
project
manage
r and
wareho
use
manage
r
Sharing
of
docume
nts over
email
Calls
for
confirm
ation of
require
ments
with
the
store
manage
r or
project
manage
r
Technical
requirements
and
functional
requirements
of the project
Available
solutions for
ICT
implementati
on
Current
structure,
processes and
scope for
improvement
in the
organization
Business
requirement
document
Research on
solutions
Project
charter
(ISBSG,
2012)
15

Organisation of e-portfolio
come up
with an
ICT
implement
ation plan
4. Business context
Situation: The objective of the ICT solution development and implementation is to bring
automation in the warehouse of the grocery store such that the effectiveness and efficiency of
operations can be improved through reduction in operational costs and enhancement in the
productivity of the store employees as well as business processes used in the warehouse.
However, the organization has some constraints that have to be considered before a decision
is taken on adopting an ICT solution. These constraints include the limitations of the budget,
limitations of the knowledge and experience of the employees working in the organization
and the limitations of the time for the development and implementation. The key authority for
this project would be the company owner who would approve the project proposal of
development of the ICT system. The resources used by the organization for this project
include the project team including company staff and other project team members, the
suppliers of the ICT products including software and hardware, project manager, business
analyst, and finances (Mohan, 2012).
Business Context
Analyse
needs
Evaluate
options
Define
requireme
nts
Investigate
Situation
Consider
perspective
s
16

Organisation of e-portfolio
Perspectives: For understanding the perspectives of the stakeholders, a stakeholder analysis
would be needed that has been done in the previous section. Some the key requirements that
have emerged from the stakeholder analysis for the development of the ICT system include:
 ICT development needs a significant investment that should get the company good
returns after the operations have been automated
 The implementation of ICT must bring performance benefits for the warehouse
 The organizational processes used in the warehouse system must get simplified with
the use of ICT
 Employees must be provided sufficient training on the use of ICT systems that would
be used for the warehouse management to make the best use of technologies.
 The system should make the inventory data available in the real time such that
customers can be served better by the customer service staff (SWIFT SCRL, 2015).
 The shopping experience of the customer at the store must be enhanced with ease of
shopping at the grocery store
 Implementation of ICT can make the customer service staff more efficient such that
they would be able to serve customers faster. For this, the staff needs to have the real
time information on the stock availability.
 For the project to be executed efficiently, it is important that the project team has all
the needed operational and process information needed to come up with the effective
ICT solution providing operational benefits to the organization.
 The requirement of the store for ICT implementation should be clearly communicated
to all the key stakeholders such their buy-in can be sought.
 The agreement between supplier and the grocery store operator must be fair enough to
get both operational and cost benefits.
 The Project must be completed by the project team within the allotted budget
 Finance manager must have all the information about the cost requirements of the
system components for warehouse management
 The top management must be supportive and help in resolving any issues related to
resource provisioning or allotment such that the project team is well supported with
all the necessary resources needed for the execution of the project.
 The IT consultant must be provided with all the information about the business and
functional requirements of the company as well as the need for automation of the
current warehousing components such that most suitable solution can be
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Organisation of e-portfolio
recommended for the warehouse after consideration of its existing systems and
processes as well as the future business goals.
 The business analyst must be given access to all the business process documents as
well as to the physical systems to understand the needs of the system such that he can
come up with an ICT implementation plan
Options: ICT technologies are used to bring coordination between different players in an
organization or the supply chain such that the operational knowledge can be seamlessly
shared such that the transactional costs between parties can be reduced. ICT has large number
of applications that can be used by the grocery chain store for achieving its business
objectives. Information technology as per Tomar (2009) can become an effective tool for
decision making in operations. As per Lingren (2011), ICT can be used by organizations to
develop a competitive advantage by increasing the speed of operations, enabling visualization
of the business performance and reducing the operational costs in a business. IT can be used
for collecting data of the store transactions, customer preferences, and business performance
such that the same can be used for answering questions about customers such that things can
be improved to enhance their satisfaction levels. In managing operations in retail or the
grocery store, achieving efficiency is more of a necessity than a choice and thus, is the
primary goal of the business. The operational efficiencies can be improved with reduction in
operational costs increase in speed of the service delivery and enhancing flexibility of
procedures. Operational efficiencies can be related with the business profitability as they can
reduce the operational and transactional costs of an organization (Dydacomp, 2014). ICT can
be used for automating store operations which would reduce the cost of operations in the long
run. The key beneficiaries of these improvements are the key stakeholders of the organization
including supplier’s business owners, and customers. However, while taking decisions about
adopting ICT technologies, the organization needs to be sure about the technologies that can
be implemented and make a choice that fits best with the business model and business
processes as ICT technologies can be expensive and time consuming in implementation as
well as learning. The goal behind implementation of ICT technologies would be to develop a
capability to meet the customer requirements in more efficient manner (ISBSG, 2012). In the
retail business like that of grocery store, operations involve various human resources that
include customer service representatives, suppliers, sponsors, and goods that have to be
managed in the warehouses. ICT can standardize customer services by separating warehouse
18

Organisation of e-portfolio
services into those needing customer service executives and those that can be handled by
customers individually. This can help the retailer achieve efficiencies in operations. This
way, organization is able to achieve higher productivity and reduce overheads. There are
various retail operations that can be managed using ICT technologies such as inventory
management, point of sales, customer service, and supply chain management (Motorola
Solutions, Inc., 2013). A key strength of ICT is that it can be used to allow interaction
between the machines and the customers directly such that there is no need to employ a
person in operations. Common ICT solutions that are used in retail and warehousing systems
include bar coding, POS system, automated supply chain management, and so on. Bar codes
can be used for maintaining the stock levels of the goods stored in the warehouses such that
each product is scanned at the POS and the information gets stored in a centralized computer
system which can be used for updating stocks as well as checking availability of items in the
warehouse. A combination of bar codes, automated stock performance, performance
monitoring and control systems can help improve the effectiveness and efficiency of the
warehouse. This can enhance the accuracy of records, save costs, improve integration,
enhance control, and improve customer services. These opportunities can be used by the
retailer achieve a competitive advantage in the grocery market (Heartland, 2015).
Requirements: An efficient warehouse management system is needed to be installed in the
grocery store such that the operational efficiency can be improved. An automated warehouse
management system may be used for performing various operations such as tracking orders
of storage goods such that overstocking or under-stocking can be avoided, identification of
product details such as quantity and pricing with the use of bar coding, collecting data on the
spending habits of store customers through loyalty card systems, and analysing product and
customer data to understand their preferences which can improve customer relationship
management and customer satisfaction. The warehouse management system that would be
implemented in the organization can begin with the basic control system to a complex full
scale warehouse management system that works on the real time data (IBM, 2010).
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Organisation of e-portfolio
5. Business processes
For the optimization of the warehouse operations, the operation cycle of the grocery store has
to be managed in the real time. This system must allow warehouse employees to control the
material handling equipments and other processes. The system would reduce the need to have
paper printing and physical documentation by allowing users to log into IT systems for
managing processes such as scanning of the bar codes for recording product information
which would be entered using the RF terminal. This would help the warehouse staff maintain
a database that is updated with the real time quantities of products and allocations. The
objective of this automation is to manage the complete operation cycle starting from the point
where goods are received at the warehouse till the delivery is finally made to the customer.
The system would be an integrated solution including a combination of bar coding system,
Radio Frequency identification, electronic scales, scanners and printers. Software would be
developed which would manage the complete set of processes and these systems (IBSCDC,
2009).
.
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Organisation of e-portfolio
The warehouse management system would include multiple processes that can be categorized
into various areas including optimization, inbound management, order processing,
Optimization: Optimization processes would include identification of products through
identity control, warehouse zoning, workflow optimization, personnel management, labour
standards management, recording of warehousing events, routing optimization, load tracking,
task interleaving, layout visualization, system configuration, report generation, bar coding,
and analytical data processing (Millstein, 2010).
Inbound Management: Inbound processes in a warehouse include notification of events,
receipt of goods, unpacking of products, returns of products, cross docking, goods stocking,
product age and expiry date control, product loading status control, load reallocation , product
sorting, inventory management, warehouse balance management, safety stock management,
physical product counting, cycle counting, and inventory updating.
Order Processing: Order processing in warehouse systems would include order planning,
product reservations, staging, assembling, shipment, direct loading, forward picking,
replenishment, order planning, order processing, order cancellation, exception handling and
screening.
Personnel Management: Personnel management includes analysis of staff productivity,
reporting, and recording of tasks (Spaho, 2013).
There would be some more functionality that the warehouse management system can fulfil
such as preparation of warehouse put always, product measurements by parts, weight control,
virtual stock support, load handling, palletizing, vehicle loading optimization, and so on (T-
Systems International GmbH, 2011).
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Organisation of e-portfolio
The warehouse management system would automat ht inbound, outbound and stocking
operations by divided it into multiple areas including receiving, picking, put away, shipping,
management and reporting. The storage locations or units as well as company vehicles would
be marked with bar codes that would be used for material handling and transporting. When a
product is assigned to the put-away, the storage conditions would have to be managed
including temperature control, compatibility control, supplier’s management, product ageing
management, and so on. The WMS would automatically choose the storage space based on
the product characteristics at the time of screening at the RF terminal such that misplacement
of loads can be prevented. Most optimal routes would also be identified along with the
location such that empty runs by the customer service representatives can be avoided which
would, enhance their productivity. More benefits that this automation would bring to the
warehouse management include optimal assignment of vehicles to products when delivering,
elimination of order picking errors, and continuous updating of the goods information
including allocation, availability, tasks and personnel activity (TCS, 2015).
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Organisation of e-portfolio
Technologies: The WMS would make use of certain technologies including the following:
 Database system such as Oracle, Sybase, Ms SQL or OBM DB2 that would allow
storage and retrieval of inventory, order, and customer information
 Operating system allowing client applications to be run on warehouse systems
 Bar coding technology that would allow recording of product information including
its profile and expiry date.
 RFID systems for reading the product information through wireless scanning of the
labels (WEF, 2017)
6. Conclusion
This report was developed to explore the idea of the implementation of an ICT system to
improve the operations of a warehouse. The project explored the business case of the
Australian grocery store highlighting its current challenges and needs for automation. Based
on the business case, the business context was studied that included exploration of the
business needs, requirements, and options. Stakeholder analysis ws also did in order to
understand the perspectives of the stakeholders about the project. Lastly, a warehouse
management solution was suggested that divided the warehouse system into different sections
and identified key processes that could be automated with the WMS.
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Organisation of e-portfolio
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