Role of HR in Managing Change

Value and Contribution to Organizational Success
Introduction
Managing change is systematic approach which help in dealing with transition or transformation of an
organisational goals, procedure as well as technology. Purpose behind change management is to
implement strategies for effecting change as well as controlling change and assisting people to adapt
change. This assignment is based on Marriott international which is an American multinational
diversified hospitality organisation. It was founded in 1927 by J. Willard Marriott and Alice Marriott as
well as they are serving at worldwide level. This poster will going to discuss change management theory
and role of HR manager in managing change. Along with this, discussion will be made on how
organisational design response to change and will adopt it.
Lewin's change management model
Change management is method in which an organisation implement modification within their internal as
well as external processes. This also involve preparing and supporting staff members, establishing
essential step for change and monitoring pre & post change activity. So that, it will be ensure
modification will be implement in effectual manner. In relation of Marriott International, HR manager
of company deal as well as manage change in response for organisational restructure by bringing
digitalisation which taking place within company. Thus, for responding and applying these changes
within organisation in better manner Lewin's Change management model will be adopted. Explanation
of these are as follows :-
Lewin's Change management model – It is one of the well known model which help in
understanding organisational and structured change in better manner. Respective model was introduced
by Kurt Lewin in 1950, he was social scientist who described organisational as well as structural change
with the assistance of block of ice (Lewin’s Change Model, 2019). There are three stages within
respective model which are unfreeze, change and refreeze. Implementation of this in relation of Marriott
International are as follows :-
 Unfreeze – It is first stage of change management in which organisation have to be prepare
for modification as well as for fact that change is important and needed by Marriott
international. This phase is important because employees working in company try to resist
change and it is necessary to take them out of it and implement modification. Thus, HR
manager of Marriott have to explain their personnel that why they have to do organisational
restructure by adopting digitalisation as well as how it will bring profit for them. Simply
unfreeze step involve that business firm have to look into their structure and re-examining
them.
 Change – In second stage changes take place and it is time consuming process because
employees of Marriott international take time for embrace new development, happening as
well as change. Within this process there is requirement of leaders also so they can direct or
provide assistance to personnel in performing modified task. Their are two important aspect
which help in easy restructuring and adopting digitalisation by Marriott International is time
and two way communication.
 Refreeze – In last stage change has been accepted and implemented by HR manager as well
Marriott International get stable again. This is time when staff as well as other process get
refreeze and things getting normal and daily basis task will be performed.
.
Role of HR in managing change
There are four primary role of Marriott International HR manager in managing change of
Organisational restructure as well as design (The role of HR in change, 2019). Explanation of
these are as follows :-
 Change leader/Owner – HR manager act as an leader in change management when
full responsibility is taken for planning as well as implementing modifications. In
relation of Marriott International, while organisational restructure it is duty of HR
manager to introduce new by keeping in mind each and every important factors of
respective company.
 Change educator – HR manager also play role as an change educator by helping
staff members and client of Marriott hotel through providing information about
organisational restructure as well as design. Along with this, few employees resist to
make modification in this situation HR manager explain them reason behind
changes as well as play important role in making them comfortable.
 Change advisor – Within this role, HR manager of Marriott International advise
their employees that in which area modification has been taken place. Along with
this, how they have to respond it as well as motivate them to corporate with the
same thing in effective manner.
 Change participant – HR manager is also part of change as they can use their
knowledge modification for setting their expectations of procedure, trouble shoot
problem as well as understand and manage reaction of staff members towards
organisational restructure or design.