· Table of Contents INTRODUCTION......................................................................................................................2 TASK 1.......................................................................................................................................2 P1 Analyses some uses of IT system within organizational functions.................................2 lP2 The ways how IT systems contribute to the achievement of objectives of British Home Plc......................................................................................................................................4 TASK 2.......................................................................................................................................5 P3 Some ways of storing and processing data of IT system for knowledge, customer relationship, data and communication management............................................................5 TASK 3.......................................................................................................................................7 P4 Evaluation the ways of using IT system for supporting value added change to improve business performance..........................................................................................................7 TASK 4.......................................................................................................................................9 P5 Recommendation IT practical solutions for common business problems........................9 CONCLUSION.........................................................................................................................10 REFERENCES..........................................................................................................................11 ·
·INTRODUCTION Business information technology system refers to protect the financial data, confidential information and other property related information. It helps to defend the enterprise ideas from their competitors(Stover, 2019). Thus, business information technology assists business for storing the product related informations with using the software, making the financial calculation related to cost, income and expenses using spreadsheet. Henceforth, business information technology aids toenterprise to automate the process, system to achieve goals, enhance profitability to operate organization function effectively. Thus, the present report is based on business information technology of British home plc. It is the medium sized group of company and provides the different types of services to the customersuchas supermarkets,holidaysforcustomer,propertyrentingandconsultancy services. The assignment will cover the things as information technology aspects such as used of it system in different organization function, contribution towards to get success of organization. Furthermore, report will analyse the flexible and reliable IT system for knowledge, customer relationship, data and communication management. Moreover, assignment will describe that how IT system help to organization operation. Lastly, recommendation will be given to bring improvement in functioning of workplace. ·TASK 1 ·P1 Analyses some uses of IT system within organizational functions Information technology system combines a set of some components that works together in order to manage data processing as well as data storage. British Home Plc is called a successful medium sized group of companieswho has subsidiaries in several industries like travel, retail, property and consultancy. It is stated that this business got failed because of lack of innovation in group of companies. Each and separate department has its own IT department but as a whole there is a lack of IT specialist (Bell, D., 2016). Due to this, this company sold this group to other American company rather than modernise it. British Home Plc had several industries but still it got failed only because of lack of innovation and lack of IT specialists. So it can be said that there is an increasing importance of information technology for the success and
growth of the company. In the context of its roles and usesit can be said it is being used to support some key aspects of an organization which plays an important role for running organization efficiently such as decision making, communication, record keeping, data analysis etc. Some other importance, uses and roles of information technology within different functions of an organization are described as follows: Effective communication:Communication is called the main function and component of any type of company. Without effective communication, the company fas to face several problems like misunderstanding, conflicts among different departments etc. With the rise of informationtechnology,computersandinternet,communicationhasbeenredefined.An effective IT department can allow British Home Plc to achieve communication at a high speed via different effective channels such as video conferencing, collaboration software, social media platforms and E-mail. Data management:The other main role and use of IT department is it helps the company in managing data and informations.Competition in increasing in all industries companies which brings increasing amount of data that businesses have to deal with. For controlling data, IT department is being used as it helps companies on storing data, managing data and accessing data (Laudon and Laudon, 2016). It department puts all data in a storage format in which database allows the company to store vast amount of data in a small space. It does not only store data but manage all data or it manages all data in a meaningful form. This uses and roles of IT department can help British Home plc in taking an effective decisions. Effective marketing:Marketing function also plays a vital role for British home Plc as it has subsidiaries in diverse industries, so there is an importance to make understand to customers about its products and services. With the rise of computers, internet and effective use of technologies, marketing campaigns are becoming digital. Many companies invest in advanced technology which is increasing competition. The main use of IT department in marketing function is it creates content, helps in online advertising, helps in marketing research, E- commerce activities etc. IT department would be instrumentals in E-commerce and marketing research in the processing of orders made on online stores. Process improvement:Information technology system can be used in improving all processes of British Home plc. For example, IT department can decrease the cost of copying and
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printing cost id the company completely rely on paperless communication. Communication channels in the context of IT like video conferencing and collaboration software can save logistic expenses. It can also be said that HR department of an organization are also becoming more efficient because of rising importance and uses of IT department. Human resource department give online training to their employees. There is no need of more paperwork which lead massive savings of time as well as cost (Zeng, Zhang and Lim, 2016). So, it can be said that information technology system can be used in different function and make them more effective. It can help British Home Plc in accomplishing all their objectives by making an effective use of IT department. l壱P2 The ways how IT systems contribute to the achievement of objectives of British Home Plc. The main aim of British home Plc is to make its business more innovative and creative because due to lack in innovation this company got failed and he sold this company to an American company. Barrack Reagan was appointed to run this company and then he decided to invest in advanced technology for making this modernise. Currently there is no centralized IT department, so it is important to make them understand the importance and contribution of IT system. The main objective of British Home Plc is to expand its business by making its business more innovative andmaking its all functions more effective (Rossoni and et.al., 2017). It also wants to make understand their employees about the roles and importance of IT department. Some importance and contribution of IT system are described as follows: Speed:There are several tools which are being used in information technology such as computers, internet in order to perform several tasks faster and accurately. There are several functions of an organization which can only be done by computers and internet and not by humans. By making an effective use of internet, employees can perform their tasks on time and it also reduces work tension and stress. Users and employees can easily interact with each others and with their potential customers and they so not require to go and meet personally. It saves their time and cost and can also increase customers' experience by responding them on timely manner.So, from the above discussed importance it can be interpreted that IT system contributes in increasing speed of the process of doing anything. Accuracy and consistency:Other main role and contribution of IT system is, it makes all processes of the company accurate and consistent that can satisfy customers. When customers
get satisfy then the company can take several competitive opportunities and expand its business. Information technology system is managed by humans but still it is more likely to be accurate and consistent than humans (Ren, Wang and Zhong, 2017). When users and employees have properknowledge ofusinginformationtechnologythen they cancontribute accuracy in functions which are being played by them with the help of tools and software of IT. For example, British Home Plc deals in consultancy industry whose main work is performing legal and accounting activities. If an accountant has proper knowledge of using accounting software like Quick books then he/she can perform all accounting tasks in an effective manner. So, the other main contribution of IT software is accuracy and consistency. Reliability:As we all know that information technology system can run 24*7 and can only be interrupted at the rime of their maintenance and repair. It also takes only a few minutes, so it is called a win-win process for organization as well as customers. An example of reliability of IT system is bank who provides financial services to end users on time. With the help of IT system, banks deliver services like remote banking by which customers can deposit money, withdraw money and can print out bank statement anytime on their mobile phones and system. There is no need to go and meet physical branch which saves their time and cost. So it can be said that British Home Plc can also make their all functions reliable as it has subsidiaries in diverse industries. Customer relationship management:Information technology is also being used to improve the way of interacting of organization with its potential customers. It contributes in developing customers relationship and their loyalty with the company. Tracking record system in IT can keep track of where an individual may be in the sales pipeline and aggregates all important informations, so it can be said that British Home plc can provide a better user experience (Navimipour and Soltani, 2016).
·TASK 2 ·P3SomewaysofstoringandprocessingdataofITsystemforknowledge,customer relationship, data and communication management There are several tools and software that are being used in order to store as well as process data related to different purpose (Yan and et.al., 2016). Some ways of storing data by IT system for customer relationship management, knowledge management, data management and communication management are described as follows: Knowledge management:Knowledge is also played a vital role because it can provide competitive advantages to the company as well as employees. Informations which come from knowledge can also support British Home Plc to make an informed decision. There are several types of knowledge management system that depends upon requirements and structure of the company such as expert system, share point, decision support system, group ware etc. Group ware system can be used by British Home plc in sharing knowledge, project activities of all team members that are spread across regions. Share point software also makes able to users to store multiple version of the sane document. CRM:Customer relationship managementis called an important strategy that can be used by British Home Plc for managing its relationship with its potential customers. All data related to CRM can help the company to know about more details of its existing and new customers and being connected with them (Lee and May, 2016). By using CRM software, the company can record customers contact informations like contact number, E-mail etc. It can store all details on communication. By creating a 360 degree view of the customers, British Home plc can improve customer relationship management. Data management:Data are managed and stored in a hierarchy that starts with smallest piece of data used by computers. Characters from different fields like telephone numbers, names, addresses and purchases. There are several ways of managing data. According to the traditional approach,thereis arequirementtomaintainseparatedatafiles foreachapplicationof employees. A hierarchical database model is being used to organize data in a top-down manner. Microsoft access and excel are called the best data base software. Cloud computing is the combination of hardware and software to have the delivery of service over internet or network.
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There is the accessibility of users of files and other application from any other device with the use of internet.It is the internet based computingfor providing various services including servers,storage mad any other application through organisation computers and other devices. DBMS is a software that is being used for storing data by considering appropriate security measures. The process of managing data is to create own databases on the basis of requirements. Big data have the inclusion of data sets beyond the ability of software that are commonly used can capture, curate, manage and have processing of data. The philosophy of big data have the compassionate of unstructured ,semi structured and structured data. The example of big data can be the data consisting of billion and trillions od data such as customer contact centre, social media and more on. Communication management:Business communication management system is an importantpartofmanagementthatcollectsanddistributesinformations.Information management system make this communication process more efficient by allowing managers of the company to communicate rapidly. E-mail is called the best way but most of the companies prefer to use information system more efficiently.The fifth generation of cellular networking is termed as 5G. There will be revolutionary change with the introduction of 5 g in mobile technology as it will not only interconnect people but also help in the controlling machines, objects and devices.They store documents and data in folders which they share with their employees who require that informations. By making changes which system tracks, employees can share additional informations with each others(Kottomtharayil, Attarde and Vijayan, 2015). So, it can be said that by making an effective use, British Home Plc can gain all its objectives. By educating the British Home personnel about benefits and functions of IT system play in an organization. It system is being used to support value added change and by storing all types of data in an effective manner. ·TASK 3 ·P4 Evaluation the ways of using IT system for supporting value added change to improve business performance Value added can be created over and above the original value of something which is being offered by the company to its customers. It refers an enhancement or increment that is
being made by an organisation to its products and services before offering it to the end customers. By providing satisfactory services and products the company can add value chain and it can be done with the help of IT system. The main purpose of British Home plc of adding value to services and products is to attract more customers foe increasing sales and revenue (Dennis, Wixom and Roth, 2018). By using different tools in IT system, British Home Plc can support value added change in improving business sustainability and business operations such as: System and innovation opportunities:There are several practices of IT system that can be usedby companies to make its business innovative is automation. Rising of information system give opportunities as well as threats, so it is important for British Home Plc to identify its opportunities and implement it to add value chain. With the help of automation the company can make its business innovative and can take competitive advantages. System and customer delight:Information system has several software and elements by which the company can add value chain change and strive for customer delight. Information technology system has analytical and data warehousing capability by which, British Home plc can take its customers' feedbacks and develop its services and products accordingly (IT System For value Added Chain, 2019). This customer delight can lead to a loyal customer brand. System and organizational productivity:British Home Plc requires different types of information technology system because it has subsidiaries in retail, consultancy, travel and property industries in order to fulfil and justify different requirements. There is a requirement for this company to have an effective business transaction system in order to make sure that all processes are acted effectively. An effective information technology system is being used for making executive decisions. When an organization make an effective decision then it can influence customers and attract them in wider range which can support value added change. Systemandworkersproductivity:Informationsystemhasincreasedworkers' productivity by introducing of different communication channels such as video conferencing, E- mail and shared white board collaboration. This collaboration make them able to perform all projects smoothly. When employees perform all activities smoothly and efficiently then there are more chances for the company to take growth and help value added change by providing satisfactory services to customers.
Informationtechnology inproductdevelopment:Some softwareininformation technology system like computer assistant designs and manufacturing software speed the the process of manufacturing process of products and decision-making. Collaborative technologies allowteammembersfromdifferentgeographicallocationtoworktogetherondifferent components of a product which can not hamper production process due to any changes.The internet of things refers to the computing concept that havedescription of daily activities connected to internet and able to have the indentation of each other. It is the ecosystem that is connected physical things that is accessibility through the internet. There is huge development of the technology along with the physical activity.This effectiveness can provide effective services to customers which can increase value added chain. System as a value add for British Home Plc:It can be said that several organizations use information technology system in order to achieve long term and short term goals. The main reasonfordevelopinginformationtechnologysystemistoimproveproductivityand effectiveness of the company. It is also stated that the success of information technology system is mainly depend upon the company's structure, management style and its internal environment (Michaelis, Wagner and Schweizer, 2015). By making an effective use of information systems, British Home Plc can improve productivity, achieve lower cost and competitive advantage in the market. From the above statement, it can be said that information technology system plays a vital role in supporting value added change and increasing customers satisfaction. ·TASK 4 ·P5 Recommendation IT practical solutions for common business problems Technology has crucial impact on operation working of the enterprise. Technical advancement aidstohumanresourcetokeeptrackingonresponsibilityofmanagersandemployees, accountability and time delivery of services to people. Thus, Information technology aids to enterprise with use different software that aids to store each basic information about the firm. Therefore,this makes able to all stakeholders of the company like consumers, suppliers to interact with organization via different channels of communication and its technology system.
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Henceforth, these are the software that keeps the record about training, recruitment, payroll, performance appraisal, rewards and benefits etc (Bruss and Leuchs, 2019). ·British home plc must take initiatives to implement Information technology as its assiststo communicate with customers. Henceforth, use of technical advancement by customer aids benefits to customer as this creates stronger public image.Quoted enterprise should have use of Information Technology as it assists to keep safe to all important data,aids to take confidential executivedecisionand other proprietary information that leads to gain competitive advancement. ·Implementation theIT within an organizationit helps tomake the quality product according to the requirements of customer because use the technology it helps to identify the needs and wants of the customer. ·Organization acquires advanced technology with the main aim of producing errorless and innovative products. Thus, firm requires to have enough funds taking advantages of advanced technology. ·British home plc must enterin online marketing with the helps to technologyfor expanding their products in all areas of world and make all people understand about their products' importance(Stover, 2019). This is the best option to expand the product and enhance the sales and demand of product. ·Using the information technology it helps to resolve the customer queries and improve the customer services. Thus, British home plc should used this technology and improve their customer services. ·Firm should implement advance technology in the business to minimise the cost. It becomes incredibly cost-effective by streamlining a company's operational and managerial processes. ·British home plc must take initiatives for acquiring the decision support system in the business. Thus, this system help to employees as they work together with an artificial intelligence system to help for create the information through (OLAP) online analytical process to make the best decision that helps to resolve the problem. ·Organization should acquireIT within business for creating a digital working environment who can send and receive any type of data and informations. By doing this,workers can easily communicate with each other thorough Emails, text chatting across the different department without any interruption.
·Firm Acquiring the EIS tool that allows to manager as they share their information and also they able to view the information on different angles.Thus, it allows top management to get more critical views with the main aim of understanding problems and make the better solution (Benckendorff, Xiang and Sheldon, 2019). ·CONCLUSION It has been concluded from the above studythat Business information technology refers to the development and maintenancepurpose.Firm has used several forms in order to create, store as well as utilizing informations.Thus, technology is used in different business department for improving the operations, achieve objectives, increase revenue and reduce cost. It can help to set the product range, manage cost, need of equipments, pricing strategy etc. This report based on businessITofBritish home plc.The report has discussedthe used of IT in the business in order to success the business and manage the operational activities. Moreover, assignment has described the importance of IT system that helps to better achieve the customerrelationshipandbusinessobjectives.Lastly,reporthasprovidedITsolution recommendation that helps to solving the difficult problems of organization.
·REFERENCES Books and journals
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