Visitor Attractions Management and Impact

This assignment delves into the crucial role visitor attractions play within communities. It examines how these attractions influence the quality of life for residents, considering various aspects like economic development, social interaction, and environmental sustainability. The analysis also explores effective management strategies employed by attraction operators to maximize positive impacts while minimizing potential drawbacks.

VISITOR
ATTRACTION

TABLE OF CONTENTS
INTRODUCTION................................................................................................................................3
TASK 1.................................................................................................................................................3
1.1 Overlapping Visitor Attractions.................................................................................................3
1.2 Analysing value of various visitor attractions............................................................................4
TASK 2.................................................................................................................................................4
2.1 Needs and Motivations of different visitors...............................................................................4
2.2 Impact of tourism on Visitor's attractions..................................................................................6
2.3 Effect of various tourist motivation theories on the management of visitor attractions............7
TASK 3.................................................................................................................................................9
Covered in PPT................................................................................................................................9
TASK 4.................................................................................................................................................9
4.1 Analysis of different visitor management strategies..................................................................9
4.2 Evaluate management techniques in relation to sustainability................................................10
CONCLUSION...................................................................................................................................11
REFERENCES...................................................................................................................................13

INTRODUCTION
Visitor attractions are places where because of public display of beauty of nature or its
cultural value, visitors visit for different purpose as for holidays, fun and for adventurous activities.
It includes various beautiful spots of nature as beaches, islands, camping, hiking etc. Even there are
many cultural tourist attractions also which include museums, ancient temples, art galleries etc.
(Pettebone,Newman and Lawson,2010). They provide a memorable experience to the visitors.
Other than natural, attractions can be built also. Museums can be classified under built spots
consisting of ancient parts and pieces of history. In natural places, attractions must be handled by a
recognised body and must be accessible for people at least for nine months in a year (Mensah,
2014). In built places, tourism must be considered as a central part of the business. Different
attraction places have their own specialities. Tourism has a great impact on increasing the economy,
encouraging a clean industry, understanding different cultures and communities and it has many
other benefits also like reuse of old monuments for tourism purposes. This report is about gaining
the importance and well understanding of various attractions and its effects on sustainability.
TASK 1
1.1 Overlapping Visitor Attractions
Any tourist places whose features are common with some another place refers as an overlap
of the features of the tourist place. There are many tourisms, some factors of which are common.
Like History Tourism overlaps with a few other tourisms. Taking example of it with heritage
tourism, many of the factors including the ancient art pieces are common which a visitor want to see
less because repetition is always not interesting. Natural History Museum which is in London has
many similarities with Victoria and Albert Museum. Although Victoria and Albert Museum is the
world's leading art and design museum but both the places have ancient pieces of temples, coins,
animals , clothes of some old leaders etc.(Henderson, 2010). It seems very boring for the visitors to
see the similar things again and again. Although the entrance fee is free and the museum is open
most of the time, but it is not interesting to visit different places with same qualities and features. It
decreases the interest of a person. The UK government should adopt some measures for these
similar types of places so that they don't have to see the same features everywhere which is not at
all exciting. In fact it leads to the lacking interest of people.

(Source : George, 2010) (Source : Henderson,2010)
1.2 Analysing value of various visitor attractions.
By means of tourism, UK Tourism helps the economy there by providing them jobs
which can fulfil the needs of their family. It also makes a lot of profit which helps the business to
keep going on. It gives the people the experience they want as they can do a lot of adventurous
activities, follow their dreams and many more. Various amenities are also available for visitors at
these places as many stalls are being organised, there is an arrangement of food, water etc. out of
which some facilities are paid and some not. The sellers there almost make profit on everything
they sell and people have to buy it because at these destinations, some particular spots are being
organised, rather than that there are no other facilities (Pettebone, Newman and Lawson,2010). The
other vendor facilities are far away from these destinations, so people have no option rather than
purchasing it. It also helps in enlarging the local and national economy of a place thus in benefit for
generating the revenues. There are almost 8,900 UK attractions which benefits the local and
national economy thus further providing employment and regeneration. Taking an example of an
attraction, Stonehenge is a very famous British ancient monument where people have to book an
advance ticket for guaranteeing their entry into it (George, 2010). The hanging stones factor makes
this monument different and popular and it is so ancient that the stones were placed from 1500-3000
BC. Another example is Tower of London, considered as the most important building in England. It
has been a package - prison, palace and observatory. Different attractions have different values
which helps the country to grow more and more better.
TASK 2
2.1 Needs and Motivations of different visitors.
Visitors can be incentive, business, educational, adventurous, cultural and many more and
everyone has their particular needs. Incentive tourists include a few lucky people who get a chance
to a holiday package as an incentive from their company. The people who travel with a business
Illustration 1: Victoria and Albert Museum Illustration 2: Natural History Museum

requirement are business visitors. Students who travel in some other city or country for study
purposes are classified under Educational visitors (Canning, 2011). The adventurous ones are those
who wants to experience simple as well as dangerous activities also. The people who want to check
the essence of assorted cultures are cultural ones. There is a hierarchy which can be applied for the
needs of a visitor i.e. Maslow hierarchy of needs which is defined as under :
People who go for visiting some tourist attraction does not go for eating and sleeping in a different
environment but for various reasons like for satisfying personal needs, escaping from their routine
hectic schedule.
 Meaningful : The visitors always want their trip to be meaningful as by gaining
experience, some memorable moments etc.
 Pleasurable : The main reason they visit is for their pleasure. They obviously from a
hectic schedule want some break and pleasure and this is what which makes some
Illustration 3: Maslow hierarchy of needs
(Source : Ram, Björk and Weidenfeld, 2016)

difference from their routine schedule.
 Convenient : Many tourist spots fail to give the tourists a convenient stay. Some lack in
amenities which makes the visitors quite disappointed (Mensah, 2014).
 Usable : All the visitors want the maximum utilisation of the resources. They want
every facility to be used properly.
 Reliable : It is the responsibility of the management of tourism to provide the visitors an
easy stay without any problems and the accurate use of the facilities there.
2.2 Impact of tourism on Visitor's attractions
Tourism acts as an important industry which has a major contribution in the development of
economy. The major impact of it is being divided in the following categories :
 Economic
 Environmental
 Crowding and Congestion
 Services
 Taxes
Industry Positive impacts Negative Impacts
Economic  It helps in increasing the
economy and giving
more employment
opportunities to the
people.
 It helps in improving the
public and transport
infrastructures (George,
2010).
 Price of products and
services are increased
(Kim and et.al., 2013).
 Non local owners are
making profits by this
means by selling at
inappropriate rates.
Environmental  It encourages a clean
industry.
 Visual appearance of the
 Many pollutions like air,
water, soil happens
which is not good for

infrastructures are
improved.
the environment
(Mensah,2014).
 Destruction of flora and
fauna takes place.
Social and cultural  It helps in understanding
different communities
and cultures.
 It also prevents cultural
identity of some species.
 Consumption of alcohol,
gambling is done by
some at these places.
 Some changes in
lifestyle that are not
required.
Crowding and Congestion  It centralises the
facilities for tourists.
 Some old monuments or
infrastructure can be
reused for this purpose
(Canning, 2011).
◦ Overcrowding is
surpassing area
capacity.
◦ Conflicts do happen
sometimes.
Taxes  Consigning toll taxes in
a city or state.
 Payrolls are paid as an
income in non
governmental projects.
◦ Increase in property
taxes.
Each factor has some positive impacts as well as negative ones. The goal of tourism management is
to maximise the positive impacts and minimise the negativities (Weidenfeld,Butler and Williams,
2011). The impacts are identified first, then their classification takes place and after that they are
being divided into their particular categories. Some of these factors depend on the natural impact on
the resources and its features and some depend on the social conditions of the community.
2.3 Effect of various tourist motivation theories on the management of visitor attractions.
In a tourist motivation process, there are various push and pull factors. Push factors are those
factors by which a tourist decides to leave for a destination and pull factors drives a tourist towards
its destination. Motives here include physical, personal, emotional, cultural etc. Physical motivation
means the people wants to travel to such a destination where they can satisfy their needs, relax
themselves etc. Emotional means people might perform in activities in which their fantasies are
being fulfilled (Garrod and et.al., 2012). Personal motives means the person is travelling with

motives of personal development and their preference for increasing their knowledge. By Maslow's
hierarchy of needs, applications of motivation theories are described as under :
Level 1 : Physiological Needs – Physiological needs and safety are the two main factors, a tourist
place must meet. Needs includes the accommodation and the basic needs of a tourist.
Level 2 : Safety Needs – A location's character reflects the safety needs of tourists. If there is
anything in which the visitor is worried about is their safety. The management should take care of
safety needs properly so that no visitor must go under any accident (Leask, 2010).
Level 3 and Level 4 : Social Needs – Hospitality, Uniqueness comes under social needs of any
tourist. Other typical features like accuracy, diligence, persistence also play an equal important role.
People also should have knowledge of sustainable development as the resources they are using for
their fun and adventurous purposes because it is the responsibility of both tourism and the people
who are using it that these should be consumed in away that the coming generations would also be
able to use it for their fun purposes (Pettebone,Newman and Lawson,2010). There are various
tourist and destination factors which influence the interactions between tourists, communities and
the environment.
Tourist Factors  Types of visitors
 Number of visitors
 Economic Features
 Selected Activities
 Able to speak local languages
Destination Factors  Condition of local economy
 Involvement in tourism
 Different behaviours of tourist leaders
 Various transportation options
Different factors have different influences on different tourists. The types of tourists plays a very
important role. On any tourist destination, many people visit for their holiday purposes, fun and for
many more. Taking an example of a family, they always prefer piece environment whereas the
youngsters prefer the opposite like full of fun and enjoyment. It is quite obvious that choices differ
as the ages do. At Places that are user friendly for families, they do not prefer any sort of noise and
anything like that. So, for them types of visitors do matter. The number of visitors also play an

equal important role. An average number of people at these holiday spots is good but very few or
much more are always quite troublesome. One cannot get peace in a hundreds of people and the
noise of so many people also makes one frustrated and irritated. It does not makes any sense
because people went to these places for fun and enjoyment and this can be a reason for their
disappointment. Like this way, very few people at some holiday place seems still better than a
number of people. Tourists also get to know about various languages that are local to the place.
Whether it is language, dressing styles or food, anything new at these places are some reasons
makes the tourists trip happiest.
TASK 3
Covered in PPT
TASK 4
4.1 Analysis of different visitor management strategies
Visitors management represents managing and protecting visitor's attraction and destinations
for the tourists. Various rules and regulations have been formulated by the government for
protecting monuments and tourist locations. For this, staff could be appointed which would help and
provide assistance to the visitors in order to ensure that all the rules and regulations are followed
properly and attractions could be preserved from getting harmed and damaged.
Tourism industry basically takes into consideration experiences of customers so that it could
be enhanced and improved for the next times by taking feedback from them (Connell and et.al.,
2015). In order to develop and design new opportunities for the people, it is required for the travel
agent to conduct market analysis and identify current trends and accordingly strategies should be
formulated for management. To classify experience of tourists we have four stages by which they
come across and these are:
1. First of all, tourists identify and search for the place they want to visit and can enjoy their
holiday. Then they collect necessary details about the place through surfing and discussing
with closed ones. After all this procedure, they finalise the location they want to visit ( Kim
and et.al., 2013).
2. After investigating all the necessary information such as cost, climatic conditions, safety and
environmental issues, choice is made by them (Henderson,2010).
3. Trip is then taken up by them by considering all the necessary info with lots of feelings and

excitement. Many times people are satisfied with the services and other times they face
dissatisfaction as well.
4. Trip review is the final stage. It involves collecting all the experiences and acknowledging
them so that an analysis could be performed in identifying good and bad experiences and is
shared with friends and relatives.
Visitors attractions could be made attractive for the people by analysing needs and
expectations of the people (Weidenfeld, Butler and Williams,2010). Tourists experiences and
reviews could be collected and necessary actions could be performed to develop interest of public to
visit the destination again. Visitor profile is composed of varied characteristics which may include
details about demographic, psycho-graphics and many more. Such kinds of details are often useful
in designing and development of tourists products as per customer expectations.
Data regarding infrastructure designing could be gathered with the help of questionnaires
and statistical study of hotels. All the gathered information could be them utilized for formulating
management system (Smith, 2014). It will incorporate all the required needs of individuals related
to specific destination which would be used in attracting more number of people. The collected data
could also be beneficial in making and introducing improvements in the existing procedures.
Market research helps in gathering information regarding destinations. They could be made
attractive by proper maintenance which would ultimately attract more number of tourists. People
should be restricted from touching heritages sites and essentials of museums. Tourist guides should
have proper knowledge about the place so that guidance could be avail by them.
Attracting packaged could be offered to the people and importance of that destination could
also be promoted through online platforms (Ram, Björk and Weidenfeld, 2016). History of a place
always seems to acquire number of visitors.
Sustainability development is also an important factor because it is very important to
preserve those resources for future use which people are using now. People are having maximum
utilisation of the resources for their fun and satisfying their needs but at the same time, it is very
important to keep in mind that the resources are important for future generations as well. They must
have rights to know what are the natural resources and how they help in various factors as for the
economy etc.
4.2 Evaluate management techniques in relation to sustainability
Visitors attraction is one of the crucial and important sector as it creates interests to the
people to visit it. It is the responsibility of government authorities as well as tourists to maintain and

preserve importance of the destination.
Term sustainability refers to the opportunities that should be utilized in present by keeping
into consideration its future utility. Objective of sustainable tourism is to minimize costs and
generate maximum profits from the available natural environment along with people who are
residing there (Kim and et.al., 2013). It is one of the critical factor to be considered in tourism
industry. It is always necessary to identify expectations of the customers from the particular
destination. It is also needed to investigate positive and negative impacts of tourism on environment
so that necessary steps could be put into action.
Tourism industry has benefited local people by generating incomes for them. It has created
several job opportunities as well for people living nearby to the visitors' attraction. Sustainability
does not involve only to control negative impacts of tourism on surrounding environment rather it
involves various ways that could be utilized for promoting it in specific regions.
Tourism has contributed largely in economic benefits of the country. Local community
people should also be taught about its importance. Many times activities of the people have adverse
impact on the environment which are required to be controlled (Mensah, 2014). For this, regulations
and policies could be framed which should ensure that nobody causes any kind of destruction to the
environment and natural resources could be conserved to be utilized into future. Major goals of
sustainable tourism involves following things: Community, profit and environment.
Planning tourism activities should be done in such a way that priority should be assigned to
conservation of natural resources and maintaining environmental balance in the nature (Pettebone,
Newman and Lawson,2010).
Environmental sustainable tourism deals with safeguarding environment from the activities
of tourists and making profits for the local people. It should also ensure that impact of tourism on
local resources should be least.
Social sustainable tourism aims at protecting culture and history of particular destination.
Every region has their own cultures which are required to be preserved and maintained by the
tourists who are visiting there.
Economical sustainable tourism refers to benefiting local community people by providing
them job opportunities. People could be encouraged to live in surrounding farms rather than staying
in hotels and resorts (Medlik, 2016). It would benefit local people as well tourists to understand
lifestyle of the individuals living there along with traditional culture and customs. Number of
visitors reaching specific destination should be controlled as it could lead to damages and as a
result, natural beauty of the place would get violated. Effective workforce could be used in

employee management in tourism sector that would check and record performance of them in
context of managing tourism activities (Connell, Page and Meyer,2015). Thus, it is required to
ensure sustainability in tourism sector as if not preserved at present they would not be utilized in
future activities.
CONCLUSION
This report is about various attraction places for visitors where people come for holiday
purpose, adventurous purpose and many more. Tourist place may include any natural as well as
built structures. Natural tourist places include beaches, islands etc. whereas built places consists of
museums, art galleries etc. Various amenities are provided at tourist spots for the satisfaction of the
visitors. Some are paid and some are free of cost. Sustainable development also plays an important
role here as people should have understand what it is so that the resources they are using now must
be preserved for the future use also, they can also take the advantage of using it. Tourism has a huge
impact on the economy as well as some other factors as environment, taxes etc. Payroll taxes are
also taken for the benefits of economy as they are the means of pay for the construction of
infrastructures and their other services of non governmental or private organisations. The
management of these places are in hands of both the visitors as well as the staff there.

REFERENCES
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Online
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