Leadership and Management in the Workplace: A Case Study of Vodafone UK

This report examines the impact of leadership and management theories and principles on the effectiveness of Vodafone UK. It also reviews the influence of different leadership and management styles on the culture of the organization. Additionally, it develops a motivational strategy to optimize organizational performance and applies leadership and management approaches to managing performance to ensure continuous improvement.

Leadership and
Management

Table of Contents
INTRODUCTION.....................................................................................................................................3
TASK 1.......................................................................................................................................................3
LO1 Examine leadership and management theories and principles, and their impact on the
effectiveness of an organization..............................................................................................................3
LO2 Review the influence of different leadership and management styles on the culture of
organizations...........................................................................................................................................6
CONCLUSION..........................................................................................................................................9
INTRODUCTION.....................................................................................................................................9
TASK 2.......................................................................................................................................................9
LO3 Develop a motivational strategy to optimize organizational performance.......................................9
LO4 Apply leadership and management approaches to managing performance to ensure continuous
improvement..........................................................................................................................................10
CONCLUSION........................................................................................................................................11
REFERENCES........................................................................................................................................12

INTRODUCTION
Leadership and management refers to the term of management which is consider as the
important aspects for an organization. In other words, leader and managers are the term which is
consider as important part for any organization because leaders and managers are play a vital
role which helps to control the overall activity with the help of leadership and management.
Leadership and management can be defined as particular (Allan, 2019). Leadership refers to the
term of leader quality in a person who can motivate the team and can handle the team with
effectiveness. Where management is the term of process of planning, controlling, staffing the
activities of organization which can be manage by the managers. For any organization Leaders
and managers are the effective part which effect the organization by manage the all activities. It
is also called as the pillar for an organization. They mainly focus on improve the performance
and achieve the goals for an organization. In this report Vodafone company has been taken
which is a telecommunication services company in UK. It is a British Multinational company.
This report will analysis the Vodafone’s leadership and management theories and principle and
also cover the different style on the culture of Vodafone. It will analysis the development of
motivational strategy to improve the Vodafone performance (Astafeva, and Deryagina, 2018).
TASK 1
LO1 Examine leadership and management theories and principles, and their impact on the
effectiveness of an organization.
Leadership: Leadership is the term of management which defined the skills of
motivation and influence the people and help them to achieve the goals for business operation. It
is also called as leader which determine the business activities by motivate the people by their
skills and improve their performance for the future growth. In organization Leader are
responsible for overall activities of employee which is done in the organization. This skill helps
to communicates with people with the efficiency and motivate them for achieve the goals with
success. In relation to Vodafone UK, they are requiring many leadership theories which help the
company to analysis the efficiency of leaders. There are some leadership theories which are as
follow-
Behavioural Theory of leadership: It is the term of Theory of leadership which helps to
focus on the overall activities includes work, action, performance, motivation etc. it is help in to

push the leadership in the great way. It is playing a vital role in leadership theories which helps
to focus on production oriented, task oriented etc. it is also encourage the leaders to push their
confident level at the high and also self- aware of their nature which helps to recognise the affect
of productivity (Bae, Lee, and Sohn, 2019). In relation to Vodafone UK, this theory will help the
company’s leaders by focusing on their self and help to self-motivation which help to increase
the level of the leader in the organization. There are some benefits and drawbacks for the
company which helps to analysis the importance of this theory.
Benefits
 Leaders are able to recognise themselves by apply this theory of leadership which helps
to collect the information about the company in effective way.
 There are many serval situations includes flexibility and adaptability. It is help to become a leader for an organization by giving many skills for leadership
quality.
Drawbacks
 There are some serval flexibility situations which is not suitable for some situation
 there are many styles of leadership but no style is suitable for circumvents.
Contingency Theory of leadership: it is refers to the term of leadership theory which
helps to success of the leaders who are not depended on itself or on his abilities. It is the theory
which is only depended on current situation or in hand situation. This theory has many factors
which includes environment of work, culture of the company, performance of employee etc
which is directly impact on the managers success process (Bell, and Harrison, 2018). It is only
focus on the current situation of the company which evaluate the overall process of the company
bin time. It is also called as the situational theory. This theory undertakes some leadership style
and state that great leaders can mould their leadership shape as per the situations.
Benefits
 it helps to focus on the Value chain of the company.
 This theory helps to improve the leadership style and develop the specific
circumstance.
Drawbacks
 This theory not focus on future situation which may can affect by the current situation.

 This theory not analysis the term and condition at the time and also not focusing on the
phycological factors.
Management: Management is defined as the term of process of planning, controlling,
motivating, managing the things within an organization. It is helps to control and manage all the
activities and task of the business with efficiency and helps to achieve ethe goals with success. It
is also called as the term of art and science for managing the all the resources of the business.
Management is term which is use by every organization because it is help to manage the serval
activities of the business and improve the performance of the organization (Chingara, and
Heystek, 2019). To achieve organization goals and setting there are some processes to achieve
the goals with success which includes planning, controlling, organising, motivating, managing
etc. In relation to Vodafone UK, management is play a vital role for the company. there are some
management theories which helps to analysis the activities of the Vodafone company.
Scientific theory of management: this theory is the term of management theory which
analysis the flow of work to improve the productivity of labour, economic factors etc. it is also
called as Taylorism of management first theory which introduce by Federick W. Taylor. This
theory analysis the all the scientific methods to measure the overall production process. It is help
to know about the workers and their documentation process. In relation to Vodafone, this theory
helps to analysis the company’s productivity by flow working. There are some benefits and
drawbacks for the company which are as follow-
Benefits
 It helps to focus on the productivity which helps to analysis the overall business
operation of the company. It helps to maintain the employee records like documentation which helps to improve
the performance for the future.
Drawbacks:
 This theory has high capital investment.
 This theory can not apply on all of the productivity of the company.
Human Relations theory of management: this theory is also known as motivation
theory which aims to improve performance of the employee by holistic approach which is
consider as a individual (Farchi, and Tubin, 2019). It is helps to understand the workers and

purpose to happy staff which is a good thing for any company because a happy staff can run the
company smoothly. In relation to Vodafone, they can use this theory for the development of the
employee for improving the performance of the company.
Benefits: This theory improves the performance of the employee with efficiency. This theory create relation with human.
Drawbacks:
 This theory only focusses on human.
 This theory only majors the employee work.
LO2 Review the influence of different leadership and management styles on the culture of
organizations.
Leadership and management styles is differentiated by methods and philosophy which is
divided between managers and leaders to direct and motivate the company. In relation to
Vodafone, the both theories help in decision making, controlling, planning of the work
organization. The both theories help to improve the performance of the overall company and
recognise the effects of the company. There are some leadership and management styles in
context to Vodafone which are as follow-
Authoritative style- it is the term of management style which is helps to control the
leader to set the goals. In this style all the leaders are completely in control. The authoritative
leaders is helps to determine the overall process, set the goals, motivates their teams etc. this
style helps to take decisions for a team (Goodall, 2018). A controllable leader can control the
whole team. In relation to Vodafone, this style helps the company for running the company with
authoritative leaders which helps to control overall process of the company and can lead the
company with particular policies and trends.
Benefits:
 This style helps to take decision in a time.
 This style helps to recognise the mistakes and can also reduce them. This style consists the result and solutions for the problems.
Drawbacks:

 This style increases the turnover rate of employee.
 Employee creativity and innovation can be diminished for the company.
Democratic style- It is the term of leadership style which is also known as participative
leadership. In this style members are able to take the decision for the group in the participative
role. This type of style can be applied by the any organization or private sectors. In relation to
Vodafone, this style helps the company in take group decisions in a time phase. It is also helps to
communicate with peoples. There are some benefits and drawbacks of the company which helps
to analysis the importance of this style which are as follow-
Benefits:
 This style helps to increase the productivity level.
 It is helps to encourage the creativity of a employee.
 It is helps to employee motivation and satisfaction of job by creating good team.
Drawbacks:
 This style can take time to processing the decision making.
 There are high number of uneducated employees which makes poor decisions. The
unskilled employees make poor decisions.
Delegative style- It is also known as leadership styles which focusses on the team
members in delegating way (Hart, and Tummers, 2019). This style helps to make successful
teams if the team members are use strategy. It is also called as laissez-faire leadership style
which helps to recognise the delegative leadership style. In relation to Vodafone, this style helps
the company, to achieve the goals by oriented tasks. This style also helps in relationship oriented
which is focus on team. There are some benefits and drawbacks of Vodafone which are given
below-
Benefits:
 This style provides many advantages for an employee.
 It is helps to increase the performance of the employee. It is helps to create many innovations in the company.
Drawbacks:
 There is no command to take responsibility to the company.

 It is difficult to create and adapt this style.
Factors that influence the development of the culture in organizations.
The work place culture is defined as the term which is only related to employee,
customers, environment, values, practices, expectations etc. the culture of the work place is helps
to communicates with peoples and complete the operations tasks with team members. The
positive culture makes to help positive environment in the workplace. There are many features
which are helps to make culture positive. Positive culture helps to motivate the employee and can
helps to improve the performance of the employee (Ingþórsson, and et.al., 2018). In relations to
Vodafone, the positive culture helps to makes the employee more engage towards their work and
also increase the performance of the employee which can directly communicates with employee.
There are some kind of serval factors which are help to develop the culture of the workplace of
Vodafone which are as follow-
 Top leadership Principles: It is the term of management which is helps to increase the
employee engage with some policies and effects. The leadership principles help to take
decision which is helps to runs the company. It is helps to achieve the goals with success
for an organization. In relation Vodafone, the Vodafone company culture can be analysis
and develop by top principles of leadership.
 Nature of business: it is helps to improve the culture and environment of the workplace
which is relates to employee’s behaviour. In relation to Vodafone, they can use this
nature to analysis the behaviour of the employee which helps to develop the culture of the
company.
 Recruitment and selection: the culture and environment only depended on the
employee. In relation to Vodafone, they should recruit and select best candidates for the
company which helps to develop the positive culture (Jackson, 2019).
 Difference in background: there are many different aspects in the company which
includes employee, customers, owner etc. in context to Vodafone, they should measure
the overall difference in the background which helps to analysis the barrios of the
company.

CONCLUSION
From the above study it has been analysis that Leadership and management are different-
different aspects which are consider for an organization. Leadership and management both play a
vital role in any organization because the both theories help to support the overall process of the
organization. In relation to Vodafone, it is an UK company where the managers and leaders
playing an important role because the company only produce by the leaders and managers. The
company should be good when there is good leader and manager. In is analysis that leadership
theories help to focus on the performance by focusing on self and Management theories helps to
focus on the overall activities which is done by a manager. The overall report analysis that
leadership and management both is an important part.
Second Part
INTRODUCTION
Motivation is the term of process which helps to motivate the employee for their efficient
work. It is a useful tool for any organization which encourage the employees to work hard to
achieve the goals with success (Miller, Till, and McKimm, 2018). Motivation refers to the
management term which helps to manage the overall activity of employee by motivating them
and encourage them for doing their work. In relation to Vodafone, motivation play a vital role for
the company which helps to motivate the overall company’s employee for achieve and target the
goals. With the motivation employees are able to work properly according to them and helps to
increase the productivity of the company also. It is playing an important part for any company or
organization.
TASK 2
LO3 Develop a motivational strategy to optimize organizational performance.
There are many strategies and practices to develop motivate the employee which helps to
improve the organisational performance. In relation to the chosen company that is Vodafone, the
strategies and practices can be applied by the company for motivate the employees for achieve
the goals and improve the performance of the employee and company.

 Reward system: it helps to motivate the employee by offers them reward system which
can helps the employee in motivation. The employees can be motivated if there is reward
system. In relation to Vodafone, they can also provide their employee a reward system
which helps to increase the employee engage towards the work. When the employees feel
motivated then they will be able to contribute more to the company. Along with it, the
company can also set goals on the daily basis in order to enhance the organisational
performance.
 Trust: this is the one of the most important aspects which is generate between company
and employee. In context to Vodafone, they can build trust with their employee which
helps to get the information about the employee. It is helps to build healthy relationship
between company and employee.
 Career Advancement: Motivation theory helps in career advancement of n employee.
Which is helps to set the goals for employee’s career. In relation to Vodafone, they can
provide many serval services for employees which is helps in motivation of the
employee. It is also helps to improve the engage of the employee (Murphy, 2020).
LO4 Apply leadership and management approaches to managing performance to ensure
continuous improvement
Situation1: Low productivity of employees
It is the one of the most major situations which is faced by the company where the
productivity of an employee is low which is the major issue for company because it is
demotivation and discouraged for the company. In this situation employees are not able to
achieve the goals which is the effect the overall process of the company. by low productivity of
employee Vodafone leaders and managers can faced some issues for a company (Solinger,
Jansen, and Cornelissen, 2020).
Application of theory: this situation can be analysis by understand the employee needs
and wants. Where the leaders and managers are able to fulfilled employee in some conditions.
Company can provide some rewards systems for the employees which is consider as best action
taken by the leaders and managers. In relation to Vodafone, they can provide better services and

positive culture for employees which helps to encourage the employee to work hard. It is also
helps in productivity of the company (Van Jaarsveld, Mentz, and Ellis, 2019).
Situation2: Lack of clarity in work
Lack of clarity in work is also the major issue of the company where the production and
management towards work is not clear. In relation to Vodafone, managers and leaders can faced
this situation which is not good thing for the company. it is measure by the employee working
when they are not working properly according to their role.
Application of administrative management theory: this situation can be handled by
the motivational theories and principles. Where the manager and leaders are able to motivate and
encourage the employee to work hard. In relation to Vodafone, the managers and leaders are able
to motivates their employee and encourage them to work hard and achieve the goals for the
company with success which is help to fulfilled the clarity in work with productivity (Zakharov,
and et.al., 2019).
Ways to manage the performance to ensure continuous performance
As there are various ways which are used to enhance the level of performance which are listed
below-
 Mainly is it essential to introduce continuous performance to the chosen company
under which proper review should be done.
 Vodaphone must make use of trainings and also the management will be able to get the
feedback directly from the employees.
 The management can also keep a check on the employees which tends to help the
company in understanding the behaviors of the employees.
CONCLUSION
From the task 2 study it has been concluded that, motivation playing a vital role for any
company or organization which helps to motivates the employee for improve the performance
and achieve the company’s goals with success. Goals can be achieved by some strategies of
motivation. In relation to Vodafone, the strategies are applied for improve the performance of the
company. it has been analysis that the targeted goals can be achieve by strategic motivation. It is

analysis that any situation can be handle by motivation theory. The overall study has been
analysis that for any company of organization motivation of the employee is necessary.
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