Recruitment and Qualifications for Waiter/Waitress in Hospitality Business

This presentation discusses the recruitment process for hiring waiters and waitresses in the hospitality business. It covers the qualifications and specifications required for the job, job advertisement, structure of the organization, and more.

Managing People and Systems
(Part 1)

Table of Contents
• Introduction
• Specifications and qualifications required by a person for the role of Waiter/Waitress
in hospitality business
• Job advertisement for the given job role
• Structure of the Organisation
• Conclusion
• References

Introduction
Recruitment is the process of hiring the candidates for a specific job or position in the company. It includes the
process of identification of candidates and then shortlisting them according to the requirement of an organization and
after that interviewing to the shortlisted candidates for the jobs. The recruitment of a waiter and their job description
is going to discussed in this presentation. To apply for a waiter job in a particular restaurant he must have the basic
knowledge about the rules and regulations of that same restaurants. The major responsibilities of waiters is to take
the orders and serve the foods and beverages to their customers. They had a very critical role in satisfying the
customer and ensuring that they are happy with the served meals and if there is any problem faced by their customers
it must be resolved immediately.

Specifications and qualifications required by a
person for the role of Waiter/Waitress
 The foremost quality that is needed to work on big chain of
restaurants is the look; a person should be good looking and
attractive because exclusive cafeterias and restaurants have to
maintain its standard and a brand image by having the best
decor, provide the best service and food, and recruiting the best
people.
 Education is not important to do work as a server in the cafes
and resorts but if a person is working on premium hotels and
restaurants he/she must have done a hotel management from a
good college or university. Hotel management teaches a
numerous skills like management, communication, hospitality,
etc. that helps in better functioning of the hotel and resorts
industry.

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 It is must for the candidates to not having a criminal record because at exclusive
hotel you get a lot of access like to handle the valuable goods such as crystal
glassware, premium wines and costly food products. They might also hear the
sensitive information between the lawyers and their rich clients or handle the famous
celebrities and rich people credit cards. All of the things discussed above can be
misused if it gets into the wrong hands.
 Experience in this field is very crucial because it makes you more familiar with the
work and 80% of the exclusive hotels and restaurants did not the freshers. They want
a high skilled and experienced employee who can perform the tasks effectively and
efficiently.
• Knowledge of the food that you deliver to your customers adds more value towards
the customer. The waiter just can’t say that this food is good or this food is bad, they
must have the wisdom about the foods and the recipes to have a better

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Some of the following job description of
waiter that includes following duties and
responsibilities are:-
 To ensure that the tables are clean and
tidy all the time.
 To regularly check the quality of the
products.
 To arrange the settings of the table.

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 To conduct an effective communication with all the other staffs in the
restaurants.
 To provide an excellent customer services.
 To strictly follow the rules and regulations of the particular restaurants.
 To take and serve the food and beverage orders.

Job advertisement
Waiter/ waitress
Nusret UK ltd
Knightsbridge, SW1X 7RN
€15.00 per hour plus tips
The company is hiring new waiter or waitress to join their waiting team because Nusret Steakhouse is expanding its
restaurants in all over the London. If any person who is interested in the brand and think of that they are the perfect
match, please visit the nearby restaurants and apply for the job.
The given below specification must present in the individuals who are applying for the job :-
 They must have minimum 2 years of experience in the same field.
 They must be mature, patient and confident.
 They should have excellent command of spoken and written English.
 They should have a professional and friendly communication style.
 They should have knowledge to work in a high placed environment and to make each guest feel very special.

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Offers Provided by the companies for the candidates are given below:-
 Competitive Salary
 International Opportunities within the firm
 Growth opportunities
 Retention and recruitment bonus

Structure of the organisation
Structure of a general restaurant looks something like this; the whole business belongs to the owner of the
restaurant and they had the authority to make all the important decisions. They hire managers to perform the day to
day function and operations. The hierarchy of the employees in a typical restaurant can be written like this owners,
general manager, the executive chef and front of house.
Owners are usually responsible for hiring the best candidate for the management team of a restaurant and they also
hire the executive chef for better functioning of the kitchen team.
Now, general manager who is responsible for making day to day decisions for the growth of the restaurants. They
are majorly also responsible for the payment to all the employees and for the effective hiring and firing of
candidates according to the need of the company.
In restaurant hierarchy, the next comes is the executive chef who is the manager of the kitchen team. They ensure
the smooth functioning of the kitchen by making decisions regarding everything from checking the quality of the
food to making the food at time.
The last in this hierarchy is the front of house manager in the restaurant chain, the job role of these mangers is to
assist the general manager and the executive chef in customer relations and managing front of the house
employees.

Conclusion
It has been concluded from the above report that considerate of different job positions within a business is very
important to determine the qualification skills and specifications required by the general manager or owner at that
post. This project has been demonstrating various aspects of a person that are needed to become a successful and
better waiter or waitress within a restaurant business. Moreover this report has been showing an advertisement
that had been prepared to attract people for a given job role of waiter or waitress within an organization. The report
has also identified that there are certain skills qualifications and specifications that are needed to become a
successful waiter or waitress in the hospitality business.

References
Nwoke, N.I., 2019. Effect of Recruitment and Selection on Employee Retention: Mediating Factor of Employee
Engagement.
Whysall, Z., 2018. Cognitive biases in recruitment, selection, and promotion: The risk of subconscious
discrimination. Hidden inequalities in the workplace, pp.215-243.
Van Esch, P., Black, J.S. and Ferolie, J., 2019. Marketing AI recruitment: The next phase in job application and
selection. Computers in Human Behavior, 90, pp.215-222.
McFarland, L.A. and Kim, Y., 2021. An examination of the relationship between applicant race and accrued
recruitment source information: Implications for applicant withdrawal and test performance. Personnel
Psychology, 74(4), pp.831-861.
Hosain, S., 2020. The impact of social media recruitment on job candidates’ perceptions: Evidence from Bangladeshi
fresh graduates. Postmodern Openings, 11(1).
Crowder, L.B., Rice, J.A., Miller, T.J. and Marschall, E.A., 2018. Empirical and theoretical approaches to size-based
interactions and recruitment variability in fishes. In Individual-based models and approaches in ecology (pp. 237-
255). Chapman and Hall/CRC.