Organizational Issues and Solutions at Wells Fargo

Running Head: ORGANIZATIONAL ISSUES AND SOLUTIONS 0
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ORGANIZATIONAL ISSUES and solutions

ORGANIZATIONAL ISSUES AND SOLUTIONS 1
Table of Contents
Introduction................................................................................................................................2
Corporate Culture.......................................................................................................................2
Area of Weakness......................................................................................................................3
Proposed Solutions.....................................................................................................................3
References..................................................................................................................................5

ORGANIZATIONAL ISSUES AND SOLUTIONS 2
Introduction
Wells Fargo is a financial service company whose headquarter is situated in San Francisco,
California. The company is providing services at various locations in the country and it is the
worlds second largest company as per the market capitalization. The major services of this
company include banking, investments, insurance, mortgage, and various financial and
commercial services. It is also the fourth largest company in the US as per the total assests
(Oliveira and Hippel, 2011).
However, Wells Fargo faces many challenges related to the diversity and for many long
periods, the company was seen as to promote discrimination in their operations. In addition,
many African-American employees argue that during the internal decisions, there were not
considered at all. Considering certain groups of workers, many faces lack motivation as they
were banned from lucrative teams.
Corporate Culture
The mission statements of the company state that – “Our guide to serving consumers and
helping each other”. The company also have a specific vision, which stands for satisfying
their customers by fulfilling their financial needs, and thus help them succeed financially.
Well, Fargo mission was to be the leader in the customer advisory. The two main aspects
united their goal, which is promoting diversity and social inclusion. The company strategy
also focuses on the employees in the organization, as they want that every employee of the
organization feel valued and respected (Delahaye et al, 2009). Their corporate culture
consists of various primary values like keeping the customer needs at the centre of their
strategy, develop, motivate and retain their efficient employees, keeping high standards of
transparency and integrity, and promoting diversity and inclusion. The company make value
their creative and innovative principles which gives them the power of innovative thinking as
well as effective use of the technology (Dean, 2008). The working culture in the Wells Fargo
may have facilitated discrimination leading to fraud, however, the unethical activities in the
organization led to the penalty of those workers who reported about the fraudulent operations
of their co-worker's immoral actions.