Case Study of JW Marriott Hotel
Added on 2020-12-10
21 Pages4552 Words187 Views
Business DevelopmentLeadership ManagementProfessional Development
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WHAT TALENT STRATEGIES DO THE BESTCOMPANIES IN THE SERVICE SECTOR USE TOATTRACT AND RETAIN PEOPLE
Executive SummaryThis report study will discuss all the aspects and business approaches of JW Marriott. Thishotel is a renowned 5-star hospitality industry. The introduction is based on the companybackground and business operational strategies. Definition of hard and soft skills arediscussed in the below parts of this report study for better understanding of objectives for JWMarriott. The productive skills of leadership and management categories are developed basedon business conducting approaches and analysis measures. Kotter's eight-step model is alsodescribed for in-depth knowledge of organizational planning and procedures for JW Marriott.2
Table of ContentsIntroduction...........................................................................................................................................4Discussions............................................................................................................................................4Definition of skill of JW Marriott......................................................................................................4Explanation of soft skills from this industry......................................................................................5Explanation of hard skills from this industry.....................................................................................6Development for the skills of leadership...........................................................................................6Development for the skills of management........................................................................................7Management and leadership skill requirements for future.................................................................8Achievement of management and skills of leadership.......................................................................9Definition of change........................................................................................................................10Definition of change in organization................................................................................................10Category of change in organization.................................................................................................11Discussion of model for process change..........................................................................................11Relevant style of leadership with the best matching........................................................................12Management of effective development and category of change......................................................12Effective approaches to the style of leadership................................................................................13Management of the effective approaches.........................................................................................13Conclusion...........................................................................................................................................14Reference List......................................................................................................................................15Appendices..........................................................................................................................................183
IntroductionThis report is discussed on the entire case study of JW Marriott Hotels. It is a luxury brand ofhotel chains headquartered in the USA. Different strategies of talent and management stylesare observed for better explanation and understanding purposes. This hotel has also the entirerange of different category of hospitality industry. The various categories of leadership andthe management skills are well-developed for this organization. This hotel is a renowned 5-star hotel chain and offers the best class of luxury and amenities. In the year of 2015, JWMarriott acquired the Delta Hotels, which is a Canadian luxury brand of hotel chain group.Thus, different strategies are described in this report study for better explanation andunderstanding of JW Marriott. Customer satisfaction and style of retention categories aremost improved strategies of this hotel chain group. The report of 2017 claims that JWMarriott has the average strength of 1,75,000 employees. The employees are highly skilledwithout any discriminations of race, color, gender or social status and so on. Thus, this reportstudy describes the necessary categories and theory for understanding of the clear objectivesof JW Marriott different categories of soft skills and hard skills necessary.Discussions Definition of skill of JW Marriott Skill is defined as the level of expertise for any employee of the JW Marriott. It also developsthe performance of daily work activities such as improved customer services and developedlevels of satisfaction for employees. Hence, skill is defined as the characteristics of a personwho can deliver excellent work performance with well-developed motives and levels ofexpertise. In JW Marriott skill definition is developed by both aspects of leadership andmanagement skills at the level-best efforts (Mupepi, 2017). The power of behavioural issuesof JW Marriot is also classified as functional skills.Thus, the overall development of skills of JW Marriott is developed by characteristics ofimprovements in overall operations. Also, different skills are defined by housekeeping staffmembers, waiters, service boy, hotel managers and so on. JW Marriott also defines the skillsas the proper reading for the descriptions of a particular job by their valuable level ofemployees at the level-best efforts. Food service, and the management of hotel premises areclassified as the functional skills of employees of JW Marriott.4
Explanation of soft skills from this industry There are five skills which are considered as the essential categories and soft skills for JWMarriott. These skills are as under●Development of intelligence for emotional aspects, where the transformation of futuredevelopment of JW Marriott is carried out by fruitful mission and vision objectives●Developed categories of teamwork management and problem-solving with decision-making categories at the level-best efforts●Improvement for the management of time for solution of the given problem due tocustomer dissatisfaction for a particular problem of the JW Marriott (Ibrahim et al.2017).●Enormous improvement for the skills of customer service and problem resolutioncategories which promotes sustainable development of JW Marriott.●Improved categories for the strategies of innovation and the implementation of theorganizational strategies at the level-best efforts.Figure 1: The essential soft skills for industry(Source: Self-Created)These mentioned skills are important for achievement of organizational objectives for JWMarriott. It can effectively prevent the rates of employee turnover and improved techniquesof employee motivation at their workplaces. Development of positive attitudes towards thespecified workplaces is also categorized as soft skills for the JW Marriott Hotels [Referred toAppendix 1].5Developed strategy for innovations
Explanation of hard skills from this industry The different hard skills necessary for the hospitality industry of JW Marriott are as under●Effective management of beverages and food items for the levels of customers andsatisfaction categories●The effective skills of interviewing the new candidates for the job openings at the JWMarriott.●Improvement categories for the building of new relationships and promotion ofsustainable development for the JW Marriott (Cimatti, 2016).●The skills of technical and catering service for the customer levels and employeemanagement are the essential hard skills of this organization.●Overall improvement of HRM and HRD by the operational HR manager of the JWMarriott is the hard skillThese five essential components are developed as the hard skills of JW Marriott. Hence, themanagement of this organization should promote equal productive levels among allcategories of JW Marriott which is another category of hard skills (Wisankosol and Chavez,2016). Also, the enormous development for the powers of programmatic aspects isdeveloped as the levels of hard skills for JW Marriott. Thus, hard skills denote the establishedstandards of expertise for regular operations.Development for the skills of leadership Leadership skills are developed based on the continuation of business procedures and thestyle of leadership approaches of JW Marriott. According to the founder of this organization,the skills are developed based on the following●Hiring friendly and develop the levels of technical developments of the employees ofthis organization●Growth for the compelling opportunities for the new people as well as job seekers.●Continuous developments for excellency categories and improvement forstandardization techniques for customer service levels.●Functional development for the increased job opportunities of persons havingdisabilities. This is the most appreciated style of leadership of JW Marriott (Janeslattet al. 2018).●Development for the changes in conventional business approaches andimplementation of the strategies of digital marketing aspects.6
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