William Taylor Case Study: Effective Partnering and Collaboration for Person-Centered Care

The essay focuses on effective partnering and collaboration of professionals with service users to provide care that aligns with patients' needs. The case of Mr. William Taylor is analyzed, covering aspects like person-centered care, effective therapeutic communication, active participation in decision-making sessions, and high-quality care. The essay sheds light on the different experiences of the patient, both positive and negative, and the importance of empathy, compassion, and sensitivity in communication with patients. The essay also highlights the importance of involving patients in decision-making and educating them about their disorders and interventions.

Running head: WILLIAM TAYLOR CASE STUDY
WILLIAM TAYLOR CASE STUDY
Name of the student:
Name of the university:
Author note:

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WILLIAM TAYLOR CASE STUDY
The essay will focus on the effective partnering and collaboration of the professionals
with the service users in order to provide care that aligns with needs and requirements of the
patients. The case of Mr. William Taylor will be analyzed. In the case study, the patient had
provided information about the different negative and positive experiences that he had gone
through while seeking for services from different healthcare professionals. This assignment will
shed light on the different aspects of the experiences of the patient. It will cover important
aspects like person-centered care, effective therapeutic communication, and development of
bonds with patients, active participation in decision-making sessions, high quality care and many
others.
Mr. William Taylor is a 75 year aged man who lives with his wife. He had received poor
quality care from the professionals in the public hospital where he had gone when he was
suffering from pain due to stones in the kidney. This had created apathy in him towards
professionals in public hospitals. He is also highly vulnerable towards fall and had gone through
several episodes of fall recently. Although he had suffered from bruises, cuts and skin tears, he
had not gone to the hospitals. Rather he had gone to his GP who referred him to a surgeon. The
surgeon had communicated with him insensitively that affected his dignity and self-esteem. His
father was also provided inappropriate care where the doctor had conducted surgery of leg
amputation without discussing and asking for informed consent from his father. However, the
professionals who had cared for him for his diabetes issues and iron-deficiency issues had
partnered with him regarding preparation of his care plans and had educated him well. The care
that he received was compassionate that made him feel cared for by the professionals. This had
positive impacts on his health and hence the disorders were properly managed.

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I was quite disheartened at the insensitive comments of the surgeon who was to care for
the wounds developed by William after fall. It not only had hurt his dignity but might have also
made him feel powerless, as he was getting old. The neglect that he had faced at the public
hospital from the healthcare professionals also made me quite upset. The nurses had entirely
breached the principles of effective care to patients as they have neglected the patients entirely
when he was suffering from pain. No one came to attend him and ask him about his health. Such
poor services have severe negative aspects both on the mental and physical health of patients
(Gorgos et al., 2018, pp: 353). However, I was quite mesmerized at the high quality care that was
provided by the gastroenterologist. Not only did he make the patient an active participant in his
own care but also discussed the intervention procedure with him in such details, that William
was highly confident about the action of pill-cam. Moreover, the professionals caring for his
diabetes issues had also given him appropriate care and educated him well about medication
regime. The confidence with which he handled the medication part made me understand the
importance of effective patient education and collaboration.
The most important values that had been instilled by my parents from early childhood are
being responsible and accountable about every actions and decisions that I take not only in my
everyday life but also in my life decisions. I believe that these two values and beliefs are also
extremely important in the nursing profession, as this would help me to be answerable about my
actions and take effective responsibility of care for my patients. The professional who attended
the father of the patient as well as those professionals of the public hospital were neither
accountable about their actions. They were seen to be negligent and did not act as responsible
individuals who were assigned with the duty of ensuring best quality life of the patient. I also

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WILLIAM TAYLOR CASE STUDY
harbor the values of empathy, compassion, kindness and sensitive approach as my father had
always made me understand the importance of these attributes. The patient was suffering from
pain from the skin tears but the professional showed an unkind approach and made insensitive
comments about his old age. This might have affected his dignity and have made him powerless.
Therefore, I will try my best to ensure that I follow my values and beliefs when I provide care to
patients in order to make them satisfied and help them lead quality lives.
Through the analysis of the case study, different aspects of inadequate care were
observed. One of the most important aspects was the lack of empathy and compassion in the care
provided by the surgeon to William. Empathy and compassion are two important attributes of
non-verbal communication (Hoos et al., 2015, pp: 930). Researchers are of the opinion that these
two attributes have the ability to develop therapeutic relationship with the patients. When
patients see that professionals are feeling the pain and suffering that they are going through, they
can overcome stress and anxiety. They feel that the professionals genuinely want to care for him
and this helps in development of relationships based on trust and mutual respect. These aspects
have positive outcomes on health of the patients (Newell & Jordan, 2015, pp: 76). The surgeon
failed entirely to provide this form of care and in turn affected his dignity and self-esteem. He
did not allocate nurses for fall risk management of the patient. Researchers are of the opinion
that environmental modifications where the patients reside are also important for fall prevention
of patients. Moreover, he was also not educated about proper ways o prevent risks of falls
(Edvardsson et al., 2017,pp: 220). Another aspect of inadequate care was also noted through the
negligent care provided by the professionals of the public hospital. The duty of the professionals
is to ensure that they maintain beneficence principle and non-maleficence principles that are
important ethics in nursing governance. Beneficence ensures providing best, safest and high

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quality evidence based care to patients that ensure high quality care to patients. Non-maleficence
ensures that the care should be such that it would not cause any suffering or harm to patients
(Lizarondo et al., 2016, pp: 44). Although, William was suffering from immense pain due to the
stones in the kidney and waited for intervention, no professionals cam e to ask about his health or
provide care or attend to his concerns.
Adequate care was given to the patient by the gastroenterologist as well as the other
healthcare professionals who cared for his iron deficiency issues and diabetes. They had involved
him in active decision-making sessions by effectively partnering with him in his own care. The
nurses were constantly by his side during his iron-infusion intervention and showed empathy and
compassion and attended to his needs in a dedicating manner. The National Safety and Quality
health standards have advised the healthcare professionals to partner with consumers and enable
shared decision making with the patients to provide care that aligns with their needs and
expectations (Lowell et al., 2014, pp: 255). Effective partnering with patients require a person
centered approach where patients are requested to participate and provide their suggestions and
feedbacks in their own care plans. This makes the patients feel empowered and gives them the
confident to take responsibility of their own health management actions. Therefore, William was
seen to manage the disorders efficiently.
One of the most important negative indicators for poor quality care is the lack of empathy
and compassion during communication with the patient. The surgeon was unkind to the patient
and this affected his dignity and self-esteem. In order to provide patient satisfaction, it is
important to develop therapeutic relationship with patients where empathy and compassion are
important components (Hinchcliff et al., 2016, pp: 561). I would ensure that I develop the skills
effectively to provide high quality care. Another negative indicator is the negligent care that had

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been provided to William by the professionals of the public hospital. Nursing governance is an
important aspect of healthcare that every professionals need to be careful about. Nurses are the
main frontline health workers where they are highly qualified to access and decide the care needs
of the patients (Rance & Treolar, 2015, pp: 35). They need to ensure that every patient are able
to receive sage and quality care that ensure better quality lives for them. Accordingly, they also
need to advocate any major issues faced by patients so that expectations and needs of the patients
are met in all aspects. However, the nurses did not even attend William when he was suffering
from pain and were busy with other patients. This made him feel less important and disrespected.
Hence, I would make sure that I ensure nursing governance in the patients.
One positive indicator of good care to patients was successful partnering of the patient in
decision making and developing of care plans. The professionals handling his iron deficiency
and diabetes issues had made him participate in his decision-making; such actions empower
them and make them feel responsible about their own healthcare. These make them more
complaint with medication regime (Biggar et al., 2015, pp: 21). Therefore, William was found to
highly confident in maintaining his medications and hence the symptoms and signs were under
control. Another positive indicator was the development of health literacy among the patient.
The professionals had ensured educating the patients about his disorders, the rationale of using
the medication and even the ways the technology of how pill-cam is used. All these had helped
him to understand the need for the interventions and helped him to understand the risks that
might arise if he did not take them properly. Effective health education helps patient to be more
complaint with the interventions advised by professionals and makes them confident (Boyd &
Sheen, 2014, pp: 35). I would also ensure following this attributes in my practice as well.

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I need to develop my communication skills so that I can develop therapeutic relationship
with the patients. Therefore, I would be joining workshop to develop my communication skills
on the weekends. The mentor would guide me to develop both verbal and non-verbal
communications so that I can effectively interact with patients and develop good bonds
necessary for patient satisfaction. I will also conduct evidence-based studies by which I can
develop the skills required for person-centered care and involve patients in effective
partnerships. The recommendations given by researchers in the journal papers will act as
guidelines that will help me to achieve my goals.
From the entire discussion, it can be seen that partnering with patients in their own care
not only satisfied the patient but also brings out positive impact on the health of the patients.
Ineffective communication that lacks empathy and compassion can prevent the development of
effective relationships between professionals and patients. Moreover, it is also important for
professionals to ensure that they are involving patients in decision making and educating them
about the disorders and the importance of definite interventions in details. This helps in reduction
of anxiety and stress and in place makes patients more compliant with the care. This also helps in
developing confidence among patients and this has positive outcomes on health of patients.

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